Oracle, Ecobank partner on service
COMPUTING| Feb. 8, 2012, 10:41 a.m.
Oracle – a global supplier of both software and hardware applications - has entered a deal with Ecobank – a leading pan-African bank - to provide newer technology services for its customers in Africa.
The deal aims to enhance Ecobank’s customer service experience in 30 Sub-Saharan countries.
The three solutions to be deployed - include Oracle FLEXCUBE Universal Banking and Oracle FLEXCUBE Direct Banking solutions, as well as Oracle Financial Services Risk Analytics which will standardize the bank’s processing platform for its customers – enabling Ecobank to service more than 7 million customers via more than 1,100 bank branches. It represents Oracle FLEXCUBE’s largest multi-country implementation in Africa to date.
Arnold Ekpe, CEO, Ecobank Transnational Incorporated said: “Ecobank is committed to service excellence and efficiency through the use of best-in-class technology. By deploying Oracle FLEXCUBE, we have aligned our network to provide superior service and a consistent experience for our customers across the African Continent."
Chet Kamat, CEO and Managing Director, Oracle Financial Services Software said: “It’s been a great journey with significant rewards for both Ecobank and Oracle. We pride ourselves on being able to support Ecobank’s vision to be the bank for Africa.”
Since 2006, as part of its business strategy, Ecobank has developed an extensive footprint across Africa. Due to several acquisitions, there was a clear business need to standardize operations across the region with a banking platform that was highly scalable, easy to configure and capable of multi-currency and multi-lingual banking applications.
Oracle FLEXCUBE has a strong track record of successful multi-country standardization projects, including the ability to centralize operations, which made it a compelling choice for Ecobank.
The first phase of the project involved the migration of Ecobank’s affiliates in Nigeria, Ghana, Benin and Togo to Oracle FLEXCUBE. Oracle worked with Ecobank to standardize the business and change management processes and the corresponding roll-out methodology. Oracle also created a central help desk function to facilitate a smooth migration.
The Oracle FLEXCUBE suite of analytical applications has allowed Ecobank to ensure multi-jurisdictional compliance with Central Bank requirements.
Ecobank says the suite has streamlined the customer experience across its network, improved customer service with new offerings, including self-service, and facilitated cross-border transactions for its retail and wholesale banking customers.
Oracle FLEXCUBE Direct Banking enables Ecobank’s customers to conduct transactions and access information online. Through the use of multiple channels, Ecobank is also gaining greater customer insights.
MORE COMPUTING NEWS
The importance of quality dataAfrica has the benefit of not having massive numbers of legacy systems to contend with when moving to extract value from data and ensure data quality, says KPMG. Read More
Time for CIOs to change strategy in the fight against consumer technologyShadow IT is simply not going away, says Sumash Singh, Country Manager at CommVault South Africa. Read More
Virtualisation in the age of smart dataActifio solution strategist Gareth Donald discusses virtualisation in the age of smart data: the next frontier on the march to the cloud. Read More
SATA confers on customer service and billingThe Southern African Telecommunications Association (SATA) held a Customer Service, Quality of Service (Qos) and Billing Conference. Read More
Study: Payments industry in fluxA new study indicates that cards will account for 273 billion transactions at a combined value of some US$30 trillion by 2018, but as mPOS grows, new forms of payment will flourish. Read More
Nissan parades ‘ICT built’ brand in MalawiNissan has paraded its brand new 2015 y62 Patrol Ti series in Malawi, which is said to have taken advantage of ongoing ICT innovations and features built-in navigation and digital entertainment. Read More
Digital fuels growth in Africa’s entertainment and media industry: PwC reportAfrican entertainment and media industry has entered a new landscape – one where the media is no longer divided into distinct traditional and digital spheres, according to a report from PwC. Read More
Deloitte unveils Tech Trends 2015The sixth annual Deloitte Tech Trends report examining disruptive technologies with the best potential to impact businesses within the next 18 to 24 months, will be released in Johannesburg today. Read More
Microsoft promotes Africa’s innovators through DEMO Africa 2015Using the Demo Africa platform as a veritable vehicle for the development of African innovators, Microsoft, under the 4Afrika Initiative, has confirmed its support for the upcoming DEMO Africa event in Lagos. Read More
FEATURED STORYConnectivity critical for Nigeria's ICT sector, says SES chief
Connectivity is vital for any country to fully optimise the huge potential of cyberspace, SES Sales Manager for West Africa Joy Nma Emenike tells Kokumo Goodie.
BEST READ NEWS
IN DEPTHHigh tech homes: Just press play
High tech, digital homes where everything is automated and connected aren’t the stuff of science fiction any longer, says BNC Technology.