Nigerian bank server upgrade hiccups

BUSINESS

|
Image: HP's Superdome servers promise better quality of service, says Guaranty Trust Bank. By HP
HP's Superdome servers promise better quality of service, says Guaranty Trust Bank

Nigeria’ s Guaranty Trust Bank says its clients will enjoy better service delivery, following its migration to new HP Superdome servers.

The bank has migrated to HP’ s high-end Integrity Server with a view to ensuring future services will be more secure, stable and efficienct.

The bank has long been credited with service innovations, including being the first in Nigeria to offer internet banking as far back as 1990.
It migrated to the HP Superdome earlier this month, with service disruptions reported from some clients. Online banking, ATMs and on-site banking services experienced downtime over the period of the migration.

Guaranty Trust Bank issued an apology to clients, with acting Managing Director Segun Agbaje giving the assurance that the move was aimed at enhancing the quality of its service delivery and alternative channels.

Agbaje said: “ Conscious of our reputation as a listening bank, we have always sought new ways to serve our customers better. Operationally, these efforts centre on providing convenient and affordable services, without compromising quality. Many times, this has entailed the introduction of cutting-edge technology to ensure our customers can access banking service comparable with what is obtainable internationally. It is in this vein that we recently migrated to a new technology platform called the Superdome server. This enterprise upgrade had been carefully planned with the aim of improving our service delivery in line with projected growth in our customer base.”

“ Unfortunately, this project may also have caused some inconveniences to our customers who have remained loyal and supportive over time. We however assure that the rewards and dividends will be reaped in the form of more secure, stable and efficient banking services.”

The HP Superdome is a high-end server offering massive computing power and capacity.



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE BUSINESS NEWS

Ekocenters to empower Rwanda’s women entrepreneurs

Ericsson and The Coca-Cola Company have launched a pilot to bring mobile connectivity to EKOCENTER in Rwanda, with a view to expanding the partnership to other countries. Read More

Africa’s youngest entrepreneurs stand to win $75,000

The Anzisha Prize is expanding, after initial success, to provide increased support to entrepreneurial youth and partner organisations to drive pan-African economic growth to 2020. Read More

New age e-commerce consumers challenge traditional business models

African consumers are increasingly searching online platforms with commercial intent, says DHL. Read More

VMware appoints Bask Iyer as chief information officer

VMware has announced the appointment of Bask Iyer to the role of senior vice president and chief information officer (CIO) of VMware. Read More

SpeedCast acquires Geolink

SpeedCast International Limited, a leading global satellite communications service provider, has announced the acquisition of Geolink Satellite Services, a leading provider of satellite communications solutions in the African region. Read More

Out of the Dark: Survival guide for businesses during load-shedding

As Africa’s premier integrator of business continuity services, ContinuitySA’s team spends a lot of time identifying risks and how to mitigate them. One risk that has become very real for South African businesses is load-shedding.  Read More

Insurance body: ICT essential

The newly established Insurance Institute of Botswana (IIB) says in this day and age it was virtually impossible for organisations, insurance companies included, to operate without incorporating ICT in every facet of their operations. Read More

VMware appoints Scott Dodds as new Vice President, Channel and Alliances in EMEA

VMware, the global leader in virtualisation and cloud infrastructure, has announced the appointment of Scott Dodds as Vice President of Channel and Alliances in Europe, Middle East and Africa (EMEA). Read More

IHS Towers awarded Telecom Finance Deal of the Year

IHS Towers, Africa’s leading independent mobile telecommunications infrastructure provider, has won TelecomFinance’s 2015 award for Deal of the Year.  Read More

Moving from doer to influencer – the shifting role of the CIO

The role of the chief information officer (CIO) has evolved over the past few years, with CIOs no longer just the decision makers for IT systems.  Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4Afrika

FEATURED STORY

2bn priced out of internet access2bn priced out of internet access

A new report from the Alliance for Affordable Internet shows that the price of broadband remains prohibitive for billions in developing and emerging countries, with women and rural dwellers hardest hit.

IN DEPTH

Kenya’s digital TV battle hots up Kenya’s digital TV battle hots up

Kenya’s journey to Digital TV broadcasting took a new turn this week, when the Communication Authority of Kenya (CAK) accused three local media firms of intent to disrupt the process.

COMPANY NEWS

VMware unveils vCloud for NFV with Integrated OpenStack to accelerate service innovation

VMware, the global leader in virtualisation and cloud infrastructure, today debuted VMware vCloud for NFV, an integrated Network Functions Virtualization (NFV) platform that will combine VMware’s production-proven ...