Safaricom suffers M-PESA outage
VALUE ADDED SERVICES| Dec. 3, 2011, 1:44 p.m.
Safaricom has apologised to its M-PESA customers following a system outage that has affected services.
The outage started on 2 December and has affected all M-PESA handset transactions, meaning that money transfers and other M-PESA services are not going through.
Safaricom CEO Bob Collymore said the company’s engineers are working hard to ensure the system is up and services get back to normal.
“We wish to apologise to our M-PESA customers due to a system outage that has affected all handset transactions. Our engineers are working hard to ensure that the hitch is fixed and services brought back to normal,” said Collymore.
He nevertheless assured M-PESA customers that their money is safe and that services will resume as soon as possible.
“We regret the inconvenience this outage has caused and wish to reassure our beloved customers that their money is safe and M-PESA remains a reliable, fast and affordable means of cash transfer," he said.
MORE VALUE ADDED SERVICES NEWS
MTN Swaziland offers mobile financial services with EricssonMTN has deployed Ericsson Converged Wallet to provide a premium mobile money experience for more than 275,000 mobile wallet users and 3,000 agents in Swaziland. Read More
Airtel, Kenya Red Cross launch public emergency information serviceBharti Airtel has teamed up with Kenya Red Cross Society to launch the first of its kind public emergency information service in Kenya. Read More
EcoCash gets SA approvalEcoCash and its South African partners have secured approval from the South Africa Reserve Bank to start a cross border remittance service from South Africa. Read More
KTDA, Safaricom partner on cashless paymentLeading tea management agency, Kenya Tea Development Agency (KTDA), has partnered with Safaricom to roll out a cashless payment solution at all its 66 factories across the country. Read More
Airtel launches first mobile tap and pay system in GhanaAirtel Ghana has added another first to its credits as it has rolled out an innovative service through their Airtel Money that allows a tap and pay, contactless payment based on the Near Field Communications (NFC) technology. Read More
Vodafone gives hope to Ghanaian Farmers with Vodafone Farmers ClubGhanaian farmers can now receive relevant crop and location specific information in their own language through a bespoke SIM card. Read More
Standard Bank introduces a first in SA: smart watch bankingStandard Bank today announced plans to embrace wearable technology, with the forthcoming release of its Apple Watch banking app in SA. Read More
Prepay Nation, Airtel Kenya to offer international mobile top-upPrepay Nation, a leading provider of cross-border prepaid mobile airtime transfers, has announced its partnership in Kenya with Bharti Airtel. Read More
SimbaPay launches international access to M-Pesa PayBillSimbaPay has launched the first product to allow Kenyans living abroad to make M-Pesa PayBill payments. Read More
FEATURED STORYIHS plans to inject fresh $500m to grow capacity
Mohammed Darwish, managing director of IHS Towers, says the firm will soon inject another $500million into the business after raising some $2.5billion to finance expansion drives. Darwish spoke with biztecafrica.com in Lagos.
BEST READ NEWS
IN DEPTHAs curtain falls on MDGs, what next?
Dr. Bjorn Lomborg, president of the Copenhagen Consensus Centre, speaks to Biztechafrica about setting smart targets.