Safaricom cuts call rate to doctor service
VALUE ADDED SERVICES| Oct. 12, 2012, 8:03 a.m.
Safaricom has slashed in half the cost of using its Daktari medical advice line.
The cost of calling the Daktari 1525 line is now to Kshs.10 per minute. Daktari 1525 is a teletriage service which allows customers to get medical help from qualified doctors through the phone by dialing 1525.
Safaricom CEO Bob Collymore noted that by reducing the call rates, more subscribers would now be able to access the Daktari 1525 service which was launched in November last year.
“The Daktari 1525 service was introduced so as to widen the bracket of Kenyans with access to quality healthcare. By reducing the call rates, our intention is to ensure that this vision is not inhibited by costs given that majority of Daktari 1525 users are in the Kshs. 0-500 range,” Collymore said.
Presently, Daktari 1525 service receives up to 2,000 callers per day. Since its launch last year; over 200,000 calls have been received for issues ranging from medical emergencies, suicide, reproductive health advice and information on small children who fall sick at night.
According to Dr Polly Okello, a Director at Call-a-Doc, majority of the callers come from Nairobi, Rift Valley and Central regions. He added that the Daktari 1525 service has set aside Wednesdays and Fridays as “specialist days” where Pediatricians and Gynaecologists are available to respond to calls.
“This follows the realization that many of the callers need specialist advice especially on matter to do with children and reproductive health,” Dr Okello said.
Kenya's doctor-patient ratio is one doctor for every 17,000 patients, which is far below the WHO recommended one doctor for every 1,000 patients. Safaricom says the Daktari 1525 service will help address this challenge and see people who would otherwise never get medical help from a doctor access it.
The Daktari 1525 service is co-owned by Safaricom and Call-a-Doc limited, an establishment that deals with the dissemination of medical information using modern communication tools. Safaricom offers the platform and connectivity while Call-a-Doc limited offers the expertise in medical services and hires doctors.
MORE VALUE ADDED SERVICES NEWS
Uber offers cashless payments in Accra through SMSGHUber, the innovative app that connects riders with drivers, has revealed to Biztechafrica that it has partnered with SMSGH to provide mobile payments to the Greater Accra Metropolitan Area (GAMA). Read More
MTN drives insurance with IASMTN Business is set to empower insurance companies across Nigeria with an Insurance Automation Service (IAS). Read More
Integrated payment markets to fuel future growthCongo registers strong demand momentum for international and cross-border money transfers, says TerraPay. Read More
Kirusa launches myGenie app, ad platformKirusa, a global telecom and social media solutions provider, has launched myGenie app, a revolutionary free airtime App for prepaid Android users in Nigeria. Read More
Sterling Bank, AppZone’s CreditClub partner on unbanked customersSterling Bank Plc has signed up to AppZone’s CreditClub to leverage its agent network and banking technology platform to serve customers outside traditional branches. Read More
Africa offers potential for cashless paymentAfrican countries share some of the world’s highest speeds of digital growth with people now constantly in pursuit of faster and more convenient ways of paying for goods and services. With the advances in technology, it is now possible to satisfy this demand at reasonable costs, delegates heard at ... Read More
Safaricom launches M-PESA bill manager serviceSafaricom has launched a new service known as ‘Bill Manager’ that will enable customers to manage and pay bills via M-PESA all in a single transaction. Read More
BankOne empowers 250 Microfinance BanksOne of Africa’s leading Information Technology platforms for micro finance banks, BankOne, has announced the signing up of its 250th client. Read More
Orange Money in France to allow money transfers to three African countriesOrange Money is available in Metropolitan France to enable Orange mobile subscribers in France to transfer money via their mobile to other Orange Money customers in Côte d'Ivoire, Mali and Senegal. Read More
FEATURED STORYFirst-ever Africa Barclays Accelerator programme concludes
Ten fintech companies have concluded the first-ever Barclays Accelerator, powered by Techstars in Africa.
BEST READ NEWS
IN DEPTHEthical Hacking students can’t get a heck of a job
Botswana ethical hacking students report that they are failing to break into the local job market.
COMPANY NEWSThe Tech Revolution: Sage Sets out the Vision for African Businesses
Sage, a market leader in cloud accounting software used its global Sage Summit 2016, held this week in Chicago, to outline its strong commitment to future technologies, ...