The real gold standard in Unified Communications
INDUSTRYBy BiztechAfrica - Aug. 21, 2012, 1:53 p.m.
By Karl Reed, Chief Marketing & Solutions Officer at Elingo
Beyond bells and whistles, low cost or ease of use, the gold standard for Unified Communications is to deliver performance that makes other solutions look like also-rans.
Interactive Intelligence’s solutions suite, delivered in SA by Elingo – the most experienced Interactive Intelligence partner in Africa – delivers Unified Communications that go far beyond ‘new generation’. It’s future-proof.
When your enterprise success depends heavily on your communications, you can’t afford to invest in hype. Your solution needs to be globally recognised, award-winning and designed for business.
You need solutions that can take you seamlessly into the cloud, allow you to maximise mobility, and deliver flawless integration with your existing systems. It needs to have a track record of excellence, based on the most intelligent architectures, yet be intuitive enough for non-IT users to master.
Interactive Intelligence has invested massively in perfecting solutions that deliver all of the above. In fact, its Unified Communications solutions will deliver unprecedented excellence in communications.
On top of the best solutions available today, enterprises need to partner with solution providers who can guide them in leveraging their communications for maximum benefit. Elingo’s team, with a combined total of over 180 years in the business, know what your enterprise communications needs are before you do.
In a market cluttered with solutions providers, enterprises need to select their partners carefully.
When choosing your solutions, remember:
No vanilla solutions
One size doesn’t fit all. Which is why Elingo goes to great lengths to understand each business’s specific model, priorities and future needs, before partnering with enterprise to configure solutions in line with a specific strategic roadmap? Can your solution be tailored to meet your exact needs?
Look for solid foundations
Market leadership doesn’t happen overnight. True excellence is based on a solid foundation of tried and tested technology and satisfied customers; supporting ongoing innovation and research.
Check for satisfied customers and industry accolades
Don’t put all your faith in marketing hype. Check if the solution has been recognised by industry and customers alike. Interactive Intelligence has a long list of awards. Among others, this month they won the Nemertes Research IP Contact Center PilotHouse Award, which put it ahead of finalists including Avaya, Cisco, Aspect, Genesys, NEC, ShoreTel and Siemens, based on end-user ratings in a survey of over 1,500 IT professionals. Interactive Intelligence received the highest overall scores for technology, customer service, and value, and was described as “the only Market Challenger to outscore all Market Leaders in overall score."
"Interactive Intelligence benefits from its tightly integrated Unified Communications offering, its flexible model for delivering integrated on-premises and cloud-based offerings, and its business process automation engine."
Get brilliant architecture with intuitive interfaces
Does your solution deliver simplicity and ease of use, answering all your Unified Communications needs? Breathtaking simplicity can only be delivered on the back of cutting edge architecting genius like you’ll find in all Interactive Intelligence solutions.
When communications is your company’s lifeline, the solutions and implementation partners you choose can mean the difference between make or break.
Elingo is the only accredited reseller of Interactive Intelligence contact centre, enterprise telephony and Unified Communications software solutions in South Africa.
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