Oracle, Ecobank partner on service
COMPUTING| Feb. 8, 2012, 10:41 a.m.
Oracle – a global supplier of both software and hardware applications - has entered a deal with Ecobank – a leading pan-African bank - to provide newer technology services for its customers in Africa.
The deal aims to enhance Ecobank’s customer service experience in 30 Sub-Saharan countries.
The three solutions to be deployed - include Oracle FLEXCUBE Universal Banking and Oracle FLEXCUBE Direct Banking solutions, as well as Oracle Financial Services Risk Analytics which will standardize the bank’s processing platform for its customers – enabling Ecobank to service more than 7 million customers via more than 1,100 bank branches. It represents Oracle FLEXCUBE’s largest multi-country implementation in Africa to date.
Arnold Ekpe, CEO, Ecobank Transnational Incorporated said: “Ecobank is committed to service excellence and efficiency through the use of best-in-class technology. By deploying Oracle FLEXCUBE, we have aligned our network to provide superior service and a consistent experience for our customers across the African Continent."
Chet Kamat, CEO and Managing Director, Oracle Financial Services Software said: “It’s been a great journey with significant rewards for both Ecobank and Oracle. We pride ourselves on being able to support Ecobank’s vision to be the bank for Africa.”
Since 2006, as part of its business strategy, Ecobank has developed an extensive footprint across Africa. Due to several acquisitions, there was a clear business need to standardize operations across the region with a banking platform that was highly scalable, easy to configure and capable of multi-currency and multi-lingual banking applications.
Oracle FLEXCUBE has a strong track record of successful multi-country standardization projects, including the ability to centralize operations, which made it a compelling choice for Ecobank.
The first phase of the project involved the migration of Ecobank’s affiliates in Nigeria, Ghana, Benin and Togo to Oracle FLEXCUBE. Oracle worked with Ecobank to standardize the business and change management processes and the corresponding roll-out methodology. Oracle also created a central help desk function to facilitate a smooth migration.
The Oracle FLEXCUBE suite of analytical applications has allowed Ecobank to ensure multi-jurisdictional compliance with Central Bank requirements.
Ecobank says the suite has streamlined the customer experience across its network, improved customer service with new offerings, including self-service, and facilitated cross-border transactions for its retail and wholesale banking customers.
Oracle FLEXCUBE Direct Banking enables Ecobank’s customers to conduct transactions and access information online. Through the use of multiple channels, Ecobank is also gaining greater customer insights.
MORE COMPUTING NEWS
The blueprint for BYOD successJust like mobile analytics, big data, the internet, and social networks changed the way companies do business, so the adoption of mobile devices has become a catalyst for change in corporations and SMEs, says SAP Africa. Read More
Orange, GESCI to train teachers on ICTs in educationOrange has partnered with the Global E-Schools and Communities Initiative (GESCI) to support e-learning and integration of ICT in education. Read More
Cisco: the ICT behind the Commonwealth Games240km of fibre underpins the most connected Games ever to a wealth of bandwidth, says Cisco. Read More
Ghana to benefit from Solar Powered Internet School projectGhana is soon to benefit from Samsung's Solar Powered Internet School project, which is taking ICTs to schools across Africa. Read More
Schneider Electric introduces Smart-UPS fifth generation range to Southern AfricaSchneider Electric has announced that two next-generation models of its Smart-UPS uninterruptible power supply (UPS) units are now available locally. Read More
PC & console games revenues declineGlobal revenues from PC and console games will decline from $46.5bn this year to $41bn by 2019, but will continue to account for over 50% of industry revenues, says new research. Read More
First Pan-African Women in Tech virtual meetup in AugustThe first ever pan-African Women in Tech meet up will take place as a virtual event in August, supported by simultaneous live viewing events in Uganda, South Africa and Ghana. Read More
Schneider Electric announces winners of Go Green in the City 2014Schneider Electric, the global specialist in energy management, has announced the winner among the 24 finalists in its global business case challenge, Go Green in the City. Read More
VMware named a leader in 2014 Magic Quadrant for x86 server virtualization infrastructureVMware is positioned in the Leaders Quadrant of Gartner’s 2014 Magic Quadrant for x86 Server Virtualization Infrastructure for the fifth year in a row. Read More
FEATURED STORYNigeria’s VAS providers ‘on brink of extinction’
WASPAN chief Simon Aderinlola says unless the regulator intervenes, WASPAN may not have anything left to regulate. Kokumo Goodie reports.
BEST READ NEWS
IN DEPTHKenya rolls out e-extension to improve agriculture
In a bid to curb the overwhelmed number of agricultural extension officers in Kenya, the ministry of agriculture is embracing technology with their introduction of E-Extension services, which are aimed at reaching out to over 7 million farmers annually.