Lesotho Revenue Authority drives automation, grows ITSM capability with Marval
INDUSTRY| Aug. 24, 2012, 8:56 a.m.
The Lesotho Revenue Authority (LRA) is tasked with collecting all revenues due to the Government of Lesotho, including income tax and Value Added Tax (VAT) as well as customs and excise duties, and with protecting Lesotho’s borders to ensure contraband does not enter the country. As part of a drive towards automation and an agenda of modernisation, IT is growing within the LRA organisation, which means that the ability to effectively manage the ICT environment is critical. To support this drive, the LRA turned to Marval South Africa (SA) and the MSM Expert solution to deliver fully integrated IT Service Management (ITSM) capabilities.
“Prior to our engagement with Marval SA, we were carrying out IT Service Management manually. However, in light of our automation drive and modernisation agenda, we realised that manual processes would not remain efficient in the long term. IT is an increasingly critical part of the successful running and growth of the LRA going forward, and we needed a tool to assist with this goal,” says Molupe Mothepo, Manager: IT Operations at the Lesotho Revenue Authority.
The LRA followed a tender process with a number of selection criteria. These included the system’s ability to meet the LRA’s requirement to support ITIL-based ITSM processes, as well as the cost of implementation, licensing and support, and the implementation methodology of the bidders. Site references were also required so that the LRA could follow up the claims made by the bidders. Marval SA came out on top of this selection process for a number of reasons.
“The Marval solution met our requirements as per the LRA’s internal IT Service Management processes, as expressed in the LRA’s Tender Document. The implementation methodology was also shown to be sound and the proposal put forward by Marval SA gave the LRA the assurance that they would be able to provide the Authority with the necessary support in the implementation of the tool,” Mothepo says.
MSM Expert is a fully integrated ITSM solution that can be fully extended to support a highly mature ITIL environment. It offers reliable and scalable ITSM technology to support IT and business services as well as future growth, enabling IT organisations to deliver cost-effective services to its customers, either internal or external. MSM Expert also provides visibility and accountability to support IT governance within a business, as well as compliance with external requirements through standardisation, audit and reporting.
“We believe that Marval MSM Expert will effectively support and facilitate the LRA’s IT Service Management needs and assist us to effectively grow our ITSM capability within the organisation,” Mothepo adds.
Marval SA provides Administrator training as part of the implementation for Process Managers and Analysts. This allows them to obtain a deeper level of understanding of the product capabilities, improving their ability to manage and control their respective processes. This training forms a vital component of Marval’s value-added offering, transforming the ITSM software into a valuable business tool, allowing the LRA to further develop Service Management capabilities in-house.
“While the project is still in its early stages, the LRA is already experiencing a number of benefits, including the simplification and adoption of ITIL-based processes. Implementing Marval’s MSM Expert, the LRA is well positioned should they wish to further their ITIL implementation in future or work towards an ISO/IEC 20000 certification,” says Edward Carbutt, Executive Director at Marval South Africa.
The LRA implementation began in June 2012 and is scheduled for completion by the end of September 2012.
MORE INDUSTRY NEWS
Gemalto prepaid EMV banking cards extend reach of Vodacom m-pesa mobile wallet in South AfricaGemalto (Euronext NL0000400653 GTO), the world leader in digital security, announces the deployment of prepaid EMV banking cards to complement Vodacom’s m-pesa mobile wallet service in South Africa. Read More
GIT, SecuSystems use video compression technology to cut illegal mining incidents in Ghana, TanzaniaIn Ghana and Tanzania, incidents of illegal mining have been cut by more than 50% for one pan-African mining company. The use of Thermal Imaging cameras in security vehicles and at high sites, along with the capability to record and view each incident live – from ground zero or control rooms ... Read More
Gemalto opens regional office in Côte d’IvoireGemalto, a leader in digital security, has announced the opening of an office in Abidjan, Côte d’Ivoire, to better meet the needs of its customers on the ground throughout West Africa. Read More
SLA Mobile signs partnership agreement with Blue Turtle TechnologiesSLA Mobile, a global mobile solutions provider, has announced an agreement with Blue Turtle Technologies (Blue Turtle), a leading IT management solutions company, to bring together managed Digital Services to the African market. Read More
Dell reveals best portfolio of consumer devices in company historyDell announced at CES 2015 an expanded portfolio of award-winning devices featuring premium materials, stylish finishes and the latest technologies from its XPS, Alienware, Venue, Inspiron and displays families. Read More
SanDisk unveils improved USB Flash Drive for Android smartphones and tablets– SanDisk Corporation (NASDAQ: SNDK), a global leader in flash storage solutions, today announcedSanDisk Ultra® Dual USB Drive 3.0, a USB flash drive featuring both a micro-USB and a high-speed USB 3.0 connector for super-fast file transfers between On The Go (OTG)-enabled Android™ devices1, PC and Mac computers. Read More
LG ushers in new year with ‘innovation for a better life’Highlighting LG Electronics' (LG) “Innovation for a better Life” theme for the 2015 International CES, LG Chief Technology Officer Dr. Skott Ahn yesterday explained how the Internet of Things (IoT) is transforming the way consumers live, work and play. Read More
Samsung Electronics unveils new monitors and signage at 2015 CESSamsung Electronics Co., Ltd. announced that it will exhibit new and expanded display products at the 2015 International Consumer Electronics Show (CES), including a complete line-up of Curved monitors and SMART LED Signage. Read More
CWG emerges VMware Solution Provider of the YearComputer Warehouse Group Plc (CWG) has been recognised as the Solution Provider of the Year and Renewals Partner for the Year in the entire West East and Central Africa (WECA) region at the annual VMware Channels award ceremony recently held in Johannesburg, South Africa. Read More
MobileData to transform Africa’s Mobile transactions with Cloud-Based TradeSwitch®Global South African-based payment facilitation and token distribution technology solutions provider MobileData introduces TradeSwitch® to the continent, a service delivery platform that enables smart service delivery, mobile device management and business process automation. Read More
FEATURED STORYUCC launches 2015 ACIA awards
Uganda has launched the fifth Annual Communications and Innovation Awards, which celebrate and foster ICT innovation and achievement.
BEST READ NEWS
IN DEPTHKenya’s digital TV battle hots up
Kenya’s journey to Digital TV broadcasting took a new turn this week, when the Communication Authority of Kenya (CAK) accused three local media firms of intent to disrupt the process.
COMPANY NEWSSpectra Wireless, Microsoft 4Afrika launch first commercial TV white spaces services in Africa
University students will now get fast, affordable Internet bundles and receive zero-interest financing when purchasing a new device.