Keeping it clean

GHANA

|
Image: Bob Palitz, MNP consultant. By BiztechAfrica
Bob Palitz, MNP consultant

By Nana Appiah Acquaye, Accra, Ghana

This month, the regulator assessed the success and achievements of this exercise in Ghana. The National Communication Authority (NCA), together with other stakeholders in the telecom industry, marked the one year anniversary of MNP in Ghana by issuing a report that recount the smooth implementation of the exercise since its inception last year to date.

Although the NCA described the exercise as a success, it also pointed out certain challenges that are still bedeviling the successful running of the MNP across country. For an in-depth understanding of how successful the MNP was carried out, BiztechAfrica had an exclusive interview with an MNP consultant to the NCA, Bob Palitz.

BTA: Overall, would you describe the MNP implementation as successful?

BP: Yes, I believe it was very successful. We have enabled Ghanaian mobile customers to take advantage of the competitive environment, and nearly 400,000 have already done so.

BTA: Is the number of people porting to new operators in line with global averages?

BP: We believe it is, although there are few examples of developing countries which have implemented MNP in an efficient and consumer-friendly manner. In one year, we had successful ports equivalent to 1.6% of the total active account base in Ghana. But there are far fewer ACTUAL customers in Ghana, due to so many people having 2 or 3 SIMs. This would make the porting number higher than 1.6% compared to the actual number of individuals with mobile phones, but there is no way to measure how much higher since we don’t know how many people have more than one SIM.

India has recently reported almost 5% of mobile base porting, but a lot of those ports were due to customers moving from networks which were shut down due to a court decision. It’s a different situation entirely.

We do expect porting to grow with market size and public awareness.

BTA: The report mentions miscommunication and even deception causing problems. How many people have been affected by this?

BP: The reports reaching us indicate it is far less than 1% of successful ports. But again, we take any deceptive practice very seriously.

BTA: What steps are being taken to prevent this?

BP: NCA doesn’t have any direct recourse with the field agents themselves, only against the operators on whose behalf they are acting. Each operator has confirmed to us that they apply a financial penalty to agents who have submitted fraudulent porting requests, but none have told us that they remove such agents from their systems. Obviously this has been insufficient to address the problem. We care considering various steps, including redesign of the porting request form to highlight a warning, and more detailed investigations of each incident, possibly leading to sanctions.

BTA: By when will a decision be taken about sanctions against operators who allow it to happen?

BP: We believe a multi-faceted approach is needed. With regard to sanctions, the Mobile Number Portability Regulations 2011 already give NCA authority to assess administrative penalties of up to GHS20,000 per incident. However, we are in the process of composing a detailed list of sanctions for each type of offense, and the factors that lead to this situation will be included. That list will have to be gazetted before it can take effect. We cannot predict when sanctions would kick in with regard to fraudulent porting, but it is clearly in the cards, if other methods fail.



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE GHANA NEWS

Tigo transforms Street Library into Ghana’s first Digital Mobile Library

Tigo Ghana has taken a giant step towards digital inclusion for children in rural Ghana by outdooring its new Mobile Digital Library.   Read More

Tigo Big Six - data liberation for Ghanaian subscribers

Tigo’s Unlimited (Tigo Big Six) package gives real freedom to new customers to enjoy extended internet access.   Read More

Tigo change leader Hayford Siaw selected as 2015 Ford Fellow

Tigo’s 2012 Change Leader Hayford Siaw has been selected to participate in this year’s Ford Fellowship programme in New York. Read More

Airtel Money hits over 1 million transactions in a month

Airtel Ghana has attained another milestone with its instant mobile money service.  Read More

Microsoft empowers loyal customers in it Make It Happen Promo

Winners of the Make it Happen Competition have received their prizes at the posh Silver Bird Lounge in Accra.  Read More

Tigo opens 46th Customer Experience Centre

Tigo Ghana has opened a new Customer Experience Centre in Abeka Lapaz, as part of the company’s ongoing nationwide retail expansion. Read More

TEDx Accra hosts Vodafone Chief Marketing guru Agnes Essah

One of Ghana’s most innovative and inspirational sharing platforms, TEDx Accra, hosted Vodafone Ghana’s Chief Marketing Officer, Agnes Emefa Essah, among other distinguished speakers at this year’s TEDx Accra summit. Read More

Mobile operators in Ghana urged to invest in Network Infrastructure

A new report on Digital Inclusion and Mobile Sector taxation in Ghana has recommended additional investment in network infrastructure by mobile operators to address the challenges in the quality of services. Read More

Ghana Ranked 3rd in Open Data Barometer Report

Ghana has been rated among the highest-ranked Sub-Saharan African countries on the continent in this year’s Open Data Barometer Report. Read More

Tigo Ghana records boost in voice, data subscriptions

Tigo Ghana continues to make strides in the Ghanaian telecoms industry following the latest release of the National Communication Authority’s Mobile Voice and Data Subscription figures for the month of January 2015.  Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4Afrika

FEATURED STORY

e-commerce space untapped, says phonekings heade-commerce space untapped, says phonekings head

E-commerce is the future, says the head of a new online electronics mall launched in Nigeria. Tayo Olusanya spoke to Kokumo Goodie in Lagos.

IN DEPTH

Villagers get solar training at Barefoot College Villagers get solar training at Barefoot College

The Botswana Human Resource Development Council (HRDC) has seconded seven semi-illiterate mostly Ngwatle villagers for a six month solar electrification training course at the famed Barefoot College in India. 

COMPANY NEWS

ICT skills in Kenya to grow as ICT Authority and Microsoft sign MOU

Kenya’s ICT Authority and Microsoft have signed a Memorandum of Understanding (MOU), which will, among other things, see Microsoft offer support in providing a platform that will ...