The rise and fall of Ghana’s biggest Internet Café

INTERNET

|
Image: By Nana Appiah Acquaye
The rise and fall of Ghana’s biggest Internet Café

By Nana Appiah Acquaye, Accra, Ghana

It was the toast of every Ghanaian, the pride of Ghana. It brought the internet closer to the ordinary people and offered new opportunities and hope to countless of young and vibrant youths whose dreams were to be ICT gurus. 

Busy Internet as a whole, since its inception in Ghana during the early days of the internet, has served the city with its unmatched internet and secretarial services. It was the first Internet Service Provider (ISP) in Ghana to have an opened an internet café that served customers both local and foreign, and also provided business incubators for up coming business ventures with entrepreneurial ideas and visions.

A former staff member of Busy Internet, who spoke to BiztechAfrica in Accra, noted that the current Country Director of Google Ghana, Estelle Sowah Akrofi, who was then General Manager of Busy Internet, encouraged innovative ideas and creative thinking among her staff. Among other initiatives, she organised a series of orientation workshops for entire management team, which tended to create a positive outlook on the operations of the then young company, says the former employee.

Due to its novelty factor and ingenuity, Busy Internet grew from strength to strength, becoming the talk of the town and a household name. It was a judged the Best Internet Service Provider for three conservative in Ghana. Its internet cafe in Accra was the place to be seen.

Sadly, after a decade of excellence, customers at the internet cafe say Busy Internet is losing its grip on its excellent customer care. 

The once-preferred internet café now suffers intermittent cuts in its internet connectivity. Malfunctioning desk top computers with Arabic keyboards , poorly maintained USB connections and head piece cables are some of the challenges one is likely to witness when you visit once Ghana’s most celebrated internet café.  Many customers, especially foreign nationals, express frustration that they are not getting that quality service and best of treatment or customer care from attendants at the café.

Although the growth of the mobile internet has brought the internet closer to many, and fewer people need now go to any café to surf the net, the slowdown of internet cafe business brings a change for the youths who once met there to 'hang out' with friends, or for the businessman who saw them as the perfect meeting place, where business transactions and online conferencing took place. 



Share the News

Get Daily Newsletter

Search News

comments powered by Disqus

MORE INTERNET NEWS

Jumia unveils online payment platform, Jumia Pay

Leading pan African e-commerce firm Jumia has announced the launch of Jumia Pay, a third-party online payment solution aimed at providing a safer, faster and more convenient online payment experience. Read More

Saicom Voice Services clinches VoIP, Cloud PBX partnership with SEACOM

Saicom Voice Services has entered into a strategic partnership with SEACOM to allow SEACOM to provide Voice over Internet Protocol (VoIP) and Cloud PBX services over a white-label platform to corporate and SME customers. Read More

BoFiNet expects annual global IP traffic to surge

The Botswana Fibre Networks Limited (BoFiNet), which a Government owned wholesale internet provider, says annual global IP traffic will pass the zettabyte (ZB) in the next four years. Read More

Protect local e-Sports before it’s game over

The growing popularity and resulting profitability of e-Sports has made it a prime target for volumetric Distributed Denial of Service (DDoS) attacks  Read More

Afriwave goes live on monitoring

Afriwave Telecom, Ghana’s licensed interconnect clearing house (ICH) service provider, has begun monitoring the volume of international incoming telecommunications traffic, local interconnect traffic and NCA revenue verification. Read More

What are the “things” in the Internet of Things?

User-based devices that communicate, consume content, and create and publish content for other people to utilise have dominated our current version of the Internet. The developing Internet of Things (IoT) is about to change that.  Read More

Carrier-neutral data centres – the key to unlocking Southern Africa’s connectivity potential

The carrier neutral data centre business model ensures network and carrier choice, increased interconnection and flexibility of service offerings between our continent and the rest of the world. Read More

Our focus is customer satisfaction, says Jumia CEO

L-R: Thomas Simonet, Juliet Anammah, Simone Bartlett and Chidinma Ifepe  Jumia has said its core focus is to ensure that shoppers get the best in terms of quality of goods and services. Read More

SEACOM partners with Microsoft on connectivity to Azure data centres

SEACOM, is now a Microsoft ExpressRoute partner, meaning that it can offer its business customers affordable, dedicated Ethernet links between their own IT infrastructures and Microsoft’s Azure and Office365 data centres around the world. Read More

U.S. senator: Internet connectivity vital to drive modern economy

Senator Edward J. Markey, a ranking U.S. Democratic Party member on Africa and Global Health Policy Subcommittee of the Senate Foreign Relations Committee, has told prominent technology leaders in Lagos that internet connectivity and successful economic development are inextricably linked. Read More

PRESS OFFICES

Sage EnterpriseSAP AfricaTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4AfrikaNetworks UnlimitedArbor NetworksEricssonTigo Ghana

FEATURED STORY

Financial services sees AI as both opportunity and threatFinancial services sees AI as both opportunity and threat

Banking is already a key area where technology is having an impact throughout Africa, and a new survey assesses the impact artificial intelligence will have on this sector.

IN DEPTH

Access and Use of ICT stats releasedAccess and Use of ICT stats released

Statistics Botswana has released the first results of the 2014 Information and Communication Technology Household Survey.

COMPANY NEWS

Tigo explores options to give customers a greater choice for 4G services in Ghana

Following her recent visit to Ghana, Cynthia Gordon, the CEO of Millicom Africa, has emphasized the remarkable growth opportunities in data and Tigo’s commitment to giving customers ...