MCI introduces its Managed Services

INDUSTRY

|
Image: By BiztechAfrica
MCI introduces its Managed Services

MCI Consultants has announced its Managed Services capabilities that have emanated from its Networking and Communications department.  

Managed services enables IT automation and facilitates a pro-active approach to improved operations and customer satisfaction. These services utilise technology that is lightweight and very efficient, resulting in an excellent value proposition for customers. Managed Services enables IT professionals to offer extended service capabilities with better service delivery.

The managed services provide capabilities that impact many aspects of an IT operation. These include the areas of:

  • Audit and inventory, where for instance, any hardware, software or system changes are logged;
  • Software deployment and updating, where for example, software is automatically updated as new versions are introduced and approved;
  • Patch management, where networks are scanned for installed and missing security patches that ensures that all systems are protected including remote users on laptops and workstations;
  • Agent procedures, where a pro-active service delivery capability is created that would result in increased productivity, consistent service levels, better utilisation of staff, expanded service capabilities and cost reductions;
  • Monitoring, where proactive monitoring of servers, workstations, remote computers and the Windows Event log is undertaken;
  • Help desk ticketing, where a comprehensive and integrated help desk and ticketing system, which helps easily track and resolve issues quickly is established; and,
  • Reporting, where complete and integrated management reports can be scheduled for automatic distribution

“There are some significant benefits to be gained from exploiting managed services,” commented Aliki Droussiotis, Director MCI Consultants. “For instance, they reduce IT costs; they minimise downtime; the remote support provided improves the response times to issues that may arise; and, no staff training is necessary.”

“We are continually reviewing and extending all the products and services that we provide from MCI Consultants,” concluded Droussiotis. “As part of these on-going activities we evaluate feedback from our client base, and when appropriate, try to incorporate these suggestions into our product and services portfolios.”



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE INDUSTRY NEWS

CA Technologies introduces the Management Cloud

CA Southern Africa has revealed that at the recently held WORLD ’14, CA Technologies introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce.    Read More

Palladium leads the charge for accountants

Palladium Software has partnered with the Southern African Institute of Business Accountants (SAIBA) and will now offer its clients and business partners one year's free membership with the Institute.  Read More

Wallettec brings mobile payment solutions to business

For the first time in Africa, it is possible for businesses to process mobile payment transactions at any Point of Sale and allow mobile money users to pay with their digital or crypto currency not only online but bricks and mortar as well, thanks to Wallettec.  Read More

Pamoja and SEACOM – strength in the Cloud

Pamoja, a leading Cloud services company, continues to dominate this area of the market and is progressing in its quest to cultivate a Cloud services marketplace for the continent. The Company is achieving this by leveraging one of its primary differentiating qualities, namely the ongoing investment of network capacity by ... Read More

Acer to meet global carbon emissions reduction goal ahead of 2015 target

With the use of 100% green electricity by Acer’s U.S. operations, the ratio of green power usage by Acer worldwide will exceed 30% by the end of 2014. Read More

MakerBot Expands 3D printer distribution and sales to South Africa

MakerBot has partnered with Rectron SA to distribute its 3D printers and scanners in the region. Read More

RAD to Exhibit the First Customer Edge Distributed NFV Solution and Ecosystem at AfricaCom 2014

RAD has announced that it will be exhibiting the industry’s first dedicated customer-edge Distributed Network Functions Virtualization (D-NFV) solution at AfricaCom 2014.   Read More

BMG selects JDA Cloud solutions

JDA Software Group has announced that Bearing Man Group (BMG), a leading engineering solutions provider in Africa, has selected JDA Cloud for the JDA® Demand, JDA® Fulfillment and JDA® Warehouse Management solutions from the JDA Distribution Centric Supply Chain suite to gain better visibility and insight into regional demand for ... Read More

Softworx launches African growth initiative

EOH Company and Infor Master Partner, Softworx  has launched the Africa Partner Network (Softworx APN) to channel Infor software sales and consulting services throughout Sub-Saharan Africa.   Read More

IBM Announces First Commercial Application of IBM Watson in Africa

IBM and Metropolitan Health have announced the first commercial application of Watson in Africa. IBM's Watson is a groundbreaking computing platform able to interact in natural language.  Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionSage HR AfricaMTN BusinessSchneider ElectricMultichoice

FEATURED STORY

GSMA: half a billion mobile subscribers in SSA by 2020GSMA: half a billion mobile subscribers in SSA by 2020

The number of unique mobile subscribers in Sub-Saharan Africa will pass the half billion mark in 2020, says a new GSMA report.

IN DEPTH

Africa lags on digital migration Africa lags on digital migration

Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.  

COMPANY NEWS

VMware Study: Businesses can Take Three Weeks to get Employees Mobile-Ready

EMEA businesses say concerns over trust, ownership and delivery capability may hold back taking advantage of the mobile cloud-era.