MTL hires broadband services experts
TELECOMSBy BiztechAfrica - Oct. 7, 2012, 1:24 p.m.
By Gregory Gondwe, Blantyre, Malawi
Confounded by failure to get optimum service out of its top-quality broadband service delivery equipment, the Malawi Telecommunications Limited (MTL) has hired a team of experts that will ‘revolutionalise’ the telecommunication industry by coming up with fast and efficient service delivery for both internet access and solutions for Broadband Virtual Private Network (VPN).
MTL head of marketing Wanangwa Thindwa said the preliminary assignment for the team will be to focus on the services rendered in the country’s four cities of Blantyre, Zomba, Lilongwe and Mzuzu.
“This will ensure better customer service delivery for all our broadband solutions which include internet and enterprise connectivity VPN,” said Thindwa.
Ever since some of these services came into effect some years ago, Thindwa explained that customers would wait for months in order to be connected. He said sometimes they would even wait for ‘some time’ before getting answers on their queries on MTL broadband services.
Thindwa acknowledged that the problems were stemming from the fact that broadband solutions are complex and they had no expertise to deal with them.
“To get the best out of MTL’s services, the customer needs to interact with people who are conversant with the technologies and are able to articulate the possible solutions and respond to the customers’ needs appropriately,” he explained.
Because of its fibre optic cable backbone MTL does not only provide internet but broadband solutions to both businesses and individuals across the country as well says Thindwa.
MTL offers broadband solutions using four different access internet technologies such as optic fiber, WiMAX, CDMA and XDSL.
WiMAX is only available in three cities of Mzuzu, Lilongwe and Blantyre, while CDMA and DSL are available in most parts of the country.
MTL says WiMAX is fast becoming popular because customers who are buying the WiMAX router are able to connect up to four PCs.
The WiMAX router is also able to connect WiFi-enabled mobile phones to the internet.
However for the other three internet access technologies falling under the brand MiNET, CDMA and DSL depending on where the customer is based, MTL staff will advise what technology would be ideal for each customer.
MORE TELECOMS NEWS
Rwandan mobile penetration nears 60%Mobile penetration in Rwanda passed 59.5% last month, according to the latest statistics issued by the Rwanda Utilities Regulatory Agency (RURA). Read More
Telkom Kenya signs tower management partnership with Eaton TowersTelkom Kenya has signed an agreement with Eaton Towers for the management of its passive network infrastructure. Read More
Millicom to pump USD80m into Tigo RwandaMillicom says it will invest USD80 million in Tigo in the next five years. Read More
Main One targets manufacturing sectorMain One is targeting the manufacturing sector, with new connectivity products specifically for FMCG and manufacturing firms in Nigeria. Read More
SEACOM: clear fibre red tapeSEACOM says telecommunications regulators and African governments need to clear away the red tape and regulatory risks around putting fibre in the ground. Read More
MTN: inadequate backhaul holds back West AfricaWest Africa still has to overcome massive challenges to fully integrate into the digital age, MTN has told the Connecting West Africa conference in Dakar, Senegal. Read More
Sim reg: MTN commits to working within govt time frameMTN Nigeria says it is committed to working with the NCC on the June 30th timeline for the official end to SIM registration in the country. Read More
Etisalat hopeful of Saka’s returnEtisalat is hopeful that one of its former artistes, popularly known as Saka, will return to its stable. Read More
MTN Cameroon employees renew commitment to educationMTN Cameroon is focusing on education in its seventh edition of the ‘21 Days of Y’ello Care’ programme. Read More
FEATURED STORYRed tape slows business in Africa
The sheer complexity of travelling to many African countries is hampering the roll-out of business there, says Carlos Ferraz, GM of Motorola Solutions.
BEST READ NEWS
IN DEPTHAfrica must think beyond blue collar jobs
Pan-African job creation initiatives need to look beyond basic job creation, to high level ICT skills development, to develop the economies, says Greg Vercellotti, executive director at Dariel Solutions.