Safaricom cuts call rate to doctor service

VALUE ADDED SERVICES

|
Image: By Safaricom
Safaricom cuts call rate to doctor service

Safaricom has slashed in half the cost of using its Daktari medical advice line.

The cost of calling the Daktari 1525 line is now to Kshs.10 per minute. Daktari 1525 is a teletriage service which allows customers to get medical help from qualified doctors through the phone by dialing 1525.

Safaricom CEO Bob Collymore noted that by reducing the call rates, more subscribers would now be able to access the Daktari 1525 service which was launched in November last year.

“The Daktari 1525 service was introduced so as to widen the bracket of Kenyans with access to quality healthcare. By reducing the call rates, our intention is to ensure that this vision is not inhibited by costs given that majority of Daktari 1525 users are in the Kshs. 0-500 range,”  Collymore said. 

Presently, Daktari 1525 service receives up to 2,000 callers per day. Since its launch last year; over 200,000 calls have been received for issues ranging from medical emergencies, suicide, reproductive health advice and information on small children who fall sick at night.

According to Dr Polly Okello, a Director at Call-a-Doc, majority of the callers come from Nairobi, Rift Valley and Central regions. He added that the Daktari 1525 service has set aside Wednesdays and Fridays as “specialist days” where Pediatricians and Gynaecologists are available to respond to calls.

“This follows the realization that many of the callers need specialist advice especially on matter to do with children and reproductive health,” Dr Okello said.

Kenya's doctor-patient ratio is one doctor for every 17,000 patients, which is far below the WHO recommended one doctor for every 1,000 patients. Safaricom says the Daktari 1525 service will help address this challenge and see people who would otherwise never get medical help from a doctor access it.

The Daktari 1525 service is co-owned by Safaricom and Call-a-Doc limited, an establishment that deals with the dissemination of medical information using modern communication tools. Safaricom offers the platform and connectivity while Call-a-Doc limited offers the expertise in medical services and hires doctors. 



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE VALUE ADDED SERVICES NEWS

Rewards for Lipa Na M-Pesa fuel payments

Safaricom has announced an instant rewards system to incentivise customers who pay for fuel using Lipa Na M-PESA.   Read More

Ivory Coast launches m-tourism app

SODERTOUR has launched an app to give people important, real time tourism information on their cellphones. Read More

Dubai Bank launches M-SASA banking platform in Kenya

Kenya’s Dubai Bank and Rapid Communications, a telecommunications solution provider, have partnered to launch mobile banking system M-SASA.  Read More

Angola creates awareness about E-Kwanza BAI

A major marketing campaign is currently underway in Angola to create awareness about a mobile money service called E-Kwanza BAI, which was launched this month by the Banco Angolano de Investimentos (BAI, Angolan Bank of Investments).   Read More

Orange, USAID join forces to boost mHealth innovations across Africa

The U.S. Agency for International Development (USAID) and global telecommunications operator Orange have announced a new alliance to develop innovations in mobile health (mHealth) at the Global mHealth Forum in Washington, DC.  Read More

WFP, World Vision look to digital to assist DRC refugees

More than 1 100 households whose members fled the war in the east of the DRC have received financial assistance via mobile money from World Food Programme and its partner World Vision. Read More

Tanzania’s Safe Motherhood Text Messaging Service enters third year

Since its launch two years ago, 500,000 men and women accumulatively received 40 million informative safe motherhood messages and reminders through the Wazazi Nipendeni SMS service. Read More

2go racks up 2m monthly users on Android app

Mobile social network 2go has announced it has achieved over two million monthly users on its Android app just over a year after its launch. Read More

Airtel Money now largest financial service provider in DRC

Airtel Money has hit the 1 million revenue-earning customers landmark in the Democratic Republic of Congo (DRC). Read More

MTN partners Tastee Fried Chicken to launch meal vouchers

MTN Nigeria has extended partnership with a leader in the outdoor and quick service restaurant sector, Tastee Fried Chicken (TFC) with the launch of meal vouchers to increase its retail footprints and provide its products and services at all TFC outlets nationwide. Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoice

FEATURED STORY

PWC: Optimism abounds but a bumpy journey ahead for somePWC: Optimism abounds but a bumpy journey ahead for some

PwC’s ‘Capital Projects & infrastructure in East Africa, Southern Africa and West Africa,’ report says infrastructure spend in the region is projected to reach $180bn per annum by 2025.

IN DEPTH

Africa lags on digital migration Africa lags on digital migration

Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.