MTN Ghana, Expresso sanctioned
Ghana’s NCA has imposed penalties against MTN and Expresso over quality of service issues.
Last year, all Ghana’s telcos were fined for failing to meet all the quality of service standards. In a new statement, the National Communications Authority says MTN and Expresso failed to meet all the required standards early this year. The assessment was done on Stand –alone Dedicated Control Channel (SDCCH) Congestion, Call Set up Time (CST), Call Congestion Rate (CCR) and Call Drop Rates.
MTN was fined GHC150,000 and Expresso GHC100,000, suspended on condition that it erect a mast in Tarkwa to improve service in that area.
MTN was found to have violated quality of service standards, specifically Call setup in Ashanti and Western Regions, and Call Congestion. NCA said Vodafone, Tigo and Airtel were in compliance in the three regions on all parameters,
NCA noted that its main priority was to provide best-in-class mobile services to consumers in line with its vision of creating and maintaining an efficient, transparent and business friendly telecom environment to enable Ghana become the premier destination of ICT investment.