Terrorism forces MTN Jos call centre to close shop

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Image: By BiztechAfrica
Terrorism forces MTN Jos call centre to close shop

By Kokumo Goodie, Lagos, Nigeria

MTN Nigeria has announced the closure of its call centre in Jos as ongoing terrorist attacks in northern Nigeria take a terrific toll on the region.

The call centre is operated by CNSSL, an indigenous firm outsourced to operate  the centre..

Akinwale Goodluck, MTN Corporate Services Executive, who made the announcement, explained that the call centre operator had to be shut its doors owing to the increasing spate of indiscriminate attacks.

“Our partner, CNSSL, the operators of our Jos Call Centre, have informed us of their decision to close down the centre over the escalating violence in Plateau State and the attendant risk posed to lives and property of CNSSL and its employees. Although this is highly regrettable, we are constrained to make alternative arrangements to provide customer support for our esteemed customers from other locations.”

The MTN Call Centre provided employment for over 650 Nigerians who are predominantly young indigenes of Jos and its environs. Goodluck informed that the initial plan by CNSSL, in agreement with MTN, was to grow the call centre to a staff strength of 2,200 before the persistent violence aborted the plan.

“MTN chose to open the call centre facilities in Jos with the hope of contributing to peace and harmony in the city by gainfully engaging the youth. It is sad that we are no longer in a position to do so, as our partners have had to close shop due to the prevailing situation in the area,” said Goodluck.

He added that the company would not rule out reviewing the decision in the future when the prevailing security situation in Jos and its environs changes.

Militants attacked two churches in north and central Nigeria on Sunday, spraying the congregation of one with bullets, killing several people, and blowing up a car in a suicide bombing at the other.

Attacks by the notorious Islamist group, Boko Haram, which says it is fighting to reinstate an Islamic caliphate in mostly Muslim northern Nigeria, has destroyed the economy of the region.

This follows its high profile strikes against churches on Christmas Day in December 2011 and on Christmas Eve in 2010.

Experts say the increasing anti-Christian attacks by the sect, which also often targets security forces and establishment figures, appear partly aimed at trying to ignite sectarian conflict in the country which is Africa’s most populous boasting of more than 160 million people, split roughly evenly between Christians and Muslims.

Although Nigeria’s Christian and Muslim communities mostly live in peace, periodic flareups of sectarian violence have killed hundreds since independence from Britain in 1960. Many of the recent attacks have targeted the volatile central city of Jos, long a Christian-Muslim flashpoint.

In December 2010, no fewer than 80 were killed in December 24 Christmas Eve bombings, including attacks on churches, around Jos. Boko Haram claims responsibility for the attacks which trigger deadly clashes between Muslim and Christian youths.

It was followed by another in November 2011 – At least 65 people are killed in the northeast city of Damaturu when Islamist insurgents bomb churches, mosques and police stations. Boko Haram claims responsibility.

December 2011 – Boko Haram claims responsibility for bomb attacks across Nigeria on Christmas Day, three of which targeted churches, including one near Abuja that killed at least 37 people and wounded 57. President Goodluck Jonathan declares state of emergency in mostly northern parts of the country.

January 5 – Gunmen open fire on church service in Nasarawa in northern Gombe state, killing six people and wounding 10. The attack follows a warning from Boko Haram published in local newspapers that Christians have three days to leave majority Muslim northern Nigeria or they will be killed.

January 6 – Gunmen open fire on Christian mourners at a hall in Mubi in Adamawa state, killing 18. The Christians had gathered to mourn the deaths of three people shot the previous day.

February 19 – Bomb explodes near church in the town of Suleja on the edge of the Nigerian capital Abuja, wounding five people.

February 26 – A suicide bomber drives a car packed with explosives into a church in Jos, killing two people and wounding 38 in an attack claimed by Boko Haram. Christian youths beat two Muslims to death in revenge.

March 11 – Another suspected suicide bomber attacks a Catholic Church in Jos, killing at least three people. Reprisal attacks against Muslims by Christian youths kill at least 10 people.

April 8 – A car bomb explodes on Easter Sunday near a church in the northern town of Kaduna, killing at least 36 people and badly wounding 13.

April 29 – Gunmen open fire and throw homemade bombs at a lecture theatre in the University of Kano being used for Christian worship. A church is also attacked in northeast Maiduguri. A total of 19 people are killed in the attacks, blamed by police on Boko Haram.

June 3 – Suicide bomber drives car full of explosives into church during Sunday service in Yelwa, on the outskirts of the northern city of Bauchi, killing at least 12 people. Boko Haram claims responsibility.

June 10 – Three gunmen spray bullets at the congregation of a church in Biu Town, in northeastern Borno state. In Jos, suicide bomber drives car to the entrance of the Christ Chosen Church and blows it up, witnesses say. Youths attack bystanders in retaliation, killing two, police say.



cecilia - Aug. 1, 2012, 7:20 p.m.

As far as I know CNSSL closed shop in jos because they refused to pay their workers honourable wages,they were more interested in a slave wage,don't spear plateau as a state,idiots

Mercy - Aug. 1, 2012, 11:03 p.m.

This is not true! God will never forgive you MTN and all concern Nigerians if u believe this lies. CNSSL conived with somE top MTN staff To enslave Nigerians in Plateau.

sassie - Aug. 1, 2012, 11:12 p.m.

CNSSL anD some Mtn mgt. staffS own cNssL hence enslaving Nig in Plateau state. Our. Pension, salaries and other are not adqately paid. These people will kill your Business in Nig.

lawson - Aug. 1, 2012, 11:35 p.m.

If mtn should close the jos call centre due to boko haram activities,then kaduna and kano call centres should also be closed down cos boko haram operate in these states.

Terhide/cliff - Aug. 1, 2012, 11:41 p.m.

If truly security concerns are the reason for MTN/CNSSL to close down the call center-why not close down all MTN shops and business on the plateau and North at large?

Struggle Machine-----------mf - Aug. 1, 2012, 11:50 p.m.

Termination based on redundacy or security is unfounded as Economics&Financial crimes abounds(Engr Gbenga Adebayo&Adeborwale Ajiga av questions to address b4 a higher Tribunal.

Churchill - Aug. 1, 2012, 11:53 p.m.

If truthfully they are closing down because of security issues why are they still operating in Kano and kaduna states were even more security treat are being experienced.

fivemicz - Aug. 1, 2012, 11:59 p.m.

It will not end well for eng gbenga and ajiga.may ur children amount to nothing just as you tried and failed to waste other peoples children.Shameless criminals,may you rot in hell

abidee@yahoo.com - Aug. 2, 2012, 12:12 a.m.

You have cheated innocent Nig graduate.They gave their best.you rubbed them to acquired Mewspsper,hotel and fm station in Illorin. God will judge you well

Lawtrnce - Aug. 2, 2012, 12:17 a.m.

After you failed to present the MOU requested by the Plateau state House of Assembly,CNSSL/MTN decided to change the stories by calling us terrorist. Thieves

chychy - Aug. 2, 2012, 12:31 a.m.

Why is d walk in centres,connect stores stil in operatn in Jos?CNSSL re cowards,greedy n modern day slave traders. D bone of contentn was salary harmonizatn n tax invasion

concern plateau youth - Aug. 2, 2012, 9:06 a.m.

Mtn n cnssl y all these lies Afta stealing frm workers in jos.wen d demand for pay like odas in kaduna,kano,lagos you guys decided to cum up with lies.

Nigerian - Aug. 2, 2012, 9:11 a.m.

Mtn is there no boko haram in kano, kaduna,why is your call centre stil there? Theives and liars.

Nigerian - Aug. 2, 2012, 9:15 a.m.

Mtn is there no boko haram in kano, kaduna,why is your call centre stil there?

Hanna - Aug. 2, 2012, 9:35 a.m.

Cnssl were is thy integrity?If u are closing dwn d call center 4 security purpose den wt are MTN conect stors stil doing in jos?Y is kano and kaduna call centers stil in operation?

job - Aug. 2, 2012, 9:56 a.m.

Plateau govt yesterday said they will stop using mtn and plateau citizens shuld do same.

hassy - Aug. 2, 2012, 11:43 a.m.

Imagine dz fools o. Well, wt d stance of d plateau state gvmnt now...dey'l rush back and beg. CNSSHELL is a satanic company. Yeyecious fowls. God'l judge.

TRUTH - Aug. 2, 2012, 1:40 p.m.

THIS REPORT IS A LIE :MTN SUD COME UP WITH ANOTHER AGENcy OR ABSURB the MTN JOS CALL CENTER CCRs themslves.

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