The real gold standard in Unified Communications
INDUSTRY| Aug. 21, 2012, 1:53 p.m.
By Karl Reed, Chief Marketing & Solutions Officer at Elingo
Beyond bells and whistles, low cost or ease of use, the gold standard for Unified Communications is to deliver performance that makes other solutions look like also-rans.
Interactive Intelligence’s solutions suite, delivered in SA by Elingo – the most experienced Interactive Intelligence partner in Africa – delivers Unified Communications that go far beyond ‘new generation’. It’s future-proof.
When your enterprise success depends heavily on your communications, you can’t afford to invest in hype. Your solution needs to be globally recognised, award-winning and designed for business.
You need solutions that can take you seamlessly into the cloud, allow you to maximise mobility, and deliver flawless integration with your existing systems. It needs to have a track record of excellence, based on the most intelligent architectures, yet be intuitive enough for non-IT users to master.
Interactive Intelligence has invested massively in perfecting solutions that deliver all of the above. In fact, its Unified Communications solutions will deliver unprecedented excellence in communications.
On top of the best solutions available today, enterprises need to partner with solution providers who can guide them in leveraging their communications for maximum benefit. Elingo’s team, with a combined total of over 180 years in the business, know what your enterprise communications needs are before you do.
In a market cluttered with solutions providers, enterprises need to select their partners carefully.
When choosing your solutions, remember:
No vanilla solutions
One size doesn’t fit all. Which is why Elingo goes to great lengths to understand each business’s specific model, priorities and future needs, before partnering with enterprise to configure solutions in line with a specific strategic roadmap? Can your solution be tailored to meet your exact needs?
Look for solid foundations
Market leadership doesn’t happen overnight. True excellence is based on a solid foundation of tried and tested technology and satisfied customers; supporting ongoing innovation and research.
Check for satisfied customers and industry accolades
Don’t put all your faith in marketing hype. Check if the solution has been recognised by industry and customers alike. Interactive Intelligence has a long list of awards. Among others, this month they won the Nemertes Research IP Contact Center PilotHouse Award, which put it ahead of finalists including Avaya, Cisco, Aspect, Genesys, NEC, ShoreTel and Siemens, based on end-user ratings in a survey of over 1,500 IT professionals. Interactive Intelligence received the highest overall scores for technology, customer service, and value, and was described as “the only Market Challenger to outscore all Market Leaders in overall score."
"Interactive Intelligence benefits from its tightly integrated Unified Communications offering, its flexible model for delivering integrated on-premises and cloud-based offerings, and its business process automation engine."
Get brilliant architecture with intuitive interfaces
Does your solution deliver simplicity and ease of use, answering all your Unified Communications needs? Breathtaking simplicity can only be delivered on the back of cutting edge architecting genius like you’ll find in all Interactive Intelligence solutions.
When communications is your company’s lifeline, the solutions and implementation partners you choose can mean the difference between make or break.
Elingo is the only accredited reseller of Interactive Intelligence contact centre, enterprise telephony and Unified Communications software solutions in South Africa.
MORE INDUSTRY NEWS
Silvertree invests over R20m in first seven months of 2015Cape Town-based Silvertree Internet Holdings has invested over R20m in existing and new consumer-focused technology companies in the first seven months of 2015, and has enjoyed month-on-month revenue growth of over 10% across the portfolio in 2015, and as much as 40% monthly for some ventures. Read More
WestconGroup Southern Africa and Aruba Networks in distribution partnershipA new distribution agreement will bring Aruba Networks’ product line to the Southern African region. Read More
Access Bank chooses CA Technologies to help enhance customer experienceAccess Bank, one of Nigeria's premier financial institutions, has deployed a range of CA Technologies solutions, from CA Southern Africa, aimed at taking service management to even higher levels; boosting customer service and enriching clients’ experiences through better technology availability. Read More
Elitecore Wi-Fi SMP enables a leading NEP for multiple carrier Wi-Fi rollouts in AfricaElitecore Technologies, a global provider of Wi-Fi Service Management Platform (SMP) announces that a global Network Equipment Provider (NEP) has selected Elitecore Wi-Fi SMP for its SP Wi-Fi projects which are operational across 10 countries in Africa. Read More
StorIT appointed Unitrends Distributor for MENAStorIT has announced that it has signed a distribution agreement with Unitrends. Read More
Portable solar power to the peopleSchneider Electric, a global specialist in energy management, is commercialising its solar powered portable LED lamps with mobile phone charger, the Mobiya TS 120S, in order to offer innovative, reliable and affordable products to people living without access to electricity. Read More
ZipZap from Paycorp is Microsoft’s mPOS solution of choiceZipZap, the mobile POS (mPOS) solution from Paycorp, has partnered with Microsoft Mobile to offer businesses and retailers a mobile solution that enables them to accept payments from customers wherever they are, transacting anywhere, anytime. Read More
Frost & Sullivan applauds PCCW Global for addressing SSA connectivity demandsPCCW Global, the international operating division of HKT, Hong Kong’s premier telecommunications service provider, has been recognized by Frost & Sullivan with the 2015 Sub-Saharan African (SSA) Connectivity Solutions Customer Value Leadership Award. Read More
Airtel Money VISA card continues to drive financial inclusionOne year after Airtel Kenya launched the Airtel Money VISA card, the debit card continues to allow easy access funds 24 hours a day, bringing new point-of-sale and ATM transaction options to users. Read More
Ricoh’s improved A3 multifunction devices monitor, report and connect to the cloudRicoh has released its new 3054SP/3554SP series of A3 black-and-white multifunction devices, for medium to large offices, that support intelligent document functionality. Read More
FEATURED STORYYoung innovators shine during pitch sessions
Botswana saw an array of upcoming tech wizards selling their ideas during the Vendors’ Day pitch sessions this week.
BEST READ NEWS
IN DEPTHHigh tech homes: Just press play
High tech, digital homes where everything is automated and connected aren’t the stuff of science fiction any longer, says BNC Technology.