Safaricom cuts call rate to doctor service

VALUE ADDED SERVICES

|
Image: By Safaricom
Safaricom cuts call rate to doctor service

Safaricom has slashed in half the cost of using its Daktari medical advice line.

The cost of calling the Daktari 1525 line is now to Kshs.10 per minute. Daktari 1525 is a teletriage service which allows customers to get medical help from qualified doctors through the phone by dialing 1525.

Safaricom CEO Bob Collymore noted that by reducing the call rates, more subscribers would now be able to access the Daktari 1525 service which was launched in November last year.

“The Daktari 1525 service was introduced so as to widen the bracket of Kenyans with access to quality healthcare. By reducing the call rates, our intention is to ensure that this vision is not inhibited by costs given that majority of Daktari 1525 users are in the Kshs. 0-500 range,”  Collymore said. 

Presently, Daktari 1525 service receives up to 2,000 callers per day. Since its launch last year; over 200,000 calls have been received for issues ranging from medical emergencies, suicide, reproductive health advice and information on small children who fall sick at night.

According to Dr Polly Okello, a Director at Call-a-Doc, majority of the callers come from Nairobi, Rift Valley and Central regions. He added that the Daktari 1525 service has set aside Wednesdays and Fridays as “specialist days” where Pediatricians and Gynaecologists are available to respond to calls.

“This follows the realization that many of the callers need specialist advice especially on matter to do with children and reproductive health,” Dr Okello said.

Kenya's doctor-patient ratio is one doctor for every 17,000 patients, which is far below the WHO recommended one doctor for every 1,000 patients. Safaricom says the Daktari 1525 service will help address this challenge and see people who would otherwise never get medical help from a doctor access it.

The Daktari 1525 service is co-owned by Safaricom and Call-a-Doc limited, an establishment that deals with the dissemination of medical information using modern communication tools. Safaricom offers the platform and connectivity while Call-a-Doc limited offers the expertise in medical services and hires doctors. 



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE VALUE ADDED SERVICES NEWS

Tigo, Western Union enable mobile remittances in Rwanda

Tigo Rwanda and Western Union have announced the launch of a new service that allows reception of international remittances directly into mobile through Tigo Cash accounts.  Read More

Airtel debuts direct purchasing on facebook

Airtel Ghana has launched the first direct data bundle purchasing on Facebook.  Read More

Effortel helps deliver Africa’s first mobile banking MVNO

Mobile virtual network operator (MVNO) and enabler, Effortel, announced today that it is working with fellow MVNO, Equitel to provide Kenyan mobile subscribers with Africa’s first fully integrated banking approach via a mobile network.   Read More

Standard Bank Expands InstantMoney service to Botswana and Uganda: Namibia to follow

Standard Bank, Africa’s biggest lender by assets, has expanded its InstantMoney payment solution to Botswana and Uganda as part of broader plans to roll out the service across the continent. Read More

Transfast expands proprietary bank network into 23 African nations

Transfast, a leading provider of online, cross-border p2p payments solutions, has announced the expansion of its proprietary bank network into 23 African nations. Read More

BotswanaPost introduces PosoOnline

BotswanaPost continues to explore the technology space, this time with a new product called Electronic Bill Presentment and Payment (EBPP) or PosoOnline.   Read More

Telecom Chamber welcomes new guidelines on E-money issuers in Ghana

The Ghana Chamber of Telecommunication has welcomed the newly proposed guidelines for e-money issuers in Ghana and Agent Guidelines by the Bank of Ghana.  Read More

Why mobile money uptake is sluggish: Airtel CEO

Chief Executive Officer Airtel Nigeria, Segun Ogunsanya, has called for a review of the current mobile money model, saying a telco-led model will help expand retail banking, thereby driving financial inclusion in the unbanked segment. Read More

SA travel company launches app simplifying new child visa laws

Cape Town-based travel company Drive South Africa has developed a web app simplifying the new visa regulations for parents travelling to and from South Africa with their children. Read More

MTN Swaziland offers mobile financial services with Ericsson

MTN has deployed Ericsson Converged Wallet to provide a premium mobile money experience for more than 275,000 mobile wallet users and 3,000 agents in Swaziland. Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4Afrika

FEATURED STORY

Kenyan SACCOS riding on innovation to attract customersKenyan SACCOS riding on innovation to attract customers

As confidence in mainstream banks remains low due to prohibitive interest rates, customers are embracing Savings and Credit Cooperatives (SACCO) as an alternative.

IN DEPTH

As curtain falls on MDGs, what next?As curtain falls on MDGs, what next?

Dr. Bjorn Lomborg, president of the Copenhagen Consensus Centre, speaks to Biztechafrica about setting smart targets.