Ghana looks to curb MNP problems


Image: By BiztechAfrica
Ghana looks to curb MNP problems

In a report issued this week to assess the first year of mobile number portability in the country, the NCA said the exercise had run smoothly overall.

In the first year of MNP, 370,107 mobile numbers were successfully ported by customers in Ghana, representing 1.6% of the total active mobile numbers in Ghana.

NCA said each of the mobile networks in Ghana had gained and lost customers and that the overwhelming majority of customers who had ported had remained on the networks to which they ported, implying satisfaction with the process and the choice they made.

However, the NCA noted “Very soon after MNP was launched, we began receiving reports of agents in the field misleading customers into porting when that was not the customer’s actual intent.”

“Initially we believed these were “birthing pains” which would diminish as everyone became more familiar with the process. However, we find today that even after one year, various types of miscommunication (at best) or deception (at worse) are taking place in the field, primarily by agents who are authorized by the mobile operators to sell their products and services.'

"There is a procedure for remedying such fraudulent ports quickly, and the networks have generally cooperated well in resolving such matters at customers’ request. The total number of such resolutions is quite low compared to the overall number of porting requests, but any misrepresentation is still too much. We need prevention, not just cure after the fact.”

NCA said it had asked the networks to call their agents to order, but had not yet seen sufficient progress. It had also suggested that the Telecoms Chamber establish a system to share information between operators about agents who have misled customers.

The report warned: “It may be left to NCA to act decisively to resolve this problem if the operators cannot or will not do so. We may call customers, agents, and their supervisors for hearings on each case. In the end, we may be forced to issue sanctions against operators who allow this situation to persist at unacceptable levels. The integrity of the process is at stake.”

Share the News

Get Daily Newsletter

comments powered by Disqus


Vodafone Ghana seeks input from stakeholders to better Vodafone Foundation 2016 strategy

As part of efforts to sync its social intervention strategies with the government of Ghana’s Sustainable Development Goals, Vodafone Ghana, through its foundation, has held an all important stakeholders forum in Accra to deliberate and seek inputs for its 2016 to 2020 strategy. Read More

Tigo QoS efforts reflected in NCA report

Recent efforts by Tigo Ghana to improve the quality of its network across the country have paid off as it made impressive strides by passing the various tests conducted by the National Communications Authority. Read More

Airtel Ghana sanctioned over QoS

The National Communication Authority (NCA) has sanctioned Airtel Ghana for an amount of Fifty Thousand Ghana Cedis (GH¢50,000.00) and directed it to resolve Stand-alone Dedicated Control Channel (SDCCH) Congestion in Jirapa and improve 3G network coverage in Wa, Lawra, Tumu and Jirapa by December 2015. Read More

2015 Tigo Digital Changemakers launched

Tigo Ghana and Reach for Change have announced the launch of the 2015 Digital Changemakers competition. Read More

Airtel Ghana passes 4m subscriber mark

Airtel Ghana has recorded 8.77% growth in voice and 13.3% growth in data subscriptions. Read More

Tigo upgrades Self-Care app

With its commitment to forefront technology and develop solutions to serve customers better, Tigo Ghana has upgraded its channels to provide customers with easy access to all of their communication needs on-the-go. Read More

Samsung Ghana launches Galaxy S6 Edge+ Galaxy Note 5 in grand style

Samsung has launched its new S6 Edge+ and Note 5 devices in Ghana. Read More

MTN excels in NCA data quality tests

MTN has distinguished itself as the most reliable data service provider in Ghana, according to the results of Quality of Service data monitoring tests released by the National Communications Authority.  Read More

Vodafone to promote Ghanaian apps on new Vodafone app store

To encourage the development and growth of local apps in the country and also place the Ghanaian App on the global scale Vodafone Ghana has officially launched its local App store that showcase lots of local Ghanaian applications.  Read More

Mecca pilgrims get added value as MTN Ghana gives 60% discount

MTN Ghana is providing 60% discount on voice, SMS & data services to pilgrims of this year’s Hajj.  Read More


Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4Afrika


Connectivity critical for Nigeria's ICT sector, says SES chiefConnectivity critical for Nigeria's ICT sector, says SES chief

Connectivity is vital for any country to fully optimise the huge potential of cyberspace, SES Sales Manager for West Africa Joy Nma Emenike tells Kokumo Goodie.


High tech homes: Just press playHigh tech homes: Just press play

High tech, digital homes where everything is automated and connected aren’t the stuff of science fiction any longer, says BNC Technology.