Ghana looks to curb MNP problems

GHANA

|
Image: By BiztechAfrica
Ghana looks to curb MNP problems

In a report issued this week to assess the first year of mobile number portability in the country, the NCA said the exercise had run smoothly overall.

In the first year of MNP, 370,107 mobile numbers were successfully ported by customers in Ghana, representing 1.6% of the total active mobile numbers in Ghana.

NCA said each of the mobile networks in Ghana had gained and lost customers and that the overwhelming majority of customers who had ported had remained on the networks to which they ported, implying satisfaction with the process and the choice they made.

However, the NCA noted “Very soon after MNP was launched, we began receiving reports of agents in the field misleading customers into porting when that was not the customer’s actual intent.”

“Initially we believed these were “birthing pains” which would diminish as everyone became more familiar with the process. However, we find today that even after one year, various types of miscommunication (at best) or deception (at worse) are taking place in the field, primarily by agents who are authorized by the mobile operators to sell their products and services.'

"There is a procedure for remedying such fraudulent ports quickly, and the networks have generally cooperated well in resolving such matters at customers’ request. The total number of such resolutions is quite low compared to the overall number of porting requests, but any misrepresentation is still too much. We need prevention, not just cure after the fact.”

NCA said it had asked the networks to call their agents to order, but had not yet seen sufficient progress. It had also suggested that the Telecoms Chamber establish a system to share information between operators about agents who have misled customers.

The report warned: “It may be left to NCA to act decisively to resolve this problem if the operators cannot or will not do so. We may call customers, agents, and their supervisors for hearings on each case. In the end, we may be forced to issue sanctions against operators who allow this situation to persist at unacceptable levels. The integrity of the process is at stake.”



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE GHANA NEWS

Ghana’s Vice President opens MOBEX15 in Accra

The Vice President of the Republic of Ghana, Kwesi Bekoe Amissah-Arthur, has officially opened the first Africa Mobile and ICT Expo dubbed #MOBEX15 in Accra.  Read More

Ghana commences DTT publicity campaign

Ghana's Ministry of Communications, in collaboration the Digital Broadcasting Migration Committee (DBMC), has launched the Digital Terrestrial Transmission (DTT) Publicity Campaign in Accra.  Read More

Obuasi MCE salutes Tigo Ghana Shelter 4 Education Initiative

Tigo has donated new classrooms and facilities to the St Joseph R/C Primary School for special needs children.  Read More

Tigo Shelter4Education puts smiles on faces of Tupaa pupils

Tupaa, a farming community within the Ga South Municipal Assembly in the Greater Accra Region, was presented with a new six-unit classroom block by Tigo Ghana as part of its Shelter 4Education project. Read More

Airtel debuts direct purchasing on facebook

Airtel Ghana has launched the first direct data bundle purchasing on Facebook.  Read More

Airtel unveils next gen enterprise solution in Ghana

Maxwell Dodd, Director of Airtel Business, Airtel Ghana Airtel Ghana says it is setting the new standard for Enterprise business solutions with the  launch of its business oriented sub brand, Airtel Business. Read More

Ghana to build largest data centre in West Africa

The Ghana government, through the Ministry of Communications, is currently constructing what it believes will be the largest data centre within the West African sub region.  Read More

African internet pioneer wins ICANN award

The Chairman of the Internet Society Ghana Chapter and Africa Internet pioneer, Prof. Nii Narku Quaynor, has been awarded the 2015 ICANN Multi-stakeholder Ethos Award. Read More

Tigo leads CSR in Ghana with Shelter 4 Education programme

Tigo Ghana has unveiled its new flagship Corporate Social Responsibility (CSR) programme dubbed Shelter 4 Education. Read More

Tigo Africa Customer Operations Director visits Ghana

The Customer Operations Director for Tigo Africa, Ingeborg Nieuwenhuis, has just concluded a week-long visit to Ghana.  Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4Afrika

FEATURED STORY

Kenyan SACCOS riding on innovation to attract customersKenyan SACCOS riding on innovation to attract customers

As confidence in mainstream banks remains low due to prohibitive interest rates, customers are embracing Savings and Credit Cooperatives (SACCO) as an alternative.

IN DEPTH

As curtain falls on MDGs, what next?As curtain falls on MDGs, what next?

Dr. Bjorn Lomborg, president of the Copenhagen Consensus Centre, speaks to Biztechafrica about setting smart targets.

COMPANY NEWS

MTN Business App of the Year submissions closed

Entries for the annual MTN Business App of the Year Awards taking place on 13 August in Johannesburg have closed, and an expert panel of judges that is adjudicating ...