MTN Rwanda ordered to improve service

GOVERNMENT

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Image: By BiztechAfrica
MTN Rwanda ordered to improve service

Rwanda’s Utilities Regulatory Agency, RURA, has issued an enforcement notice to MTN to improve its quality of service.

In an official notice issued this week, RURA said that there had been complaints from the general public about severe and repetitive instabilities on the MTN network, with frequent call drops, cell set up failures and abrupt call disconnections.

It said the MTN Rwanda network instability had persisted despite several directives issued by RURA Management requesting MTN Rwanda to improve its quality of service, and despite MTN Rwanda having committed to addressing the issue by the end of February this year.

The regulatory board said it was issuing an enforcement notice to MTN Rwanda in accordance with Article 14 of the Law No 44/2001 governing Telecommunications.

The notice directed MTN to comply with conditions imposed in the enforcement notice within one month and to submit a compliance report to the board by the end of this period.



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