The rise and fall of Ghana’s biggest Internet Café
INTERNET| Feb. 14, 2013, 7:18 p.m.
By Nana Appiah Acquaye, Accra, Ghana
It was the toast of every Ghanaian, the pride of Ghana. It brought the internet closer to the ordinary people and offered new opportunities and hope to countless of young and vibrant youths whose dreams were to be ICT gurus.
Busy Internet as a whole, since its inception in Ghana during the early days of the internet, has served the city with its unmatched internet and secretarial services. It was the first Internet Service Provider (ISP) in Ghana to have an opened an internet café that served customers both local and foreign, and also provided business incubators for up coming business ventures with entrepreneurial ideas and visions.
A former staff member of Busy Internet, who spoke to BiztechAfrica in Accra, noted that the current Country Director of Google Ghana, Estelle Sowah Akrofi, who was then General Manager of Busy Internet, encouraged innovative ideas and creative thinking among her staff. Among other initiatives, she organised a series of orientation workshops for entire management team, which tended to create a positive outlook on the operations of the then young company, says the former employee.
Due to its novelty factor and ingenuity, Busy Internet grew from strength to strength, becoming the talk of the town and a household name. It was a judged the Best Internet Service Provider for three conservative in Ghana. Its internet cafe in Accra was the place to be seen.
Sadly, after a decade of excellence, customers at the internet cafe say Busy Internet is losing its grip on its excellent customer care.
The once-preferred internet café now suffers intermittent cuts in its internet connectivity. Malfunctioning desk top computers with Arabic keyboards , poorly maintained USB connections and head piece cables are some of the challenges one is likely to witness when you visit once Ghana’s most celebrated internet café. Many customers, especially foreign nationals, express frustration that they are not getting that quality service and best of treatment or customer care from attendants at the café.
Although the growth of the mobile internet has brought the internet closer to many, and fewer people need now go to any café to surf the net, the slowdown of internet cafe business brings a change for the youths who once met there to 'hang out' with friends, or for the businessman who saw them as the perfect meeting place, where business transactions and online conferencing took place.
MORE INTERNET NEWS
Schoolboy named SA’s Social Media Star of 2014.Schoolboy Nadav Ossendryver, who founded the Kruger Sightings website when he was just 15, has been awarded for building his wildlife sightings service into the most viewed YouTube channel based in South Africa. Read More
Pamoja, Symantec unite on African cloud ecosystemPamoja, a leading cloud services company and aggregator for Symantec’s cloud range of security services, will, together with Symantec, host a partner information session in Nairobi, Kenya to launch their cloud services. Read More
1bn minutes through Nigerian interconnect exchange carriersWorld Telecom Labs (WTL) today announced that more than 1 billion minutes have passed through its specialist 2nd generation VoIP switches deployed by five of Nigeria’s interconnect exchange carriers. Read More
SEACOM introduces NAPAfrica Remote Peering serviceSEACOM has launched a NAPAfrica Remote Peering service that enables NAPAfrica members connected to at least one NAPAfrica exchange point to easily peer with all NAPAfrica exchange point members, across SEACOM’s South African IP/MPLS backbone. Read More
Scribes seek freedom in cyberspaceJournalists from the Southern African bloc were in Botswana for deliberations on the findings of an earlier survey on “Freedom of Expression in Cyberspace.” Read More
Demystifying LTEWhat is LTE really, how does it benefit the consumer and is there a downside to this technology? DCC explains. Read More
AccessKenya bullish on regional cloud marketAccessKenya Group has announced a new market push for Cloud Services in East Africa. Read More
Botswana wholesale internet pricing reducedBotswana Fiber Networks (BoFiNet) and Botswana Telecommunications Corporations Limited (BTCL) have reduced the wholesale internet pricing by up to 70% so far. Read More
Facebook hits 100m user milestone in AfricaFacebook has announced that as of June 2014, there are 100 million people coming to Facebook every month across the African continent, with over 80% on mobile. Read More
FEATURED STORYMFarmer SMS redefines market access for Ugandan farmers
Ugandan smallholder farmers are benefitting from an ambitious innovative ICT mobile phone initiative that offers weather reports and up-to-date market information about changes in prices for agricultural commodities, thus granting them lucrative returns from their farming ventures.
BEST READ NEWS
IN DEPTHNIG President speaks his mind
Bayo Banjo, CEO, Disc Communications and President, Nigeria Internet Group (NIG) says the proposed licensing of infrastructure companies by the Nigeria Communications Commission (NCC) will breed corruption and entrench monopolistic practices. Kokumo Goodie reports.
COMPANY NEWSVMware announces general availability of new solutions for building, managing and protecting softwar
VMware has announced the general availability of VMware NSX 6.1, VMware vCenter Site Recovery Manager 5.8, VMware vCloud Suite 5.8, VMware vRealize Operations Insight, VMware vRealize Suite ...