Taylor rejoins Nashua Mobile as CEO

TELECOMS

|
Image: By BiztechAfrica
Taylor rejoins Nashua Mobile as CEO

Mark Taylor has re-joined Nashua Mobile as its CEO with effect from 1 October. Taylor – a telecommunications veteran with nearly three decades of experience – will be focusing on improved customer service.

Taylor returns to Nashua Mobile from Vodacom, where he spent time as the Managing Executive responsible for Supply Chain at Vodacare, Online, as well as set up the financial services area at Vodacom. Prior to that, he had served as Nashua Mobile’s managing director for five years. Taylor first joined Nashua Mobile in 1999 as a director responsible for IT and operations after being responsible for the merger between Plessey and Nedtel.

In 2001, Nedtel and Nashua merged to form Nashua Mobile, and in 2003 Taylor took the reins at  the company. Before joining Nashua Mobile, Taylor spent 16 years in Nedbank’s IT department in various roles, including general manager of systems integration.  

Says Taylor: “I am looking forward to coming home to Nashua Mobile. My goal will be to strengthen the company’s position as the country’s leading telecommunications service provider with the most diverse and robust selection of products and services as a partner of leading networks such as Vodacom, MTN, Cell C and 8ta.”

“An immediate priority will be ensuring the organisation is even more customer focused than before. With competition heating up in the sector, average revenue per user falling, and few opportunities to differentiate on product or price, customer service has emerged as the most important competitive weapon in the telecommunications industry. The telecommunications industry has the potential to drive GDP growth in South Africa, but only if companies such as Nashua Mobile work to drive service and competition in the market.”

To this end, Nashua Mobile will be dividing the business into two main areas: Consumer - focussed on franchise retail and direct distribution, andEnterprise - built on the expertise of relationship managers who can craft business solutions for organisations of all sizes. Nashua Mobile has a strong heritage in both these markets, but wants to refine its strengths in each giving them the focus they need to excel. Nashua Mobile will work a lot closer with other Nashua groups and leverage off existing accounts to offer a one-stop shop for service and choice.

Nashua Mobile will also be investing in its information technology capabilities to ensure that it can respond to nearly any customer query within 24 hours, he adds.  “We will be using technology to deliver the best possible customer experience, giving customers consistent great service however they can choose which channel to interact with us; from walk-in retail or the call centre, through to the Website or smartphone apps,” Taylor says. He adds, “We believe the future is in digital platforms”.

“IT investments are central to our drive towards being responsive to and available for our customers when they need us. We will offer the convenience to our customers, giving them the ability to interact with us how and when they choose to,” says Taylor.

Taylor says that he is delighted to be returning to Nashua Mobile as its CEO. “I know and love this business, and see a great deal of potential just waiting to be tapped. I am looking forward to working with a strong team to take the business to new heights over the years to come,” concludes Taylor.



Share the News

Get Daily Newsletter

Search News

comments powered by Disqus

MORE TELECOMS NEWS

IHS Towers wins Africa Telecom Infrastructure Company of the Year award

IHS Towers has won the 2016 Africa Telecom Infrastructure Company of the Year Award at Africa’s Information Technology & Telecom Awards (AITTA).  Read More

MTN Ghana triumphs with six GITTA awards

MTN Ghana overwhelmed competitors at this year’s Ghana Information Technology and Telecom Awards (GITTA) night when it swept six prestigious awards. Read More

Airtel Ghana CEO named Telecom CEO of the Year

Lucy Quist, the multiple award winning Managing Director of Airtel Ghana, has been crowned the Telecom CEO of the year at the Ghana ICT and Telecom Awards (GITTA).  Read More

CTO chief seeks judicious spectrum valuation by African regulators

Engr. Shola Taylor (left) and Acting DG, NBC, Alheri Saidu The Secretary-General of the CTO has advised African telecoms regulators to apportion appropriate value to spectrum. Read More

NCA to review the impact of OTT services on Ghana’s Telecom Industry

The National Communication Authority (NCA) has said in a statement that it will review the OTT services situation and will in due course take decisions for an enabling regulatory environment that will benefit all stakeholders.  Read More

Bharti Airtel announces new MD for Uganda

Bharti Airtel has announced the appointment of Anwar Soussa as the Managing Director of Airtel Uganda, with effect from 1 June 2016.    Read More

Airtel opens new service outlet in Lagos

Airtel Nigeria, has opened a new service outlet, 'Expo Centre' at 47 Adeola Odeku Street, Victoria Island, Lagos. Read More

Mayor opens new ICT shop

Her Worship the Mayor of Francistown has opened the doors of a new ICT initiative in Francistown, in the form of a shop from the country’s leading mobile communications provider, Mascom.   Read More

Africell, Airtel on collision course over cable

Uganda’s Africell is set for a legal battle with Airtel as the two trade accusations over the theft of fibre optic cables. Read More

Vodacom coasts home with two industry awards

Solomon Ogufere, Dr Ernest Ndukwe and Lanre Kolade Vodacom Business Nigeria has won two prestigious awards at the Beacon of ICT (BoICT) Awards ceremony. Read More

PRESS OFFICES

Sage EnterpriseSAP AfricaTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4AfrikaNetworks UnlimitedArbor Networks

FEATURED STORY

Government should encourage youths in ICT earlyGovernment should encourage youths in ICT early

Youths should be given more encouragement to develop their ICT skills, an 11-year-old app developer told Kokumo Goodie.

IN DEPTH

IBM Opens First Cloud Data Centre in South AfricaIBM Opens First Cloud Data Centre in South Africa

IBM is opening a new IBM Cloud Data Centre in Johannesburg, South Africa. The new cloud center is the result of a close collaboration with Gijima and Vodacom and is designed to support cloud adoption and customer demand across the continent.  

COMPANY NEWS

Networks Unlimited officially launches Mellanox Technologies Open Ethernet Solutions

Networks Unlimited, a value-adding distributor of converged technology, data centre, networking, and security technology throughout Africa, has hosted the official Johannesburg launch of Mellanox Technologies,