Ghana looks to curb MNP problems

GHANA

|
Image: By BiztechAfrica
Ghana looks to curb MNP problems

In a report issued this week to assess the first year of mobile number portability in the country, the NCA said the exercise had run smoothly overall.

In the first year of MNP, 370,107 mobile numbers were successfully ported by customers in Ghana, representing 1.6% of the total active mobile numbers in Ghana.

NCA said each of the mobile networks in Ghana had gained and lost customers and that the overwhelming majority of customers who had ported had remained on the networks to which they ported, implying satisfaction with the process and the choice they made.

However, the NCA noted “Very soon after MNP was launched, we began receiving reports of agents in the field misleading customers into porting when that was not the customer’s actual intent.”

“Initially we believed these were “birthing pains” which would diminish as everyone became more familiar with the process. However, we find today that even after one year, various types of miscommunication (at best) or deception (at worse) are taking place in the field, primarily by agents who are authorized by the mobile operators to sell their products and services.'

"There is a procedure for remedying such fraudulent ports quickly, and the networks have generally cooperated well in resolving such matters at customers’ request. The total number of such resolutions is quite low compared to the overall number of porting requests, but any misrepresentation is still too much. We need prevention, not just cure after the fact.”

NCA said it had asked the networks to call their agents to order, but had not yet seen sufficient progress. It had also suggested that the Telecoms Chamber establish a system to share information between operators about agents who have misled customers.

The report warned: “It may be left to NCA to act decisively to resolve this problem if the operators cannot or will not do so. We may call customers, agents, and their supervisors for hearings on each case. In the end, we may be forced to issue sanctions against operators who allow this situation to persist at unacceptable levels. The integrity of the process is at stake.”



Share the News

Get Daily Newsletter

Search News

comments powered by Disqus

MORE GHANA NEWS

NCA cushions consumers from future interconnection hikes

The Ghana National Communication Authority (NCA) has revealed that in order to safeguard consumers from interconnection price hikes, it has enforced that operators maintain their current rates from now until January 2018 in spite of operations of the Interconnect Clearing House (ICH) in Ghana. Read More

BICS reports data traffic tripling year-on-year on its global network

BICS, recognised in the wholesale communications market as a top global voice carrier and the leading provider of mobile data services, has reports that its data roaming traffic is tripling year-on-year across its global network. Read More

NCA Chairman calls for strong ties between Africa’s telecom regulators

The Chairman of Ghana’s National Communications Authority, Eugene Baffoe Bonnie, has emphasised the need for regulatory bodies in the African telecommunications industry to close ranks to ensure a stronger collaborations. Read More

Uber offers cashless payments in Accra through SMSGH

Uber, the innovative app that connects riders with drivers, has revealed to Biztechafrica that it has partnered with SMSGH to provide mobile payments to the Greater Accra Metropolitan Area (GAMA).  Read More

MTN Ghana launches 20th anniversary edition of i-Fest

The MTN Ghana 20th anniversary edition of the internet festival (iFest) was officially launched at a colourful outdoor event in Abeka Lapaz, a suburb of Accra. Read More

Tigo appoints Director for Tigo Business

Telecom brand of the year Tigo has appointed Stephen Essien as the new director for its enterprise unit, Tigo Business. Read More

Equity of trust essential for improving productivity – Tigo Barcamp 2016

Ghana’s digital lifestyle brand, Tigo, has urged young entrepreneurs and graduates to establish trust in their profession in order to boost productivity.  Read More

GCAA move to register drone operations in Ghana

The Ghana Civil Aviation Authority, the body in charge of running the country’s aviation industry, has embarked on an exercise to register remotely piloted aircraft systems (RPAS), popularly referred to as drones with effect from September this year. Read More

MTN Ghana present prizes to 20TH Anniversary Promo Winners

MTN Ghana has presented the first batch of prizes to winners of its 20th Anniversary promotion in Accra.  Read More

NCA wins CTO Policy and Regulatory Award

The Commonwealth Telecommunications Organisation (CTO) has awarded Ghana's telecoms regulator the award for Best ICT Policy and Regulatory Initiative for its billing feedback system. Read More

PRESS OFFICES

Sage EnterpriseSAP AfricaTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4AfrikaNetworks UnlimitedArbor NetworksEricssonTigo Ghana

FEATURED STORY

First-ever Africa Barclays Accelerator programme concludesFirst-ever Africa Barclays Accelerator programme concludes

Ten fintech companies have concluded the first-ever Barclays Accelerator, powered by Techstars in Africa.

 

Advertisement

IN DEPTH

Ethical Hacking students can’t get a heck of a jobEthical Hacking students can’t get a heck of a job

Botswana ethical hacking students report that they are failing to break into the local job market. 

COMPANY NEWS

The Tech Revolution: Sage Sets out the Vision for African Businesses

Sage, a market leader in cloud accounting software used its global Sage Summit 2016, held this week in Chicago, to outline its strong commitment to future technologies, ...