MTN SA decommissions its mobile money service

Following much deliberation, MTN South Africa has taken a decision to decommission its Mobile Money offering due to lack of commercial viability.

MTN SA launched its mobile money platform in 2012, and the service has regularly been improved and updated since its launch. This included MTN partnering with Pick ‘n Pay and Boxer to offer its money remittance platform. The mobile money platform gained traction and by attracting over two million registered customers.

“The operating costs of providing a mobile money platform has become prohibitive. The decision by MTN SA to shelve its mobile money service does not signify a complete exit from financial services. MTN is still committed to remaining a significant player in the financial services space and we are exploring opportunities in financial services space and other adjacent sectors,” says Larry Annetts, Chief Consumer Officer: MTN South Africa.

MTN is working with its mobile money partners to ensure that its customers are not adversely affected.

MTN says it remains committed to providing its customers with affordable mobile financial services. To that end, MTN will be introducing innovative and customised financial services products in the near future as it strives to lead the delivery of a bold, new digital world to its customers.

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