Kaseya establishes global customer and partner advisory councils
INDUSTRY| Sept. 19, 2012, 12:32 p.m.
Kaseya®, announced the establishment of a global Customer Advisory Council and Partner Advisory Council, as it holds the inaugural meeting of its Partner Advisory Council members in Amsterdam today. Comprised of key Kaseya customers and partners worldwide who have demonstrated expertise in their fields, the councils will act in an advisory capacity to Kaseya, offering insight on the state of the market and perspectives on the development of Kaseya’s solutions.
“Kaseya has established these councils in order to help shape the future direction of the company and the products and services that we deliver,” said Bob Davis, chief marketing officer, Kaseya. “These councils are absolutely fundamental in helping us intimately understand what customers need from Kaseya. By creating these councils, which will enable us to hear directly from our customers and partners, we are better able to strategically grow and shape our business in line with market demand – and ultimately provide a better service to our end-users.”
Customer Advisory Council
With a mission of engaging its diverse group of customers at a deeper level with product management and product marketing, the Kaseya Customer Advisory Council helps guide product requirements and feature sets for upcoming product releases as well as define prioritization of product roadmap decisions. The Customer Advisory Council currently consists of 30 managed service customers from the Americas, Europe, South Africa, Australia, New Zealand and Asia-Pacific. While many members of the council are long-term Kaseya customers who are using the full expanse of the Kaseya platform, the body is also comprised of newer customers that are using a smaller portion of Kaseya products. The Customer Advisory Council will meet on a quarterly basis.
“The Kaseya Customer Advisory Council is giving us, the MSPs, a voice to help direct some of the new features before they are fully integrated. We are being given the opportunity to talk with the company’s executives to gather ideas and help develop ideas from the ground up. By including us in the Kaseya Test Pilots program, we are given the chance to test drive the beta products to make sure they truly perform as intended, and have the capabilities needed to help make our lives easier,” said Scott Brown, president, TimbukTech Inc. “I am looking forward working with other Kaseya members over this next year and seeing this council drive greater success for us all.”
Partner Advisory Council
The Partner Advisory Council will initially launch today with ten key Kaseya partners who will meet on a quarterly basis. These members have been chosen after a rigorous selection process whereby partners are assessed for their expertise, knowledge and understanding of Kaseya’s market, their ability to acquire new customers, as well as their technical skill in delivering a product/service like Kaseya.
Today’s opening meeting of the council will see the partners provide an overview of their target markets and the key demands from their customers, whilst Kaseya will outline the scope of the program and the expected involvement of all partners.
“We are delighted to be one of the initial members of Kaseya’s Partner Advisory Council,” said Roger Harry, managing director, Circle IT Solutions. “As a partner of Kaseya’s for the past 5 years, we believe that the council will be instrumental in meeting the long-term goals of our customers – delivering value and benefits for all Kaseya’s partners worldwide.”
“The establishment of a council, such as this, is absolutely pivotal for any forward thinking organisation,” said George Bronten, founder and CEO, Upstream. “The creation of this forum, whereby Kaseya’s global partners can work together and share knowledge and information to help gain traction within local markets, will be mutually beneficial for Kaseya, its council members, and its wider partner and customer base.”
MORE INDUSTRY NEWS
Dr. Limkokwing is Creativity and Innovation AmbassadorThe founding president of Botswana’s only Innovation and Technology institution Limkokwing University of Creative Technology Worldwide, Tan Sri Dato Dr Limkokwing, has been appointed Malaysia’s Royal Ambassador for creativity and innovation, said the Regional Director of Corporate and Media Relations Mercy Thebe. Read More
Uber, Kalahari collaborate on SA Christmas deliveriesUber, the mobile app that connects riders with drivers, is partnering with SA online store, Kalahari.com, to make Christmas shopping even easier in Cape Town, South Africa, this festive season. Read More
Westcon Group expands African relationship with Juniper NetworksWestcon Group, the leading value-added global distributor of security, unified communications, network infrastructure and data centre solutions, has announced the company has signed an expanded distribution agreement with Juniper Networks. Read More
Playing in the top right quadrant: Networks Unlimited marks 20 years in businessFrom guiding SA enterprises through the early days of networking, to fielding a ‘top right quadrant’ portfolio addressing all the current ICT buzzwords, Networks Unlimited has made its first 20 years a true SA success story. Read More
3i Infotech, BDO East Africa showcase Anti-Money Laundering Solution3i Infotech, a leading provider of IT products and services for manufacturing, retail distribution, banking, financial services and insurance, in association with BDO East Africa, organized an event aimed at creating awareness on the impact of non-adherence to Anti-Money Laundering regulatory laws and to enhance efforts towards establishing a risk ... Read More
Philips ushers in new era of imaging with first-ever digital broadband MRI systemPhilips East Africa and the Diagnostic Imaging Department at Karen Hospital recently inaugurated the Philips Ingenia 3.0T MRI - the first-ever digital broadband magnetic resonance imaging (MRI) solution. Read More
Business Connexion Partners with Kentico to offer Content Management SolutionBusiness Connexion (BCX) today announced it has entered a partnership with Kentico Software, the Web Content and Customer Experience Management provider, to provide customers with leading content management systems developed using the Microsoft Technology stack. Read More
CA Technologies introduces the Management CloudCA Southern Africa has revealed that at the recently held WORLD ’14, CA Technologies introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce. Read More
FEATURED STORYPWC: Optimism abounds but a bumpy journey ahead for some
PwC’s ‘Capital Projects & infrastructure in East Africa, Southern Africa and West Africa,’ report says infrastructure spend in the region is projected to reach $180bn per annum by 2025.
BEST READ NEWS
IN DEPTHAfrica lags on digital migration
Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.