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MTN introduces personal security number

By Kokumo Goodie, Lagos, Nigeria

MTN Nigeria has introduced an MTN Security Number aimed at improving customer experience by empowering customers to resolve most of their issues using a number of avenues, including telephone and the internet.

The Customer Relations Executive of MTN Nigeria, Akin Braithwaite, said in a statement said that the MTN Security Number opens the door to a world of convenience and Do It Yourself (DIY) for MTN customers.

According to Braithwaite, the newly introduced MTN Security Number gives customers full access to MTN’s entire service channels like Walk-in centres, Customer Care Help line 180, Web SelfService and My IVR-181.

He said it also affords customers security and protection from mobile fraud and offers uniform authentication and unique identity on the MTN network.

Braithwaite said the Security Number, which consists of 12 digit Customer Identification number and 4 digits Security Key that is totally unique and personal to each customer is already being forwarded to customers via SMS.

He said customers who have registered their SIMs but have not received notification of their MTN Security Number, can visit any MTN Walk-in Centre closest to them or call MTN customer care toll free line – 180, adding that upon verification of ownership of the customer’s SIM, the security number will be sent to him/her.

Braithwaite stated that the introduction of the number is another first by MTN in the industry, adding that although the service was conceived a while ago, the process and system needed time to be

designed, developed and tested to be error-proof to ensure a smooth implementation. The security number according to MTN is very important and customers must protect it, keep it private and not disclose it to anyone. MTN Nigeria he added will not be held liable for any loss or damage resulting from the disclosure of the number to third parties.

“We advise that customers change the last 4 digits or Security Key of their security number immediately they receive it by simply logging on to to access the Web Self Service or visiting any MTN Walk In Centre closest to them or call our customer care help line – 180,” he said.

Also speaking on the new initiative, Corporate Services Executive, MTN Nigeria, Akinwale Goodluck, said it attests to MTN’s commitment to leading innovation and customer satisfaction in the industry.

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