Oracle, Ecobank partner on service
COMPUTING| Feb. 8, 2012, 10:41 a.m.
Oracle – a global supplier of both software and hardware applications - has entered a deal with Ecobank – a leading pan-African bank - to provide newer technology services for its customers in Africa.
The deal aims to enhance Ecobank’s customer service experience in 30 Sub-Saharan countries.
The three solutions to be deployed - include Oracle FLEXCUBE Universal Banking and Oracle FLEXCUBE Direct Banking solutions, as well as Oracle Financial Services Risk Analytics which will standardize the bank’s processing platform for its customers – enabling Ecobank to service more than 7 million customers via more than 1,100 bank branches. It represents Oracle FLEXCUBE’s largest multi-country implementation in Africa to date.
Arnold Ekpe, CEO, Ecobank Transnational Incorporated said: “Ecobank is committed to service excellence and efficiency through the use of best-in-class technology. By deploying Oracle FLEXCUBE, we have aligned our network to provide superior service and a consistent experience for our customers across the African Continent."
Chet Kamat, CEO and Managing Director, Oracle Financial Services Software said: “It’s been a great journey with significant rewards for both Ecobank and Oracle. We pride ourselves on being able to support Ecobank’s vision to be the bank for Africa.”
Since 2006, as part of its business strategy, Ecobank has developed an extensive footprint across Africa. Due to several acquisitions, there was a clear business need to standardize operations across the region with a banking platform that was highly scalable, easy to configure and capable of multi-currency and multi-lingual banking applications.
Oracle FLEXCUBE has a strong track record of successful multi-country standardization projects, including the ability to centralize operations, which made it a compelling choice for Ecobank.
The first phase of the project involved the migration of Ecobank’s affiliates in Nigeria, Ghana, Benin and Togo to Oracle FLEXCUBE. Oracle worked with Ecobank to standardize the business and change management processes and the corresponding roll-out methodology. Oracle also created a central help desk function to facilitate a smooth migration.
The Oracle FLEXCUBE suite of analytical applications has allowed Ecobank to ensure multi-jurisdictional compliance with Central Bank requirements.
Ecobank says the suite has streamlined the customer experience across its network, improved customer service with new offerings, including self-service, and facilitated cross-border transactions for its retail and wholesale banking customers.
Oracle FLEXCUBE Direct Banking enables Ecobank’s customers to conduct transactions and access information online. Through the use of multiple channels, Ecobank is also gaining greater customer insights.
MORE COMPUTING NEWS
CWG, Vodacom canvass local content in ICTSmarting from the huge success the Local Content Act has recorded in Nigeria’s oil and gas industry, the Computer Warehouse Group and Vodacom Business Nigeria have canvassed its application to the ICT industry. Read More
Teachers recognised for best use of ICTsThe MTN Foundation and Cameroon’s Ministry of Secondary Education have recognised teachers who make the best use of ICTs in education. Read More
Use ICTs to boost entrepreneurship, DRC youth toldYoung people in the Democratic Republic of Congo (DRC) have been told to use the information and communication technologies (ICTs) in their quest to boost their entrepreneurship initiatives. Read More
LINKZ ICT challenge getting biggerThe fourth annual Botho University LINKZ ICT challenge this year attracted a sizeable number of students from both the tertiary and secondary school students. Read More
Closing the ‘mobile’ gap in your DR strategyAs technology has evolved, vulnerabilities have opened up in many organisations’ DR strategies and infrastructure, particularly with regard to mobility, says Drive Control Corporation. Read More
Congo’s financial sector ‘falling in love’ with ICTsThe financial sector in Congo-Brazzaville seems to be falling in love thick and fast with ICTs. Read More
Adapt to ICTs or die, DRC postal service toldOn Thursday 9 October 2014, while the world was celebrating World Postal Day, a top official of Société Congolaise de Postes et Télécommunications (SCPT) dropped a bombshell, saying that the country’s postal service needed to adapt to the information and communication technologies (ICTs) if it hoped ... Read More
Partnership enables immediate delivery of cloud servicesOn the back of its partnership with cloud distributor Cloud On Demand, local cloud service provider Alto Africa has dramatically increased the speed and delivery of its shrink-wrapped cloud solutions to customers. Read More
Oracle launches capacity-building programme to close IT skills gap in AfricaOracle Corporation has announced an initiative designed to enrich and increase the skills capacity of IT practitioners in Africa. Read More
SOFGEN activity monitor goes live at Standard Bank MozambiqueSOFGEN Holdings Limited has announced the successful installation of its flagship Temenos T24 system monitoring software, SOFGEN Activity Monitor (SAM) at Standard Bank in Mozambique. Read More
FEATURED STORYGrowing African focus on data security
Beachhead Solutions’ new SA and Mauritius country manager explains the challenges and solutions around securing customer data and compliance with new personal information legislation.
BEST READ NEWS
IN DEPTHAfrica lags on digital migration
Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.
COMPANY NEWSCNN, MultiChoice name top African Journalist 2014
Kenyan journalist Joseph Mathenge has been awarded the top prize at this year’s CNN MultiChoice African Journalist 2014 Awards Ceremony.