Uganda BPO sector strategises

GOVERNMENT

|
Image: Uganda’s Minister for ICT, Dr. Ruhakana Rugunda. By Ugandan Government
Uganda’s Minister for ICT, Dr. Ruhakana Rugunda

Uganda’s business process outsourcing (BPO) sector has met to strategise the way forward for the industry.

The BPO stakeholders met in Kamapala to plot ways to develop Uganda’s BPO sector as part of the bigger national development plan.

Uganda’s Minister for ICT, Dr. Ruhakana Rugunda, noted that the Government of Uganda had identified ICT as a core strategy for enhancing public service delivery, growth and employment creation.

He said: “The government recognizes that the BPO and ICT business are very competitive, and companies that provide these services will require strict adherence to set standards as well as strict operating procedures.”

He said the National Information Technology Authority – Uganda, in conjunction with Ministry of ICT, is spearheading the process of growing the BPO industry through several “significant actions”.

These include the establishment of a Government BPO centre, designing incentives scheme for other BPO operators, and improving national ICT infrastructure.  “For example, the National Fibre Optic Backbone expected to be completed this year will facilitate access to high speed internet connectivity by priority target users including major towns, administrative units, schools and hospitals.

In addition, the government has entered a memorandum of understanding with Makerere University to train Ugandan youth in conducting BPO business and the first cohort of 500 youth have already been trained.  This is a great opportunity to BPO operators because efficient human resource is a key factor for enhancing competitiveness in the BPO industry,” he said.

‘As government, we are proud of the achievements registered so far and soon we shall achieve the vision of transforming Uganda to a preferred BPO destination in the region,’ mentioned the Hon. Minister.  He further reiterated government’s commitment to develop this budding industry as a way of facilitating Information Technology enabled services (ITES) and providing jobs to our youth.  



Share the News

Get Daily Newsletter

Search News

comments powered by Disqus

MORE GOVERNMENT NEWS

NCC chief urges Fed Govt to relax forex policy

The Executive Vice Chairman of the Nigerian Communications Commission (NCC), Prof Umar Garba Danbatta, has urged the Federal Government to consider relaxing its forex policy for telecommunications companies. Read More

No deal with MTN on fine, says ComTech minister

Nigeria’s Communications Technology Minister says no concrete deal has been sealed in respect of the fine imposed on MTN. Read More

CA rejects misleading reports on Essar sale

Francis Wangusi, Ngene Gituku and Christopher Wambua The Chairman of the Communications Authority of Kenya board of directors, Ngene Gituku, has refuted allegations of impropriety and unethical conduct around the sale of Essar Telecom Kenya Ltd. Read More

Smart Africa seeks One Africa Network

ICT Ministers and telecoms regulatory bodies meeting in Kigali have resolved to implement the new One Africa regional telecommunications framework initiative this year. Read More

Kenyan mobile operators fail on QoS targets

The Communications Authority of Kenya says Kenya’s mobile operators have failed to meet Quality of Service standards for the third year running. Read More

Glo Ghana sanctioned for call setup time delays

The Ghana NCA says it has sanctioned Ghana’s sixth network operator, Glo, for failing in its Call Setup Time obligation within the Greater Accra region. Read More

Facebook post costs Kenyan $50000

A social media user in Kenya has been fined Kshs 5million for allegedly defaming a member of parliament on social media; in a ruling that will set a precedent on any future internet cases in Kenya. Read More

BTCL lists on local bourse

A journey that began close to a decade ago has culminated in the first successful privatisation of a Botswana state entity – BTCL. Read More

Huawei appointed lead ICT consultant for Uganda

Huawei has been appointed as a lead ICT consultant in Uganda, and has named ten Ugandans to benefit from its Seeds for the Future development programme. Read More

GSMA, others reject Nigerian electronic tax bill

The GSMA, ALTON, ATCON and NATCOMS have rejected the Bill for the Establishment of a Tax on Electronic Communication Services in Nigeria. Read More

PRESS OFFICES

Sage EnterpriseSAP AfricaTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4AfrikaNetworks UnlimitedArbor Networks
Advertisement

FEATURED STORY

Criticism over Remita borne out of ignorance, says SystemSpecsCriticism over Remita borne out of ignorance, says SystemSpecs

The CEO of SystemSpecs, the company behind the revenue-saving Nigerian Single Treasury Account (TSA) system, speaks to Biztechafrica.

IN DEPTH

IBM Opens First Cloud Data Centre in South AfricaIBM Opens First Cloud Data Centre in South Africa

IBM is opening a new IBM Cloud Data Centre in Johannesburg, South Africa. The new cloud center is the result of a close collaboration with Gijima and Vodacom and is designed to support cloud adoption and customer demand across the continent.  

COMPANY NEWS

Keeping up with the mobile banking evolution

Africa especially has witnessed the trend of mobile banking, due to the well-known fact that today more people on the continent have access to a mobile phone ...