MTN introduces personal security number
TELECOMS| Sept. 1, 2012, 9:30 a.m.
By Kokumo Goodie, Lagos, Nigeria
MTN Nigeria has introduced an MTN Security Number aimed at improving customer experience by empowering customers to resolve most of their issues using a number of avenues, including telephone and the internet.
The Customer Relations Executive of MTN Nigeria, Akin Braithwaite, said in a statement said that the MTN Security Number opens the door to a world of convenience and Do It Yourself (DIY) for MTN customers.
According to Braithwaite, the newly introduced MTN Security Number gives customers full access to MTN’s entire service channels like Walk-in centres, Customer Care Help line 180, Web SelfService and My IVR-181.
He said it also affords customers security and protection from mobile fraud and offers uniform authentication and unique identity on the MTN network.
Braithwaite said the Security Number, which consists of 12 digit Customer Identification number and 4 digits Security Key that is totally unique and personal to each customer is already being forwarded to customers via SMS.
He said customers who have registered their SIMs but have not received notification of their MTN Security Number, can visit any MTN Walk-in Centre closest to them or call MTN customer care toll free line – 180, adding that upon verification of ownership of the customer’s SIM, the security number will be sent to him/her.
Braithwaite stated that the introduction of the number is another first by MTN in the industry, adding that although the service was conceived a while ago, the process and system needed time to be
designed, developed and tested to be error-proof to ensure a smooth implementation. The security number according to MTN is very important and customers must protect it, keep it private and not disclose it to anyone. MTN Nigeria he added will not be held liable for any loss or damage resulting from the disclosure of the number to third parties.
“We advise that customers change the last 4 digits or Security Key of their security number immediately they receive it by simply logging on to www.mtnonline.com to access the Web Self Service or visiting any MTN Walk In Centre closest to them or call our customer care help line – 180,” he said.
Also speaking on the new initiative, Corporate Services Executive, MTN Nigeria, Akinwale Goodluck, said it attests to MTN’s commitment to leading innovation and customer satisfaction in the industry.
MORE TELECOMS NEWS
MainOne marks 5 yearsIn its five year existence, MainOne has invested over $300m in infrastructure in West Africa. Read More
MTN CEO restates commitment to educationThe Chief Executive Officer of MTN Nigeria, Mr. Michael Ikpoki, has restated the telco’s strong commitment to partnering with government to develop the education sector. Read More
VP commissions Huawei Seeds for the Future programmeGhana’s Vice President, H.E Paa Kwasi Amissah Arthur, has officially commissioned the Huawei Seeds for the Future Programme in Accra. Read More
IHS plans to inject fresh $500m to grow capacityMohammed Darwish, managing director of IHS Towers, says the firm will soon inject another $500million into the business after raising some $2.5billion to finance expansion drives. Darwish spoke with biztecafrica.com in Lagos. Read More
More convenience for Airtel customers in Embu with new Airtel shopAirtel Kenya has opened a new Airtel shop in Embu town as part of the company’s aggressive expansion and upgrade plan. Read More
Nebula: You’re probably wasting 20% of your telecoms spendSouth African businesses are wasting up to 20% of their telecommunications spend every year, according to a new white paper by Nebula. Read More
Tigo CEO chairs Ghana Chamber of TelecommunicationsThe Governing Council of the Ghana Chamber of Telecommunication has elected the Chief Executive Officer of Tigo Ghana Roshi Motman as the new Chair of the Chamber. Read More
MTNC inaugurates new Service CentresMTN Cameroon has inaugurated two new Service Centres in the city of Yaounde. Read More
Airtel completes network upgrade in NairobiBharti Airtel has announced the completion of phase one of its network upgrade in Nairobi area. Read More
FEATURED STORYIHS plans to inject fresh $500m to grow capacity
Mohammed Darwish, managing director of IHS Towers, says the firm will soon inject another $500million into the business after raising some $2.5billion to finance expansion drives. Darwish spoke with biztecafrica.com in Lagos.
BEST READ NEWS
IN DEPTHAs curtain falls on MDGs, what next?
Dr. Bjorn Lomborg, president of the Copenhagen Consensus Centre, speaks to Biztechafrica about setting smart targets.
COMPANY NEWSMTN Business expands partnership with Samsung to offer enterprise customers increased security
Samsung Electronics South Africa has announced that MTN Business has been appointed as a reseller of Samsung’s KNOX licenses to its customers.