Malawi subscribers test new 3.75G

TELECOMS

|
Image: By BiztechAfrica
Malawi subscribers test new 3.75G

By Gregory Gondwe, Blantyre, Malawi

Mobile phone users in Blantyre, Malawi, have expressed satisfaction with the newly launched 3.75G network launched last week by Airtel Malawi. However, they have expressed concern that the service will downgrade over time.

Airtel hailed it as the fastest mobile browsing with the widest coverage in Malawi.

Airtel Malawi officials said this is an upgrade from the current 3G data service to a 3.75G network - a third generation mobile network which offers faster information transfer.

Stuart Palika, a teller with one of the commercial banks in Blantyre's Central Business District, says he is hesitant to express his full satisfaction with the service.

"These service providers always bring such incentives, which only work wonders for the first few months before starting misbehaving," he said.

Palika says when Airtel and TNM introduced 3G for example, at first internet was fast and it was such a joyous experience to browse.

"A few months later, things were not the same and both service providers gave a lot of excuses," he said.

At the launch of the 3.75G network infrastructure in Blantyre last week, the Minister of Information, Moses Kunkuyu said the upgrade as a revolution to mobile internet users as they will now access information on their handsets and other mobile devices even faster than before.

"The issues of internet are no longer a luxury, but rather a necessity because it is proving to be a focal point of any aspect of development in the world hence the need to make it easily accessible through such latest technologies which improve internet speeds even in Malawi," he said.

At the event Airtel announced that it is extending its 3.75G services to other districts in Malawi other than just concentrating in the main cities.

At the moment the company says Blantyre, Lilongwe, Mzuzu, Mangochi, Karonga, Kasungu, Salima, Zomba and Kasungu are the areas with 3.75G coverage.

"The upgrade to 3.75G means Airtel will now provide the fastest data speeds in the country. Airtel will offer maximum internet speeds of up to 21Mbps (megabits per second) from the current maximum of 7.2Mbps, The improved technology will allow users to make video calls, fast download of movies and music, watch live streaming of events, fast uploads and downloads of information, fast access to social media pages and mails from their mobile devices," explained Airtel Malawi's managing director, Saulos Chilima.

Airtel has invested USD5.2m to upgrade its network infrastructure to 3.75G.

The company's 3.75 G network upgrade comes just a few months after Airtel Malawi was awarded the Best Mobile Data Operator accolade in Southern and East Africa in December 2011 by the African Telecom People.

However, subscribers say Airtel should stop honking its horn too much and start maintaining quality services.

"What they preach and what they do at their business centres must be the same," complained journalist Chiyangazo Phinda at the ceremony.

She said she has had problems with Airtel Blackberry services and even her efforts to seek assistance at their Nico Centre premises paid no dividends.

"The system keeps removing my airtime from my account even when the previous subscription is still running," she said.

Phinda says if the company is failing on these small areas then they should do better with the 3.75G network platform.

"I understand this is more sophisticated," she said.



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE TELECOMS NEWS

Juwah’s tenure at NCC ends

Dr. Eugene Juwah’s tenure as the Executive Vice Chairman of the Nigeria Communication Commission has come to an end. Read More

Etisalat sues MTN over anti-competitive practices

Etisalat has instituted legal action against Nigeria’s dominant operator, MTN, over practices it says threaten its business. Read More

Orange increases interest in the Moroccan operator Méditel with the acquisition of an additional 9%

Fipar-Holding (the Moroccan Caisse de Dépôt et de Gestion group), FinanceCom and Orange signed the final documentation increasing Orange's interest in Méditel, the Moroccan telecommunications operator, in application of the agreements they signed in December 2010. Read More

Safaricom gives network assurance ahead of Obama visit

Safaricom has assured its subscribers that minimal network disruptions shall be experienced during visit of US president Barack Obama. Read More

Airtel unveils next gen enterprise solution in Ghana

Maxwell Dodd, Director of Airtel Business, Airtel Ghana Airtel Ghana says it is setting the new standard for Enterprise business solutions with the  launch of its business oriented sub brand, Airtel Business. Read More

Tigo Africa Customer Operations Director visits Ghana

The Customer Operations Director for Tigo Africa, Ingeborg Nieuwenhuis, has just concluded a week-long visit to Ghana.  Read More

Tigo reinforces security at cell sites due to battery theft

Tigo says it is determined to invest to ensure a reliable and stable network for its customers despite rampant cable cuts and increasing battery theft.    Read More

MTN Ghana introduces Relationship Managers

Subscribers of MTN Ghana can now get any challenges resolved quickly and amicably, thanks to the introduction of Relationship Managers at MTN Ghana’s 82 customer service points across the country. Read More

Airtel showcases SmartROAM

Airtel Nigeria has launched a new roaming service that will enable Airtel customers to receive unlimited free incoming calls when roaming in five major countries across five continents. Read More

Kitsong operators get handholding from Mascom

Mascom Wireless held two days of consultative meetings in Gaborone this week, to help its Kitsong centre owners address challenges.   Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4Afrika

FEATURED STORY

Batswana dragging feet in digital migration Batswana dragging feet in digital migration

More than a month after the deadline for the digital migration from analogue television, few people have shown any pronounced enthusiasm in entering the new digital TV realm. 

IN DEPTH

As curtain falls on MDGs, what next?As curtain falls on MDGs, what next?

Dr. Bjorn Lomborg, president of the Copenhagen Consensus Centre, speaks to Biztechafrica about setting smart targets.

COMPANY NEWS

MTN Business App of the Year submissions closed

Entries for the annual MTN Business App of the Year Awards taking place on 13 August in Johannesburg have closed, and an expert panel of judges that is adjudicating ...