Ghana looks to curb MNP problems
GHANA| July 20, 2012, 12:17 p.m.
In a report issued this week to assess the first year of mobile number portability in the country, the NCA said the exercise had run smoothly overall.
In the first year of MNP, 370,107 mobile numbers were successfully ported by customers in Ghana, representing 1.6% of the total active mobile numbers in Ghana.
NCA said each of the mobile networks in Ghana had gained and lost customers and that the overwhelming majority of customers who had ported had remained on the networks to which they ported, implying satisfaction with the process and the choice they made.
However, the NCA noted “Very soon after MNP was launched, we began receiving reports of agents in the field misleading customers into porting when that was not the customer’s actual intent.”
“Initially we believed these were “birthing pains” which would diminish as everyone became more familiar with the process. However, we find today that even after one year, various types of miscommunication (at best) or deception (at worse) are taking place in the field, primarily by agents who are authorized by the mobile operators to sell their products and services.'
"There is a procedure for remedying such fraudulent ports quickly, and the networks have generally cooperated well in resolving such matters at customers’ request. The total number of such resolutions is quite low compared to the overall number of porting requests, but any misrepresentation is still too much. We need prevention, not just cure after the fact.”
NCA said it had asked the networks to call their agents to order, but had not yet seen sufficient progress. It had also suggested that the Telecoms Chamber establish a system to share information between operators about agents who have misled customers.
The report warned: “It may be left to NCA to act decisively to resolve this problem if the operators cannot or will not do so. We may call customers, agents, and their supervisors for hearings on each case. In the end, we may be forced to issue sanctions against operators who allow this situation to persist at unacceptable levels. The integrity of the process is at stake.”
MORE GHANA NEWS
Ghana IT gets a boost with Surfline 4G LTEGhana’s internet growth is about is about to witness another massive boost as Surfline Communications Limited makes inroads into the ICT sector with the official introduction of its 4G Long-Term Evolution network in Accra. Read More
Ghanaian partnership to battle Cholera, Ebola through techThe Pharmaceutical Society of Ghana (PSGH) has partnered with mPedigree Network and PopOut to launch the PREVENT initiative, which looks to employ technology to crack down on fake and counterfeit medicines. Read More
Tigo introduces unified short code for products and servicesTigo Ghana has announced the installation of a world-class IVR (Interactive Voice Response) that will give both its pre-paid and post-paid customers the opportunity to access all its product through a unified short code, 555. Read More
Kirusa acquires Ghana’s Saya MobileVoice messaging and social media apps firm Kirusa has acquired Ghana-based Saya Mobile, which provides instant messaging apps geared specifically for African consumers. Read More
Tigo CEO encourages more girls to study ICTThe Chief Executive Officer of telecommunication company Tigo Ghana limited, Roshi Motman, is encouraging more girls to study ICT. Read More
Stakeholders meet over Ghana mobile moneyStakeholders from Ghana’s financial and telecoms industry have held talks at an MTN Stakeholders Forum in Accra to discuss the way forward in the quest to make Ghana a cashless society. Read More
GCB Bank Ghana to go live with mobile commerce platformgoSwiff has connected its 50th bank client, GCB Bank Ltd. in Ghana, to leverage mobile point of sale (mPOS) on goSwiff mobile commerce platform. Read More
MTN Ghana resolved to encourage effective cashless societyMTN has reiterated its resolve to encourage and ensure an effective cashless society through the introduction and promotion of its mobile money service. Read More
Samsung Electronics launches first Solar Powered Internet School in GhanaChildren in the deprived community of Dago in the Akuapem South District of Ghana’s Eastern Region have received their first Solar Powered Internet School. Read More
Tigo Ghana names new Corporate Communications execTigo Ghana has announced the appointment of Gifty Bingley as the Head of its newly created Corporate Communications function. Read More
FEATURED STORYSafaricom-Equity battle for mobile banking hots up
Equity bank's entry to the mobile banking and telephony industry is still hanging in the balance with London-based global association of mobile operators (GSMA) calling for independent audit.
BEST READ NEWS
IN DEPTHKenya rolls out e-extension to improve agriculture
In a bid to curb the overwhelmed number of agricultural extension officers in Kenya, the ministry of agriculture is embracing technology with their introduction of E-Extension services, which are aimed at reaching out to over 7 million farmers annually.