RIM, operators, offer make-good
BUSINESSBy BiztechAfrica - Oct. 17, 2011, 12:45 p.m.
BlackBerry maker RIM and several operators are offering users free apps and refunds to make up for the three days of BlackBerry service interruptions last week.
Research In Motion (RIM) announced today that a selection of premium apps worth a total value of more than USD100 would be offered free of charge to subscribers as an expression of appreciation for their patience during the recent service disruptions.
The apps will be made available to customers on BlackBerry App World from Wednesday and will continue to be available until December 31, 2011.
“Our global network supports the communications needs of more than 70 million customers,” said RIM Co-CEO Mike Lazaridis. “We truly appreciate and value our relationship with our customers. We’ve worked hard to earn their trust over the past 12 years, and we’re committed to providing the high standard of reliability they expect, today and in the future.”
RIM’s enterprise customers will also be offered one month of free technical support.
Airtel Nigeria announced that it would offer its BlackBerry customers a three-day service waiver.
Rajan Swaroop, the Chief Executive Officer and Managing Director of Airtel Nigeria said: “We remain concerned about the inconvenience this has caused to all our BlackBerry users earlier this week and we would like to compensate both our pre paid and post paid customers for the inconvenience as best we can.
Operators in South Africa said they would reimburse customers for the downtime, while in other countries, such as Ghana, customers are still calling for a refund on their BlackBerry services fees.
MORE BUSINESS NEWS
Call for pan-African contact centre associationInteractive Intelligence has called for the creation of a call centre association for Nigeria and other African countries as a way of promoting a standard for call centres. Read More
AMI, Strathmore launch free online courses for managers and entrepreneurs in AfricaManagers and entrepreneurs in Africa can now gain advanced skills for free, with the launch of free online courses courtesy of the African Management Initiative (AMI). Read More
Bytes, NCR and Barclays in ATM dealBytes Managed Solutions, the exclusive distributor of NCR technology solutions in Southern Africa had signed a deal with Barclays Bank of Botswana (BBB) for the installation of intelligent cash deposit ATMs. Read More
Orange reports 8% revenue growthIntegrated telecommunications service provider Orange has announced an 8% revenue growth for the overall business for the first half of this year, compared to the same period last year. Read More
Business Connexion appoints CEOBusiness Connexion Group Limited has announced that Mr. Isaac Mophatlane has been appointed Chief Executive Officer of the company. Read More
Managed service support key to growth for iWayAfricaPan African telecoms operator, Gondwana International Networks (GIN) has announced that its iWayAfrica business will be partnering with managed services company, SevenC Computing to grow its foothold in key Africa territories. Read More
Dire need for top IT leadershipThere is a huge demand for top leaders with high-level information technology skills, but there are very few candidates who can fill these positions, one of SA’s leading executive search experts says. Read More
AccTech Systems moves strategically into AfricaAccTech Systems has signed an Independent Software Vendor (ISV) agreement with Microsoft to provide solutions to the Microsoft Dynamics NAV and GP Dynamics channel in Africa. Read More
Acer steps up MEA commercial focusAcer Middle East and Africa is renewing its focus on the region’s commercial market, with new products and services and an enhanced channel strategy. Read More
FEATURED STORYWidening ICT skills gap: Cause for concern
Nigeria's FDI gains could be eroded by the widening gap in indigenous skilled ICT manpower, writes Kokumo Goodie.
BEST READ NEWS
IN DEPTHKenya rolls out e-extension to improve agriculture
In a bid to curb the overwhelmed number of agricultural extension officers in Kenya, the ministry of agriculture is embracing technology with their introduction of E-Extension services, which are aimed at reaching out to over 7 million farmers annually.
COMPANY NEWSVMware reports second quarter 2014 results
VMware, the global leader in virtualization and cloud infrastructure, today announced financial results for the second quarter of 2014.New Sage ERP X3 version puts business information at your fingertips
Sage ERP Africa has announced the availability of Sage ERP X3 version 7, the latest version of its global business management solution for midsized companies.How the cloud can power entrepreneurship and urbanisation in Africa
Cloud computing is not only fundamentally changing the way business operates, it is also driving a new wave of job creation opportunities, says SAP Africa.