MTL hires broadband services experts
TELECOMS| Oct. 7, 2012, 1:24 p.m.
By Gregory Gondwe, Blantyre, Malawi
Confounded by failure to get optimum service out of its top-quality broadband service delivery equipment, the Malawi Telecommunications Limited (MTL) has hired a team of experts that will ‘revolutionalise’ the telecommunication industry by coming up with fast and efficient service delivery for both internet access and solutions for Broadband Virtual Private Network (VPN).
MTL head of marketing Wanangwa Thindwa said the preliminary assignment for the team will be to focus on the services rendered in the country’s four cities of Blantyre, Zomba, Lilongwe and Mzuzu.
“This will ensure better customer service delivery for all our broadband solutions which include internet and enterprise connectivity VPN,” said Thindwa.
Ever since some of these services came into effect some years ago, Thindwa explained that customers would wait for months in order to be connected. He said sometimes they would even wait for ‘some time’ before getting answers on their queries on MTL broadband services.
Thindwa acknowledged that the problems were stemming from the fact that broadband solutions are complex and they had no expertise to deal with them.
“To get the best out of MTL’s services, the customer needs to interact with people who are conversant with the technologies and are able to articulate the possible solutions and respond to the customers’ needs appropriately,” he explained.
Because of its fibre optic cable backbone MTL does not only provide internet but broadband solutions to both businesses and individuals across the country as well says Thindwa.
MTL offers broadband solutions using four different access internet technologies such as optic fiber, WiMAX, CDMA and XDSL.
WiMAX is only available in three cities of Mzuzu, Lilongwe and Blantyre, while CDMA and DSL are available in most parts of the country.
MTL says WiMAX is fast becoming popular because customers who are buying the WiMAX router are able to connect up to four PCs.
The WiMAX router is also able to connect WiFi-enabled mobile phones to the internet.
However for the other three internet access technologies falling under the brand MiNET, CDMA and DSL depending on where the customer is based, MTL staff will advise what technology would be ideal for each customer.
MORE TELECOMS NEWS
New Samsung flagships arrive in KenyaSamsung Electronics last week launched its entirely redefined smartphones, the Galaxy S6 and Galaxy S6 edge, into the Kenyan market. Read More
Glo gives subscribers 200% bonus airtimeNigerian operator Globacom has launched three new packages designed to give subscribers the most affordable call rates in the country. Read More
Huawei seeks to help build better connected AfricaHuawei is seeking closer cooperation with the governments of Zimbabwe and other southern African countries in accelerating connectivity, the company’s VP for Eastern and Southern Africa, has told the Innovation Africa Digital (IAD) Summit 2015 in Vitoria Falls. Read More
NATCOM set to take over NITEL/Mtel assetsThe government of Nigeria has cleared the coast for the take-over of the assets of former state-run NITEL and its mobile arm Mtel, by an indigenous firm, NATCOM Consortium. Read More
Nigeria lawmakers approve NCC’s N60.2b budgetNigeria’s lower legislative chamber, the House of Representatives, has passed the N60.258 billion 2015 budget of the Nigerian Communications Commission (NCC). Read More
Microsoft empowers loyal customers in it Make It Happen PromoWinners of the Make it Happen Competition have received their prizes at the posh Silver Bird Lounge in Accra. Read More
Nigeria’s active telephone numbers up to 142mThe Nigerian Communications Commission (NCC) says the number of active telephone lines in the country increased to 142,589,775 in February. Read More
Tigo opens 46th Customer Experience CentreTigo Ghana has opened a new Customer Experience Centre in Abeka Lapaz, as part of the company’s ongoing nationwide retail expansion. Read More
TEDx Accra hosts Vodafone Chief Marketing guru Agnes EssahOne of Ghana’s most innovative and inspirational sharing platforms, TEDx Accra, hosted Vodafone Ghana’s Chief Marketing Officer, Agnes Emefa Essah, among other distinguished speakers at this year’s TEDx Accra summit. Read More
NATCOM completes payment in NITEL, Mtel acquisitionThe preferred bidder of Nigerian Telecommunications Limited (NITEL) and its mobile arm (Mtel), NATCOM Consortium, has paid $176,575,700 (N29,696,469,600) — being the outstanding 70 per cent of the $252,521,000 bid price for the acquisition of the assets and business units of the enterprises. Read More
FEATURED STORYe-commerce space untapped, says phonekings head
E-commerce is the future, says the head of a new online electronics mall launched in Nigeria. Tayo Olusanya spoke to Kokumo Goodie in Lagos.
BEST READ NEWS
IN DEPTHVillagers get solar training at Barefoot College
The Botswana Human Resource Development Council (HRDC) has seconded seven semi-illiterate mostly Ngwatle villagers for a six month solar electrification training course at the famed Barefoot College in India.