RIM, operators, offer make-good

BUSINESS

|
Image: By BiztechAfrica
RIM, operators, offer make-good

BlackBerry maker RIM and several operators are offering users free apps and refunds to make up for the three days of BlackBerry service interruptions last week.

Research In Motion (RIM) announced today that a selection of premium apps worth a total value of more than USD100 would be offered free of charge to subscribers as an expression of appreciation for their patience during the recent service disruptions.

The apps will be made available to customers on BlackBerry App World from Wednesday and will continue to be available until December 31, 2011.

“Our global network supports the communications needs of more than 70 million customers,” said RIM Co-CEO Mike Lazaridis. “We truly appreciate and value our relationship with our customers.  We’ve worked hard to earn their trust over the past 12 years, and we’re committed to providing the high standard of reliability they expect, today and in the future.”

RIM’s enterprise customers will also be offered one month of free technical support. 

Airtel Nigeria announced that it would offer its BlackBerry customers a three-day service waiver.

Rajan Swaroop, the Chief Executive Officer and Managing Director of Airtel Nigeria said: “We remain concerned about the inconvenience this has caused to all our BlackBerry users earlier this week and we would like to compensate both our pre paid and post paid customers for the inconvenience as best we can.

Operators in South Africa said they would reimburse customers for the downtime, while in other countries, such as Ghana, customers are still calling for a refund on their BlackBerry services fees.



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE BUSINESS NEWS

Alcatel-Lucent’s rapid growth in Africa

Alcatel-Lucent is growing faster in Africa than on a global level, says VP for Africa Daniel Jaeger. Read More

SAP accelerates shift to the Cloud with 41% revenue growth in third quarter

SAP has once again raised its revenue outlook, reporting broad market adoption of SAP HANA and its ‘Run Simple’ strategy validated. Read More

BSE mulls online trading

The Botswana Stock Exchange (BSE) has kept its innovation promise by experimenting with an internet based trading platform.  Read More

Philips launches “Buy Original” campaign

Philips has launched “Buy Original” campaign to highlight the existence of counterfeit products in Kenya and sub-Saharan Africa and empower consumers. Read More

UBA appoints local head for Kenyan operations

The UBA Kenya Bank Board has announced the appointment of Mr Isaac Mwige as the Bank’s new Chief Executive Officer.  Read More

VMware reports third quarter 2014 results

VMware, the global leader in virtualization and cloud infrastructure, today announced Year-over-Year Revenue Growth of 18% to $1.52 Billion in its financial results for the third quarter of 2014. Read More

CA Technologies study reveals application divide

A global study commissioned by CA Technologies reveals that that “Leaders” who are investing in new innovation and development capabilities are growing revenue at more than twice the rate of “Laggards,” creating an Application Divide in the marketplace. Read More

RubiBlu eyes African growth

SA-based software firm RubiBlu plans to expand in Africa on the back of significant growth. Read More

MTN Business partners Ghana SME 100 Ranking

MTN Business has been announced as the headline sponsor of the first annual Ghana SME 100 ranking, an initiative put in place to identify and honour the country's top 100 local Small Medium Enterprises.  Read More

Banks deny charging customers for BVN

Money deposit banks (MDBs) have denied allegation that they were milking their customers through ongoing Bank Verification Number (BVN) project of the Central Bank of Nigeria (CBN). Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionSage HR AfricaMTN BusinessSchneider ElectricMultichoice

FEATURED STORY

Growing African focus on data securityGrowing African focus on data security

Beachhead Solutions’ new SA and Mauritius country manager explains the challenges and solutions around securing customer data and compliance with new personal information legislation.

IN DEPTH

Africa lags on digital migration Africa lags on digital migration

Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.  

COMPANY NEWS

Schneider Electric off-grid, on-profit solutions to create social change in African rural communitie

Schneider Electric South Africa has set itself a target to create access to energy for 20,000 Africans by the end of this year. 

SAP accelerates shift to the Cloud with 41% revenue growth in third quarter

SAP has once again raised its revenue outlook, reporting broad market adoption of SAP HANA and its ‘Run Simple’ strategy validated.