MTL hires broadband services experts
TELECOMS| Oct. 7, 2012, 1:24 p.m.
By Gregory Gondwe, Blantyre, Malawi
Confounded by failure to get optimum service out of its top-quality broadband service delivery equipment, the Malawi Telecommunications Limited (MTL) has hired a team of experts that will ‘revolutionalise’ the telecommunication industry by coming up with fast and efficient service delivery for both internet access and solutions for Broadband Virtual Private Network (VPN).
MTL head of marketing Wanangwa Thindwa said the preliminary assignment for the team will be to focus on the services rendered in the country’s four cities of Blantyre, Zomba, Lilongwe and Mzuzu.
“This will ensure better customer service delivery for all our broadband solutions which include internet and enterprise connectivity VPN,” said Thindwa.
Ever since some of these services came into effect some years ago, Thindwa explained that customers would wait for months in order to be connected. He said sometimes they would even wait for ‘some time’ before getting answers on their queries on MTL broadband services.
Thindwa acknowledged that the problems were stemming from the fact that broadband solutions are complex and they had no expertise to deal with them.
“To get the best out of MTL’s services, the customer needs to interact with people who are conversant with the technologies and are able to articulate the possible solutions and respond to the customers’ needs appropriately,” he explained.
Because of its fibre optic cable backbone MTL does not only provide internet but broadband solutions to both businesses and individuals across the country as well says Thindwa.
MTL offers broadband solutions using four different access internet technologies such as optic fiber, WiMAX, CDMA and XDSL.
WiMAX is only available in three cities of Mzuzu, Lilongwe and Blantyre, while CDMA and DSL are available in most parts of the country.
MTL says WiMAX is fast becoming popular because customers who are buying the WiMAX router are able to connect up to four PCs.
The WiMAX router is also able to connect WiFi-enabled mobile phones to the internet.
However for the other three internet access technologies falling under the brand MiNET, CDMA and DSL depending on where the customer is based, MTL staff will advise what technology would be ideal for each customer.
MORE TELECOMS NEWS
Vodacom Congo to extend coverage to Central DRCMobile operator Vodacom is preparing to extend its network coverage to the central regions of the Democratic Republic of Congo (DRC). Read More
Glo grows subscriber figures to 27.3 millionGlobacom says it has worked assiduously to grow its subscriber base to some 27.3 million. By this latest figure, the telco has overtaken Airtel. Read More
Phase3 Telecom upgrades Adam Smith’s facilityPhase3 Telecom has upgraded its communications solutions offering to Adam Smith West Africa’s operations. Read More
Nokia devices account for 7m 3G devices, says MTNNokia handsets account for the majority of 3G devices on the MTN Nigeria network, the company says. Read More
Airtel Africa announces leadership changes in DRC, NigerBharti Airtel has announced the appointment of three key business leaders in the Democratic Republic of Congo (DRC) and Niger. Read More
BTCL shares to be floated in NovemberThe Botswana Telecommunications Corporation Limited (BTCL) Initial Public Offering, which has been in the pipeline for some time, has reached an advanced stage, says the government. Read More
Outsourcing of telecoms towers management a win-win situation - analystsThe sale of tower assets by African telecoms operators to independent management firms is a win-win situation, according to analysts, with operators benefitting from reduced costs and the buyers obtaining potentially valuable long-term assets. Read More
Smartphones fail to break into DRC marketDespite harvesting an unprecedented success in other parts of the African continent, smartphones have failed to make any significant impact in the Democratic Republic of Congo (DRC). Read More
Zamtel, NEC in microwave transmission projectZamtel and NEC Corporation have agreed to build a new digital microwave radio transmission network to boost mobile coverage and capacity across Zambia. Read More
Nokia, oRn partner for Rwanda’s first commercial LTE networkolleh Rwanda Networks (oRn), a joint venture between the Rwandan government and KT Corporation, has chosen Nokia Networks to provide network and managed services for the country’s first commercial LTE network. Read More
FEATURED STORYMFarmer SMS redefines market access for Ugandan farmers
Ugandan smallholder farmers are benefitting from an ambitious innovative ICT mobile phone initiative that offers weather reports and up-to-date market information about changes in prices for agricultural commodities, thus granting them lucrative returns from their farming ventures.
BEST READ NEWS
IN DEPTHNIG President speaks his mind
Bayo Banjo, CEO, Disc Communications and President, Nigeria Internet Group (NIG) says the proposed licensing of infrastructure companies by the Nigeria Communications Commission (NCC) will breed corruption and entrench monopolistic practices. Kokumo Goodie reports.