NCA warns of ‘slamming and cramming’

TELECOMS

|
Image: By BiztechAfrica
NCA warns of ‘slamming and cramming’

Ghana’s telecoms regulator has warned phone users of various forms of mis-charging by operators.

The NCA says in a new warning that with new competition in the market, operators have become aggressive in the quest to maintain its market share and profits. The operators use variety of sales and marketing strategies to gain customers and profits and while the majority of these are carried out responsibly, some operators may attempt to gain customers through dishonest activities such as mis-selling, mis-informing and mis-charging.

NCA says there are various forms of mis-selling, such as slamming and cramming.

Slamming is switching from one network to another without the consumer’s knowledge. In some cases, consumers only become aware of this when they attempt to recharge.

Cramming is the illegal practice where operators place unauthorised or deceptive charges on consumers bills. Consumers are being tricked to pay for services that you did not order. 

Cramming may include regulated local telephone service features such as call waiting or caller ID, caller tones which are offered by operators, that one did not consent to or were misled about their actual cost.

NCA advises consumers to complain to their operators if the have fallen victim to these practices, and to escalate their complaint to the NCA if it is not resolved.



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE TELECOMS NEWS

Frustration as strike disrupts Gabon Telecom signal

Gabon Telecom subscribers continue to recount two days – 25 and 26 February 2015 – of frustration during which they were disconnected from the world, as a strike disrupted telephone and internet signals and threw the company’s activities into turmoil. Read More

Orange to replace its CDMA network with GSM

Integrated telecommunications solutions provider Orange will no longer operate its CDMA network in Kenya. Read More

Airtel Kenya invests Sh 2.5 billion in 3G network

Bharti Airtel has announced that it has invested Ksh. 2.5 billion to upgrade its network to enhance indoor coverage and 3G quality in Kenya.   Read More

TNM buys ISP stake

Telekom Networks Malawi Limited (TNM) has completed the acquisition of the Internet Service Provider (ISP) Business and related assets of Burco Electronics Systems. Read More

BOCRA rehires Pheko as CEO

Thari Pheko has re-emerged as the Botswana Communications Regulatory Authority (BOCRA) Chief Executive Officer (CEO) after a month’s hiatus.  Read More

Will new challengers disrupt the mobile phone market in 2015?

Ahead of Mobile World Congress 2015, Annette Zimmermann, research director at Gartner, discusses the future of the mobile phone industry. Read More

Orange rolls out GSM network into Wajir County

Orange has rolled out its GSM network in Wajir County as part of its ongoing plan to connect all counties across Kenya to Orange’s high-speed network. Read More

MTN, Airtel invest US$70m to improve Congo QoS

MTN and Airtel have invested about US$50 million and US$20 million respectively to improve coverage and quality of service in Congo Brazzaville. Read More

Vodafone Ghana CEO hosts Grammy Award winning jazz musician Earl Klugh

The Chief Executive Officer of Vodafone Ghana, Haris Broumidis, has hosted renowned Grammy Award winning jazz composer and musician  Earl Klugh at the posh Airport City Headquarters of Vodafone Ghana in Accra, ahead of this year’s Stanbic Jazz Festival. Read More

Gabon Telecom MD redeployed to Ivory Coast

Lhoussaine Oussalah is no longer the managing director of Gabon Telecom(GT). Oussalah is leaving Central Africa and heading to West Africa in Ivory Coast (Cote d’Ivoire), where he is expected to lead mobile operator Moov Cote d’Ivoire. Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4Afrika

FEATURED STORY

Malawi Govt denies clinging to ‘Cashgate’ softwareMalawi Govt denies clinging to ‘Cashgate’ software

The Malawi Government will not exclude the software brand that has been in use for the country’s Integrated Financial Management System (IFMIS), but it has rejected reports implying that it is ‘clinging’ to the old system.

IN DEPTH

Kenya’s digital TV battle hots up Kenya’s digital TV battle hots up

Kenya’s journey to Digital TV broadcasting took a new turn this week, when the Communication Authority of Kenya (CAK) accused three local media firms of intent to disrupt the process.

COMPANY NEWS

MTN demonstrates the benefits of its video on demand offering

MTN showcased the benefits of FrontRow when it streamed high bandwidth video content onto multiple mobile devices using its video on demand (VOD) offering.

VMware appoints Bask Iyer as chief information officer

VMware has announced the appointment of Bask Iyer to the role of senior vice president and chief information officer (CIO) of VMware.