Kaseya establishes global customer and partner advisory councils

INDUSTRY

|
Image: By BiztechAfrica
Kaseya establishes global customer and partner advisory councils

Kaseya®, announced the establishment of a global Customer Advisory Council and Partner Advisory Council, as it holds the inaugural meeting of its Partner Advisory Council members in Amsterdam today. Comprised of key Kaseya customers and partners worldwide who have demonstrated expertise in their fields, the councils will act in an advisory capacity to Kaseya, offering insight on the state of the market and perspectives on the development of Kaseya’s solutions.

“Kaseya has established these councils in order to help shape the future direction of the company and the products and services that we deliver,” said Bob Davis, chief marketing officer, Kaseya. “These councils are absolutely fundamental in helping us intimately understand what customers need from Kaseya. By creating these councils, which will enable us to hear directly from our customers and partners, we are better able to strategically grow and shape our business in line with market demand – and ultimately provide a better service to our end-users.”

Customer Advisory Council

With a mission of engaging its diverse group of customers at a deeper level with product management and product marketing, the Kaseya Customer Advisory Council helps guide product requirements and feature sets for upcoming product releases as well as define prioritization of product roadmap decisions. The Customer Advisory Council currently consists of 30 managed service customers from the Americas, Europe, South Africa, Australia, New Zealand and Asia-Pacific. While many members of the council are long-term Kaseya customers who are using the full expanse of the Kaseya platform, the body is also comprised of newer customers that are using a smaller portion of Kaseya products. The Customer Advisory Council will meet on a quarterly basis.

“The Kaseya Customer Advisory Council is giving us, the MSPs, a voice to help direct some of the new features before they are fully integrated. We are being given the opportunity to talk with the company’s executives to gather ideas and help develop ideas from the ground up. By including us in the Kaseya Test Pilots program, we are given the chance to test drive the beta products to make sure they truly perform as intended, and have the capabilities needed to help make our lives easier,” said Scott Brown, president, TimbukTech Inc. “I am looking forward working with other Kaseya members over this next year and seeing this council drive greater success for us all.”

Partner Advisory Council

The Partner Advisory Council will initially launch today with ten key Kaseya partners who will meet on a quarterly basis. These members have been chosen after a rigorous selection process whereby partners are assessed for their expertise, knowledge and understanding of Kaseya’s market, their ability to acquire new customers, as well as their technical skill in delivering a product/service like Kaseya.

Today’s opening meeting of the council will see the partners provide an overview of their target markets and the key demands from their customers, whilst Kaseya will outline the scope of the program and the expected involvement of all partners.

“We are delighted to be one of the initial members of Kaseya’s Partner Advisory Council,” said Roger Harry, managing director, Circle IT Solutions. “As a partner of Kaseya’s for the past 5 years, we believe that the council will be instrumental in meeting the long-term goals of our customers – delivering value and benefits for all Kaseya’s partners worldwide.”

“The establishment of a council, such as this, is absolutely pivotal for any forward thinking organisation,” said George Bronten, founder and CEO, Upstream. “The creation of this forum, whereby Kaseya’s global partners can work together and share knowledge and information to help gain traction within local markets, will be mutually beneficial for Kaseya, its council members, and its wider partner and customer base.”



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE INDUSTRY NEWS

Philips ushers in new era of imaging with first-ever digital broadband MRI system

Philips East Africa and the Diagnostic Imaging Department at Karen Hospital recently inaugurated the Philips Ingenia 3.0T MRI - the first-ever digital broadband magnetic resonance imaging (MRI) solution.  Read More

Top 5 IT trends for 2015

Riverbed outlines the top five IT trends for the coming year. Read More

Business Connexion Partners with Kentico to offer Content Management Solution

Business Connexion (BCX) today announced it has entered a partnership with Kentico Software, the Web Content and Customer Experience Management provider, to provide customers with leading content management systems developed using the Microsoft Technology stack. Read More

CA Technologies introduces the Management Cloud

CA Southern Africa has revealed that at the recently held WORLD ’14, CA Technologies introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce.    Read More

Palladium leads the charge for accountants

Palladium Software has partnered with the Southern African Institute of Business Accountants (SAIBA) and will now offer its clients and business partners one year's free membership with the Institute.  Read More

Wallettec brings mobile payment solutions to business

For the first time in Africa, it is possible for businesses to process mobile payment transactions at any Point of Sale and allow mobile money users to pay with their digital or crypto currency not only online but bricks and mortar as well, thanks to Wallettec.  Read More

Pamoja and SEACOM – strength in the Cloud

Pamoja, a leading Cloud services company, continues to dominate this area of the market and is progressing in its quest to cultivate a Cloud services marketplace for the continent. The Company is achieving this by leveraging one of its primary differentiating qualities, namely the ongoing investment of network capacity by ... Read More

Acer to meet global carbon emissions reduction goal ahead of 2015 target

With the use of 100% green electricity by Acer’s U.S. operations, the ratio of green power usage by Acer worldwide will exceed 30% by the end of 2014. Read More

MakerBot Expands 3D printer distribution and sales to South Africa

MakerBot has partnered with Rectron SA to distribute its 3D printers and scanners in the region. Read More

RAD to Exhibit the First Customer Edge Distributed NFV Solution and Ecosystem at AfricaCom 2014

RAD has announced that it will be exhibiting the industry’s first dedicated customer-edge Distributed Network Functions Virtualization (D-NFV) solution at AfricaCom 2014.   Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionSage HR AfricaMTN BusinessSchneider ElectricMultichoice

FEATURED STORY

GSMA: half a billion mobile subscribers in SSA by 2020GSMA: half a billion mobile subscribers in SSA by 2020

The number of unique mobile subscribers in Sub-Saharan Africa will pass the half billion mark in 2020, says a new GSMA report.

IN DEPTH

Africa lags on digital migration Africa lags on digital migration

Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.  

COMPANY NEWS

Leading through volatility in Africa

For the businesses that are prepared to face the storm and manage the volatility afflicting the continent, there are still huge rewards to be had from doing business ...