Lesotho Revenue Authority drives automation, grows ITSM capability with Marval
INDUSTRY| Aug. 24, 2012, 8:56 a.m.
The Lesotho Revenue Authority (LRA) is tasked with collecting all revenues due to the Government of Lesotho, including income tax and Value Added Tax (VAT) as well as customs and excise duties, and with protecting Lesotho’s borders to ensure contraband does not enter the country. As part of a drive towards automation and an agenda of modernisation, IT is growing within the LRA organisation, which means that the ability to effectively manage the ICT environment is critical. To support this drive, the LRA turned to Marval South Africa (SA) and the MSM Expert solution to deliver fully integrated IT Service Management (ITSM) capabilities.
“Prior to our engagement with Marval SA, we were carrying out IT Service Management manually. However, in light of our automation drive and modernisation agenda, we realised that manual processes would not remain efficient in the long term. IT is an increasingly critical part of the successful running and growth of the LRA going forward, and we needed a tool to assist with this goal,” says Molupe Mothepo, Manager: IT Operations at the Lesotho Revenue Authority.
The LRA followed a tender process with a number of selection criteria. These included the system’s ability to meet the LRA’s requirement to support ITIL-based ITSM processes, as well as the cost of implementation, licensing and support, and the implementation methodology of the bidders. Site references were also required so that the LRA could follow up the claims made by the bidders. Marval SA came out on top of this selection process for a number of reasons.
“The Marval solution met our requirements as per the LRA’s internal IT Service Management processes, as expressed in the LRA’s Tender Document. The implementation methodology was also shown to be sound and the proposal put forward by Marval SA gave the LRA the assurance that they would be able to provide the Authority with the necessary support in the implementation of the tool,” Mothepo says.
MSM Expert is a fully integrated ITSM solution that can be fully extended to support a highly mature ITIL environment. It offers reliable and scalable ITSM technology to support IT and business services as well as future growth, enabling IT organisations to deliver cost-effective services to its customers, either internal or external. MSM Expert also provides visibility and accountability to support IT governance within a business, as well as compliance with external requirements through standardisation, audit and reporting.
“We believe that Marval MSM Expert will effectively support and facilitate the LRA’s IT Service Management needs and assist us to effectively grow our ITSM capability within the organisation,” Mothepo adds.
Marval SA provides Administrator training as part of the implementation for Process Managers and Analysts. This allows them to obtain a deeper level of understanding of the product capabilities, improving their ability to manage and control their respective processes. This training forms a vital component of Marval’s value-added offering, transforming the ITSM software into a valuable business tool, allowing the LRA to further develop Service Management capabilities in-house.
“While the project is still in its early stages, the LRA is already experiencing a number of benefits, including the simplification and adoption of ITIL-based processes. Implementing Marval’s MSM Expert, the LRA is well positioned should they wish to further their ITIL implementation in future or work towards an ISO/IEC 20000 certification,” says Edward Carbutt, Executive Director at Marval South Africa.
The LRA implementation began in June 2012 and is scheduled for completion by the end of September 2012.
MORE INDUSTRY NEWS
FVC signs with Pivot3 for its Hyper Converged Infrastructure solutions across MEAFVC, a leading Value Added Distributor (VAD) in the Middle East & Africa (MEA), has partnered with Pivot3 to deliver hyper-converged appliances and solutions to its partners throughout the Middle East and Africa. Read More
Five good reasons to buy properly licensed business softwareIf you’re running a small business on a tight budget, you might be tempted to think of pirating your accounting or ERP software as a harmless way to save a bit of money. Think again - that pirated software could end up costing you more than you would have needed ... Read More
Q-KON enlarges its African footprint with Newtec certified partnershipQ-KON has recently boosted its footprint into Africa by establishing its partnership with the global Newtec Business Partner Program (bePART®) and is therefore an official distributor of Newtec satcom products. Read More
Tigo Ghana records boost in voice, data subscriptionsTigo Ghana continues to make strides in the Ghanaian telecoms industry following the latest release of the National Communication Authority’s Mobile Voice and Data Subscription figures for the month of January 2015. Read More
iWayAfrica Zimbabwe achieves Cisco Certified Partner StatusiWayAfrica Zimbabwe, a Gondwana International Network (GIN) company has been awarded its Cisco Select Certified Partner status. Read More
GSMA case study: Nomanini enables rapid, reliable prepaid retail in informal marketsA new case study from GSMA has highlighted the Nomanini mobile point of sale terminal and cloud-based distribution platform. Read More
Citrix, Google enhance enterprise security and management of Android devicesXenMobile Supports Android for Work; Extends Citrix Leadership in Secure Mobile Workspace Solutions for the Broadest Array of Devices. Read More
Make life easier for your customers with recurring paymentsMerchants should implement recurring payments within their businesses to improve their own cash flow and reduce costs, but automatic billing can also help build customer loyalty through the added convenience. Read More
Accelya Solution to help Air Namibia to manage costs and profitabilityAir Namibia expands relationship with Accelya; selects cost management and flight profitability solutions. Read More
Wipro Invests R3.8 million in skills development, job creation in SAWipro Ltd, a leading global information technology, consulting and business process services company, has announced an investment of R3.8 million towards skills development and job creation in South Africa. Read More
FEATURED STORYe-commerce space untapped, says phonekings head
E-commerce is the future, says the head of a new online electronics mall launched in Nigeria. Tayo Olusanya spoke to Kokumo Goodie in Lagos.
BEST READ NEWS
IN DEPTHVillagers get solar training at Barefoot College
The Botswana Human Resource Development Council (HRDC) has seconded seven semi-illiterate mostly Ngwatle villagers for a six month solar electrification training course at the famed Barefoot College in India.