Teledata introduces OneContact for banks

BUSINESS

|
Image: By BiztechAfrica
Teledata introduces OneContact for banks

By Nana Appiah Acquaye, Accra, Ghana

Teledata ICT, in collaboration with Collab Portugal, has introduced an IP-based software solution that offers full multimedia contact management across voice; video and instant messaging to the financial sector in Ghana.

It’s believed that the new solution, OneContact, will go a long way to enhance customer relations. Engineered using the SIP standard, it offers cutting edge contact center functionality without the hardware and software costs and implementation time frames associated with traditional PBX based proprietary solutions, says Teledata.

Speaking at a banking conference held in Accra, Carlos Vasconcelos from Collab Portugal noted that Ghana is the seventh country in Africa using this type of software.

He said the country’s financial sector is now positioned to competitive effectively with their counterparts  in Europe, who are using the same software.  He said the software gives customers the options as to who they want to talk to when they place a call.

“Customers usually call their banks to ask for some information or help with their accounts through traditional means such as e: mail and the telephone, which calls sometimes, have to pass through the receptionists and so on.”

But OneContact goes a step further to provide multiple multimedia cannels to reach the bank or your supplier without any intermediary and third party involvement.

The Managing Director of Teledata ICT, Gregory Eid, appealed to the banking sector to apply emerging technologies and practices that enhanced customer relations and guarantees utmost satisfaction.

According to him, Africa's banking industry is becoming increasingly competitive, therefore banks in the country needed to explore the available practices and technologies to better service their clients and swiftly attend to their concerns in a way that ensures maximum customer satisfaction.



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE BUSINESS NEWS

Contact centres: cog in the machine or customer experience hub?

As customer experience becomes the primary competitive advantage in business, the role of the contact centre is changing significantly. But whether it becomes the heart of the business or a component of the bigger machine depends on the business, say African contact centre experts. Read More

Building an African Dream: The Wyzetalk journey

Enterprise social networking company Wyzetalk examines the challenges and opportunities it encountered as a startup in Africa. Read More

African organisations under pressure to sharpen skills retention and employee engagement

Businesses across major African economies such as Kenya and Nigeria are coming under increasing pressure to align their strategies for retaining talent, compensating employees and engaging with their workforces with good international practices. Read More

The Workplace of the Future

Philip Gregory, Senior Regional Executive: Johnson Controls GWS, Middle East & Africa, talks about the workplace of the future, how it will impact the workforce and how businesses can navigate the tension between employee demands and the needs of the corporation. Read More

New MTN boss Ebenezer Asante starts work at MTN Ridge office

The former Chief Executive Officer for MTN Rwanda Ebenezer Asante has started work on Friday as the new CEO of Ghana’s leading network operator MTN at its plush Ridge Head quarters in Accra. Read More

Tigo Ghana CEO 2nd on Sweden’s list of 75 young and promising women

The CEO of Tigo Ghana limited, Roshi Motman, has been named as the second most young, promising and prominent female executive on Sweden’s tall list of 75 outstanding women.   Read More

Safaricom non-voice revenue, subscriber numbers show strong growth

Safaricom has reported a total revenue increase of 13% to Kshs 163.4bn, with non-voice service revenue increasing by 27% to Kshs 68.8bn.  Read More

She Leads Africa launches 2015 Entrepreneur Showcase

The premier platform for young female entrepreneurs across Africa has launched this year’s competition, with a $15,000 cash prize for the winners. Read More

Africa highlighted as high potential tech market

Africa’s trade potential has come under the spotlight at the 5th annual DHL Global Technology Conference in Dubai. Read More

Liquid Telecom names new Group Managing Executive

Willem Marais has been appointed to the post of Group Managing Executive for Liquid Telecom Group and also joins as the Chief Executive Officer of Liquid Telecom South Africa. Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4Afrika

FEATURED STORY

The transformative power of affordable smartphones and unlimited data in GhanaThe transformative power of affordable smartphones and unlimited data in Ghana

Smartphones are helping transform their lives of ordinary people in Ghana, Reports Nana Appiah Acquaye.

IN DEPTH

NIMC infrastructure must be managed by credible people: NIMC chiefNIMC infrastructure must be managed by credible people: NIMC chief

NIMC’s chief speaks to Kokumo Goodie about the role of the NIMC and his own legacy.