MCI introduces its Managed Services

INDUSTRY

|
Image: By BiztechAfrica
MCI introduces its Managed Services

MCI Consultants has announced its Managed Services capabilities that have emanated from its Networking and Communications department.  

Managed services enables IT automation and facilitates a pro-active approach to improved operations and customer satisfaction. These services utilise technology that is lightweight and very efficient, resulting in an excellent value proposition for customers. Managed Services enables IT professionals to offer extended service capabilities with better service delivery.

The managed services provide capabilities that impact many aspects of an IT operation. These include the areas of:

  • Audit and inventory, where for instance, any hardware, software or system changes are logged;
  • Software deployment and updating, where for example, software is automatically updated as new versions are introduced and approved;
  • Patch management, where networks are scanned for installed and missing security patches that ensures that all systems are protected including remote users on laptops and workstations;
  • Agent procedures, where a pro-active service delivery capability is created that would result in increased productivity, consistent service levels, better utilisation of staff, expanded service capabilities and cost reductions;
  • Monitoring, where proactive monitoring of servers, workstations, remote computers and the Windows Event log is undertaken;
  • Help desk ticketing, where a comprehensive and integrated help desk and ticketing system, which helps easily track and resolve issues quickly is established; and,
  • Reporting, where complete and integrated management reports can be scheduled for automatic distribution

“There are some significant benefits to be gained from exploiting managed services,” commented Aliki Droussiotis, Director MCI Consultants. “For instance, they reduce IT costs; they minimise downtime; the remote support provided improves the response times to issues that may arise; and, no staff training is necessary.”

“We are continually reviewing and extending all the products and services that we provide from MCI Consultants,” concluded Droussiotis. “As part of these on-going activities we evaluate feedback from our client base, and when appropriate, try to incorporate these suggestions into our product and services portfolios.”



Share the News

Get Daily Newsletter

Search News

comments powered by Disqus

MORE INDUSTRY NEWS

Carlson Wireless announces first chipset-based White Space Radio

Carlson Wireless Technologies, Inc., a global leader in TV White Space (TVWS) technology, is introducing its third generation TVWS chip module, the Picasso Gen3, to the global market.  Read More

Ingenico Group deploys cashless revenue collection solution in Kenya

Ingenico Group, the global leader in seamless payment, in partnership with Kenyan firm Tracom, has deployed a Revenue Collection solution in the County of Nyeri in Kenya. Read More

Eaton Launches Mobile Tech Day to Drive Growth in South Africa

Power Management Company Eaton today launched its first ever South Africa Mobile Tech Day, a month long exhibition to showcase the company’s solutions in commercial construction.  Read More

T-Systems announces the HANA Migration Factory for Africa

T-Systems has released a set of SAP HANA migration services and tools, known as The Migration Factory, to give companies the ability to transform their landscape at a fixed cost and fixed duration on premise or in the cloud.  Read More

Argility adds Open Virtual Desktop (OVD) capability to its range of expertise

Digital transformation specialist Argility has signed a strategic partnership with OpenSector (Pty) Ltd., Inuvika’s distribution partner for Africa. Read More

Ericsson chosen by Airtel Zambia for network transformation

Ericsson has extended its partnership with Airtel Zambia, headquartered in Lusaka, Zambia, with a new contract covering the transformation of Airtel’s radio access network (RAN) infrastructure in every major region of Zambia.  Read More

Riverbed SteelFusion extends the power of the cloud to remote and branch offices

Riverbed Technology, the leader in application performance infrastructure, has announced that Riverbed® SteelFusion, the industry-leading hyper-converged edge solution is extending its reach to cloud environments with support for Azure through Microsoft StorSimple and Amazon Web Services through AWS Storage Gateway.  Read More

FBN Insurance Nigeria deploys 3i Infotech’s End to End Premia Insurance Suite

3i Infotech, a global technology solutions and services enabler, has announced the successful implementation of their marquee product Premia™  Insurance Suite at FBN Insurance, Nigeria.  Read More

Safaricom partners with Flytxt for data analytics to improve customer experience

Flytxt, a leading mobile consumer analytics solution provider for enterprises, today announced an agreement with Safaricom, the largest integrated telecommunication service provider in Kenya, to deploy its Customer Value Management (CVM) solutions.  Read More

Powerful strategies for retaining your top-performing talent

Retaining employees has emerged as a key business challenge in a market where many important commercial, technical and management skills are in such short supply.  Read More

PRESS OFFICES

Sage EnterpriseSAP AfricaTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4AfrikaNetworks UnlimitedArbor Networks
Advertisement

FEATURED STORY

Criticism over Remita borne out of ignorance, says SystemSpecsCriticism over Remita borne out of ignorance, says SystemSpecs

The CEO of SystemSpecs, the company behind the revenue-saving Nigerian Single Treasury Account (TSA) system, speaks to Biztechafrica.

IN DEPTH

IBM Opens First Cloud Data Centre in South AfricaIBM Opens First Cloud Data Centre in South Africa

IBM is opening a new IBM Cloud Data Centre in Johannesburg, South Africa. The new cloud center is the result of a close collaboration with Gijima and Vodacom and is designed to support cloud adoption and customer demand across the continent.