Nigerian bank server upgrade hiccups
BUSINESS| May 13, 2011, 2:45 p.m.
Nigeria’ s Guaranty Trust Bank says its clients will enjoy better service delivery, following its migration to new HP Superdome servers.
The bank has migrated to HP’ s high-end Integrity Server with a view to ensuring future services will be more secure, stable and efficienct.
The bank has long been credited with service innovations, including being the first in Nigeria to offer internet banking as far back as 1990.
It migrated to the HP Superdome earlier this month, with service disruptions reported from some clients. Online banking, ATMs and on-site banking services experienced downtime over the period of the migration.
Guaranty Trust Bank issued an apology to clients, with acting Managing Director Segun Agbaje giving the assurance that the move was aimed at enhancing the quality of its service delivery and alternative channels.
Agbaje said: “ Conscious of our reputation as a listening bank, we have always sought new ways to serve our customers better. Operationally, these efforts centre on providing convenient and affordable services, without compromising quality. Many times, this has entailed the introduction of cutting-edge technology to ensure our customers can access banking service comparable with what is obtainable internationally. It is in this vein that we recently migrated to a new technology platform called the Superdome server. This enterprise upgrade had been carefully planned with the aim of improving our service delivery in line with projected growth in our customer base.”
“ Unfortunately, this project may also have caused some inconveniences to our customers who have remained loyal and supportive over time. We however assure that the rewards and dividends will be reaped in the form of more secure, stable and efficient banking services.”
The HP Superdome is a high-end server offering massive computing power and capacity.
MORE BUSINESS NEWS
Alcatel-Lucent’s rapid growth in AfricaAlcatel-Lucent is growing faster in Africa than on a global level, says VP for Africa Daniel Jaeger. Read More
SAP accelerates shift to the Cloud with 41% revenue growth in third quarterSAP has once again raised its revenue outlook, reporting broad market adoption of SAP HANA and its ‘Run Simple’ strategy validated. Read More
BSE mulls online tradingThe Botswana Stock Exchange (BSE) has kept its innovation promise by experimenting with an internet based trading platform. Read More
Philips launches “Buy Original” campaignPhilips has launched “Buy Original” campaign to highlight the existence of counterfeit products in Kenya and sub-Saharan Africa and empower consumers. Read More
UBA appoints local head for Kenyan operationsThe UBA Kenya Bank Board has announced the appointment of Mr Isaac Mwige as the Bank’s new Chief Executive Officer. Read More
VMware reports third quarter 2014 resultsVMware, the global leader in virtualization and cloud infrastructure, today announced Year-over-Year Revenue Growth of 18% to $1.52 Billion in its financial results for the third quarter of 2014. Read More
CA Technologies study reveals application divideA global study commissioned by CA Technologies reveals that that “Leaders” who are investing in new innovation and development capabilities are growing revenue at more than twice the rate of “Laggards,” creating an Application Divide in the marketplace. Read More
RubiBlu eyes African growthSA-based software firm RubiBlu plans to expand in Africa on the back of significant growth. Read More
MTN Business partners Ghana SME 100 RankingMTN Business has been announced as the headline sponsor of the first annual Ghana SME 100 ranking, an initiative put in place to identify and honour the country's top 100 local Small Medium Enterprises. Read More
FEATURED STORYGrowing African focus on data security
Beachhead Solutions’ new SA and Mauritius country manager explains the challenges and solutions around securing customer data and compliance with new personal information legislation.
BEST READ NEWS
IN DEPTHAfrica lags on digital migration
Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.
COMPANY NEWSSchneider Electric off-grid, on-profit solutions to create social change in African rural communitie
Schneider Electric South Africa has set itself a target to create access to energy for 20,000 Africans by the end of this year.SAP accelerates shift to the Cloud with 41% revenue growth in third quarter
SAP has once again raised its revenue outlook, reporting broad market adoption of SAP HANA and its ‘Run Simple’ strategy validated.