Oracle, Ecobank partner on service
COMPUTINGBy BiztechAfrica - Feb. 8, 2012, 10:41 a.m.
Oracle – a global supplier of both software and hardware applications - has entered a deal with Ecobank – a leading pan-African bank - to provide newer technology services for its customers in Africa.
The deal aims to enhance Ecobank’s customer service experience in 30 Sub-Saharan countries.
The three solutions to be deployed - include Oracle FLEXCUBE Universal Banking and Oracle FLEXCUBE Direct Banking solutions, as well as Oracle Financial Services Risk Analytics which will standardize the bank’s processing platform for its customers – enabling Ecobank to service more than 7 million customers via more than 1,100 bank branches. It represents Oracle FLEXCUBE’s largest multi-country implementation in Africa to date.
Arnold Ekpe, CEO, Ecobank Transnational Incorporated said: “Ecobank is committed to service excellence and efficiency through the use of best-in-class technology. By deploying Oracle FLEXCUBE, we have aligned our network to provide superior service and a consistent experience for our customers across the African Continent."
Chet Kamat, CEO and Managing Director, Oracle Financial Services Software said: “It’s been a great journey with significant rewards for both Ecobank and Oracle. We pride ourselves on being able to support Ecobank’s vision to be the bank for Africa.”
Since 2006, as part of its business strategy, Ecobank has developed an extensive footprint across Africa. Due to several acquisitions, there was a clear business need to standardize operations across the region with a banking platform that was highly scalable, easy to configure and capable of multi-currency and multi-lingual banking applications.
Oracle FLEXCUBE has a strong track record of successful multi-country standardization projects, including the ability to centralize operations, which made it a compelling choice for Ecobank.
The first phase of the project involved the migration of Ecobank’s affiliates in Nigeria, Ghana, Benin and Togo to Oracle FLEXCUBE. Oracle worked with Ecobank to standardize the business and change management processes and the corresponding roll-out methodology. Oracle also created a central help desk function to facilitate a smooth migration.
The Oracle FLEXCUBE suite of analytical applications has allowed Ecobank to ensure multi-jurisdictional compliance with Central Bank requirements.
Ecobank says the suite has streamlined the customer experience across its network, improved customer service with new offerings, including self-service, and facilitated cross-border transactions for its retail and wholesale banking customers.
Oracle FLEXCUBE Direct Banking enables Ecobank’s customers to conduct transactions and access information online. Through the use of multiple channels, Ecobank is also gaining greater customer insights.
MORE COMPUTING NEWS
E-waste threatens Ghana’s beachesMany beaches in Ghana, already stressed by pollution and poor maintenance, are now facing a new threat: e-waste. Read More
African education successes in focus at eLearning Africa conferenceThe eLearning Africa International Conference on ICT for Development, Education and Training gets underway from 28 – 30 May at Speke Resort and Conference Centre, Munyonyo, Kampala, Uganda. Read More
Cloud gains traction in KenyaKenyan enterprises are increasingly seeing the implementation of cloud or expansion of existing cloud infrastructure as a key priority, says IDC. Read More
MultiChoice expands DTTV distribution in Sub-Saharan Africa on Intelsat 904Intelsat S.A. has announced that African direct-to-home operator, MultiChoice, is leveraging Intelsat capacity to expand the reach of its digital terrestrial television (DTT) offering in Sub-Saharan Africa. Read More
VMware Unleashes Horizon 6VMWare has released a comprehensive and cost effective solution to deliver and manage enterprise applications and desktops for physical, virtual and employee-owned devices. Read More
High calibre keynotes to take to the stage for Saphila 2014Saphila 2014, set for South Africa in June, will feature high caliber keynote speakers including highly sought-after international keynote speaker, Frans Johansson, CEO of The Medici Group. Read More
Huawei hosts Broader Way Forum 2014 in ZimbabweHuawei has hosted its inaugural ICT Forum in Zimbabwe, aiming to help revolutionise the way the country responds to technological advancements. Read More
SEACOM to enhance IP/MPLS networkSEACOM announced today that it has chosen Juniper and Cisco to provide their latest technology for a complete upgrade of the SEACOM global IP & MPLS network. Read More
Eurochannel launches in NigeriaEurochannel has launched in Nigeria on new paid TV provider Montage TV. Read More
Kaberuka: transparency needed on migrant remittancesThe President of the AfDB, Donald Kaberuka, has called for "greater transparency" in remittances and asked Africans to be "more competitive". Read More
FEATURED STORYKenyan bloggers get their act together
Bloggers seem to be gaining a formidable position in Kenya’s online media fraternity, reports Semaj Itosno.
BEST READ NEWS
IN DEPTHE-waste threatens Ghana’s beaches
Many beaches in Ghana, already stressed by pollution and poor maintenance, are now facing a new threat: e-waste.
COMPANY NEWSFurther African expansion for Phoenix
Phoenix Distribution, a leading broad-based distributor on the African continent, has expanded its office in Nairobi, Kenya, in a move to better serve its partners in East ...