Oracle, Ecobank partner on service
COMPUTING| Feb. 8, 2012, 10:41 a.m.
Oracle – a global supplier of both software and hardware applications - has entered a deal with Ecobank – a leading pan-African bank - to provide newer technology services for its customers in Africa.
The deal aims to enhance Ecobank’s customer service experience in 30 Sub-Saharan countries.
The three solutions to be deployed - include Oracle FLEXCUBE Universal Banking and Oracle FLEXCUBE Direct Banking solutions, as well as Oracle Financial Services Risk Analytics which will standardize the bank’s processing platform for its customers – enabling Ecobank to service more than 7 million customers via more than 1,100 bank branches. It represents Oracle FLEXCUBE’s largest multi-country implementation in Africa to date.
Arnold Ekpe, CEO, Ecobank Transnational Incorporated said: “Ecobank is committed to service excellence and efficiency through the use of best-in-class technology. By deploying Oracle FLEXCUBE, we have aligned our network to provide superior service and a consistent experience for our customers across the African Continent."
Chet Kamat, CEO and Managing Director, Oracle Financial Services Software said: “It’s been a great journey with significant rewards for both Ecobank and Oracle. We pride ourselves on being able to support Ecobank’s vision to be the bank for Africa.”
Since 2006, as part of its business strategy, Ecobank has developed an extensive footprint across Africa. Due to several acquisitions, there was a clear business need to standardize operations across the region with a banking platform that was highly scalable, easy to configure and capable of multi-currency and multi-lingual banking applications.
Oracle FLEXCUBE has a strong track record of successful multi-country standardization projects, including the ability to centralize operations, which made it a compelling choice for Ecobank.
The first phase of the project involved the migration of Ecobank’s affiliates in Nigeria, Ghana, Benin and Togo to Oracle FLEXCUBE. Oracle worked with Ecobank to standardize the business and change management processes and the corresponding roll-out methodology. Oracle also created a central help desk function to facilitate a smooth migration.
The Oracle FLEXCUBE suite of analytical applications has allowed Ecobank to ensure multi-jurisdictional compliance with Central Bank requirements.
Ecobank says the suite has streamlined the customer experience across its network, improved customer service with new offerings, including self-service, and facilitated cross-border transactions for its retail and wholesale banking customers.
Oracle FLEXCUBE Direct Banking enables Ecobank’s customers to conduct transactions and access information online. Through the use of multiple channels, Ecobank is also gaining greater customer insights.
MORE COMPUTING NEWS
Rack Centre appoints Udoaka Business Development DirectorRack Centre has announced the appointment of Mr Frederick Udoaka as its new Business Development Director. Read More
Mellanox introduces new BlueField family of system-on-chip programmable processorsMellanox Technologies, a leading supplier of high performance cloud and storage networking solutions, has announced the local availability of the BlueField family of programmable processors for networking and storage applications. Read More
Police MfB, Intel, Airtel partner on computers for SMEsThe Nigerian Police Force Microfinance Bank (NPF MfB) has entered into a strategic partnership with Airtel and Intel to provide affordable and accessible technological devices for the Nigerian police force and SMEs in Nigeria. Read More
Transceiver warrantees: ProLabs separates fact from fictionValue-added distributer, Networks Unlimited distributes ProLabs’ product line of high-quality, OEM-compatible optical transceivers and direct-attach cables offering at significant cost savings, often up to 70 percent less than OEM branded products, across the African continent. Read More
Resolving the data centre disconnectThe disconnect between virtualised applications and physical storage is costing businesses time and money. Read More
Huawei’s Botswana footprint ‘commendable’: MDGao Wenli, Managing Director of Huawei Botswana, is upbeat about the progress his company has made in the country so far. Read More
Huawei stages inaugural ICT conference in BotswanaHuawei Technologies Botswana held its inaugural ICT conference where a lot of its cutting edge technology was on display. Read More
Huawei initiates e-learning in Ugandan schoolsIn a bid to deepen ICT adoption among Ugandans, Huawei Uganda has provided internet connected computers to schools in western Uganda. Read More
F5’s latest plugins create compelling argument to move to OpenStackOpenStack has emerged as one of the most popular cloud computing platforms, allowing organisations to easily build and scale next-generation applications in an open source environment. Read More
Dealing with the dark side of rapid digitisation in financial servicesMobile payments and digital banking is evolving at breakneck speed across Africa, raising new digital security risks. Read More
FEATURED STORYGovernment should encourage youths in ICT early
Youths should be given more encouragement to develop their ICT skills, an 11-year-old app developer told Kokumo Goodie.
BEST READ NEWS
IN DEPTHIBM Opens First Cloud Data Centre in South Africa
IBM is opening a new IBM Cloud Data Centre in Johannesburg, South Africa. The new cloud center is the result of a close collaboration with Gijima and Vodacom and is designed to support cloud adoption and customer demand across the continent.
COMPANY NEWSTigo, JI and GES equip teachers on child online protection initiative
Tigo, in partnership with J Initiative (JI), a youth focused non-governmental organisation in Ghana, have committed to protecting children online through policy advocacy, awareness creation, public education ...Ericsson and King’s College London demonstrate 5G tactile robotic surgery
Ericsson and King’s College London will be demonstrating a 5G use case of tactile robotic surgery at 5G World 2016 in London on 29-30 June.