NCC assures on Nigerian KPIs

TELECOMS

|
Image: Eugene Juwah. By BiztechAfrica
Eugene Juwah

By Kokumo Goodie, Lagos, Nigeria

The regulator of Nigeria’s telecoms sector, the Nigerian Communications Commission (NCC), says it has worked out key performance indicators (KPIs) with all the operators in the telecoms sector, warning that any breach of the KPIs will attract sanctions.

Meanwhile, the regulator has restated its commitment to rolling out the subscriber identity module (SIM) number portability (SNP) in the country before the end of the year, stressing that when implemented, it will give subscribers opportunity to choose among the various networks while still retaining their numbers.

Eugene Juwah, executive vice chairman and chief executive officer of the NCC, said the enforcement of the KPIs is aimed at ensuring that consumers derive the full benefit of the money they spend on buying recharge cards in the country while the SNP will deepen competition and allow subscribers to get the best tariff.

 “The Commission has worked hard to evolve a regulation on quality of service in the networks. Recently, network operators were penalised for the quality of services in their networks, which has not lived up to the prescriptions of this regulation. As we speak, the operators and the Commission have worked out sign posts, with Key Performance Indicators, KPIs, which the operators must meet over time to ensure a continuously improved quality of services,” Juwah disclosed, adding that these programmes are all aimed at sustaining consumer satisfaction in the use of their services in Nigeria.

He recalled that some operators were recently sanctioned over the service quality issues, assuring that customer protection will continue to be the capstone of the commission’s regulatory edifice.

On the SNP, Juwah assured: “Before the end of this year, the Commission will launch the Mobile Number Portability Programme which is designed to offer choice for the consumers. You may be aware that with MNP, the consumer would be allowed to retain his or her choice number, and still be allowed to obtain services from any of the mobile operator of choice. This scheme will not only deepen competition for the benefit of the consumer but will allow the subscriber the opportunity to get the best tariff and best quality among the operators. This is another win-win programme designed for the consumer.”

He also spoke about the NCC’s efforts at taking broadband to the nooks and crannies of the country at very affordable rates. According to him: “This programme is driven by the need to provide the Nigerian consumer with the best of services across the world. It will bring about new services and an array of many more operators, deepen competition and provide more choice for the consumer.”

As the nation approaches the end of the SIM card registration in the country, Juwah said the exercise was primarily designed to assist the security agencies in addressing the spate of crimes in the country. “We are now approaching the final stage of SIM Card registration in Nigeria. This programme to which the Commission is dedicated was primarily designed to assist security agencies in tackling crimes but it has a lot of spin off that address the needs of consumers in the networks, such as easy identification, easy retrieval of lines when phones are lost, use of phones to access mobile banking services among many other services,” the EVC said.

He said if all the activities, programmes, actions, regulations of the commission are closely looked at, it would be clear that they all revolve around the consumer.

“So, it is very obvious that the consumer, in the eyes of the regulator, is the king. The consumer occupies the central position in our scheme of things and comes top among all our stakeholders,” he said, adding that the NCC’s objectives are to continue to protect, inform and educate telecommunication consumers and provide policy formulation and strategic intervention for the industry."



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE TELECOMS NEWS

Vodafone Ghana provides ‘live-chat’ platform for customers

Vodafone Ghana says it has launched an online ‘Live Chat’ and ‘Support Centre’ to enhance its range of customer care channels that offer timely and convenient response to customers’ queries. Read More

Juwah’s tenure at NCC ends

Dr. Eugene Juwah’s tenure as the Executive Vice Chairman of the Nigeria Communication Commission has come to an end. Read More

Etisalat sues MTN over anti-competitive practices

Etisalat has instituted legal action against Nigeria’s dominant operator, MTN, over practices it says threaten its business. Read More

Orange increases interest in the Moroccan operator Méditel with the acquisition of an additional 9%

Fipar-Holding (the Moroccan Caisse de Dépôt et de Gestion group), FinanceCom and Orange signed the final documentation increasing Orange's interest in Méditel, the Moroccan telecommunications operator, in application of the agreements they signed in December 2010. Read More

Safaricom gives network assurance ahead of Obama visit

Safaricom has assured its subscribers that minimal network disruptions shall be experienced during visit of US president Barack Obama. Read More

Airtel unveils next gen enterprise solution in Ghana

Maxwell Dodd, Director of Airtel Business, Airtel Ghana Airtel Ghana says it is setting the new standard for Enterprise business solutions with the  launch of its business oriented sub brand, Airtel Business. Read More

Tigo Africa Customer Operations Director visits Ghana

The Customer Operations Director for Tigo Africa, Ingeborg Nieuwenhuis, has just concluded a week-long visit to Ghana.  Read More

Tigo reinforces security at cell sites due to battery theft

Tigo says it is determined to invest to ensure a reliable and stable network for its customers despite rampant cable cuts and increasing battery theft.    Read More

MTN Ghana introduces Relationship Managers

Subscribers of MTN Ghana can now get any challenges resolved quickly and amicably, thanks to the introduction of Relationship Managers at MTN Ghana’s 82 customer service points across the country. Read More

Airtel showcases SmartROAM

Airtel Nigeria has launched a new roaming service that will enable Airtel customers to receive unlimited free incoming calls when roaming in five major countries across five continents. Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4Afrika

FEATURED STORY

Kenyan SACCOS riding on innovation to attract customersKenyan SACCOS riding on innovation to attract customers

As confidence in mainstream banks remains low due to prohibitive interest rates, customers are embracing Savings and Credit Cooperatives (SACCO) as an alternative.

IN DEPTH

As curtain falls on MDGs, what next?As curtain falls on MDGs, what next?

Dr. Bjorn Lomborg, president of the Copenhagen Consensus Centre, speaks to Biztechafrica about setting smart targets.