The rise and fall of Ghana’s biggest Internet Café

INTERNET

|
Image: By Nana Appiah Acquaye
The rise and fall of Ghana’s biggest Internet Café

By Nana Appiah Acquaye, Accra, Ghana

It was the toast of every Ghanaian, the pride of Ghana. It brought the internet closer to the ordinary people and offered new opportunities and hope to countless of young and vibrant youths whose dreams were to be ICT gurus. 

Busy Internet as a whole, since its inception in Ghana during the early days of the internet, has served the city with its unmatched internet and secretarial services. It was the first Internet Service Provider (ISP) in Ghana to have an opened an internet café that served customers both local and foreign, and also provided business incubators for up coming business ventures with entrepreneurial ideas and visions.

A former staff member of Busy Internet, who spoke to BiztechAfrica in Accra, noted that the current Country Director of Google Ghana, Estelle Sowah Akrofi, who was then General Manager of Busy Internet, encouraged innovative ideas and creative thinking among her staff. Among other initiatives, she organised a series of orientation workshops for entire management team, which tended to create a positive outlook on the operations of the then young company, says the former employee.

Due to its novelty factor and ingenuity, Busy Internet grew from strength to strength, becoming the talk of the town and a household name. It was a judged the Best Internet Service Provider for three conservative in Ghana. Its internet cafe in Accra was the place to be seen.

Sadly, after a decade of excellence, customers at the internet cafe say Busy Internet is losing its grip on its excellent customer care. 

The once-preferred internet café now suffers intermittent cuts in its internet connectivity. Malfunctioning desk top computers with Arabic keyboards , poorly maintained USB connections and head piece cables are some of the challenges one is likely to witness when you visit once Ghana’s most celebrated internet café.  Many customers, especially foreign nationals, express frustration that they are not getting that quality service and best of treatment or customer care from attendants at the café.

Although the growth of the mobile internet has brought the internet closer to many, and fewer people need now go to any café to surf the net, the slowdown of internet cafe business brings a change for the youths who once met there to 'hang out' with friends, or for the businessman who saw them as the perfect meeting place, where business transactions and online conferencing took place. 



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE INTERNET NEWS

Fibre rollout seeks stakeholder participation

Implementers of new BoFINET projects dubbed Wholesale Wi-Fi and Fibre-to-the-X are calling on all relevant stakeholders to team up with them to help the projects take shape. Read More

Africa Online to launch new services in Tanzania

Pan-African service provider, Gondwana International Networks (GIN), parent company to Africa Online, has announced that it will be expanding its VSAT services in Tanzania as well as launching a managed infrastructure and services solution called iManage.  Read More

Orange rolls out 3G in Mandera County

Orange has rolled out its GSM network in Mandera County as part of the company’s ongoing plan to connect all counties across the country to Orange’s high-speed network. Read More

Free Wifi at Dakar’s Independence Square

Internet users visiting the city centre of the Senegalese capital city will now be able to browse the internet for free at the Independence Square (Place de l’Indépendance), as part of the Dakar Digital City project. Read More

Local content will drive Nigeria’s internet penetration, says ComTech minister

Contrary to the belief that social network platforms such as YouTube, Facebook WhatsApp and others will drive internet penetration, Nigeria’s Communication Technology Minister, Mrs Omobola Johnson, says local content will drive internet penetration in the country. Read More

Telecom Namibia hosts first WACS upgrade meeting

The West Africa Cable System (WACS) Consortium is meeting in Windhoek to discuss the upgrade of the system’s capacity in view of the enormous bandwidth update since commissioning in May 2013. Read More

TV White Spaces to improve broadband access in the health sector

Botswana Innovation Hub, in collaboration with Microsoft Corporation, University of Pennsylvania, BoFiNet, USAID - NetHope and other private sector partners, will launch a TV White Spaces project to connect clinics this week. Read More

YahClick, Vox Telecom to provide internet to SKA community in SA

YahClick has announced that, in conjunction with Vox Telecom, it has won an SKA project tender in South Africa.  Read More

Rwanda: most affordable internet on the continent

The Alliance for Affordable Internet (A4AI) has ranked Rwanda as the African country with the most affordable internet. The Alliance announced the rankings at the Mobile World Congress in Barcelona, Spain.  Read More

BoFiNet hosts seminar on ICT projects and Wi-Fi services

Botswana Fibre Networks (BoFiNet) is set to bring together stakeholders to share information on current projects status for the Fibre-to-the-X and Wholesale Wi-Fi.  Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4Afrika

FEATURED STORY

2bn priced out of internet access2bn priced out of internet access

A new report from the Alliance for Affordable Internet shows that the price of broadband remains prohibitive for billions in developing and emerging countries, with women and rural dwellers hardest hit.

IN DEPTH

Villagers get solar training at Barefoot College Villagers get solar training at Barefoot College

The Botswana Human Resource Development Council (HRDC) has seconded seven semi-illiterate mostly Ngwatle villagers for a six month solar electrification training course at the famed Barefoot College in India. 

COMPANY NEWS

MTN Group Sustainability Report released

MTN Group’s efforts to advance social development in its markets through the integration of sustainable business practices into day-to-day activities, is yielding positive outcomes, the company’s Sustainability ...