Keeping it clean

GHANA

|
Image: Bob Palitz, MNP consultant. By BiztechAfrica
Bob Palitz, MNP consultant

By Nana Appiah Acquaye, Accra, Ghana

This month, the regulator assessed the success and achievements of this exercise in Ghana. The National Communication Authority (NCA), together with other stakeholders in the telecom industry, marked the one year anniversary of MNP in Ghana by issuing a report that recount the smooth implementation of the exercise since its inception last year to date.

Although the NCA described the exercise as a success, it also pointed out certain challenges that are still bedeviling the successful running of the MNP across country. For an in-depth understanding of how successful the MNP was carried out, BiztechAfrica had an exclusive interview with an MNP consultant to the NCA, Bob Palitz.

BTA: Overall, would you describe the MNP implementation as successful?

BP: Yes, I believe it was very successful. We have enabled Ghanaian mobile customers to take advantage of the competitive environment, and nearly 400,000 have already done so.

BTA: Is the number of people porting to new operators in line with global averages?

BP: We believe it is, although there are few examples of developing countries which have implemented MNP in an efficient and consumer-friendly manner. In one year, we had successful ports equivalent to 1.6% of the total active account base in Ghana. But there are far fewer ACTUAL customers in Ghana, due to so many people having 2 or 3 SIMs. This would make the porting number higher than 1.6% compared to the actual number of individuals with mobile phones, but there is no way to measure how much higher since we don’t know how many people have more than one SIM.

India has recently reported almost 5% of mobile base porting, but a lot of those ports were due to customers moving from networks which were shut down due to a court decision. It’s a different situation entirely.

We do expect porting to grow with market size and public awareness.

BTA: The report mentions miscommunication and even deception causing problems. How many people have been affected by this?

BP: The reports reaching us indicate it is far less than 1% of successful ports. But again, we take any deceptive practice very seriously.

BTA: What steps are being taken to prevent this?

BP: NCA doesn’t have any direct recourse with the field agents themselves, only against the operators on whose behalf they are acting. Each operator has confirmed to us that they apply a financial penalty to agents who have submitted fraudulent porting requests, but none have told us that they remove such agents from their systems. Obviously this has been insufficient to address the problem. We care considering various steps, including redesign of the porting request form to highlight a warning, and more detailed investigations of each incident, possibly leading to sanctions.

BTA: By when will a decision be taken about sanctions against operators who allow it to happen?

BP: We believe a multi-faceted approach is needed. With regard to sanctions, the Mobile Number Portability Regulations 2011 already give NCA authority to assess administrative penalties of up to GHS20,000 per incident. However, we are in the process of composing a detailed list of sanctions for each type of offense, and the factors that lead to this situation will be included. That list will have to be gazetted before it can take effect. We cannot predict when sanctions would kick in with regard to fraudulent porting, but it is clearly in the cards, if other methods fail.



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE GHANA NEWS

Vodafone Ghana wins two CIMG awards

Vodafone Ghana has been adjudged the Telecommunications Company of the Year 2013, while its Corporate Social Responsibility (CSR) programme, HealthLine, picked the TV Programme of the Year 2013 award at the Chartered Institute of Marketing Ghana (CIMG) Awards held in Accra.   Read More

Vodafone Ghana launches App Star Contest

Vodafone Ghana has launched the Vodafone App Star contest, a mobile app competition to uncover creative and innovative app developers in Ghana and to offer them an opportunity to compete internationally with other developers. Read More

Millicom partners Deezer to bring Tigo Music to 5 African markets

Telecoms and media firm Millicom has announced an extension of its partnership with music streaming service Deezer to take its Tigo Music service to five markets in Africa. Read More

MTN Ghana launches fixed wireless phones for SMEs

MTN Ghana has launched the Eazifon fixed wireless phone as an alternative to the traditional landline fixed phone for Small and Medium-sized Enterprises (SMEs).  Read More

Tigo gives customers free 250MB data on Alcatel smartphones

Tigo Ghana is giving away free 250MB data and 60 minutes' talk time per month for a year to customers who purchase the latest Alcatel Pixi 2 handset. Read More

MTN joins forces with AMPION to develop entrepreneurial talent in Africa

MTN has joined three leading global technology companies as sponsors of this year’s AMPION Venture Bus, which seeks to enable entrepreneurial talent in Africa to develop innovative solutions on the continent by making best use of the power of mobile technology. Read More

Tigo cash trains over 2,000 agents

As part of efforts to scale up mobile financial services, particularly in the informal sector, mobile network operator, Tigo is training over 2,000 agents in its award-winning mobile money service, Tigo Cash.  Read More

MTN Business partners Ghana SME 100 Ranking

MTN Business has been announced as the headline sponsor of the first annual Ghana SME 100 ranking, an initiative put in place to identify and honour the country's top 100 local Small Medium Enterprises.  Read More

Ghana govt to appoint interconnect clearing house

Ghana’s Minister of Communication has hinted at the government’s intention of appointing a company to take charge of the country’s interconnect clearing house by the end of this year.   Read More

Tigo supports Ghana Military Academy

Tigo Ghana has presented smartphones and 1-year fully connected modems to graduating cadet officers of the Ghana Military Academy at the Military Academy and Training Schools (MATS) in Accra.  Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionSage HR AfricaMTN BusinessSchneider ElectricMultichoice

FEATURED STORY

Growing African focus on data securityGrowing African focus on data security

Beachhead Solutions’ new SA and Mauritius country manager explains the challenges and solutions around securing customer data and compliance with new personal information legislation.

IN DEPTH

Africa lags on digital migration Africa lags on digital migration

Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.  

COMPANY NEWS

How the cloud helps SMEs tidy up the IT mess

The cloud offers SMEs a number of benefits when it comes to security and business continuity, saysSage Pastel Accounting.

VMware reports third quarter 2014 results

VMware, the global leader in virtualization and cloud infrastructure, today announced Year-over-Year Revenue Growth of 18% to $1.52 Billion in its financial results for the third quarter ...