Ghana looks to curb MNP problems
TELECOMSBy BiztechAfrica - July 20, 2012, 12:17 p.m.
In a report issued this week to assess the first year of mobile number portability in the country, the NCA said the exercise had run smoothly overall.
In the first year of MNP, 370,107 mobile numbers were successfully ported by customers in Ghana, representing 1.6% of the total active mobile numbers in Ghana.
NCA said each of the mobile networks in Ghana had gained and lost customers and that the overwhelming majority of customers who had ported had remained on the networks to which they ported, implying satisfaction with the process and the choice they made.
However, the NCA noted “Very soon after MNP was launched, we began receiving reports of agents in the field misleading customers into porting when that was not the customer’s actual intent.”
“Initially we believed these were “birthing pains” which would diminish as everyone became more familiar with the process. However, we find today that even after one year, various types of miscommunication (at best) or deception (at worse) are taking place in the field, primarily by agents who are authorized by the mobile operators to sell their products and services.'
"There is a procedure for remedying such fraudulent ports quickly, and the networks have generally cooperated well in resolving such matters at customers’ request. The total number of such resolutions is quite low compared to the overall number of porting requests, but any misrepresentation is still too much. We need prevention, not just cure after the fact.”
NCA said it had asked the networks to call their agents to order, but had not yet seen sufficient progress. It had also suggested that the Telecoms Chamber establish a system to share information between operators about agents who have misled customers.
The report warned: “It may be left to NCA to act decisively to resolve this problem if the operators cannot or will not do so. We may call customers, agents, and their supervisors for hearings on each case. In the end, we may be forced to issue sanctions against operators who allow this situation to persist at unacceptable levels. The integrity of the process is at stake.”
MORE TELECOMS NEWS
Work set to start on Gabon-Congo fibre linkWork is set to begin on the Gabon-Congo fibre-optic interconnection, with successful tender bids to made known by June this year and the project delivery date scheduled for January 2016. Read More
Orange Kenya dumping copper for fibreOrange Kenya will this week commission a project to replace its copper cables with fibre in Nairobi’s Milimani Area. Read More
Second class to graduate from Samsung Academy KenyaSamsung Electronics East Africa (SEEA) will this week release 98 more graduates from its academy in Kenya. Read More
Telecom Namibia joins global Pearson VUE testing networkTelecom Namibia has signed an agreement with Pearson VUE, the electronic certification and licensure testing business of Pearson, to provide Information Technology certification test delivery using the Pearson VUE® Testing System. Read More
Telecel Go reduces cost of calls to all networksTelecel has launched a new pre-paid service platform called Telecel Go, which removes the boundaries between networks and reduces the cost of calls across all networks significantly. Read More
Huawei rolls out new base stations in ZambiaChinese communications equipment giant Huawei Technologies has launched the first of a series of 169 base stations that will connect rural communities in Zambia to the mobile phone network. Read More
Kenya, Uganda, Rwanda strike deal to lower roaming ratesPlans are underway to lower roaming rates among Kenya, Uganda and Rwanda. Read More
Kenyans making longer calls - CAK ReportRobust marketing by telecoms and lowered call rates saw Kenyans use mobile phones more in 2013, the latest sector report shows. Read More
Telecom Namibia, XON Systems, Juniper Networks invest in network academyTelecom Namibia has set up a Telecom Namibia Juniper Networks Academy in conjunction with XON Systems and Juniper Networks to boost the training of network engineersin its training facility. Read More
FEATURED STORYKenyan shift to Green Economy would generate USD 45bn by 2030
Kenya’s transition to a green economy could produce major economic benefits equivalent to an estimated USD 45 billion by 2030, a new study shows.
BEST READ NEWS
IN DEPTHE-waste threatens Ghana’s beaches
Many beaches in Ghana, already stressed by pollution and poor maintenance, are now facing a new threat: e-waste.
COMPANY NEWSMTN makes it onto World Champions list
MTN Group has been named as the only South African company on the World Champions list.VMware Reports First Quarter 2014 Results
VMWare has announced Year-over-Year revenue growth of 14% to $1.36 Billion in its Q114 results.