Nigerian bank server upgrade hiccups

BUSINESS

Nigeria’ s Guaranty Trust Bank says its clients will enjoy better service delivery, following its migration to new HP Superdome servers.

The bank has migrated to HP’ s high-end Integrity Server with a view to ensuring future services will be more secure, stable and efficienct.

The bank has long been credited with service innovations, including being the first in Nigeria to offer internet banking as far back as 1990.
It migrated to the HP Superdome earlier this month, with service disruptions reported from some clients. Online banking, ATMs and on-site banking services experienced downtime over the period of the migration.

Guaranty Trust Bank issued an apology to clients, with acting Managing Director Segun Agbaje giving the assurance that the move was aimed at enhancing the quality of its service delivery and alternative channels.

Agbaje said: “ Conscious of our reputation as a listening bank, we have always sought new ways to serve our customers better. Operationally, these efforts centre on providing convenient and affordable services, without compromising quality. Many times, this has entailed the introduction of cutting-edge technology to ensure our customers can access banking service comparable with what is obtainable internationally. It is in this vein that we recently migrated to a new technology platform called the Superdome server. This enterprise upgrade had been carefully planned with the aim of improving our service delivery in line with projected growth in our customer base.”

“ Unfortunately, this project may also have caused some inconveniences to our customers who have remained loyal and supportive over time. We however assure that the rewards and dividends will be reaped in the form of more secure, stable and efficient banking services.”

The HP Superdome is a high-end server offering massive computing power and capacity.