NCC assures on Nigerian KPIs
TELECOMS| Oct. 5, 2012, 9:02 p.m.
By Kokumo Goodie, Lagos, Nigeria
The regulator of Nigeria’s telecoms sector, the Nigerian Communications Commission (NCC), says it has worked out key performance indicators (KPIs) with all the operators in the telecoms sector, warning that any breach of the KPIs will attract sanctions.
Meanwhile, the regulator has restated its commitment to rolling out the subscriber identity module (SIM) number portability (SNP) in the country before the end of the year, stressing that when implemented, it will give subscribers opportunity to choose among the various networks while still retaining their numbers.
Eugene Juwah, executive vice chairman and chief executive officer of the NCC, said the enforcement of the KPIs is aimed at ensuring that consumers derive the full benefit of the money they spend on buying recharge cards in the country while the SNP will deepen competition and allow subscribers to get the best tariff.
“The Commission has worked hard to evolve a regulation on quality of service in the networks. Recently, network operators were penalised for the quality of services in their networks, which has not lived up to the prescriptions of this regulation. As we speak, the operators and the Commission have worked out sign posts, with Key Performance Indicators, KPIs, which the operators must meet over time to ensure a continuously improved quality of services,” Juwah disclosed, adding that these programmes are all aimed at sustaining consumer satisfaction in the use of their services in Nigeria.
He recalled that some operators were recently sanctioned over the service quality issues, assuring that customer protection will continue to be the capstone of the commission’s regulatory edifice.
On the SNP, Juwah assured: “Before the end of this year, the Commission will launch the Mobile Number Portability Programme which is designed to offer choice for the consumers. You may be aware that with MNP, the consumer would be allowed to retain his or her choice number, and still be allowed to obtain services from any of the mobile operator of choice. This scheme will not only deepen competition for the benefit of the consumer but will allow the subscriber the opportunity to get the best tariff and best quality among the operators. This is another win-win programme designed for the consumer.”
He also spoke about the NCC’s efforts at taking broadband to the nooks and crannies of the country at very affordable rates. According to him: “This programme is driven by the need to provide the Nigerian consumer with the best of services across the world. It will bring about new services and an array of many more operators, deepen competition and provide more choice for the consumer.”
As the nation approaches the end of the SIM card registration in the country, Juwah said the exercise was primarily designed to assist the security agencies in addressing the spate of crimes in the country. “We are now approaching the final stage of SIM Card registration in Nigeria. This programme to which the Commission is dedicated was primarily designed to assist security agencies in tackling crimes but it has a lot of spin off that address the needs of consumers in the networks, such as easy identification, easy retrieval of lines when phones are lost, use of phones to access mobile banking services among many other services,” the EVC said.
He said if all the activities, programmes, actions, regulations of the commission are closely looked at, it would be clear that they all revolve around the consumer.
“So, it is very obvious that the consumer, in the eyes of the regulator, is the king. The consumer occupies the central position in our scheme of things and comes top among all our stakeholders,” he said, adding that the NCC’s objectives are to continue to protect, inform and educate telecommunication consumers and provide policy formulation and strategic intervention for the industry."
MORE TELECOMS NEWS
Preparing for the next evolution in the telecoms landscapeChange is coming to the telecoms market, as increased competition, reduced cost of services and changing business models pave the way for new services, new solutions and more pervasive communication to connect more users, more affordably, says Jasco. Read More
MTN notes ruling by International Arbitration PanelMTN Group has noted that a tribunal of independent arbitrators has ruled against Turkish mobile operator Turkcell, in the investor-state arbitration under a bilateral investment treaty case held in terms of the rules of the United Nations Commission on International Trade Law (UNCITRAL). Read More
Vodacom enhances enterprise voice suiteVodacom Business Nigeria has enhanced its enterprise voice suite with the launch of two new solutions, Business Connect and Business Express. Read More
Telecom Namibia receives NTA certificationTelecom Namibia Training Centre has been endorsed by the Namibia Training Authority (NTA), the national body responsible for the registration of vocational training centres and institutes, to deliver a wide range of general IP/IT training programmes. Read More
Tigo supports Ghana Military AcademyTigo Ghana has presented smartphones and 1-year fully connected modems to graduating cadet officers of the Ghana Military Academy at the Military Academy and Training Schools (MATS) in Accra. Read More
Airtel slashes Rwanda roaming ratesAirtel Kenya has announced a reduction of call rates by 60% and free incoming calls for customers roaming to Rwanda. Read More
Tigo management interacts with customersAs part of Tigo’s Global Customer Service Week celebrations, the entire management of Tigo Ghana worked in their customer care shops across the country. Read More
Airtel joins UN Global CompactBharti Airtel has officially joined the United Nations Global Compact, a voluntary initiative that relies on public accountability, transparency and disclosure to complement regulations and to provide space for innovation and collective action. Read More
MainOne: ‘protect submarine cables’MainOne has joined government agencies, maritime bodies and other stakeholders with responsibilities in seabed use to clamour for the protection of submarine cables and other critical IT infrastructure. Read More
Viettel Mozambique named fastest-growing MEA companyMovitel, a subsidiary of Viettel Group in Mozambique, has been named Gold Winner of “Fastest Growing of the Year in Middle-East and Africa” Award. Read More
FEATURED STORYGrowing African focus on data security
Beachhead Solutions’ new SA and Mauritius country manager explains the challenges and solutions around securing customer data and compliance with new personal information legislation.
BEST READ NEWS
IN DEPTHAfrica lags on digital migration
Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.
COMPANY NEWSCNN, MultiChoice name top African Journalist 2014
Kenyan journalist Joseph Mathenge has been awarded the top prize at this year’s CNN MultiChoice African Journalist 2014 Awards Ceremony.