MTN introduces personal security number
TELECOMS| Sept. 1, 2012, 9:30 a.m.
By Kokumo Goodie, Lagos, Nigeria
MTN Nigeria has introduced an MTN Security Number aimed at improving customer experience by empowering customers to resolve most of their issues using a number of avenues, including telephone and the internet.
The Customer Relations Executive of MTN Nigeria, Akin Braithwaite, said in a statement said that the MTN Security Number opens the door to a world of convenience and Do It Yourself (DIY) for MTN customers.
According to Braithwaite, the newly introduced MTN Security Number gives customers full access to MTN’s entire service channels like Walk-in centres, Customer Care Help line 180, Web SelfService and My IVR-181.
He said it also affords customers security and protection from mobile fraud and offers uniform authentication and unique identity on the MTN network.
Braithwaite said the Security Number, which consists of 12 digit Customer Identification number and 4 digits Security Key that is totally unique and personal to each customer is already being forwarded to customers via SMS.
He said customers who have registered their SIMs but have not received notification of their MTN Security Number, can visit any MTN Walk-in Centre closest to them or call MTN customer care toll free line – 180, adding that upon verification of ownership of the customer’s SIM, the security number will be sent to him/her.
Braithwaite stated that the introduction of the number is another first by MTN in the industry, adding that although the service was conceived a while ago, the process and system needed time to be
designed, developed and tested to be error-proof to ensure a smooth implementation. The security number according to MTN is very important and customers must protect it, keep it private and not disclose it to anyone. MTN Nigeria he added will not be held liable for any loss or damage resulting from the disclosure of the number to third parties.
“We advise that customers change the last 4 digits or Security Key of their security number immediately they receive it by simply logging on to www.mtnonline.com to access the Web Self Service or visiting any MTN Walk In Centre closest to them or call our customer care help line – 180,” he said.
Also speaking on the new initiative, Corporate Services Executive, MTN Nigeria, Akinwale Goodluck, said it attests to MTN’s commitment to leading innovation and customer satisfaction in the industry.
MORE TELECOMS NEWS
Baudin leaves Orange BotswanaOrange Botswana CEO Phillippe Baudin has resigned from the company just one year into his three year contract. Read More
Econet steps up Ebola responseEconet Wireless has been working quietly behind the scenes with various government departments, including the Ministry of Health and Child Care, to prepare Zimbabwe for any possible outbreak of Ebola. Read More
Political uncertainty holds back North African telecomsSocial and political uncertainty is hampering investment in telecoms in North African countries such as Algeria, Libya and Egypt in spite of the evident opportunities, says Frost & Sullivan. Read More
AUC expands connectivity services with Emerging Markets CommunicationsEmerging Markets Communications (EMC) has announced that the African Union Commission (AUC) has expanded its connectivity services with the company in Africa and renewed its existing contract. Read More
Mixed growth in Kenyan telecomsThe latest industry data released by the Communications Authority of Kenya indicates growth in some areas and a decline in others. Read More
BlackBerry Passport unveiled in NigeriaBlackBerry Limited has launched the BlackBerry Passport, a new device built for productivity, in Nigeria. Read More
Etisalat’s subscriber figures top 20 millionEtisalat Nigeria has announced that its active subscribers figures have now reached 20 million, upp from 17 million in December last year. Read More
Over 2,000 entrepreneurs become Glo Xchange agentsNigerian carrier Globacom has signed up over 2,000 entrepreneurs as agents for its massive mobile money initiative. Read More
Econet: diversification pays offEconet Wireless Zimbabwe says its strategy to steer the business towards value added services is beginning to bear fruit, as its overlay services showed strong growth in the half year to August 2014. Read More
FEATURED STORYGrowing African focus on data security
Beachhead Solutions’ new SA and Mauritius country manager explains the challenges and solutions around securing customer data and compliance with new personal information legislation.
BEST READ NEWS
IN DEPTHAfrica lags on digital migration
Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.
COMPANY NEWSSchneider Electric off-grid, on-profit solutions to create social change in African rural communitie
Schneider Electric South Africa has set itself a target to create access to energy for 20,000 Africans by the end of this year.SAP accelerates shift to the Cloud with 41% revenue growth in third quarter
SAP has once again raised its revenue outlook, reporting broad market adoption of SAP HANA and its ‘Run Simple’ strategy validated.