NCC assures on Nigerian KPIs
TELECOMS| Oct. 5, 2012, 9:02 p.m.
By Kokumo Goodie, Lagos, Nigeria
The regulator of Nigeria’s telecoms sector, the Nigerian Communications Commission (NCC), says it has worked out key performance indicators (KPIs) with all the operators in the telecoms sector, warning that any breach of the KPIs will attract sanctions.
Meanwhile, the regulator has restated its commitment to rolling out the subscriber identity module (SIM) number portability (SNP) in the country before the end of the year, stressing that when implemented, it will give subscribers opportunity to choose among the various networks while still retaining their numbers.
Eugene Juwah, executive vice chairman and chief executive officer of the NCC, said the enforcement of the KPIs is aimed at ensuring that consumers derive the full benefit of the money they spend on buying recharge cards in the country while the SNP will deepen competition and allow subscribers to get the best tariff.
“The Commission has worked hard to evolve a regulation on quality of service in the networks. Recently, network operators were penalised for the quality of services in their networks, which has not lived up to the prescriptions of this regulation. As we speak, the operators and the Commission have worked out sign posts, with Key Performance Indicators, KPIs, which the operators must meet over time to ensure a continuously improved quality of services,” Juwah disclosed, adding that these programmes are all aimed at sustaining consumer satisfaction in the use of their services in Nigeria.
He recalled that some operators were recently sanctioned over the service quality issues, assuring that customer protection will continue to be the capstone of the commission’s regulatory edifice.
On the SNP, Juwah assured: “Before the end of this year, the Commission will launch the Mobile Number Portability Programme which is designed to offer choice for the consumers. You may be aware that with MNP, the consumer would be allowed to retain his or her choice number, and still be allowed to obtain services from any of the mobile operator of choice. This scheme will not only deepen competition for the benefit of the consumer but will allow the subscriber the opportunity to get the best tariff and best quality among the operators. This is another win-win programme designed for the consumer.”
He also spoke about the NCC’s efforts at taking broadband to the nooks and crannies of the country at very affordable rates. According to him: “This programme is driven by the need to provide the Nigerian consumer with the best of services across the world. It will bring about new services and an array of many more operators, deepen competition and provide more choice for the consumer.”
As the nation approaches the end of the SIM card registration in the country, Juwah said the exercise was primarily designed to assist the security agencies in addressing the spate of crimes in the country. “We are now approaching the final stage of SIM Card registration in Nigeria. This programme to which the Commission is dedicated was primarily designed to assist security agencies in tackling crimes but it has a lot of spin off that address the needs of consumers in the networks, such as easy identification, easy retrieval of lines when phones are lost, use of phones to access mobile banking services among many other services,” the EVC said.
He said if all the activities, programmes, actions, regulations of the commission are closely looked at, it would be clear that they all revolve around the consumer.
“So, it is very obvious that the consumer, in the eyes of the regulator, is the king. The consumer occupies the central position in our scheme of things and comes top among all our stakeholders,” he said, adding that the NCC’s objectives are to continue to protect, inform and educate telecommunication consumers and provide policy formulation and strategic intervention for the industry."
MORE TELECOMS NEWS
Ivory Coast builds 2 000 km fibre optic networkA 2 000 km fibre optic network is currently under construction in Ivory Coast, 1 600km of which will connect western and north-western parts of the country and 600 km to interlink cities and towns located in the north-eastern regions. Read More
TNM introduces new mobile internet servicesTelekom Networks Malawi (TNM), one if the country's two mobile phones services provider, on Wednesday stepped up another gear in its mobile internet services with the launch of what the company is calling 'Revolutionary Smart Data Package'. Read More
Airtel, British Council sign digital learning MOUAirtel Malawi has signed a three-year-long partnership with the British Council that will connect primary school classrooms in the country with ICT facilities. Read More
Burkina Faso makes available 20m new mobile numbersBurkina Faso has made available about 20 million new mobile numbers to help operators allocate them to their potential new users. Read More
NCC, NESREA close ranks on setbacks for BTSThe NCC and the National Environmental Standards and Regulations Enforcement Agency have harmonised their position on the appropriate setback distance for new telecoms BTS. Read More
Huawei to build Congo-Gabon networkHuawei has won the contract to build a fibre optic network that will interconnect Congo Brazzaville and Gabon. Read More
MTN Ghana wins ICT company of the year awardMTN Ghana, the leading telecommunications company in Ghana, has been adjudged the best Information Communication Technology Company of the Year at the 3rd edition of the Association of Ghana Industries (AGI) Awards. Read More
Airtel to divest Zambia, Rwanda tower assets to IHSBharti Airtel Limited today announced agreements under which IHS will acquire over 1,100 telecoms towers across Zambia and Rwanda. Read More
Togo’s 3rd mobile operator to be disclosed in 2015The identity of Togo’s third mobile operator will only be made public in 2015, the government said. Read More
FEATURED STORYPWC: Optimism abounds but a bumpy journey ahead for some
PwC’s ‘Capital Projects & infrastructure in East Africa, Southern Africa and West Africa,’ report says infrastructure spend in the region is projected to reach $180bn per annum by 2025.
BEST READ NEWS
IN DEPTHAfrica lags on digital migration
Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.