Teledata introduces OneContact for banks

BUSINESS

|
Image: By BiztechAfrica
Teledata introduces OneContact for banks

By Nana Appiah Acquaye, Accra, Ghana

Teledata ICT, in collaboration with Collab Portugal, has introduced an IP-based software solution that offers full multimedia contact management across voice; video and instant messaging to the financial sector in Ghana.

It’s believed that the new solution, OneContact, will go a long way to enhance customer relations. Engineered using the SIP standard, it offers cutting edge contact center functionality without the hardware and software costs and implementation time frames associated with traditional PBX based proprietary solutions, says Teledata.

Speaking at a banking conference held in Accra, Carlos Vasconcelos from Collab Portugal noted that Ghana is the seventh country in Africa using this type of software.

He said the country’s financial sector is now positioned to competitive effectively with their counterparts  in Europe, who are using the same software.  He said the software gives customers the options as to who they want to talk to when they place a call.

“Customers usually call their banks to ask for some information or help with their accounts through traditional means such as e: mail and the telephone, which calls sometimes, have to pass through the receptionists and so on.”

But OneContact goes a step further to provide multiple multimedia cannels to reach the bank or your supplier without any intermediary and third party involvement.

The Managing Director of Teledata ICT, Gregory Eid, appealed to the banking sector to apply emerging technologies and practices that enhanced customer relations and guarantees utmost satisfaction.

According to him, Africa's banking industry is becoming increasingly competitive, therefore banks in the country needed to explore the available practices and technologies to better service their clients and swiftly attend to their concerns in a way that ensures maximum customer satisfaction.



Share the News

Get Daily Newsletter

Search News

comments powered by Disqus

MORE BUSINESS NEWS

Francistown Barclays gets cardless

Cardless cash deposits have been launched in Francistown. Read More

Business incubator to boost 200 Zimbabwean entrepreneurs

Agnes Chikukwa-Hove, CEO of KBA Africa 200 would-be Zimbabwean entrepreneurs are set to benefit from business training and support, thanks to a business development programme to be launched by business incubation specialist KBA Africa.   Read More

Union gives Globacom 14 days to reinstate 54 sacked workers

The Private Telecoms & Communications Senior Staff Association of Nigeria (PTECSSAN) has urged Globacom to reinstate the workers it allegedly sacked from its service. Read More

British envoy promises more investors at Rack Centre

Mr Paul Arkwright, British High Commissioner to Nigeria, has promised to do his utmost to encourage more British companies to do business with their Nigerian Counterparts. Read More

UBA, Mastercard in pan-African partnership

UBA and Mastercard have announced a five year deal across 19 markets focused on driving financial inclusion in Africa. Read More

MTN Business partners with the National Gazelles to boost SMEs market

MTN Business today announced a new drive to help support the growth of small and medium enterprises (SMEs) and contribute to creating sustainable entities.  Read More

Travelport appoints new Managing Director for Africa

Travelport has announced the appointment of Douglas Jewson as Travelport’s Managing Director for Africa. Read More

Brexit’s impact on Africa

The short-term implications of Brexit for African economies will be mainly noticeable through market volatility, say Control Risks and NKC African Economics. Read More

Safaricom Blaze to take 2nd youth empowerment summit to Thika

Safaricom will this Friday, 8th July 2016, host the 2nd in a series of youth empowerment summits under its recently launched sub-brand, BLAZE. Read More

Kris Senanu to lead Telkom Kenya Enterprise Division

Telkom Kenya has announced the appointment of Mr. Kris Senanu as the MD of its Enterprise Division. Read More

PRESS OFFICES

Sage EnterpriseSAP AfricaTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4AfrikaNetworks UnlimitedArbor NetworksEricssonTigo Ghana

FEATURED STORY

First-ever Africa Barclays Accelerator programme concludesFirst-ever Africa Barclays Accelerator programme concludes

Ten fintech companies have concluded the first-ever Barclays Accelerator, powered by Techstars in Africa.

 

Advertisement

IN DEPTH

Ethical Hacking students can’t get a heck of a jobEthical Hacking students can’t get a heck of a job

Botswana ethical hacking students report that they are failing to break into the local job market.