Uganda BPO sector strategises

GOVERNMENT

|
Image: Uganda’s Minister for ICT, Dr. Ruhakana Rugunda. By Ugandan Government
Uganda’s Minister for ICT, Dr. Ruhakana Rugunda

Uganda’s business process outsourcing (BPO) sector has met to strategise the way forward for the industry.

The BPO stakeholders met in Kamapala to plot ways to develop Uganda’s BPO sector as part of the bigger national development plan.

Uganda’s Minister for ICT, Dr. Ruhakana Rugunda, noted that the Government of Uganda had identified ICT as a core strategy for enhancing public service delivery, growth and employment creation.

He said: “The government recognizes that the BPO and ICT business are very competitive, and companies that provide these services will require strict adherence to set standards as well as strict operating procedures.”

He said the National Information Technology Authority – Uganda, in conjunction with Ministry of ICT, is spearheading the process of growing the BPO industry through several “significant actions”.

These include the establishment of a Government BPO centre, designing incentives scheme for other BPO operators, and improving national ICT infrastructure.  “For example, the National Fibre Optic Backbone expected to be completed this year will facilitate access to high speed internet connectivity by priority target users including major towns, administrative units, schools and hospitals.

In addition, the government has entered a memorandum of understanding with Makerere University to train Ugandan youth in conducting BPO business and the first cohort of 500 youth have already been trained.  This is a great opportunity to BPO operators because efficient human resource is a key factor for enhancing competitiveness in the BPO industry,” he said.

‘As government, we are proud of the achievements registered so far and soon we shall achieve the vision of transforming Uganda to a preferred BPO destination in the region,’ mentioned the Hon. Minister.  He further reiterated government’s commitment to develop this budding industry as a way of facilitating Information Technology enabled services (ITES) and providing jobs to our youth.  



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE GOVERNMENT NEWS

Unlocking Africa

Africa’s visa requirements are stunting its development, says McKinsey & Company.  Read More

Togo’s new tax on incoming international calls angers consumers

A new tax on incoming international calls imposed by the government of Togo has angered consumers and generated heated debate. Read More

NCC EVC says agenda accomplished

Dr.Eugene Juwah (left), Mrs. Abigael Sholanke and Mr.Tony Ojobo of NCC and Mr. Mike Awoyinfa, former MD of The Sun Newspaper The Executive Vice Chairman of Nigerian Communications Commission (NCC) Dr Eugene Juwah, says he has attended to all the items he listed as his six-point agenda when he was appointed CEO. Read More

Gabon to deliver e-visas, launches immigration website

People wishing to travel to the Central African nation of Gabon can now apply for visas online. Read More

Break-ins threaten Mascom Kitsong centre project

As Mascom Wireless embarks on its fourth year of bringing ICT to the marginalised people of Botswana, Mascom says the greatest impediment to their efforts are the break-ins that are rampant at the Kitsong establishments. Read More

DRC govt cuts internet, SMS to quell deadly protests

After a week of deadly protests in the Democratic Republic of Congo (DRC) that left at least 42 people dead, people in this troubled Central African nation are still scrambling to connect to the internet and send SMSes.  Read More

Computerised driver testing grounds: another first for Botswana

Botswana will see another first this week in the form of computerised driver testing, which will be launched in Gaborone on Friday 23 January.  Read More

Digital policing: Lagos builds 100 ICT centres for police

Lagos State Governor Mr Babatunde Raji Fashola (SAN) has begun handing over 100 Information Technology Centres to police stations in the state, with two stations in the Ogudu Police Area Command. Read More

Census counts technology as key in agriculture

Technology development and transfer has been identified as key in the agricultural sector of Botswana, and has been selected as one of the key components of the forthcoming census.   Read More

Senegal’s national digital strategy in spotlight at ICT forum

Senegal’s national digital strategy is expected to be discussed at a high-level ICT forum due to take place on Thursday 22 January 2015 at the King Fahd Palace in the capital Dakar. Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4Afrika

FEATURED STORY

UCC launches 2015 ACIA awardsUCC launches 2015 ACIA awards

Uganda has launched the fifth Annual Communications and Innovation Awards, which celebrate and foster ICT innovation and achievement.

IN DEPTH

Kenya’s digital TV battle hots up Kenya’s digital TV battle hots up

Kenya’s journey to Digital TV broadcasting took a new turn this week, when the Communication Authority of Kenya (CAK) accused three local media firms of intent to disrupt the process.

COMPANY NEWS

MTN to empower African businesses with AWS Direct Connect

MTN Group today announced it would be the first African company to offer Amazon Web Services (AWS) Direct Connect to business customers across multiple countries on the ...

“All Systems GO!” for the DStv Eutelsat Star Awards in Zambia

It’s “All Systems GO!” for the winners of the fourth edition of the DStv Eutelsat Star Awards to be announced at the awards ceremony in Lusaka, Zambia ...

Spectra Wireless, Microsoft 4Afrika launch first commercial TV white spaces services in Africa

University students will now get fast, affordable Internet bundles and receive zero-interest financing when purchasing a new device.