NCC assures on Nigerian KPIs

TELECOMS

-
Image: Eugene Juwah. By BiztechAfrica
Eugene Juwah

By Kokumo Goodie, Lagos, Nigeria

The regulator of Nigeria’s telecoms sector, the Nigerian Communications Commission (NCC), says it has worked out key performance indicators (KPIs) with all the operators in the telecoms sector, warning that any breach of the KPIs will attract sanctions.

Meanwhile, the regulator has restated its commitment to rolling out the subscriber identity module (SIM) number portability (SNP) in the country before the end of the year, stressing that when implemented, it will give subscribers opportunity to choose among the various networks while still retaining their numbers.

Eugene Juwah, executive vice chairman and chief executive officer of the NCC, said the enforcement of the KPIs is aimed at ensuring that consumers derive the full benefit of the money they spend on buying recharge cards in the country while the SNP will deepen competition and allow subscribers to get the best tariff.

 “The Commission has worked hard to evolve a regulation on quality of service in the networks. Recently, network operators were penalised for the quality of services in their networks, which has not lived up to the prescriptions of this regulation. As we speak, the operators and the Commission have worked out sign posts, with Key Performance Indicators, KPIs, which the operators must meet over time to ensure a continuously improved quality of services,” Juwah disclosed, adding that these programmes are all aimed at sustaining consumer satisfaction in the use of their services in Nigeria.

He recalled that some operators were recently sanctioned over the service quality issues, assuring that customer protection will continue to be the capstone of the commission’s regulatory edifice.

On the SNP, Juwah assured: “Before the end of this year, the Commission will launch the Mobile Number Portability Programme which is designed to offer choice for the consumers. You may be aware that with MNP, the consumer would be allowed to retain his or her choice number, and still be allowed to obtain services from any of the mobile operator of choice. This scheme will not only deepen competition for the benefit of the consumer but will allow the subscriber the opportunity to get the best tariff and best quality among the operators. This is another win-win programme designed for the consumer.”

He also spoke about the NCC’s efforts at taking broadband to the nooks and crannies of the country at very affordable rates. According to him: “This programme is driven by the need to provide the Nigerian consumer with the best of services across the world. It will bring about new services and an array of many more operators, deepen competition and provide more choice for the consumer.”

As the nation approaches the end of the SIM card registration in the country, Juwah said the exercise was primarily designed to assist the security agencies in addressing the spate of crimes in the country. “We are now approaching the final stage of SIM Card registration in Nigeria. This programme to which the Commission is dedicated was primarily designed to assist security agencies in tackling crimes but it has a lot of spin off that address the needs of consumers in the networks, such as easy identification, easy retrieval of lines when phones are lost, use of phones to access mobile banking services among many other services,” the EVC said.

He said if all the activities, programmes, actions, regulations of the commission are closely looked at, it would be clear that they all revolve around the consumer.

“So, it is very obvious that the consumer, in the eyes of the regulator, is the king. The consumer occupies the central position in our scheme of things and comes top among all our stakeholders,” he said, adding that the NCC’s objectives are to continue to protect, inform and educate telecommunication consumers and provide policy formulation and strategic intervention for the industry."



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE TELECOMS NEWS

World Bank to help rehabilitate DRC telecoms

Dilapidated, outdated and unreliable telecommunications infrastructure in the Democratic Republic of Congo (DRC) will be rehabilitated, rebuilt and modernised. Read More

30 phone brands registered with SON

The Phone and Allied Products Dealers Association (PAPDA) at Computer Village, Lagos says it has registered 30 brands of mobile phones with the Standards Organisation of Nigeria.  Read More

TNM dishes out K2.5m in Independence promotion

Premier mobile telecom operator TNM has dished out K2.5m worth of Mpamba value during the first draw of its commemorative promotion as Malawi celebrates 50 years of self rule. Read More

Airtel chief explains Touching Lives initiative

Airtel Nigeria says its launch of Touching Lives, a new corporate social responsibility (CSR) initiative, is meant to raise hope and inspire people. Read More

Vodacom Mozambique partners with Flytxt

Flytxt, a Big Data analytics solution provider for Communication Service Providers, has announced a strategic tie up with Vodacom, Mozambique’s leading mobile network.  Read More

CEC Liquid Telecom Zambia appoints new MD

The Liquid Telecom Group and Copperbelt Energy Corporation PLC have announced the appointment of Andrew Kapula as Managing Director of CEC Liquid Telecom in Zambia. Read More

MTN enhances data communications in Western and Central regions

MTN now has over 2275 2G sites and 1090 3G sites in as well as over 4000km of fibre in place in Ghana, to empower customers to do more with voice and data.  Read More

NCA lifts ban on Vodafone

The National Communications Authority (NCA) has lifted the ban imposed on Vodafone Ghana. Read More

Samsung Ghana bemoans influx of fake phones

Samsung Ghana has bemoaned the influx of fake Samsung products on the Ghanaian market and called for collaboration to combat it. Read More

Tigo Ghana sales team scoops 2013 Millicommander Awards

Tigo Ghana's sales team has been voted the best within the Millicom Group. Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionSage HR AfricaMTN BusinessSchneider ElectricMultichoice

FEATURED STORY

Widening ICT skills gap: Cause for concernWidening ICT skills gap: Cause for concern

Nigeria's FDI gains could be eroded by the widening gap in indigenous skilled ICT manpower, writes Kokumo Goodie.

IN DEPTH

Kenya rolls out e-extension to improve agricultureKenya rolls out e-extension to improve agriculture

In a bid to curb the overwhelmed number of agricultural extension officers in Kenya, the ministry of agriculture is embracing technology with their introduction of E-Extension services, which are aimed at reaching out to over 7 million farmers annually.

COMPANY NEWS

How the cloud can power entrepreneurship and urbanisation in Africa

Cloud computing is not only fundamentally changing the way business operates, it is also driving a new wave of job creation opportunities, says SAP Africa.