NCA warns of ‘slamming and cramming’

TELECOMS

|
Image: By BiztechAfrica
NCA warns of ‘slamming and cramming’

Ghana’s telecoms regulator has warned phone users of various forms of mis-charging by operators.

The NCA says in a new warning that with new competition in the market, operators have become aggressive in the quest to maintain its market share and profits. The operators use variety of sales and marketing strategies to gain customers and profits and while the majority of these are carried out responsibly, some operators may attempt to gain customers through dishonest activities such as mis-selling, mis-informing and mis-charging.

NCA says there are various forms of mis-selling, such as slamming and cramming.

Slamming is switching from one network to another without the consumer’s knowledge. In some cases, consumers only become aware of this when they attempt to recharge.

Cramming is the illegal practice where operators place unauthorised or deceptive charges on consumers bills. Consumers are being tricked to pay for services that you did not order. 

Cramming may include regulated local telephone service features such as call waiting or caller ID, caller tones which are offered by operators, that one did not consent to or were misled about their actual cost.

NCA advises consumers to complain to their operators if the have fallen victim to these practices, and to escalate their complaint to the NCA if it is not resolved.



Share the News

Get Daily Newsletter

Search News

comments powered by Disqus

MORE TELECOMS NEWS

YahClick unveils Virtual Network Operator Service

YahClick, the broadband satellite solutions provider for home and business, has announced a partnership with VT iDirect for the introduction of Virtual Network Operator (VNO) services across YahClick’s existing footprint. Read More

WIOCC appoints new Sales Director

Nikki Popoola has joined WIOCC as Director – Sales, where she will be helping international carriers procure simple solutions to their complex connectivity challenges into and within Africa. Read More

Nigeria's telco InterC Network targets 10m customers

CDMA telco Intercellular has staged a come-back as InterC Network, with a target of capturing 10 million customers in the next five years. Read More

MTN Rwanda launches Business Call Assist for SMEs

MTN Rwanda has launched a cost-effective answering position and personal call management tool designed specifically for small and medium enterprises.  Read More

Airtel Ghana launches groundbreaking home solution

Richard Adiase, Acting Head of Airtel Business  Airtel Ghana has launched a groundbreaking home solution dubbed Airtel Quonect to provide unparalleled Communication, Connectivity and Collaborative solutions for the modern home. Read More

Ghana Chamber of Telecoms appoints Vodafone CEO as new board chairman

The Ghana Chamber of Telecommunications has appointed the CEO of Vodafone, Ms. Yolanda Cuba, as Chairperson for the ensuing year, with MTN CEO Ebenezer Asante as Vice Chair.  Read More

Telecoms Hall of Fame inducts Glo chairman, Adenuga

Globacom has been named best mobile operator for the year 2016, while its chairman, Dr. Mike Adenuga Jr., has been inducted into the Telecoms Hall of Fame for Telecoms Development as a Platinum member. Read More

Etisalat kicks off Nigerian photo competition

Etisalat Nigeria, in line with its commitment to promote innovation and creativity, has announced the opening of the 2016 Etisalat Photography Competition. Read More

Tigo Ghana rewards customer loyalty with new promo

Tigo Ghana has launched another promo geared towards rewarding and appreciating its customers.  Read More

NCA to prosecute mast owners who host illegal transmission equipment

Ghana’s telecoms regulator the National Communication Authority (NCA) has sounded a word of caution to operators of communication masts in the country to desist from hosting illegal transmission equipment off their masts or face prosecution.  Read More

PRESS OFFICES

Sage EnterpriseSAP AfricaTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4AfrikaNetworks UnlimitedArbor NetworksEricssonTigo Ghana

FEATURED STORY

Financial services sees AI as both opportunity and threatFinancial services sees AI as both opportunity and threat

Banking is already a key area where technology is having an impact throughout Africa, and a new survey assesses the impact artificial intelligence will have on this sector.

IN DEPTH

Access and Use of ICT stats releasedAccess and Use of ICT stats released

Statistics Botswana has released the first results of the 2014 Information and Communication Technology Household Survey.