NCA reacts to open criticism

GOVERNMENT

|
Image: By BiztechAfrica
NCA reacts to open criticism

Ghana’s NCA has responded to an open letter demanding that it put telcos in check.

The National Communications Authority (NCA) reacted this week to an open letter by Ben Ofosu-Appiah, a senior socio-political analyst and policy strategist based in Tokyo, Japan.

Dr Ofosu-Appiah complained of poor service and lack of response from telcos, and said the NCA should take action.

The NCA said in a statement that it acts as a neutral arbitrator to investigate and resolve complaints and disputes between subscribers and their licensed operators and anybody involved in the communications industry.

However, to do so, it needed to be informed of a complaint or grievance through channels the NCA had laid down.

It noted his first complaint had been resolved. In his latest complaint, over money owing to his mother from MTN, the NCA said MTN had indeed attempted to contact his mother, but had been unable to reach her.



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE GOVERNMENT NEWS

Botswana Ministry in 5th ICT conference

Botswana’s Ministry of Transport and Communications will hold the 5th Annual ICT Pitso (conference) on the 4th and 5th of September 2014 at Tlotlo Hotel in Gaborone. Read More

Nigeria launches MasterCard-branded National eID cards

The Nigerian Identity Management Commission (NIMC) has begun the issuance of 13 million MasterCard-branded National eID cards, with President Goodluck Jonathan the first to receive his card.   Read More

Minister warns about social media

A junior minister has advised Batswana to be very cautious of the now popular social media, saying it has become a scourge and harbinger of many criminal acts including terrorism.  Read More

Which African president has the best website?

The presidency of Togo, a tiny West African nation of six million people, has the best presidential website in Africa out of the 40 countries surveyed by Jeune Afrique magazine. Read More

Multimillion Kwacha traffic project questioned

Players in the transport system have questioned the  decision to settle for MOVESA and Fischer Consortium as the eligible bidder to upgrade Maltis. Read More

Statistics Botswana conducts ICT survey

Statistics Botswana (SB) has embarked on the first-ever nationwide Botswana Information & Communication Technology (ICT) survey, targeting 2,440 households.  Read More

Rwanda Online platform officially takes off

The Government of Rwanda and Rwanda Online Platform Limited have kicked off the first phase of the Rwanda Online platform, set to establish an integrated public service platform for Government to Business and Government to Citizen services.  Read More

Congo Brazzaville, Cameroon customs go hi-tech

Congo-Brazzaville and Cameroon have agreed to seek the help of ICTs to computerise their customs services. Read More

Candidates decry lack of internet in villages

Aspiring parliamentary candidates have decried lack of technology in the villages bordering the urban spaces and beyond.  Read More

COFEK supports Matiangi over impeachment calls

The Consumers Federation of Kenya (COFEK) has defended Ministry of ICT cabinet secretary Dr Fred Matiangi after the ICT Association of Kenya (ICTAK) called for him to be impeached. Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionSage HR AfricaMTN BusinessSchneider ElectricMultichoice

FEATURED STORY

Safaricom-Equity battle for mobile banking hots up Safaricom-Equity battle for mobile banking hots up

Equity bank's entry to the mobile banking and telephony industry is still hanging in the balance with London-based global association of mobile operators (GSMA) calling for independent audit. 

IN DEPTH

Kenya rolls out e-extension to improve agricultureKenya rolls out e-extension to improve agriculture

In a bid to curb the overwhelmed number of agricultural extension officers in Kenya, the ministry of agriculture is embracing technology with their introduction of E-Extension services, which are aimed at reaching out to over 7 million farmers annually.