Teledata introduces OneContact for banks
BUSINESSNana Appiah, Accra, Ghana | Feb. 5, 2012, 7:15 a.m.
By Nana Appiah Acquaye, Accra, Ghana
Teledata ICT, in collaboration with Collab Portugal, has introduced an IP-based software solution that offers full multimedia contact management across voice; video and instant messaging to the financial sector in Ghana.
It’s believed that the new solution, OneContact, will go a long way to enhance customer relations. Engineered using the SIP standard, it offers cutting edge contact center functionality without the hardware and software costs and implementation time frames associated with traditional PBX based proprietary solutions, says Teledata.
Speaking at a banking conference held in Accra, Carlos Vasconcelos from Collab Portugal noted that Ghana is the seventh country in Africa using this type of software.
He said the country’s financial sector is now positioned to competitive effectively with their counterparts in Europe, who are using the same software. He said the software gives customers the options as to who they want to talk to when they place a call.
“Customers usually call their banks to ask for some information or help with their accounts through traditional means such as e: mail and the telephone, which calls sometimes, have to pass through the receptionists and so on.”
But OneContact goes a step further to provide multiple multimedia cannels to reach the bank or your supplier without any intermediary and third party involvement.
The Managing Director of Teledata ICT, Gregory Eid, appealed to the banking sector to apply emerging technologies and practices that enhanced customer relations and guarantees utmost satisfaction.
According to him, Africa's banking industry is becoming increasingly competitive, therefore banks in the country needed to explore the available practices and technologies to better service their clients and swiftly attend to their concerns in a way that ensures maximum customer satisfaction.
MORE BUSINESS NEWS
Africa’s youngest entrepreneurs stand to win $75,000The Anzisha Prize is expanding, after initial success, to provide increased support to entrepreneurial youth and partner organisations to drive pan-African economic growth to 2020. Read More
New age e-commerce consumers challenge traditional business modelsAfrican consumers are increasingly searching online platforms with commercial intent, says DHL. Read More
VMware appoints Bask Iyer as chief information officerVMware has announced the appointment of Bask Iyer to the role of senior vice president and chief information officer (CIO) of VMware. Read More
SpeedCast acquires GeolinkSpeedCast International Limited, a leading global satellite communications service provider, has announced the acquisition of Geolink Satellite Services, a leading provider of satellite communications solutions in the African region. Read More
Out of the Dark: Survival guide for businesses during load-sheddingAs Africa’s premier integrator of business continuity services, ContinuitySA’s team spends a lot of time identifying risks and how to mitigate them. One risk that has become very real for South African businesses is load-shedding. Read More
Insurance body: ICT essentialThe newly established Insurance Institute of Botswana (IIB) says in this day and age it was virtually impossible for organisations, insurance companies included, to operate without incorporating ICT in every facet of their operations. Read More
VMware appoints Scott Dodds as new Vice President, Channel and Alliances in EMEAVMware, the global leader in virtualisation and cloud infrastructure, has announced the appointment of Scott Dodds as Vice President of Channel and Alliances in Europe, Middle East and Africa (EMEA). Read More
IHS Towers awarded Telecom Finance Deal of the YearIHS Towers, Africa’s leading independent mobile telecommunications infrastructure provider, has won TelecomFinance’s 2015 award for Deal of the Year. Read More
Moving from doer to influencer – the shifting role of the CIOThe role of the chief information officer (CIO) has evolved over the past few years, with CIOs no longer just the decision makers for IT systems. Read More
World market for refurbished smartphones to reach 120m units by 2017The worldwide market for refurbished phones that are sold to end users will grow to 120 million units by 2017, with an equivalent wholesale revenue of around $14 billion, says Gartner. Read More
FEATURED STORYMalawi Govt denies clinging to ‘Cashgate’ software
The Malawi Government will not exclude the software brand that has been in use for the country’s Integrated Financial Management System (IFMIS), but it has rejected reports implying that it is ‘clinging’ to the old system.
BEST READ NEWS
IN DEPTHKenya’s digital TV battle hots up
Kenya’s journey to Digital TV broadcasting took a new turn this week, when the Communication Authority of Kenya (CAK) accused three local media firms of intent to disrupt the process.
COMPANY NEWSMTN demonstrates the benefits of its video on demand offering
MTN showcased the benefits of FrontRow when it streamed high bandwidth video content onto multiple mobile devices using its video on demand (VOD) offering.VMware appoints Bask Iyer as chief information officer
VMware has announced the appointment of Bask Iyer to the role of senior vice president and chief information officer (CIO) of VMware.