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Uganda BPO model ready next month

Uganda’s model BPO centre is expected to be ready in March.

The government’s National Information Technology Authority (NITA) says it is in the process of putting in place standards for the sector and updating the BPO strategy.

It expects companies involved in its BPO model call centre to start employing staff soon, and the call centre to be ready in March.

The model cal centre is part of NITA’s programme to create an enabling environment for BPO in Uganda. The 90-seater model call centre will employ up to 300 people and will be housed at Statistics House. Three operators, Dhanush, Spanco and Technobrain, have been selected to operate in the centre.

NITA-U is also supporting skill development and developing incentive guidelines for other BPO operators, who will not be operating in the BPO centre.

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