Charles Sibanda

The Zimbabwean telecoms regulator says it is taking steps to improve telecoms service.

The Postal and Telecommunications Regulatory Authority (Potraz), says it is dissatisfied with the quality of service currently being delivered. The authority says it had allowed operators some time to improve the situation, but is now looking at new measures – including closer monitoring –   to improve quality.

Potraz Director General Charles Sibanda told the Parliamentary Portfolio Committee on Media, Information and Communication Technology that the authority is not satisfied with the pricing and performance of the country’s existing operators.

He said Potraz had also cancelled the licenses of some internet providers and was considering naming and shaming those who delivered poor service.

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