Teledata introduces OneContact for banks

BUSINESS

|
Image: By BiztechAfrica
Teledata introduces OneContact for banks

By Nana Appiah Acquaye, Accra, Ghana

Teledata ICT, in collaboration with Collab Portugal, has introduced an IP-based software solution that offers full multimedia contact management across voice; video and instant messaging to the financial sector in Ghana.

It’s believed that the new solution, OneContact, will go a long way to enhance customer relations. Engineered using the SIP standard, it offers cutting edge contact center functionality without the hardware and software costs and implementation time frames associated with traditional PBX based proprietary solutions, says Teledata.

Speaking at a banking conference held in Accra, Carlos Vasconcelos from Collab Portugal noted that Ghana is the seventh country in Africa using this type of software.

He said the country’s financial sector is now positioned to competitive effectively with their counterparts  in Europe, who are using the same software.  He said the software gives customers the options as to who they want to talk to when they place a call.

“Customers usually call their banks to ask for some information or help with their accounts through traditional means such as e: mail and the telephone, which calls sometimes, have to pass through the receptionists and so on.”

But OneContact goes a step further to provide multiple multimedia cannels to reach the bank or your supplier without any intermediary and third party involvement.

The Managing Director of Teledata ICT, Gregory Eid, appealed to the banking sector to apply emerging technologies and practices that enhanced customer relations and guarantees utmost satisfaction.

According to him, Africa's banking industry is becoming increasingly competitive, therefore banks in the country needed to explore the available practices and technologies to better service their clients and swiftly attend to their concerns in a way that ensures maximum customer satisfaction.



Share the News

Get Daily Newsletter

Search News

comments powered by Disqus

MORE BUSINESS NEWS

Collymore: PPP transparency to fuel Africa’s renaissance

Africa’s renaissance will be fueled by transparent partnerships between governments and private businesses working to improve the livelihoods of the continent’s population, Safaricom CEO Bob Collymore has predicted. Read More

Lack of technology bane of Nigeria’s SMEs, says Matt O’Bell chief

Bola Olayinka, Ademide Malumi and Dare Ojo-Bello Aside financial constraints, the non-application of technology has been identified as one of the constraints of small and medium enterprises (SMEs) in Nigeria. Read More

Telecom M&A and digital convergence to lead deal activity in Africa

TMT Finance is teaming up with IHS Towers, the largest mobile telecommunications infrastructure provider in Africa, Europe and the Middle East, to bring an international audience to Africa’s technology hub, Lagos, for the first event of its kind in Nigeria. Read More

Reach for Change Africa calls for strengthened social entrepreneurship

Reach for Change Africa is calling on social entrepreneurs, NGOs and government to play their role in strengthening the social entrepreneurship sector in Africa on International Day of Youth 2016. Read More

Stanford Seed Entrepreneurs join top Silicon Valley business leaders at Global Summit

Afolabi Abiodun, CEO of Nigeria-based telecommunications company SB Telecoms, couldn’t quite believe his eyes as he stood on Stanford University’s bustling Silicon Valley campus recently.  Read More

Etisalat, YuuZoo launch e-commerce portal for SMEs

Nigeria’s most SME-friendly telecommunications operator, Etisalat, in partnership with Singapore’s YuuZoo Corp, has unveiled a bespoke e-commerce platform, SME Arena, to facilitate the growth of Small and Medium Enterprises (SMEs) in Nigeria. Read More

Mstore plans $50m African expansion

Midcom Group has announced expansion plans aimed at making its Mstore the largest mobile and electronics retailer in Africa. Read More

*astTECS Expands Operations in Africa

*astTECS, a leading provider of Enterprise Telecom Technology Products and Asterisk based Open Source Communication Solution, is expanding its Africa footprint with a presence in Ghana and Botswana. Read More

The Tech Revolution: Sage Sets out the Vision for African Businesses

Sage, a market leader in cloud accounting software used its global Sage Summit 2016, held this week in Chicago, to outline its strong commitment to future technologies, with a focus on new and existing initiatives that power business growth.   Read More

Francistown Barclays gets cardless

Cardless cash deposits have been launched in Francistown. Read More

PRESS OFFICES

Sage EnterpriseSAP AfricaTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4AfrikaNetworks UnlimitedArbor NetworksEricssonTigo Ghana

FEATURED STORY

Financial services sees AI as both opportunity and threatFinancial services sees AI as both opportunity and threat

Banking is already a key area where technology is having an impact throughout Africa, and a new survey assesses the impact artificial intelligence will have on this sector.

Advertisement

IN DEPTH

Access and Use of ICT stats releasedAccess and Use of ICT stats released

Statistics Botswana has released the first results of the 2014 Information and Communication Technology Household Survey.