MTN, Etisalat compensate BlackBerry users in Nigeria
TELECOMS| Oct. 21, 2011, 5:55 p.m.
By Lukas Ajanaku, Lagos, Nigeria
Following last week’s global BlackBerry service disruption, telecommunications giant MTN Nigeria and Etisalat Nigeria have announced a four-day and three-day free service to their BlackBerry customers.
According to MTN, the compensation package is coming in spite of the fact that the outage was caused by a server failure from Research in Motion (RIM), the global provider of BlackBerry services.
According to Akinwale Goodluck, MTN’s Corporate Services Executive, the compensation package is for the inconveniences MTN customers experienced during the downtime.
“MTN is a customer-focused organisation and we are aware of the inconvenience our customers suffered during the down time. That is why, in spite of the fact that the three-day BlackBerry disruption was caused by an incident outside our control, we will extend to 4 days, the subscription of affected pre-paid and post-paid BlackBerry subscribers,” he said.’
Etsalat Nigeria said its pre-paid customers will receive the equivalent of three days’ free usage, while monthly bills of post-paid subscribers will be adjusted to reflect the additional three days.
The Chief Commercial Officer of Etisalat Nigeria, Wael Ammar, said: “Keeping our customers satisfied is a priority for us and given the exceptional and extraordinary circumstances, we are compensating our BlackBerry users to demonstrate our care for their loyalty to our company.”
A massive three-day outage of BlackBerry data services occurred in Europe, the Middle East and Africa between Monday, 10th to Wednesday 12th of October 2011. The Blackberry Internet Service (BIS) — comprising Blackberry Messenger (BBM), email and web services — was affected and potentially affected millions, given that Research In Motion's declared subscriber base worldwide about 70 million.
During the outage, messaging and web browsing on BlackBerry were halted across many parts of the world.
MORE TELECOMS NEWS
TeliaSonera International Carrier strengthens connectivity in Western AfricaTeliaSonera International Carrier (TSIC) and Angola Cables have announced an IP Transit agreement that will enhance regional connectivity to TSIC’s customer base along the West African coast using Angola Cables’ significant submarine cable assets. Read More
We’ve built West Africa's strongest aerial fibre, says Phase 3 chiefThe Chief Executive Officer of Phase 3 Telecom, Mr. Stanley Jegede, says the firm has invested massively in building a very robust aerial fibre network to improve connectivity across the country and the entire West African sub-region. Read More
Orange launches reward scheme for corporate clientsOrange has introduced a loyalty programme for its corporate clients, dubbed Corporate Ziada. Read More
MTN Ghana launches fixed wireless phones for SMEsMTN Ghana has launched the Eazifon fixed wireless phone as an alternative to the traditional landline fixed phone for Small and Medium-sized Enterprises (SMEs). Read More
Cameroon to increase telephone digits in NovemberThe number of telephone digits in Cameroon will be increased from eight to nine come 21 November 2014, the telecoms regulator, l’Agence de Régulation des Télécommunications (ART), announced recently at a press briefing. Read More
“Colossal disparity” between fixed, mobile penetration in AfricaThere is a “colossal disparity” between fixed and mobile communication penetration rates in Africa, according to analyst firm Frost & Sullivan. Read More
Preparing for the next evolution in the telecoms landscapeChange is coming to the telecoms market, as increased competition, reduced cost of services and changing business models pave the way for new services, new solutions and more pervasive communication to connect more users, more affordably, says Jasco. Read More
MTN notes ruling by International Arbitration PanelMTN Group has noted that a tribunal of independent arbitrators has ruled against Turkish mobile operator Turkcell, in the investor-state arbitration under a bilateral investment treaty case held in terms of the rules of the United Nations Commission on International Trade Law (UNCITRAL). Read More
Vodacom enhances enterprise voice suiteVodacom Business Nigeria has enhanced its enterprise voice suite with the launch of two new solutions, Business Connect and Business Express. Read More
Telecom Namibia receives NTA certificationTelecom Namibia Training Centre has been endorsed by the Namibia Training Authority (NTA), the national body responsible for the registration of vocational training centres and institutes, to deliver a wide range of general IP/IT training programmes. Read More
FEATURED STORYGrowing African focus on data security
Beachhead Solutions’ new SA and Mauritius country manager explains the challenges and solutions around securing customer data and compliance with new personal information legislation.
BEST READ NEWS
IN DEPTHAfrica lags on digital migration
Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.
COMPANY NEWSVMware reports third quarter 2014 results
VMware, the global leader in virtualization and cloud infrastructure, today announced Year-over-Year Revenue Growth of 18% to $1.52 Billion in its financial results for the third quarter ...CNN, MultiChoice name top African Journalist 2014
Kenyan journalist Joseph Mathenge has been awarded the top prize at this year’s CNN MultiChoice African Journalist 2014 Awards Ceremony.