MTL hires broadband services experts
TELECOMS| Oct. 7, 2012, 1:24 p.m.
By Gregory Gondwe, Blantyre, Malawi
Confounded by failure to get optimum service out of its top-quality broadband service delivery equipment, the Malawi Telecommunications Limited (MTL) has hired a team of experts that will ‘revolutionalise’ the telecommunication industry by coming up with fast and efficient service delivery for both internet access and solutions for Broadband Virtual Private Network (VPN).
MTL head of marketing Wanangwa Thindwa said the preliminary assignment for the team will be to focus on the services rendered in the country’s four cities of Blantyre, Zomba, Lilongwe and Mzuzu.
“This will ensure better customer service delivery for all our broadband solutions which include internet and enterprise connectivity VPN,” said Thindwa.
Ever since some of these services came into effect some years ago, Thindwa explained that customers would wait for months in order to be connected. He said sometimes they would even wait for ‘some time’ before getting answers on their queries on MTL broadband services.
Thindwa acknowledged that the problems were stemming from the fact that broadband solutions are complex and they had no expertise to deal with them.
“To get the best out of MTL’s services, the customer needs to interact with people who are conversant with the technologies and are able to articulate the possible solutions and respond to the customers’ needs appropriately,” he explained.
Because of its fibre optic cable backbone MTL does not only provide internet but broadband solutions to both businesses and individuals across the country as well says Thindwa.
MTL offers broadband solutions using four different access internet technologies such as optic fiber, WiMAX, CDMA and XDSL.
WiMAX is only available in three cities of Mzuzu, Lilongwe and Blantyre, while CDMA and DSL are available in most parts of the country.
MTL says WiMAX is fast becoming popular because customers who are buying the WiMAX router are able to connect up to four PCs.
The WiMAX router is also able to connect WiFi-enabled mobile phones to the internet.
However for the other three internet access technologies falling under the brand MiNET, CDMA and DSL depending on where the customer is based, MTL staff will advise what technology would be ideal for each customer.
MORE TELECOMS NEWS
Airtel Kenya formally introduces the new Chairman of the BoardAirtel has formally introduced the new Chairman of the Board to management and staff of Airtel Kenya. Read More
Vodacom Business Nigeria expands to Ibadan, KanoVodacom Business Nigeria has announced the opening of new offices in Ibadan and Kano as part of the company's expansion plans. Read More
Glo gets govt recognition for investment, job creationNigeria’s national operator, Globacom has been listed as one of the top One Hundred Firms in Nigeria for the 2014 fiscal year. Read More
Airtel Rwanda partners with TechWomen on mentorshipAirtel Rwanda has kicked off a two-week mentorship programme in partnership with TechWomen Rwanda, an organisation that aims to encourage more women in Rwanda to take on careers in the fields of Science, Technology Engineering and Mathematics. Read More
Orange Business Services appoints new Vice President, AfricaOrange Business Services, the Orange branch dedicated to B2B services, has announced the appointment of Giorgio Heiman as Vice President of Africa, effective this month. Read More
Kenya govt gives go-ahead for security networkThe Government of Kenya has signed a landmark agreement with Safaricom for the roll out of a first-of-its-kind National Surveillance, Communication and Control System. Read More
Econet-Ericsson in new network dealEricsson has announced that it has been selected as the sole supplier by Zimbabwe's largest provider of telecommunications services, Econet Wireless Zimbabwe, for the company’s Core network upgrade programme. Read More
TNM courts trouble with investment prospects in ISPTNM, one of Malawi's two mobile telecommunication services providers, has courted trouble with its announcement of plans to invest in the provision of ‘generic’ Internet Service Provider (ISP) operations. Read More
Tigo deploys overhead fibre in GhanaTigo Ghana has embarked on an overhead fibre project in some parts of the country in a bid to reduce damage to its cables. Read More
Bharti Airtel appoints Dr. Titus Naikuni as Chairman, Airtel KenyaBharti Airtel has announced the appointment of Dr. Titus Naikuni as the Chairman of the Board of Directors of Airtel Kenya. Read More
FEATURED STORYGSMA: half a billion mobile subscribers in SSA by 2020
The number of unique mobile subscribers in Sub-Saharan Africa will pass the half billion mark in 2020, says a new GSMA report.
BEST READ NEWS
IN DEPTHAfrica lags on digital migration
Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.