Uganda to host regional ITES conference

By Omondi Julius Odera, Kampala, Uganda

The Business Process Outsourcing (BPO) Industry is one of the key areas Government of Uganda has identified as a long-term solution to addressing issues of unemployment amongst educated youths as well as to increase investment in area of Information Technology Enabled Services (ITES).

The National Information Technology Authority Uganda (NITA) with funding from Ugandan government was to develop and implement initiatives that would not only drive but transform Uganda’s Business Process Outsourcing (BPO) industry into an internationally competitive destination and consequently create jobs and provide income to many.

Based on the above intervention, NITA-U has partnered with Uganda Business Process Outsourcing Association (UBPOA) and Avasant to hold the first East African Regional Leadership Conference on Information Technology Enabled Services (ITES).  Announcing this to press at the media center in Kampala, NITA-U Executive director James Saaka noted that the two day conference, which will run from the 20  to 21  September 2012 at the Grand Imperial Hotel Kampala, will bring together a wide spectrum of BPO/ITES stakeholders. He also added that the event has attracted leading BPO and ITES Operators and potential buyers.

“The conclave aims at forging of partnerships, leveraging Uganda as a BPO destination and informing the public and International community about the BPO industry strategies and opportunities. It will also act as a showcase of the strides that the BPO industry in Uganda has taken,”  explained Saaka

Saaka also used this platform to outline NITA-U’s success in developing basic BPO infrastructure, brand and market Uganda as a preferred BPO destination and improve BPO governance structures and frameworks to stimulate private sector activities.

He notes that NITA-U has successfully set up a 250 seater BPO incubation center at Statistics House in Kampala and contracted three BPO Operators to manage the center. He also adds that they have completed the review and update of the BPO strategy which provides an analysis of the current state of the country’s BPO industry.

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