Terrorism forces MTN Jos call centre to close shop
TELECOMS| July 31, 2012, 8:07 p.m.
By Kokumo Goodie, Lagos, Nigeria
MTN Nigeria has announced the closure of its call centre in Jos as ongoing terrorist attacks in northern Nigeria take a terrific toll on the region.
The call centre is operated by CNSSL, an indigenous firm outsourced to operate the centre..
Akinwale Goodluck, MTN Corporate Services Executive, who made the announcement, explained that the call centre operator had to be shut its doors owing to the increasing spate of indiscriminate attacks.
“Our partner, CNSSL, the operators of our Jos Call Centre, have informed us of their decision to close down the centre over the escalating violence in Plateau State and the attendant risk posed to lives and property of CNSSL and its employees. Although this is highly regrettable, we are constrained to make alternative arrangements to provide customer support for our esteemed customers from other locations.”
The MTN Call Centre provided employment for over 650 Nigerians who are predominantly young indigenes of Jos and its environs. Goodluck informed that the initial plan by CNSSL, in agreement with MTN, was to grow the call centre to a staff strength of 2,200 before the persistent violence aborted the plan.
“MTN chose to open the call centre facilities in Jos with the hope of contributing to peace and harmony in the city by gainfully engaging the youth. It is sad that we are no longer in a position to do so, as our partners have had to close shop due to the prevailing situation in the area,” said Goodluck.
He added that the company would not rule out reviewing the decision in the future when the prevailing security situation in Jos and its environs changes.
Militants attacked two churches in north and central Nigeria on Sunday, spraying the congregation of one with bullets, killing several people, and blowing up a car in a suicide bombing at the other.
Attacks by the notorious Islamist group, Boko Haram, which says it is fighting to reinstate an Islamic caliphate in mostly Muslim northern Nigeria, has destroyed the economy of the region.
This follows its high profile strikes against churches on Christmas Day in December 2011 and on Christmas Eve in 2010.
Experts say the increasing anti-Christian attacks by the sect, which also often targets security forces and establishment figures, appear partly aimed at trying to ignite sectarian conflict in the country which is Africa’s most populous boasting of more than 160 million people, split roughly evenly between Christians and Muslims.
Although Nigeria’s Christian and Muslim communities mostly live in peace, periodic flareups of sectarian violence have killed hundreds since independence from Britain in 1960. Many of the recent attacks have targeted the volatile central city of Jos, long a Christian-Muslim flashpoint.
In December 2010, no fewer than 80 were killed in December 24 Christmas Eve bombings, including attacks on churches, around Jos. Boko Haram claims responsibility for the attacks which trigger deadly clashes between Muslim and Christian youths.
It was followed by another in November 2011 – At least 65 people are killed in the northeast city of Damaturu when Islamist insurgents bomb churches, mosques and police stations. Boko Haram claims responsibility.
December 2011 – Boko Haram claims responsibility for bomb attacks across Nigeria on Christmas Day, three of which targeted churches, including one near Abuja that killed at least 37 people and wounded 57. President Goodluck Jonathan declares state of emergency in mostly northern parts of the country.
January 5 – Gunmen open fire on church service in Nasarawa in northern Gombe state, killing six people and wounding 10. The attack follows a warning from Boko Haram published in local newspapers that Christians have three days to leave majority Muslim northern Nigeria or they will be killed.
January 6 – Gunmen open fire on Christian mourners at a hall in Mubi in Adamawa state, killing 18. The Christians had gathered to mourn the deaths of three people shot the previous day.
February 19 – Bomb explodes near church in the town of Suleja on the edge of the Nigerian capital Abuja, wounding five people.
February 26 – A suicide bomber drives a car packed with explosives into a church in Jos, killing two people and wounding 38 in an attack claimed by Boko Haram. Christian youths beat two Muslims to death in revenge.
March 11 – Another suspected suicide bomber attacks a Catholic Church in Jos, killing at least three people. Reprisal attacks against Muslims by Christian youths kill at least 10 people.
April 8 – A car bomb explodes on Easter Sunday near a church in the northern town of Kaduna, killing at least 36 people and badly wounding 13.
April 29 – Gunmen open fire and throw homemade bombs at a lecture theatre in the University of Kano being used for Christian worship. A church is also attacked in northeast Maiduguri. A total of 19 people are killed in the attacks, blamed by police on Boko Haram.
June 3 – Suicide bomber drives car full of explosives into church during Sunday service in Yelwa, on the outskirts of the northern city of Bauchi, killing at least 12 people. Boko Haram claims responsibility.
June 10 – Three gunmen spray bullets at the congregation of a church in Biu Town, in northeastern Borno state. In Jos, suicide bomber drives car to the entrance of the Christ Chosen Church and blows it up, witnesses say. Youths attack bystanders in retaliation, killing two, police say.
MORE TELECOMS NEWS
MTN appoints new group executive for enterprise business unitMTN Group has appointed Mteto Nyati as Group Chief Enterprise Officer, effective 1 October. Read More
Nigeria’s GSM subscribers now at 130mNigeria’s GSM subscriber figures have hit the 130 million mark, the Executive Vice Chairman/CEO, Nigerian Communications Commission (NCC), Dr Eugene Juwah has said. Read More
Kenya launches phase 2 of national fibre projectDr Fred Matiangi, cabinet secretary at Kenya’s Ministry of ICT, has launched phase two of the National Optic Fibre Backbone Infrastructure (NOFBI) project, which looks to ease communication across counties and improve government service delivery. Read More
MACRA welcomes new DGThe Malawi Communications Regulatory Authority (MACRA) has a new Director General, Mr. Andrew Kumbatira. Read More
Safaricom welcomes security scrutiny of SIM overlay technologySafaricom has welcomed the Communications Authority (CA) of Kenya’s decision to give tentative approval to the roll out of the SIM overlay technology. Read More
NCA urged to fight the rise of SIM Boxing in GhanaGhana’s National Communication Authority is being urged to consider reducing or taking away indefinitely the 19 cent being charged on international calls into the country. Read More
Vodacom: no plans to sell SA telecoms towersVodacom currently has no intention of selling its tower infrastructure in South Africa in spite of the continent-wide trend towards leasing rather than owning towers, saying the market drivers in the country are different to elsewhere in Africa. Read More
Vodacom Congo outgoing, new boss meet DRC Prime MinisterOutgoing Vodacom Congo Managing Director, South African-born Godfrey Motsa, last week went to the Office of DRC Prime Minister Matata Ponyo to say good bye and thanks as his term at the helm of the mobile operator ended this month. Read More
Tigo Ghana upgrades Customer Support CentresAs part of efforts to offer its customers highly interactive and a more satisfying experience, telecom service provider, Tigo, says it is upgrading its customer support centres to ‘Customer Experience Centres’. Read More
FEATURED STORYMFarmer SMS redefines market access for Ugandan farmers
Ugandan smallholder farmers are benefitting from an ambitious innovative ICT mobile phone initiative that offers weather reports and up-to-date market information about changes in prices for agricultural commodities, thus granting them lucrative returns from their farming ventures.
BEST READ NEWS
IN DEPTHiProcure delivers inputs to farmers’ doorsteps using ICTs
An innovation dubbed iProcure is already being used by several agro input firms which are now relying on it to distribute their products to farmers.
COMPANY NEWSVMware announces VMware Workstation 11 and VMware Player 7 Pro
VMware Workstation 11 marks 15 years of innovation with Windows 10 Tech Preview readiness, state of the art performance and cloud connectivity.Schneider Electric signs exclusive off-grid solar distribution agreement with Zimbabwean firm
Schneider Electric has announced the signing of an exclusive agreement with Samansco, a Zimbabwean renewable energy, back-up power and appropriate technology company.SAP Innovation Helps The Global Fund Fight AIDS, TB and Malaria in Africa
Extending a longstanding partnership, SAP is a founding member of The Global Fund’s new Innovation Coalition to support disease prevention and treatment.