The real gold standard in Unified Communications
INDUSTRY| Aug. 21, 2012, 1:53 p.m.
By Karl Reed, Chief Marketing & Solutions Officer at Elingo
Beyond bells and whistles, low cost or ease of use, the gold standard for Unified Communications is to deliver performance that makes other solutions look like also-rans.
Interactive Intelligence’s solutions suite, delivered in SA by Elingo – the most experienced Interactive Intelligence partner in Africa – delivers Unified Communications that go far beyond ‘new generation’. It’s future-proof.
When your enterprise success depends heavily on your communications, you can’t afford to invest in hype. Your solution needs to be globally recognised, award-winning and designed for business.
You need solutions that can take you seamlessly into the cloud, allow you to maximise mobility, and deliver flawless integration with your existing systems. It needs to have a track record of excellence, based on the most intelligent architectures, yet be intuitive enough for non-IT users to master.
Interactive Intelligence has invested massively in perfecting solutions that deliver all of the above. In fact, its Unified Communications solutions will deliver unprecedented excellence in communications.
On top of the best solutions available today, enterprises need to partner with solution providers who can guide them in leveraging their communications for maximum benefit. Elingo’s team, with a combined total of over 180 years in the business, know what your enterprise communications needs are before you do.
In a market cluttered with solutions providers, enterprises need to select their partners carefully.
When choosing your solutions, remember:
No vanilla solutions
One size doesn’t fit all. Which is why Elingo goes to great lengths to understand each business’s specific model, priorities and future needs, before partnering with enterprise to configure solutions in line with a specific strategic roadmap? Can your solution be tailored to meet your exact needs?
Look for solid foundations
Market leadership doesn’t happen overnight. True excellence is based on a solid foundation of tried and tested technology and satisfied customers; supporting ongoing innovation and research.
Check for satisfied customers and industry accolades
Don’t put all your faith in marketing hype. Check if the solution has been recognised by industry and customers alike. Interactive Intelligence has a long list of awards. Among others, this month they won the Nemertes Research IP Contact Center PilotHouse Award, which put it ahead of finalists including Avaya, Cisco, Aspect, Genesys, NEC, ShoreTel and Siemens, based on end-user ratings in a survey of over 1,500 IT professionals. Interactive Intelligence received the highest overall scores for technology, customer service, and value, and was described as “the only Market Challenger to outscore all Market Leaders in overall score."
"Interactive Intelligence benefits from its tightly integrated Unified Communications offering, its flexible model for delivering integrated on-premises and cloud-based offerings, and its business process automation engine."
Get brilliant architecture with intuitive interfaces
Does your solution deliver simplicity and ease of use, answering all your Unified Communications needs? Breathtaking simplicity can only be delivered on the back of cutting edge architecting genius like you’ll find in all Interactive Intelligence solutions.
When communications is your company’s lifeline, the solutions and implementation partners you choose can mean the difference between make or break.
Elingo is the only accredited reseller of Interactive Intelligence contact centre, enterprise telephony and Unified Communications software solutions in South Africa.
MORE INDUSTRY NEWS
Riverbed helps Engen centralize remote and branch office ITRiverbed Technology, the application performance company, has announced that global energy company Engen is using Riverbed solutions to centralize Remote and Branch Office (ROBO) IT, and improve productivity, back-up and data security across its multi-national organization. Read More
Carlson Wireless announces first chipset-based White Space RadioCarlson Wireless Technologies, Inc., a global leader in TV White Space (TVWS) technology, is introducing its third generation TVWS chip module, the Picasso Gen3, to the global market. Read More
Ingenico Group deploys cashless revenue collection solution in KenyaIngenico Group, the global leader in seamless payment, in partnership with Kenyan firm Tracom, has deployed a Revenue Collection solution in the County of Nyeri in Kenya. Read More
Eaton Launches Mobile Tech Day to Drive Growth in South AfricaPower Management Company Eaton today launched its first ever South Africa Mobile Tech Day, a month long exhibition to showcase the company’s solutions in commercial construction. Read More
T-Systems announces the HANA Migration Factory for AfricaT-Systems has released a set of SAP HANA migration services and tools, known as The Migration Factory, to give companies the ability to transform their landscape at a fixed cost and fixed duration on premise or in the cloud. Read More
Argility adds Open Virtual Desktop (OVD) capability to its range of expertiseDigital transformation specialist Argility has signed a strategic partnership with OpenSector (Pty) Ltd., Inuvika’s distribution partner for Africa. Read More
Ericsson chosen by Airtel Zambia for network transformationEricsson has extended its partnership with Airtel Zambia, headquartered in Lusaka, Zambia, with a new contract covering the transformation of Airtel’s radio access network (RAN) infrastructure in every major region of Zambia. Read More
Riverbed SteelFusion extends the power of the cloud to remote and branch officesRiverbed Technology, the leader in application performance infrastructure, has announced that Riverbed® SteelFusion, the industry-leading hyper-converged edge solution is extending its reach to cloud environments with support for Azure through Microsoft StorSimple and Amazon Web Services through AWS Storage Gateway. Read More
FBN Insurance Nigeria deploys 3i Infotech’s End to End Premia Insurance Suite3i Infotech, a global technology solutions and services enabler, has announced the successful implementation of their marquee product Premia™ Insurance Suite at FBN Insurance, Nigeria. Read More
Safaricom partners with Flytxt for data analytics to improve customer experienceFlytxt, a leading mobile consumer analytics solution provider for enterprises, today announced an agreement with Safaricom, the largest integrated telecommunication service provider in Kenya, to deploy its Customer Value Management (CVM) solutions. Read More
FEATURED STORYCriticism over Remita borne out of ignorance, says SystemSpecs
The CEO of SystemSpecs, the company behind the revenue-saving Nigerian Single Treasury Account (TSA) system, speaks to Biztechafrica.
BEST READ NEWS
IN DEPTHIBM Opens First Cloud Data Centre in South Africa
IBM is opening a new IBM Cloud Data Centre in Johannesburg, South Africa. The new cloud center is the result of a close collaboration with Gijima and Vodacom and is designed to support cloud adoption and customer demand across the continent.