Oracle, Ecobank partner on service

COMPUTING

|
Image: By BiztechAfrica
Oracle, Ecobank partner on service

Oracle – a global supplier of both software and hardware applications - has entered a deal with Ecobank – a leading pan-African bank - to provide newer technology services for its customers in Africa.

The deal aims to enhance Ecobank’s customer service experience in 30 Sub-Saharan countries.

The three solutions to be deployed - include Oracle FLEXCUBE Universal Banking and Oracle FLEXCUBE Direct Banking solutions, as well as Oracle Financial Services Risk Analytics which will standardize the bank’s processing platform for its customers – enabling Ecobank to service more than 7 million customers via more than 1,100 bank branches. It represents Oracle FLEXCUBE’s largest multi-country implementation in Africa to date.

Arnold Ekpe, CEO, Ecobank Transnational Incorporated said: “Ecobank is committed to service excellence and efficiency through the use of best-in-class technology. By deploying Oracle FLEXCUBE, we have aligned our network to provide superior service and a consistent experience for our customers across the African Continent."

Chet Kamat, CEO and Managing Director, Oracle Financial Services Software said: “It’s been a great journey with significant rewards for both Ecobank and Oracle. We pride ourselves on being able to support Ecobank’s vision to be the bank for Africa.”

Since 2006, as part of its business strategy, Ecobank has developed an extensive footprint across Africa. Due to several acquisitions, there was a clear business need to standardize operations across the region with a banking platform that was highly scalable, easy to configure and capable of multi-currency and multi-lingual banking applications.  

Oracle FLEXCUBE has a strong track record of successful multi-country standardization projects, including the ability to centralize operations, which made it a compelling choice for Ecobank.  

The first phase of the project involved the migration of Ecobank’s affiliates in Nigeria, Ghana, Benin and Togo to Oracle FLEXCUBE. Oracle worked with Ecobank to standardize the business and change management processes and the corresponding roll-out methodology. Oracle also created a central help desk function to facilitate a smooth migration.

The Oracle FLEXCUBE suite of analytical applications has allowed Ecobank to ensure multi-jurisdictional compliance with Central Bank requirements.

Ecobank says the suite has streamlined the customer experience across its network, improved customer service with new offerings, including self-service, and facilitated cross-border transactions for its retail and wholesale banking customers.

Oracle FLEXCUBE Direct Banking enables Ecobank’s customers to conduct transactions and access information online. Through the use of multiple channels, Ecobank is also gaining greater customer insights. 



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE COMPUTING NEWS

Benin collection drive nets over 20 tons of e-waste

An e-waste collection drive coordinated by MTN and Ericsson in Benin has collected over 20 tons of e-waste. Read More

ASUS steps up Southern African service

ASUS has appointed Ensure Services as its authorised service partner, building on the company’s strategy to enhance after-sales service levels in Southern Africa.  Read More

Huawei: data centre investment will boost Nigerian connectivity

An increase in data centre investment would enhance connectivity in Nigeria and other developing countries, Huawei Technologies Company Limited has said. Read More

Africa could lead in moves to hybrid enterprise

With less legacy infrastructure to hold it back and rapid moves to mobile and cloud, African enterprise could become a leader in moves to the hybrid enterprise, says Karl Campbell, Regional Vice President for the UK and South Africa at Riverbed Technology. Read More

How technology eased Buhari’s victory: Zinox chief

The Chairman of the, Zinox Group, Chief Leo Stan Ekeh, says the deployment of technology in Nigeria’s general elections assisted the winner of the presidential polls, Gen Muhammadu Buhari (retd) to emerge ahead of his closest opponent, President Goodluck Jonathan. Read More

Youth employability the focus for Microsoft’s new Country Manager in Ghana

The newly appointed Country Manager for Microsoft in Ghana, Derek Appiah, says he sees significant potential in Ghana’s young population and is excited that Microsoft has a presence in the country to help unlock this potential. Read More

Samsung opens Digital Village in Nigeria

Samsung Electronics West Africa has launched its first Digital Village in the Oban community located in the Akamkpa Local Government Area of Cross River State.  Read More

Phase 3 Telecom urges gender parity in ICT

Phase3 Telecom has called for gender parity in the ICT sector, arguing that it is only by doing so that development could come to the African continent. Read More

Samsung launches Digital Village in Ghana

Samsung has partnered with UNESCO and the Government of Ghana to ensure accessibility of solar-powered technologies to the people of the Volo community. Read More

Stanbic Botswana launches Instant Money cash transfer

Stanbic Bank Botswana has launched a new service offering in the form of cardless ‘Instant Money.’ Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4Afrika

FEATURED STORY

The transformative power of affordable smartphones and unlimited data in GhanaThe transformative power of affordable smartphones and unlimited data in Ghana

Smartphones are helping transform their lives of ordinary people in Ghana, Reports Nana Appiah Acquaye.

IN DEPTH

NIMC infrastructure must be managed by credible people: NIMC chiefNIMC infrastructure must be managed by credible people: NIMC chief

NIMC’s chief speaks to Kokumo Goodie about the role of the NIMC and his own legacy.