SA Zimbabweans welcome mobile transfers

VALUE ADDED SERVICES

|
Image: By BiztechAfrica
SA Zimbabweans welcome mobile transfers

Zimbabweans based in South Africa are fast adopting a service that allows them to transfer money home with their mobile phones.

Mukuru.com, a service launched from the UK by former Zimbabweans, allows registered users to send money across the border by going online or using their cellphones. The service is now expanding across Southern Africa.

For people who are used to queuing at a bank to transfer cash to Zimbabwe, or paying a hefty fee for a bus driver to safeguard it on a bus home, the service is proving welcome.

One such user, identified as Tsitsi, enthuses: “I have used this four times now, and it is so easy! It is cheaper than the money transfer and the bus. And they even send me an SMS when my family gets the money!” She says her compatriots were cautious at first, but now they are all adopting the service.

The service was first approved in South Africa in 2010 and expanded its footprint in South Africa through a partnership with a nationwide retailer, PEP Stores, several months ago.Rob Burrell

Rob Burrell, Managing Director at Mukuru.com, says Mukuru.com is in a partnership with South African bureau de change InterAfrica. “Together, we designed a service that suited the Zimbabwean abroad in SA. Any Zimbabwean can register for the service and remit funds instantly back to their loved ones, to be collected at 100 points across Zim.”

The company is showing steady growth, he says. “Because we're Zimbabwean, and we know and love it - we feel we have a really close relationship with our customers.”

The company is rolling out services across Southern Africa to bring hassle-free remittance to other diaspora groups across the region, says Burrell. “We launched services with Nedbank in Malawi recently and are seeing steady growth there. Botswana and Zambia will follow shortly.”

This philosophy shows in the company’s efforts to serve its customers in Shona, and to give discounts on transfer fees the more the service is used.

Burrell says: “We want to build as much benefit to our customer as possible - there are a range of additional benefits coming this year too." 

He points out that sending money is a personal thing. Some of the big brands specializing in money transfer can be seen as “faceless behemoths that cannot afford to cater for the individual at a colloquial level,” he says.

Burrell feels these big brands are restricted by a 'one-size-fits-all' template - which needs to work globally.

“With Mukuru (a Shona word for old and respected) we are able to work at a personal level with our customers. The call-centre (which recruits agents who speak the languages of Zimbabwe and now also Malawi) is part of that philosophy, we also hire people who are passionate about how we are helping Zimbabweans abroad.”

Would-be users in South Africa can contact InterAfrica's call centre in Cape Town at 0860MUKURU (0860685878) or visit one of its 20 branches across South Africa, where they can register and complete FICA.  InterAfrica's physical branches are located in all major SA cities. Visit http://www.mukuru.com/ia for the branch list.



Share the News

Get Daily Newsletter

Search News

comments powered by Disqus

MORE VALUE ADDED SERVICES NEWS

Uber Kenya, Sidian Bank launch Vehicle Solutions Programme

Uber and Sidian Bank are partnering to give driver-partners and investors access to vehicle financing for their own Uber-based businesses. Read More

Ericsson announces Emergency Wallet to support humanitarian response

Ericsson has committed to developing Ericsson Emergency Wallet, a mobile financial services solution, for deployment in the immediate aftermath of disaster or crises to support humanitarian organizations and affected populations. Read More

Hello Paisa clinches top African Fintech spot at Innotribe Start-up challenge

Low cost international money transfer company Hello Paisa was named the number one Fintech Company in Africa during the SWIFT African Regional Conference in Mauritius this week. Read More

Ghanaian diaspora embrace MTN Mobile Money when sending home with WorldRemit

MTN Mobile Money has become the fastest growing method of receiving WorldRemit international money transfers in Ghana. Read More

Ghana’s first mobile-based nano lending scheme launched

Dr. William Derban and Rosy Fynn Airtel is partnering with Fidelity Bank and Tiaxa will provide instant access to Nano loans up to GHC 200 to Airtel customers who qualify for the service through the Airtel Money platform. Read More

Airtel, Flickswitch launches first business SIM management service in Kenya

Airtel has partnered with Flickswitch International, a leading provider of self-service solutions for enterprises to launch an enterprise SIM management service in Kenya.  Read More

Airtel, Facebook to launch Free Basic Services in Nigeria

Airtel’s Segun Ogunsanya, with Ime Archibong and Markku Makelainen of Facebook Bharti Airtel Africa has announced that it has launched Free Basics in Nigeria in partnership with Facebook. Read More

Safaricom pays out Kshs.152m in Skiza Tunes royalties

Safaricom Limited has released Kshs.152 million to Collective Management Organisations (CMOs) and Premium Rate Service Providers (PRSPs), for payment to artistes whose music is sold through the company’s music platform – Skiza Tunes. Read More

Opera Mini introduces native ad blocker for Android users

Opera Mini has announced the launch of its built-in ad blocking system operating on its browser for Android.  Read More

SimbaPay announces single money transfer of up to $45,000 to Africa

SimbaPay says it is revolutionizing the remittance space through its official announcement of raising the single transaction limit to a whopping $45,000. This is substantially higher than the previous transaction limit of $3,000.   Read More

PRESS OFFICES

Sage EnterpriseSAP AfricaTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4AfrikaNetworks UnlimitedArbor Networks

FEATURED STORY

Government should encourage youths in ICT earlyGovernment should encourage youths in ICT early

Youths should be given more encouragement to develop their ICT skills, an 11-year-old app developer told Kokumo Goodie.

IN DEPTH

IBM Opens First Cloud Data Centre in South AfricaIBM Opens First Cloud Data Centre in South Africa

IBM is opening a new IBM Cloud Data Centre in Johannesburg, South Africa. The new cloud center is the result of a close collaboration with Gijima and Vodacom and is designed to support cloud adoption and customer demand across the continent.  

COMPANY NEWS

Enhancing your security posture to fight new ransomware threats

Petya ransomware is proving to be one of the top cybersecurity stories of 2016. 

Arbor stops malware in its tracks

There is always a substantial amount of banking trojan activity taking place, however, recent developments have intensified the threat landscape.