MTN introduces personal security number


Image: By BiztechAfrica
MTN introduces personal security number

By Kokumo Goodie, Lagos, Nigeria

MTN Nigeria has introduced an MTN Security Number aimed at improving customer experience by empowering customers to resolve most of their issues using a number of avenues, including telephone and the internet.

The Customer Relations Executive of MTN Nigeria, Akin Braithwaite, said in a statement said that the MTN Security Number opens the door to a world of convenience and Do It Yourself (DIY) for MTN customers.

According to Braithwaite, the newly introduced MTN Security Number gives customers full access to MTN’s entire service channels like Walk-in centres, Customer Care Help line 180, Web SelfService and My IVR-181.

He said it also affords customers security and protection from mobile fraud and offers uniform authentication and unique identity on the MTN network.

Braithwaite said the Security Number, which consists of 12 digit Customer Identification number and 4 digits Security Key that is totally unique and personal to each customer is already being forwarded to customers via SMS.

He said customers who have registered their SIMs but have not received notification of their MTN Security Number, can visit any MTN Walk-in Centre closest to them or call MTN customer care toll free line – 180, adding that upon verification of ownership of the customer’s SIM, the security number will be sent to him/her.

Braithwaite stated that the introduction of the number is another first by MTN in the industry, adding that although the service was conceived a while ago, the process and system needed time to be

designed, developed and tested to be error-proof to ensure a smooth implementation. The security number according to MTN is very important and customers must protect it, keep it private and not disclose it to anyone. MTN Nigeria he added will not be held liable for any loss or damage resulting from the disclosure of the number to third parties.

“We advise that customers change the last 4 digits or Security Key of their security number immediately they receive it by simply logging on to to access the Web Self Service or visiting any MTN Walk In Centre closest to them or call our customer care help line – 180,” he said.

Also speaking on the new initiative, Corporate Services Executive, MTN Nigeria, Akinwale Goodluck, said it attests to MTN’s commitment to leading innovation and customer satisfaction in the industry.

Share the News

Get Daily Newsletter

comments powered by Disqus


Orange, ENGIE to optimise power supply to telecoms infrastructure in Africa

Orange and ENGIE have signed a partnership covering two projects – the expansion of the rural electricity grid and ENGIE’s optimisation of energy supplied to Orange’s telecoms infrastructure in Africa.   Read More

MTN Ghana ready to deploy 4G LTE

The Chief Executive Officer at MTN Ghana, Ebenezer Twum Asante, has indicated MTN Ghana’s readiness and preparedness to deploy 4G LTE in the country.  Read More

New Airtel shop opens in Meru

Airtel has unveiled a new walk-in Service Centre in Meru that offers customers the convenience and ease of access to Airtel's range of value-added products and services. Read More

BTCL releases ‘ultimate communications solution’

The Botswana Telecommunications Corporations Limited (BTCL) has unveiled a mobile VSAT product meant to revolutionise the way of doing business in the country.  Read More

Glo unveils Twin Bash with 400% data bonus, 200% airtime bonus

Just two weeks after the launch of the Free Tomorrow promo, Globacom has unveiled another promo with benefits that include quadruple data and free double airtime for calls to all network. Read More

Vodafone Ghana CEO urges African SMEs to embrace technology as a key enabler

Vodafone Ghana Chief Executive Officer Haris Broumidis has urged local entrepreneurs to embrace technology to help their businesses to grow. Read More

Orange signs an agreement with Helios Investment Partners for sale of Telkom Kenya stake

The Orange Group has announced that it has signed a binding agreement with Helios Investment Partners for the sale of its entire 70% stake in Telkom Kenya. Read More

MTN CEO resigns

MTN has appointed Phuthuma Nhleko as Executive Chairman in a temporary capacity following the resignation of Sifiso Dabengwa as CEO. Read More

MTN clarifies NCC fine status

MTN has released a statement to clarify the Nigeria Communications Commission (NCC) fine and related issues. Read More

Vodacom stresses the need for unified communication for the growth of Nigerian SMEs

Dare Ogunlade, General Manager of Cisco Nigeria, has highlighted the benefits of Unified Communications (UC) to SMEs. Read More


Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4AfrikaNetworks Unlimited


eCommerce in Africa urged to take advantage of mobile eCommerce in Africa urged to take advantage of mobile

The Executive Chairman of Alltel has urged operators of eCommerce in Ghana and Africa as a whole to take advantage of the current trend for Africans to trade online via their mobile handsets. 


Nigeria needs $25b investment in broadband, says WoodNigeria needs $25b investment in broadband, says Wood

Telecoms executive Adrian Wood speaks to Kokumo Goodie about investment potential in Nigeria.