Bob Collymore, Safaricom CEO

Safaricom has apologised to its M-PESA customers following a system outage that has affected services.

The outage started on 2 December and has affected all M-PESA handset transactions, meaning that money transfers and other M-PESA services are not going through.

Safaricom CEO Bob Collymore said the company’s engineers are working hard to ensure the system is up and services get back to normal.

“We wish to apologise to our M-PESA customers due to a system outage that has affected all handset transactions. Our engineers are working hard to ensure that the hitch is fixed and services brought back to normal,” said Collymore.

He nevertheless assured M-PESA customers that their money is safe and that services will resume as soon as possible.

“We regret the inconvenience this outage has caused and wish to reassure our beloved customers that their money is safe and M-PESA remains a reliable, fast and affordable means of cash transfer," he said.

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