Ghana looks to curb MNP problems

GHANA

|
Image: By BiztechAfrica
Ghana looks to curb MNP problems

In a report issued this week to assess the first year of mobile number portability in the country, the NCA said the exercise had run smoothly overall.

In the first year of MNP, 370,107 mobile numbers were successfully ported by customers in Ghana, representing 1.6% of the total active mobile numbers in Ghana.

NCA said each of the mobile networks in Ghana had gained and lost customers and that the overwhelming majority of customers who had ported had remained on the networks to which they ported, implying satisfaction with the process and the choice they made.

However, the NCA noted “Very soon after MNP was launched, we began receiving reports of agents in the field misleading customers into porting when that was not the customer’s actual intent.”

“Initially we believed these were “birthing pains” which would diminish as everyone became more familiar with the process. However, we find today that even after one year, various types of miscommunication (at best) or deception (at worse) are taking place in the field, primarily by agents who are authorized by the mobile operators to sell their products and services.'

"There is a procedure for remedying such fraudulent ports quickly, and the networks have generally cooperated well in resolving such matters at customers’ request. The total number of such resolutions is quite low compared to the overall number of porting requests, but any misrepresentation is still too much. We need prevention, not just cure after the fact.”

NCA said it had asked the networks to call their agents to order, but had not yet seen sufficient progress. It had also suggested that the Telecoms Chamber establish a system to share information between operators about agents who have misled customers.

The report warned: “It may be left to NCA to act decisively to resolve this problem if the operators cannot or will not do so. We may call customers, agents, and their supervisors for hearings on each case. In the end, we may be forced to issue sanctions against operators who allow this situation to persist at unacceptable levels. The integrity of the process is at stake.”



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE GHANA NEWS

Vodafone Ghana launches loyalty programme

Vodafone Ghana, in a bid to enhance relationship with its customers, has launched its Loyalty Programme with numerous benefits for its customers across the continent.  Read More

Phase One of Ghana’s fibre optic project completed

The Government of Ghana has announced the completion of phase one of its national fibre optic project.  Read More

Tigo upgrades microwave backbone in Eastern and Volta regions

In a bid to improve its customer experience, Tigo has completed expansion work on its Eastern Microwave backbone.  Read More

Tigo, Jumia partner on online shopping

Mobile Network Operator Tigo has entered into a partnership with online retail store, Jumia, to enable customers purchase smartphones with free 1GB data plus 1 month unlimited music and six months double data for every top-up. Read More

Airtel Ghana launches DOTGO SMS Web browsing service

Airtel Ghana has deployed DOTGO’s SMS-based Internet service, which enables any mobile phone to be Internet-accessible without data or Wi-Fi.  Read More

Products and services to go on show at WATSE 2015

Telecoms operators, smartphone companies, ICT service companies and other allied companies will showcase their products and services at this year’s  West Africa Telecom Summit and Expo (WATSE 2015), to be held on 21 – 22 May at Movenpick Ambassador Hotel in Accra. Read More

Vodafone Ghana CEO hosts Grammy Award winning jazz musician Earl Klugh

The Chief Executive Officer of Vodafone Ghana, Haris Broumidis, has hosted renowned Grammy Award winning jazz composer and musician  Earl Klugh at the posh Airport City Headquarters of Vodafone Ghana in Accra, ahead of this year’s Stanbic Jazz Festival. Read More

Tigo commissions water project for Dawurampong

Over 3,000 residents of Dawurampong and surrounding communities in the Gomoa West District of Ghana’s Central region will now have access to clean and safe water with the successful completion and commissioning of a new borehole and water tank by Tigo. Read More

MTN Ghana adds new channels, dialects to customer service

MTN Ghana has launched self service customer service platforms including eight online interactive channels which allow customers to interact with an operator using a local dialect and channel of one’s choice.  Read More

Tigo Ghana shows love and care in the month of love

Employees of Tigo Ghana, showing love and care in the month of February, joined renowned music icons in the country to donate items and spend quality time with selected institutions in the Ghana. Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4Afrika

FEATURED STORY

2bn priced out of internet access2bn priced out of internet access

A new report from the Alliance for Affordable Internet shows that the price of broadband remains prohibitive for billions in developing and emerging countries, with women and rural dwellers hardest hit.

IN DEPTH

Kenya’s digital TV battle hots up Kenya’s digital TV battle hots up

Kenya’s journey to Digital TV broadcasting took a new turn this week, when the Communication Authority of Kenya (CAK) accused three local media firms of intent to disrupt the process.