MCI introduces its Managed Services
INDUSTRY| Aug. 18, 2012, 10:23 a.m.
MCI Consultants has announced its Managed Services capabilities that have emanated from its Networking and Communications department.
Managed services enables IT automation and facilitates a pro-active approach to improved operations and customer satisfaction. These services utilise technology that is lightweight and very efficient, resulting in an excellent value proposition for customers. Managed Services enables IT professionals to offer extended service capabilities with better service delivery.
The managed services provide capabilities that impact many aspects of an IT operation. These include the areas of:
- Audit and inventory, where for instance, any hardware, software or system changes are logged;
- Software deployment and updating, where for example, software is automatically updated as new versions are introduced and approved;
- Patch management, where networks are scanned for installed and missing security patches that ensures that all systems are protected including remote users on laptops and workstations;
- Agent procedures, where a pro-active service delivery capability is created that would result in increased productivity, consistent service levels, better utilisation of staff, expanded service capabilities and cost reductions;
- Monitoring, where proactive monitoring of servers, workstations, remote computers and the Windows Event log is undertaken;
- Help desk ticketing, where a comprehensive and integrated help desk and ticketing system, which helps easily track and resolve issues quickly is established; and,
- Reporting, where complete and integrated management reports can be scheduled for automatic distribution
“There are some significant benefits to be gained from exploiting managed services,” commented Aliki Droussiotis, Director MCI Consultants. “For instance, they reduce IT costs; they minimise downtime; the remote support provided improves the response times to issues that may arise; and, no staff training is necessary.”
“We are continually reviewing and extending all the products and services that we provide from MCI Consultants,” concluded Droussiotis. “As part of these on-going activities we evaluate feedback from our client base, and when appropriate, try to incorporate these suggestions into our product and services portfolios.”
MORE INDUSTRY NEWS
Uber, Kalahari collaborate on SA Christmas deliveriesUber, the mobile app that connects riders with drivers, is partnering with SA online store, Kalahari.com, to make Christmas shopping even easier in Cape Town, South Africa, this festive season. Read More
Westcon Group expands African relationship with Juniper NetworksWestcon Group, the leading value-added global distributor of security, unified communications, network infrastructure and data centre solutions, has announced the company has signed an expanded distribution agreement with Juniper Networks. Read More
Playing in the top right quadrant: Networks Unlimited marks 20 years in businessFrom guiding SA enterprises through the early days of networking, to fielding a ‘top right quadrant’ portfolio addressing all the current ICT buzzwords, Networks Unlimited has made its first 20 years a true SA success story. Read More
3i Infotech, BDO East Africa showcase Anti-Money Laundering Solution3i Infotech, a leading provider of IT products and services for manufacturing, retail distribution, banking, financial services and insurance, in association with BDO East Africa, organized an event aimed at creating awareness on the impact of non-adherence to Anti-Money Laundering regulatory laws and to enhance efforts towards establishing a risk ... Read More
Philips ushers in new era of imaging with first-ever digital broadband MRI systemPhilips East Africa and the Diagnostic Imaging Department at Karen Hospital recently inaugurated the Philips Ingenia 3.0T MRI - the first-ever digital broadband magnetic resonance imaging (MRI) solution. Read More
Business Connexion Partners with Kentico to offer Content Management SolutionBusiness Connexion (BCX) today announced it has entered a partnership with Kentico Software, the Web Content and Customer Experience Management provider, to provide customers with leading content management systems developed using the Microsoft Technology stack. Read More
CA Technologies introduces the Management CloudCA Southern Africa has revealed that at the recently held WORLD ’14, CA Technologies introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce. Read More
Palladium leads the charge for accountantsPalladium Software has partnered with the Southern African Institute of Business Accountants (SAIBA) and will now offer its clients and business partners one year's free membership with the Institute. Read More
Wallettec brings mobile payment solutions to businessFor the first time in Africa, it is possible for businesses to process mobile payment transactions at any Point of Sale and allow mobile money users to pay with their digital or crypto currency not only online but bricks and mortar as well, thanks to Wallettec. Read More
FEATURED STORYPWC: Optimism abounds but a bumpy journey ahead for some
PwC’s ‘Capital Projects & infrastructure in East Africa, Southern Africa and West Africa,’ report says infrastructure spend in the region is projected to reach $180bn per annum by 2025.
BEST READ NEWS
IN DEPTHAfrica lags on digital migration
Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.