Safaricom 2.0 coming soon


Image: Bob Collymore, Safaricom CEO. By Safaricom
Bob Collymore, Safaricom CEO

Kenya’ s Safaricom has reshuffled its executives and announced a new organisational structure.

CEO Bob Collymore has presented a new organisational structure which created the customer focused Strategic Business Units (SBUs) and streamlined the supporting Corporate Centre.

The leaner structure presents 3 Revenue Centres: Financial Services, Enterprise and Consumer business and 6 Function positions.

After a week of talent assessments of the leaders and in consultation with the Board, Collymore has today announced his new leadership team:
Peter Arina - General Manager, Consumer Business
Betty Mwangi - Thuo - General Manager, Financial Services
Chris Tiffin - CFO
Joe Ogutu - Director, Resources
Ivor Wekesa - Director, Risk Management
Nzioka Waita - Director, Legal, Regulatory and External Affairs

In addition to the above appointments, Pauline Warui will continue to Head Customer Service, Clare Ruto will head the Legal and Regulatory Affairs and Wangari Murugu will continue to Head Marketing. Francis Murabula will also continue with the company as Head of Procurement and Logistics, while Les Baillie will continue managing Investor Relations reporting to the CFO.

Collymore said:  “ I am excited about these appointments. We have the right people with the right experiences, in the right roles who will do the right work as they champion the agenda.”

He added that he had accepted the decisions of John Barorot and Robert Mugo to transition out of Safaricom Ltd as they seek new opportunities.

Collymore is wasting no time as he seeks to complete his organizational change process. He said: “ The process upon which we have embarked is absolutely necessary for our journey towards a Safaricom 2.0. We have to be obsessed about understanding and meeting the needs of our customers and delivering exceptional network quality. I firmly believe that we will exceed our promises to customers and motivate our employees through a reinvigorated organisation.”

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