MTN introduces personal security number
TELECOMS| Sept. 1, 2012, 9:30 a.m.
By Kokumo Goodie, Lagos, Nigeria
MTN Nigeria has introduced an MTN Security Number aimed at improving customer experience by empowering customers to resolve most of their issues using a number of avenues, including telephone and the internet.
The Customer Relations Executive of MTN Nigeria, Akin Braithwaite, said in a statement said that the MTN Security Number opens the door to a world of convenience and Do It Yourself (DIY) for MTN customers.
According to Braithwaite, the newly introduced MTN Security Number gives customers full access to MTN’s entire service channels like Walk-in centres, Customer Care Help line 180, Web SelfService and My IVR-181.
He said it also affords customers security and protection from mobile fraud and offers uniform authentication and unique identity on the MTN network.
Braithwaite said the Security Number, which consists of 12 digit Customer Identification number and 4 digits Security Key that is totally unique and personal to each customer is already being forwarded to customers via SMS.
He said customers who have registered their SIMs but have not received notification of their MTN Security Number, can visit any MTN Walk-in Centre closest to them or call MTN customer care toll free line – 180, adding that upon verification of ownership of the customer’s SIM, the security number will be sent to him/her.
Braithwaite stated that the introduction of the number is another first by MTN in the industry, adding that although the service was conceived a while ago, the process and system needed time to be
designed, developed and tested to be error-proof to ensure a smooth implementation. The security number according to MTN is very important and customers must protect it, keep it private and not disclose it to anyone. MTN Nigeria he added will not be held liable for any loss or damage resulting from the disclosure of the number to third parties.
“We advise that customers change the last 4 digits or Security Key of their security number immediately they receive it by simply logging on to www.mtnonline.com to access the Web Self Service or visiting any MTN Walk In Centre closest to them or call our customer care help line – 180,” he said.
Also speaking on the new initiative, Corporate Services Executive, MTN Nigeria, Akinwale Goodluck, said it attests to MTN’s commitment to leading innovation and customer satisfaction in the industry.
MORE TELECOMS NEWS
Employees voice concern over IPODaggers have been drawn between the Botswana Telecommunications Corporation Limited (BTCL) employees and the management over an alleged lack of consultation on the Initial Public Offer. Read More
Local firms reap rewards of BOFINET tenderA multi-million dollar tender issued by Botswana Fibre Networks (BOFINET) will benefit a handful of local ICT and construction organisations. Read More
Vodafone Ghana wins two CIMG awardsVodafone Ghana has been adjudged the Telecommunications Company of the Year 2013, while its Corporate Social Responsibility (CSR) programme, HealthLine, picked the TV Programme of the Year 2013 award at the Chartered Institute of Marketing Ghana (CIMG) Awards held in Accra. Read More
Gabon, World Bank sign US$58 million-fibre optic agreementGabon and the World Bank have signed a US$58 million agreement that will clear the way for the construction of a major fibre optic infrastructure to link the country’s five provinces and cross over to the Republic of Congo. Read More
Operators to suffer $14bn in lost revenues this yearA new report has found that voice and messaging traffic lost to OTT (Over The Top) players such as WhatsApp, Facebook and Skype will cost network operators $14 billion in revenues globally this year. Read More
Wiko eyes 10% market shareNew entrant to Nigeria’s mobile phone industry and French firm, Wiko Mobile, says it is targeting 10 per cent of Nigeria’s market. Read More
TeliaSonera International Carrier strengthens connectivity in Western AfricaTeliaSonera International Carrier (TSIC) and Angola Cables have announced an IP Transit agreement that will enhance regional connectivity to TSIC’s customer base along the West African coast using Angola Cables’ significant submarine cable assets. Read More
We’ve built West Africa's strongest aerial fibre, says Phase 3 chiefThe Chief Executive Officer of Phase 3 Telecom, Mr. Stanley Jegede, says the firm has invested massively in building a very robust aerial fibre network to improve connectivity across the country and the entire West African sub-region. Read More
Orange launches reward scheme for corporate clientsOrange has introduced a loyalty programme for its corporate clients, dubbed Corporate Ziada. Read More
FEATURED STORYGrowing African focus on data security
Beachhead Solutions’ new SA and Mauritius country manager explains the challenges and solutions around securing customer data and compliance with new personal information legislation.
BEST READ NEWS
IN DEPTHAfrica lags on digital migration
Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.