Teledata introduces OneContact for banks
BUSINESSNana Appiah, Accra, Ghana | Feb. 5, 2012, 7:15 a.m.
By Nana Appiah Acquaye, Accra, Ghana
Teledata ICT, in collaboration with Collab Portugal, has introduced an IP-based software solution that offers full multimedia contact management across voice; video and instant messaging to the financial sector in Ghana.
It’s believed that the new solution, OneContact, will go a long way to enhance customer relations. Engineered using the SIP standard, it offers cutting edge contact center functionality without the hardware and software costs and implementation time frames associated with traditional PBX based proprietary solutions, says Teledata.
Speaking at a banking conference held in Accra, Carlos Vasconcelos from Collab Portugal noted that Ghana is the seventh country in Africa using this type of software.
He said the country’s financial sector is now positioned to competitive effectively with their counterparts in Europe, who are using the same software. He said the software gives customers the options as to who they want to talk to when they place a call.
“Customers usually call their banks to ask for some information or help with their accounts through traditional means such as e: mail and the telephone, which calls sometimes, have to pass through the receptionists and so on.”
But OneContact goes a step further to provide multiple multimedia cannels to reach the bank or your supplier without any intermediary and third party involvement.
The Managing Director of Teledata ICT, Gregory Eid, appealed to the banking sector to apply emerging technologies and practices that enhanced customer relations and guarantees utmost satisfaction.
According to him, Africa's banking industry is becoming increasingly competitive, therefore banks in the country needed to explore the available practices and technologies to better service their clients and swiftly attend to their concerns in a way that ensures maximum customer satisfaction.
MORE BUSINESS NEWS
TNM first quarter net profit jumps to K1.8 billionMalawi's mobile telecoms network service provider TNM continues to realise an increase in net profit from operations. Read More
Revenues from tablet games to tripleNew data from Juniper Research has revealed that by 2019 worldwide revenues from tablet games will reach $13.3 billion – a threefold rise on the 2014 figure of $3.6 billion. Read More
Airtel Uganda hosts high value customers at Business Leaders’ ForumAirtel Uganda has hosted an Enterprise Expo in Mbarara district, Western Uganda, as part of efforts to provide practical and modern business solutions to its high value customers. Read More
Safaricom, Airtel complete yuMobile dealSafaricom and Airtel have completed the US$120 million acquisition of yuMobile from Essar Telecom. Read More
GrowthAfrica, Usahibu partner to solve SME accounting issuesKenyan accelerator GrowthAfrica has partnered cloud computing firm Uhasibu in a bid to address the accounting and financial software needs of East African startups and small and medium enterprises (SMEs). Read More
Top 10 risks worth considering when expanding into AfricaCompanies planning to expand across Africa must make a concerted effort to understand the risks, and not assume they “know” Africa, says ContinuitySA. Read More
Shop Soko connects Kenyan artisans to lucrative international marketsA new e-commerce platform, Shop Soko, is helping Kenyans access a lucrative international market. Read More
Ricoh SA begins rollout of new services-led strategy, Africa expansionJacques van Wyk has been appointed Ricoh SA’s new COO to drive the expanded strategy that will enable the business to become a services-led organisation and see its expansion into the rest of Africa. Read More
Stock Exchange launches news serviceA news service by the name of X-News has become the latest product coming from the local bourse, the Botswana Stock Exchange (BSE) recently. Read More
FEATURED STORYSafaricom-Equity battle for mobile banking hots up
Equity bank's entry to the mobile banking and telephony industry is still hanging in the balance with London-based global association of mobile operators (GSMA) calling for independent audit.
BEST READ NEWS
IN DEPTHKenya rolls out e-extension to improve agriculture
In a bid to curb the overwhelmed number of agricultural extension officers in Kenya, the ministry of agriculture is embracing technology with their introduction of E-Extension services, which are aimed at reaching out to over 7 million farmers annually.