MTN Ghana, Expresso sanctioned


Image: By BiztechAfrica
MTN Ghana, Expresso sanctioned

Ghana’s NCA has imposed penalties against MTN and Expresso over quality of service issues.

Last year, all Ghana’s telcos were fined for failing to meet all the quality of service standards. In a new statement, the National Communications Authority says MTN and Expresso failed to meet all the required standards early this year. The assessment was done on Stand –alone Dedicated Control Channel (SDCCH) Congestion, Call Set up Time (CST), Call Congestion Rate (CCR) and Call Drop Rates.

MTN was fined GHC150,000 and Expresso GHC100,000,  suspended on condition that it erect a mast in Tarkwa to improve service in that area.

MTN was found to have violated quality of service standards, specifically Call setup in Ashanti and Western Regions, and Call Congestion. NCA said Vodafone, Tigo and Airtel were in compliance in the three regions on all parameters,

NCA noted that its main priority was to provide best-in-class mobile services to consumers in line with its vision of creating and maintaining an efficient, transparent and business friendly telecom environment to enable Ghana become the premier destination of ICT investment.

Share the News

Get Daily Newsletter

comments powered by Disqus


CAK cracks down on SIMbox fraudsters

The Kenyan telecoms regulator, the Communications Authority of Kenya, has swooped on alleged SIMbox fraudsters in Nairobi. Read More

SES, CENI partner on satellite network for Burkina Faso elections

Over 350 polling stations across Burkina Faso will be connected and voting results transmitted immediately via satellite communication technology. Read More

Lawmakers urge review of CBN’s cashless policy

Nigerian lawmakers are rooting for the review of the cashless policy of the Central Bank of Nigeria (CBN) which they described as constraining Nigerian’s ability to spend money for businesses and personal transactions. Read More

Guinea turns to Gemalto to modernise its national voter register

Gemalto has managed a comprehensive modernisation of Guinea’s voter register on behalf of CENI, the National Independent Electoral Commission.  Read More

NIMC apologises for service disruptions at enrolment centres

The management of the National Identity Management Commission (NIMC) has apologisd to Nigerians who are currently facing challenges enrolling on its platform. Read More

ComTech minister: Buhari to decide on MTN fine

Dr Ernest Ndukwe, Dr Omobola Johnson, Barr Adebayo Shittu and Sir 'demola Aladekomo Nigerian President Muhammadu Buhari will soon take a decision on the payment of the N1.4trillion fine imposed on MTN by the NCC. Read More

New NIMC CEO named

Nigerian President Muhammadu Buhari has approved the appointment of Engr. Aliyu Aziz Abubakar, as the new Director General and Chief Executive Officer of Nigeria’s National Identity Management Commission (NIMC). Read More

GSM service providers risk fresh regulatory sanctions

The NCC is set to sanction the three of the four GSM service providers for failing to comply with its directive on auto-renewal of subscribers’ data bundles.  Read More

Mobile Compact Lab presented to Botswana

The Global Pharma Health Fund, a charitable initiative funded by Merck, a leading science and technology company, has donated a mobile compact laboratory to the Health Ministry in the capital city of Gaborone to help detect counterfeit medicines. Read More

KRA sweeps marketing excellence awards for the authority’s iTax solution

The Kenya Revenue Authority (KRA) has added yet another feather on its cap, after winning a Marketing Society of Kenya (MSK) award. Read More


Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4AfrikaNetworks Unlimited


eCommerce in Africa urged to take advantage of mobile eCommerce in Africa urged to take advantage of mobile

The Executive Chairman of Alltel has urged operators of eCommerce in Ghana and Africa as a whole to take advantage of the current trend for Africans to trade online via their mobile handsets. 


Nigeria needs $25b investment in broadband, says WoodNigeria needs $25b investment in broadband, says Wood

Telecoms executive Adrian Wood speaks to Kokumo Goodie about investment potential in Nigeria.