NCA warns of ‘slamming and cramming’

TELECOMS

-
Image: By BiztechAfrica
NCA warns of ‘slamming and cramming’

Ghana’s telecoms regulator has warned phone users of various forms of mis-charging by operators.

The NCA says in a new warning that with new competition in the market, operators have become aggressive in the quest to maintain its market share and profits. The operators use variety of sales and marketing strategies to gain customers and profits and while the majority of these are carried out responsibly, some operators may attempt to gain customers through dishonest activities such as mis-selling, mis-informing and mis-charging.

NCA says there are various forms of mis-selling, such as slamming and cramming.

Slamming is switching from one network to another without the consumer’s knowledge. In some cases, consumers only become aware of this when they attempt to recharge.

Cramming is the illegal practice where operators place unauthorised or deceptive charges on consumers bills. Consumers are being tricked to pay for services that you did not order. 

Cramming may include regulated local telephone service features such as call waiting or caller ID, caller tones which are offered by operators, that one did not consent to or were misled about their actual cost.

NCA advises consumers to complain to their operators if the have fallen victim to these practices, and to escalate their complaint to the NCA if it is not resolved.



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE TELECOMS NEWS

Musical chairs in the BTCL boardroom

Change has come for the Botswana Telecommunication Corporation Limited Board of Directors with the appointment of its new crop of board members, led by legal expert Daphne Matlakala.  Read More

Kenya mobile subscribers top 31.8m

The Communications Authority of Kenya reports that the number of mobile subscribers in Kenya rose 1.8 percent to reach 31.8 million in the first quarter of this year. Read More

World Bank to help rehabilitate DRC telecoms

Dilapidated, outdated and unreliable telecommunications infrastructure in the Democratic Republic of Congo (DRC) will be rehabilitated, rebuilt and modernised. Read More

30 phone brands registered with SON

The Phone and Allied Products Dealers Association (PAPDA) at Computer Village, Lagos says it has registered 30 brands of mobile phones with the Standards Organisation of Nigeria.  Read More

TNM dishes out K2.5m in Independence promotion

Premier mobile telecom operator TNM has dished out K2.5m worth of Mpamba value during the first draw of its commemorative promotion as Malawi celebrates 50 years of self rule. Read More

Airtel chief explains Touching Lives initiative

Airtel Nigeria says its launch of Touching Lives, a new corporate social responsibility (CSR) initiative, is meant to raise hope and inspire people. Read More

Vodacom Mozambique partners with Flytxt

Flytxt, a Big Data analytics solution provider for Communication Service Providers, has announced a strategic tie up with Vodacom, Mozambique’s leading mobile network.  Read More

CEC Liquid Telecom Zambia appoints new MD

The Liquid Telecom Group and Copperbelt Energy Corporation PLC have announced the appointment of Andrew Kapula as Managing Director of CEC Liquid Telecom in Zambia. Read More

MTN enhances data communications in Western and Central regions

MTN now has over 2275 2G sites and 1090 3G sites in as well as over 4000km of fibre in place in Ghana, to empower customers to do more with voice and data.  Read More

NCA lifts ban on Vodafone

The National Communications Authority (NCA) has lifted the ban imposed on Vodafone Ghana. Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionSage HR AfricaMTN BusinessSchneider ElectricMultichoice

FEATURED STORY

Widening ICT skills gap: Cause for concernWidening ICT skills gap: Cause for concern

Nigeria's FDI gains could be eroded by the widening gap in indigenous skilled ICT manpower, writes Kokumo Goodie.

IN DEPTH

Kenya rolls out e-extension to improve agricultureKenya rolls out e-extension to improve agriculture

In a bid to curb the overwhelmed number of agricultural extension officers in Kenya, the ministry of agriculture is embracing technology with their introduction of E-Extension services, which are aimed at reaching out to over 7 million farmers annually.