NCA warns of ‘slamming and cramming’

TELECOMS

|
Image: By BiztechAfrica
NCA warns of ‘slamming and cramming’

Ghana’s telecoms regulator has warned phone users of various forms of mis-charging by operators.

The NCA says in a new warning that with new competition in the market, operators have become aggressive in the quest to maintain its market share and profits. The operators use variety of sales and marketing strategies to gain customers and profits and while the majority of these are carried out responsibly, some operators may attempt to gain customers through dishonest activities such as mis-selling, mis-informing and mis-charging.

NCA says there are various forms of mis-selling, such as slamming and cramming.

Slamming is switching from one network to another without the consumer’s knowledge. In some cases, consumers only become aware of this when they attempt to recharge.

Cramming is the illegal practice where operators place unauthorised or deceptive charges on consumers bills. Consumers are being tricked to pay for services that you did not order. 

Cramming may include regulated local telephone service features such as call waiting or caller ID, caller tones which are offered by operators, that one did not consent to or were misled about their actual cost.

NCA advises consumers to complain to their operators if the have fallen victim to these practices, and to escalate their complaint to the NCA if it is not resolved.



Share the News

Get Daily Newsletter

Search News

comments powered by Disqus

MORE TELECOMS NEWS

Mayor opens new ICT shop

Her Worship the Mayor of Francistown has opened the doors of a new ICT initiative in Francistown, in the form of a shop from the country’s leading mobile communications provider, Mascom.   Read More

Africell, Airtel on collision course over cable

Uganda’s Africell is set for a legal battle with Airtel as the two trade accusations over the theft of fibre optic cables. Read More

Vodacom coasts home with two industry awards

Solomon Ogufere, Dr Ernest Ndukwe and Lanre Kolade Vodacom Business Nigeria has won two prestigious awards at the Beacon of ICT (BoICT) Awards ceremony. Read More

Vodafone Ghana to reward whistleblowers on cable theft

Eric Kwame Tetteh Vodafone Ghana is enlisting the help of the general public to help curb cable theft across the country. Read More

MTN Cameroon renews subscriber identification

MTN Cameroon has launched a nationwide campaign that will run until June 2016 to confirm the identity of each subscriber.  Read More

Dairo, Ogiemwanye, Uwaoma now Directors at Etisalat Nigeria

Etisalat Nigeria has announced the appointment of Adeolu Dairo as Director, Consumer Segment, Elvis Ogiemwanye as Director, Brand & Experience and Eric Uwaoma as Director, Enterprise Segment.  Read More

Kenya Power, Safaricom in broadband project

Kenya Power International and Safaricom have signed a MoU that will see more Kenyans connected to broadband Internet.  Read More

MTN Ghana undertakes 4G LTE site testing

MTN Ghana says it has started testing over 60 cell sites located in four different regions of Ghana to pave the way for a successful 4G LTE launch in the third quarter of this year.  Read More

Ghana’s President unveils MTN House in Accra

Ghana’s President, John Dramani Mahama, has officially opened the multimillion dollar new headquarters of Ghana’s telecom giant MTN at a colourful ceremony held in Accra.  Read More

Danbatta to address NIPSS

The Executive Vice Chairman of the Nigerian Communications Commission (NCC), Prof. Umar Garba Danbatta, will address participants of 38th Senior Executive Course (SEC) of the National Institute for Policy and Strategic Studies (NIPS) March 31. Read More

PRESS OFFICES

Sage EnterpriseSAP AfricaTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4AfrikaNetworks UnlimitedArbor Networks

FEATURED STORY

Nigeria satellite resources to boost economic growthNigeria satellite resources to boost economic growth

The Management of NigComSat says Nigeria’s satellite resources are primed to help the nation in accelerating robust ICT infrastructure to boost economic development for the country.

IN DEPTH

IBM Opens First Cloud Data Centre in South AfricaIBM Opens First Cloud Data Centre in South Africa

IBM is opening a new IBM Cloud Data Centre in Johannesburg, South Africa. The new cloud center is the result of a close collaboration with Gijima and Vodacom and is designed to support cloud adoption and customer demand across the continent.  

COMPANY NEWS

RSA research reveals blind spots in threat detection

RSA, The Security Division of EMC, has released the results of a new Threat Detection Effectiveness Survey.

Networks Unlimited event highlights SimpliVity's new Omnistack Software

Leading data protection focused distributor invites hyperconverged vendor to discuss disaster recovery and data protection.

MTN and Ericsson lead the way with first LTE-U network

To future proof its business, MTN SA, together with Ericsson, has successfully trialled LTE-Unlicensed (LTE-U) at MTN’s flagship channel store in Morningside, Johannesburg.