Safaricom cuts call rate to doctor service

VALUE ADDED SERVICES

|
Image: By Safaricom
Safaricom cuts call rate to doctor service

Safaricom has slashed in half the cost of using its Daktari medical advice line.

The cost of calling the Daktari 1525 line is now to Kshs.10 per minute. Daktari 1525 is a teletriage service which allows customers to get medical help from qualified doctors through the phone by dialing 1525.

Safaricom CEO Bob Collymore noted that by reducing the call rates, more subscribers would now be able to access the Daktari 1525 service which was launched in November last year.

“The Daktari 1525 service was introduced so as to widen the bracket of Kenyans with access to quality healthcare. By reducing the call rates, our intention is to ensure that this vision is not inhibited by costs given that majority of Daktari 1525 users are in the Kshs. 0-500 range,”  Collymore said. 

Presently, Daktari 1525 service receives up to 2,000 callers per day. Since its launch last year; over 200,000 calls have been received for issues ranging from medical emergencies, suicide, reproductive health advice and information on small children who fall sick at night.

According to Dr Polly Okello, a Director at Call-a-Doc, majority of the callers come from Nairobi, Rift Valley and Central regions. He added that the Daktari 1525 service has set aside Wednesdays and Fridays as “specialist days” where Pediatricians and Gynaecologists are available to respond to calls.

“This follows the realization that many of the callers need specialist advice especially on matter to do with children and reproductive health,” Dr Okello said.

Kenya's doctor-patient ratio is one doctor for every 17,000 patients, which is far below the WHO recommended one doctor for every 1,000 patients. Safaricom says the Daktari 1525 service will help address this challenge and see people who would otherwise never get medical help from a doctor access it.

The Daktari 1525 service is co-owned by Safaricom and Call-a-Doc limited, an establishment that deals with the dissemination of medical information using modern communication tools. Safaricom offers the platform and connectivity while Call-a-Doc limited offers the expertise in medical services and hires doctors. 



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE VALUE ADDED SERVICES NEWS

Tigo Pesa returns TZS 3bn to customers

Tigo Tanzania has announced the first of its regular quarterly payments worth 3bn/- (US $ 1.8 million) to Tigo Pesa users.  Read More

Safaricom launches M-PESA mobile financial journal

Safaricom has announced the launch of M-Ledger, an Android based application that provides subscribers on the company’s network with a simple and easy to use financial journal to track and monitor their M-PESA transactions.  Read More

Airtel, Access Bank strike Access Money deal

Access Bank Plc has collaborated one of Nigeria’s leading telcos, Airtel to develop and launch a new mobile money service. Read More

Microsoft, Opera Software to extend Opera Mobile Store to more Nokia phones

Opera Mobile Store will replace Nokia Store as the default app store for Nokia feature phones, Symbian and Nokia X smartphones, following an agreement between Opera Software and Microsoft. Read More

Mobile transaction users to hit 2bn by 2017

A new report from Juniper Research has found that just over 2 billion mobile phone or tablet users will make some form of mobile commerce transaction by the end of 2017, up from 1.6 billion this year. Read More

Zero-rating key to customer acquisition - Airtel Africa

Making OTT services such as Facebook and WhatsApp available for free on mobile networks - or so-called “zero-rating” - is a key part of customer acquisition, according to Willie Ellis, head of products and innovation at Airtel Africa. Read More

Airtel to offer insurance cover for iPhone 6 and iPhone 6 Plus

Airtel has announced that it will offer a 2-year insurance cover to its customers who purchase iPhone 6 and iPhone 6 Plus in any of its designated outlets in Kenya.   Read More

EcoCash-Western Union link up

The Western Union Company, a leader in global payment services, and Zimbabwe’s leading mobile money service provider, Econet Wireless, have teamed up to offer consumers fast and reliable international money transfers. Read More

Mobile money services must innovate to be sustainable - Tigo

Mobile money services must continually be innovating if they are to make their business sustainable in the long-run, according to Diego Gutierrez, general manager of Tigo Tanzania. Read More

Mobile money operators must take holistic approach – panel

Companies launching mobile money services were urged by panelists at AfricaCom in Cape Town to approach the market strategically and holistically if they are to be sustainable.   Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionSage HR AfricaMTN BusinessSchneider ElectricMultichoice

FEATURED STORY

GSMA: half a billion mobile subscribers in SSA by 2020GSMA: half a billion mobile subscribers in SSA by 2020

The number of unique mobile subscribers in Sub-Saharan Africa will pass the half billion mark in 2020, says a new GSMA report.

IN DEPTH

Africa lags on digital migration Africa lags on digital migration

Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.  

COMPANY NEWS

Leading through volatility in Africa

For the businesses that are prepared to face the storm and manage the volatility afflicting the continent, there are still huge rewards to be had from doing business ...