NCA warns of ‘slamming and cramming’
TELECOMS| July 12, 2012, 8:04 a.m.
Ghana’s telecoms regulator has warned phone users of various forms of mis-charging by operators.
The NCA says in a new warning that with new competition in the market, operators have become aggressive in the quest to maintain its market share and profits. The operators use variety of sales and marketing strategies to gain customers and profits and while the majority of these are carried out responsibly, some operators may attempt to gain customers through dishonest activities such as mis-selling, mis-informing and mis-charging.
NCA says there are various forms of mis-selling, such as slamming and cramming.
Slamming is switching from one network to another without the consumer’s knowledge. In some cases, consumers only become aware of this when they attempt to recharge.
Cramming is the illegal practice where operators place unauthorised or deceptive charges on consumers bills. Consumers are being tricked to pay for services that you did not order.
Cramming may include regulated local telephone service features such as call waiting or caller ID, caller tones which are offered by operators, that one did not consent to or were misled about their actual cost.
NCA advises consumers to complain to their operators if the have fallen victim to these practices, and to escalate their complaint to the NCA if it is not resolved.
MORE TELECOMS NEWS
TNM courts trouble with investment prospects in ISPTNM, one of Malawi's two mobile telecommunication services providers, has courted trouble with its announcement of plans to invest in the provision of ‘generic’ Internet Service Provider (ISP) operations. Read More
Tigo deploys overhead fibre in GhanaTigo Ghana has embarked on an overhead fibre project in some parts of the country in a bid to reduce damage to its cables. Read More
Bharti Airtel appoints Dr. Titus Naikuni as Chairman, Airtel KenyaBharti Airtel has announced the appointment of Dr. Titus Naikuni as the Chairman of the Board of Directors of Airtel Kenya. Read More
NCC descends on Lagos firmThe Nigerian Communications Commission (NCC) has descended on Owntel Communications for allegedly offering telecommunications services for which it was not licensed. Read More
BTCL wraps up nationwide employee road showsAs part of the overarching awareness activities ahead of the much-anticipated Initial Public Offering (IPO) of Botswana Telecommunications Corporation Limited (BTCL), the company has successfully completed a nationwide employee road show. Read More
Gabon Telecom striking employees threaten disruptionGabon Telecom employees who have been on strike since last week over pay increases, bonuses and housing allowances, are now threatening to disrupt the company operations. Read More
How service quality can improve: NCCNigeria’s NCC says quality of service problems are caused by too much traffic on networks, and operators have been urged to keep expanding their capacity. Read More
Mobile subscriptions in Africa near billion markMobile subscriptions in Africa passed 880 million in Q3 of 2014 with a 77 percent mobile penetration, says Ericsson’s latest Mobility Report. Read More
Apple commends Glo on iPhone 6, iPhone 6 Plus launchThe creative management of the launch of iPhone 6 and iPhone 6 Plus in Nigeria by Globacom has earned commendation from Apple, manufacturer of high end smartphones. Read More
Africell DRC’s free calls delight users despite lack of interconnectionDespite its lack of interconnection, Africell’s low rates make it a popular choice for DRC subscribers. Read More
FEATURED STORYGSMA: half a billion mobile subscribers in SSA by 2020
The number of unique mobile subscribers in Sub-Saharan Africa will pass the half billion mark in 2020, says a new GSMA report.
BEST READ NEWS
IN DEPTHAfrica lags on digital migration
Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.