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NCA reacts to open criticism

Ghana’s NCA has responded to an open letter demanding that it put telcos in check.

The National Communications Authority (NCA) reacted this week to an open letter by Ben Ofosu-Appiah, a senior socio-political analyst and policy strategist based in Tokyo, Japan.

Dr Ofosu-Appiah complained of poor service and lack of response from telcos, and said the NCA should take action.

The NCA said in a statement that it acts as a neutral arbitrator to investigate and resolve complaints and disputes between subscribers and their licensed operators and anybody involved in the communications industry.

However, to do so, it needed to be informed of a complaint or grievance through channels the NCA had laid down.

It noted his first complaint had been resolved. In his latest complaint, over money owing to his mother from MTN, the NCA said MTN had indeed attempted to contact his mother, but had been unable to reach her.

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