Ghana looks to curb MNP problems
GHANA| July 20, 2012, 12:17 p.m.
In a report issued this week to assess the first year of mobile number portability in the country, the NCA said the exercise had run smoothly overall.
In the first year of MNP, 370,107 mobile numbers were successfully ported by customers in Ghana, representing 1.6% of the total active mobile numbers in Ghana.
NCA said each of the mobile networks in Ghana had gained and lost customers and that the overwhelming majority of customers who had ported had remained on the networks to which they ported, implying satisfaction with the process and the choice they made.
However, the NCA noted “Very soon after MNP was launched, we began receiving reports of agents in the field misleading customers into porting when that was not the customer’s actual intent.”
“Initially we believed these were “birthing pains” which would diminish as everyone became more familiar with the process. However, we find today that even after one year, various types of miscommunication (at best) or deception (at worse) are taking place in the field, primarily by agents who are authorized by the mobile operators to sell their products and services.'
"There is a procedure for remedying such fraudulent ports quickly, and the networks have generally cooperated well in resolving such matters at customers’ request. The total number of such resolutions is quite low compared to the overall number of porting requests, but any misrepresentation is still too much. We need prevention, not just cure after the fact.”
NCA said it had asked the networks to call their agents to order, but had not yet seen sufficient progress. It had also suggested that the Telecoms Chamber establish a system to share information between operators about agents who have misled customers.
The report warned: “It may be left to NCA to act decisively to resolve this problem if the operators cannot or will not do so. We may call customers, agents, and their supervisors for hearings on each case. In the end, we may be forced to issue sanctions against operators who allow this situation to persist at unacceptable levels. The integrity of the process is at stake.”
MORE GHANA NEWS
Chris wins Ghana Vodafone Icons 2014 in grand styleThe auditorium of Ghana’s national theatre came to a standstill on Wednesday night as the master of ceremonies for the occasion announced Chris as the overall winner of the 2014 Vodafone Icon contest. Read More
NCA launches Type Approval Portal in GhanaGhana's National Communication Authority has launched an Online Portal for Type Approval at the plush La Palm Beach Hotel in Accra. Read More
Tigo extends deadline for applications for ‘digital change-makers’ competitionTelecom operator Tigo Ghana, in partnership with Reach for Change, has announced a one week extension for its ‘Digital Change-makers’ competition. Read More
Airtel Ghana sweeps PR Excellence AwardsAirtel Ghana, Telecommunications giant and winner of CIMG Marketing Oriented Company of the Year, has won five awards at the 2014 Institute of Public Relations Excellence Awards. Read More
Who wins Vodafone Icons 2014?Come Wednesday, the final five Vodafone Icons contestants will battle it out and trill music fans to their wonderful compositions to climax this year’s Remix Edition of Vodafone Icons at the National Theatre. Read More
Literacy Bridge, UNICEF, ARM Unite on Talking Books project in GhanaHumanitarian technology company Literacy Bridge has announced a new multi-year partnership with UNICEF and ARM to deliver health education to 40,000 vulnerable people in Ghana, using Talking Book mobile devices. Read More
Tigo deploys overhead fibre in GhanaTigo Ghana has embarked on an overhead fibre project in some parts of the country in a bid to reduce damage to its cables. Read More
Alliance for Affordable Internet welcomes Ghanaian moves to cut mobile phone taxesThe Alliance for Affordable Internet (A4AI) has welcomed Ghana’s commitment to scrap hefty import duties on smartphones. Read More
Ghana moots lifting of smartphone import taxThe Government of Ghana is set to consider the lifting of import tax duties on smart phones. Read More
Ghana to launch first phase of National Fibre Network soonThe Government of Ghana is expected to officially commission the completion of work on the fibre optic network connecting the eastern corridor linking Ho in the Volta region and Bawku in the Northern Region of the country by the end of December this year. Read More
FEATURED STORYGSMA: half a billion mobile subscribers in SSA by 2020
The number of unique mobile subscribers in Sub-Saharan Africa will pass the half billion mark in 2020, says a new GSMA report.
BEST READ NEWS
IN DEPTHAfrica lags on digital migration
Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.