NCA warns of ‘slamming and cramming’
TELECOMSBy BiztechAfrica - July 12, 2012, 8:04 a.m.
Ghana’s telecoms regulator has warned phone users of various forms of mis-charging by operators.
The NCA says in a new warning that with new competition in the market, operators have become aggressive in the quest to maintain its market share and profits. The operators use variety of sales and marketing strategies to gain customers and profits and while the majority of these are carried out responsibly, some operators may attempt to gain customers through dishonest activities such as mis-selling, mis-informing and mis-charging.
NCA says there are various forms of mis-selling, such as slamming and cramming.
Slamming is switching from one network to another without the consumer’s knowledge. In some cases, consumers only become aware of this when they attempt to recharge.
Cramming is the illegal practice where operators place unauthorised or deceptive charges on consumers bills. Consumers are being tricked to pay for services that you did not order.
Cramming may include regulated local telephone service features such as call waiting or caller ID, caller tones which are offered by operators, that one did not consent to or were misled about their actual cost.
NCA advises consumers to complain to their operators if the have fallen victim to these practices, and to escalate their complaint to the NCA if it is not resolved.
MORE TELECOMS NEWS
MTN honours Nelson MandelaThe MTN Group has conveyed its heartfelt condolences to the Mandela family, and the people of South Africa and the world on the passing away of former President Nelson Mandela yesterday. Read More
Ethio telecom moves to next phase of expansionEthio telecom reports that it has concluded the task of telecoms vendor allocation and is now proceeding to implement its network expansion project. Read More
Samsung brings new Galaxy Note 10.1 to GhanaThe much talked about Samsung Galaxy Note 10.1 2014 Edition is finally available on the Ghanaian market. Read More
Safaricom awards Capture Kenya winnersFive Kenyan photographers have won the inaugural Capture Kenya Challenge, sponsored by Safaricom. Read More
Vodafone Ghana thrills subscribers with 020 Live Red Island PartyVodafone Ghana will host its annual 020 live musical concert, dubbed the Red Island Party, at the plush Labadi beach hotel on 14 December this year. Read More
Airtel Africa joins Bridge AllianceAirtel has announced that it will join Bridge Alliance, a leading mobile alliance that is made up of 14 operators, serving over 500 million customers. Read More
Plan seeks 90% mobile, 70% internet penetrationCCK’s ambitious five-year strategic plan seeks to increase the contribution of the ICT sector to GDP by 100 percent and significantly increase mobile and internet penetration. Read More
Airtel Malawi establishes new data centreAirtel Malawi has unveiled a new data centre in Malawi’s commercial capital, Blantyre, so doubling its capacity. Read More
FEATURED STORYGaming app introduces investors to trading
A new virtual stock market app is equipping would-be investors with the skills they need to trade.
BEST READ NEWS
IN DEPTHText messaging makes mama mbogas’ lives easier
Innovative students have initiated a programme using text messaging, to aggregate demand and save money for Nairobi’s ‘mama mboga’ vegetable sellers.