Telkom Kenya repositions enterprise solutions to power businesses
Telkom has repositioned its Telkom Enterprise Division promising to enhance Kenya’s business growth. Coming exactly a year after the company rebranded, Telkom has invested KSh. 3B towards Fiber To The Building (FTTB) which will see buildings connected to high speed fibre Internet to power businesses.
“Today’s businesses are driven by the relationships between infrastructure, people and economic value. For Telkom Enterprise, our driver is to approach business not as an an infrastructure provider, but an ICT Solutions provider. It simply is no longer about connectivity but other forms of economic value with ICT as an enabler,” says Kris Senanu, Managing Director – Telkom Enterprise.The re-engineering and positioning of the Enterprise division at Telkom is resultant of lessons drawn from customer experiences, industry insights, economic factors and changing market needs, from a provider that offers more than just connectivity.
“Today’s Business ICT needs are changing from what ICT can do to what ICT can enable businesses do better, as well as what experiences customers take with them. Telkom Enterprise is therefore moving from simply developing architecture to building business strategy. In addition to the provision of business processes and capabilities, we are an enabler of business vision,” adds Senanu.Among the solutions on offer by Telkom Enterprise are seven packages tailored for different sectors: Enterprise Mobility, Broadband Internet, Enterprise Connectivity, Fixed Voice Services, Unified Communications, Managed Services and Cloud Solutions.
Mr. Senanu envisages that the opportunities for growth lie in collaborations with the SME segment and the Public Sector that is highly reliant on the Telco’s infrastructure for service delivery.“As the only far-reaching enterprise solutions provider with the widest coverage across the country both on voice and data channels, our revamped positioning aims to enhance delivery, effective productivity, continuity, connectivity and collaboration to Counties, Parastatals, Corporates, SME’s and Start-ups that rely on our services,” says Senanu.
Coupled with a refocused world class customer-centric approach by out-and-out customer care units for the various customer categories, Telkom is keen to improve its customer experience and claw back enterprise market share.“There is market confirmation that digitising business processes brings unquantifiable benefits; reaching more potential customers, reducing the cost to serve customers, making production processes more efficient, making it easier to monitor and report business performance,” says Senanu.
In addition to the Enterprise thrust, Telkom launched a Fibre-to-the-Building broadband service, offering ultrafast speeds of between 2mbps-1Gbps that is expected to increase business performance, enable and enhance service availability to 99.9% while halving current Internet charges on offer by 50 percent.This upgrade is part of Telkom’s modernisation programme, which has seen the Telco invest Ksh 5.Billion towards network modernisation, leading to the launch of its 4G network; currently available in 32 towns and urban centres across the country and doubling of capacity and coverage on its 3G network.
According to the latest Communications Authority Quarterly Statistics Report, expansion of mobile network infrastructure by service providers is one of the key highlights driving industry growth.