The rise and fall of Ghana’s biggest Internet Café
INTERNET| Feb. 14, 2013, 7:18 p.m.
By Nana Appiah Acquaye, Accra, Ghana
It was the toast of every Ghanaian, the pride of Ghana. It brought the internet closer to the ordinary people and offered new opportunities and hope to countless of young and vibrant youths whose dreams were to be ICT gurus.
Busy Internet as a whole, since its inception in Ghana during the early days of the internet, has served the city with its unmatched internet and secretarial services. It was the first Internet Service Provider (ISP) in Ghana to have an opened an internet café that served customers both local and foreign, and also provided business incubators for up coming business ventures with entrepreneurial ideas and visions.
A former staff member of Busy Internet, who spoke to BiztechAfrica in Accra, noted that the current Country Director of Google Ghana, Estelle Sowah Akrofi, who was then General Manager of Busy Internet, encouraged innovative ideas and creative thinking among her staff. Among other initiatives, she organised a series of orientation workshops for entire management team, which tended to create a positive outlook on the operations of the then young company, says the former employee.
Due to its novelty factor and ingenuity, Busy Internet grew from strength to strength, becoming the talk of the town and a household name. It was a judged the Best Internet Service Provider for three conservative in Ghana. Its internet cafe in Accra was the place to be seen.
Sadly, after a decade of excellence, customers at the internet cafe say Busy Internet is losing its grip on its excellent customer care.
The once-preferred internet café now suffers intermittent cuts in its internet connectivity. Malfunctioning desk top computers with Arabic keyboards , poorly maintained USB connections and head piece cables are some of the challenges one is likely to witness when you visit once Ghana’s most celebrated internet café. Many customers, especially foreign nationals, express frustration that they are not getting that quality service and best of treatment or customer care from attendants at the café.
Although the growth of the mobile internet has brought the internet closer to many, and fewer people need now go to any café to surf the net, the slowdown of internet cafe business brings a change for the youths who once met there to 'hang out' with friends, or for the businessman who saw them as the perfect meeting place, where business transactions and online conferencing took place.
MORE INTERNET NEWS
SEACOM fibre services ‘turning tide for African business’SEACOM aims to shake up the enterprise connectivity space by offering businesses high-speed connectivity and quality bandwidth at an affordable cost. Read More
Connectivity critical for Nigeria's ICT sector, says SES chiefConnectivity is vital for any country to fully optimise the huge potential of cyberspace, SES Sales Manager for West Africa Joy Nma Emenike tells Kokumo Goodie. Read More
Eutelsat, Facebook to partner on satellite initiative to get more Africans onlineEutelsat Communications and Facebook have announced a new initiative that will leverage satellite technologies to get more Africans online. Read More
Alcatel-Lucent to deliver submarine broadband connectivity to oil and gas facilities off AngolaAlcatel-Lucent Submarine Networks, the undersea cables subsidiary of Alcatel-Lucent, has been awarded the development of the Sonangol Offshore Optical Cable (SOOC). Read More
MTN excels in NCA data quality testsMTN has distinguished itself as the most reliable data service provider in Ghana, according to the results of Quality of Service data monitoring tests released by the National Communications Authority. Read More
More institutions benefit from Airtel’s free internet connectivityAirtel connected a further five learning institutions and one Police Station to the internet for free this week, bringing the number of institutions Airtel has connected for free to over 150. Read More
Empresa Nacional de Telecomunicações Moçambique selects Intelsat to extend broadband servicesEmpresa Nacional de Telecomunicações de Moçambique has renewed its relationship with Intelsat S.A. for satellite solutions that will help the company deliver broadband connectivity to corporate networks and provide cellular backhaul services to support remote areas of Mozambique. Read More
MTN invests R1.2 billion to fund network upgrades in Kwa-Zulu NatalMTN South Africa is investing about R1.2 billion to upgrade its network in Kwa-Zulu Natal, which includes the deployment of fibre-to-the-home (FTTH) in the scenic suburb La Lucia. Read More
Teraco interconnects Africa to the world’s financial marketsTeraco has announced a new fibre link that provides capital market participants with the reliable, high-bandwidth and high-speed connectivity required to transport critical financial data. Read More
Facebook’s mobile momentum grows in AfricaFacebook has shared new statistics revealing that 2.2 million Kenyans use Facebook every day and 4.5 million each month, while 7.1 million Nigerians use Facebook daily and 15 million are active every month. Almost all these people are coming to Facebook on a mobile device. Read More
FEATURED STORYConnectivity critical for Nigeria's ICT sector, says SES chief
Connectivity is vital for any country to fully optimise the huge potential of cyberspace, SES Sales Manager for West Africa Joy Nma Emenike tells Kokumo Goodie.
BEST READ NEWS
IN DEPTHHigh tech homes: Just press play
High tech, digital homes where everything is automated and connected aren’t the stuff of science fiction any longer, says BNC Technology.