Nigerian bank server upgrade hiccups

BUSINESS

|
Image: HP's Superdome servers promise better quality of service, says Guaranty Trust Bank. By HP
HP's Superdome servers promise better quality of service, says Guaranty Trust Bank

Nigeria’ s Guaranty Trust Bank says its clients will enjoy better service delivery, following its migration to new HP Superdome servers.

The bank has migrated to HP’ s high-end Integrity Server with a view to ensuring future services will be more secure, stable and efficienct.

The bank has long been credited with service innovations, including being the first in Nigeria to offer internet banking as far back as 1990.
It migrated to the HP Superdome earlier this month, with service disruptions reported from some clients. Online banking, ATMs and on-site banking services experienced downtime over the period of the migration.

Guaranty Trust Bank issued an apology to clients, with acting Managing Director Segun Agbaje giving the assurance that the move was aimed at enhancing the quality of its service delivery and alternative channels.

Agbaje said: “ Conscious of our reputation as a listening bank, we have always sought new ways to serve our customers better. Operationally, these efforts centre on providing convenient and affordable services, without compromising quality. Many times, this has entailed the introduction of cutting-edge technology to ensure our customers can access banking service comparable with what is obtainable internationally. It is in this vein that we recently migrated to a new technology platform called the Superdome server. This enterprise upgrade had been carefully planned with the aim of improving our service delivery in line with projected growth in our customer base.”

“ Unfortunately, this project may also have caused some inconveniences to our customers who have remained loyal and supportive over time. We however assure that the rewards and dividends will be reaped in the form of more secure, stable and efficient banking services.”

The HP Superdome is a high-end server offering massive computing power and capacity.



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE BUSINESS NEWS

MTN Business launches Supplier Development Programme in Mpumalanga

MTN Business has reaffirmed its commitment to develop small and medium-sized enterprises (SMEs) within Nelspruit by extending its Supplier Development Programme (SDP) and Accelerator Programme (AP), the company’s enterprise development initiatives, to the Mpumalanga Province of South Africa.  Read More

VMware appoints Senior Vice President and GM of EMEA

VMware, a global leader in cloud infrastructure and business mobility, today announced the appointment of Jean-Pierre Brulard as Senior Vice President and General Manager of EMEA.  Read More

InfoGraphics chief urges investment in tech start-ups

The Managing Director of InfoGraphics Nigeria, Chinenye Mba-Uzoukwu, has urged wealthy Nigerians to invest in tech start-ups. Read More

Convergence Partners acquires stake in Nigerian Fintech firm

Convergence Partners has announced an investment of $20m for a strategic, minority stake in Venture Garden Nigeria. Read More

MTN Business augments its management team further with key strategic appointment

MTN Business SA has appointed an industry veteran, Mariana Kruger, as General Manager of Private Sector.  Read More

SA Competition Tribunal approves Telkom-BCX merger

Business Connexion Group Limited has announced that the Competition Tribunal of South Africa has approved the proposed merger between Business Connexion Group Limited ("BCX") and Telkom SA SOC Limited ("Telkom") with the imposition of conditions. Read More

Kenyan SACCOS riding on innovation to attract customers

As confidence in mainstream banks remains low due to prohibitive interest rates, customers are embracing Savings and Credit Cooperatives (SACCO) as an alternative. Read More

BITC invites ICT investors

The Botswana Investment and Trade Centre (BITC) is casting its net wide to appeal to players in the Information Technology sector to invest in the country. Read More

Yudala ‘an unstoppable movement’

Yudala VP Stanley Uzoechina, Access Bank CEO Herbert Wigwe and Zinox CEO Leo Stan-Ekeh The opening of Yudala outlets, combining an online shopping platform with retail stores, has been described as a game-changer in Nigeria. Read More

Travelport, TTS sign reseller agreement for Africa, Middle East and Asia Pacific region

Travelport and TTS have signed a sales and distribution agreement for TTS products in the Africa, Middle East, and Asia Pacific regions. Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4Afrika

FEATURED STORY

Young innovators shine during pitch sessionsYoung innovators shine during pitch sessions

Botswana saw an array of upcoming tech wizards selling their ideas during the Vendors’ Day pitch sessions this week.

IN DEPTH

High tech homes: Just press playHigh tech homes: Just press play

High tech, digital homes where everything is automated and connected aren’t the stuff of science fiction any longer, says BNC Technology.