NCA warns of ‘slamming and cramming’

TELECOMS

|
Image: By BiztechAfrica
NCA warns of ‘slamming and cramming’

Ghana’s telecoms regulator has warned phone users of various forms of mis-charging by operators.

The NCA says in a new warning that with new competition in the market, operators have become aggressive in the quest to maintain its market share and profits. The operators use variety of sales and marketing strategies to gain customers and profits and while the majority of these are carried out responsibly, some operators may attempt to gain customers through dishonest activities such as mis-selling, mis-informing and mis-charging.

NCA says there are various forms of mis-selling, such as slamming and cramming.

Slamming is switching from one network to another without the consumer’s knowledge. In some cases, consumers only become aware of this when they attempt to recharge.

Cramming is the illegal practice where operators place unauthorised or deceptive charges on consumers bills. Consumers are being tricked to pay for services that you did not order. 

Cramming may include regulated local telephone service features such as call waiting or caller ID, caller tones which are offered by operators, that one did not consent to or were misled about their actual cost.

NCA advises consumers to complain to their operators if the have fallen victim to these practices, and to escalate their complaint to the NCA if it is not resolved.



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE TELECOMS NEWS

SSA telecoms growing faster than any other region

The African telecoms market is set to be one of the main growth success stories for the telecoms sector in the next 5 years, according to a new report. Read More

Tigo introduces unified short code for products and services

Tigo Ghana has announced the installation of a world-class IVR (Interactive Voice Response) that will give both its pre-paid and post-paid customers the opportunity to access all its product through a unified short code, 555.  Read More

TNM to conduct biggest promotion pay-out

TNM will on August 26 splash out over K100 million in its Ufulu@50 Promotion, the biggest payout in a single day in the history of promotions in Malawi. Read More

We don’t patronise fake OEMs, says Glo

Globacom has said it does not patronise substandard original equipment manufacturers (OEMs) and telecoms equipment vendors.  Read More

Africell DRC waits ‘in vain’ for interconnection

Africell, which began operations in the DRC in June 2012, has yet to enjoy interconnection. Read More

Telecom Namibia: WACS repairs to start this weekend

Repair work on the West Africa Cable System (WACS) off Namibia’s coast is scheduled to start over the weekend, says Telecom Namibia.  Read More

MTN Uganda marks 10m subscriber mark

Having hit the 10 million subscriber base, MTN Uganda has announced that it is giving out 10 million minutes of free airtime and 100 million MB of data to its customers. Read More

Airtel Malawi launches thematic campaign

Airtel Malawi has launched a new thematic campaign dubbed 'Muli Bwanji?' a local language greeting meaning 'How are you?' aimed at depicting the warmth and love that is synonymous with Malawians. Read More

Etisalat commissions flagship Experience Centre in Abuja

Etisalat has commissioned a world class flagship Experience Centre in Abuja. Read More

Infrastructure, connectivity key to Africa’s smart cities

Infrastructure and connectivity are key to achieving the Smart City vision, say WSP and Ruckus Wireless. Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionSage HR AfricaMTN BusinessSchneider ElectricMultichoice

FEATURED STORY

Nigeria’s VAS providers ‘on brink of extinction’Nigeria’s VAS providers ‘on brink of extinction’

WASPAN chief Simon Aderinlola says unless the regulator intervenes, WASPAN may not have anything left to regulate. Kokumo Goodie reports.

IN DEPTH

Kenya rolls out e-extension to improve agricultureKenya rolls out e-extension to improve agriculture

In a bid to curb the overwhelmed number of agricultural extension officers in Kenya, the ministry of agriculture is embracing technology with their introduction of E-Extension services, which are aimed at reaching out to over 7 million farmers annually.