Ghana looks to curb MNP problems
TELECOMSBy BiztechAfrica - July 20, 2012, 12:17 p.m.
In a report issued this week to assess the first year of mobile number portability in the country, the NCA said the exercise had run smoothly overall.
In the first year of MNP, 370,107 mobile numbers were successfully ported by customers in Ghana, representing 1.6% of the total active mobile numbers in Ghana.
NCA said each of the mobile networks in Ghana had gained and lost customers and that the overwhelming majority of customers who had ported had remained on the networks to which they ported, implying satisfaction with the process and the choice they made.
However, the NCA noted “Very soon after MNP was launched, we began receiving reports of agents in the field misleading customers into porting when that was not the customer’s actual intent.”
“Initially we believed these were “birthing pains” which would diminish as everyone became more familiar with the process. However, we find today that even after one year, various types of miscommunication (at best) or deception (at worse) are taking place in the field, primarily by agents who are authorized by the mobile operators to sell their products and services.'
"There is a procedure for remedying such fraudulent ports quickly, and the networks have generally cooperated well in resolving such matters at customers’ request. The total number of such resolutions is quite low compared to the overall number of porting requests, but any misrepresentation is still too much. We need prevention, not just cure after the fact.”
NCA said it had asked the networks to call their agents to order, but had not yet seen sufficient progress. It had also suggested that the Telecoms Chamber establish a system to share information between operators about agents who have misled customers.
The report warned: “It may be left to NCA to act decisively to resolve this problem if the operators cannot or will not do so. We may call customers, agents, and their supervisors for hearings on each case. In the end, we may be forced to issue sanctions against operators who allow this situation to persist at unacceptable levels. The integrity of the process is at stake.”
MORE TELECOMS NEWS
MTN Cameroon drops tariffs once moreMTN Cameroon has announced its Best tariff plan, allowing subscribers to double their airtime after each refill and benefit from call bonuses towards all networks. Read More
Vodacom thrills students with cloud computingVodacom, in its “power to you” initiative, has extended its ICT field trip and tour opportunities to schools in communities where it operates. Read More
Liquid Telecom expands African satellite operationAs part of a multi-million dollar (US) investment in its satellite business, Liquid Telecom is the first operator to build a satellite hub at Teraco’s vendor-neutral earth station in South Africa. Read More
MACRA demystifies spectrum managementMalawi's regulator explains the issues around spectrum allocation. Gregory Gondwe reports. Read More
Orange Telkom Kenya donates KSh 2.19 million for drought efforts in Northern KenyaOrange Telkom Kenya has extended its support to the Laisamis Livelihood Improvement project into the second phase with a donation of KSh. 2.19 million to World Vision Kenya. Read More
NCC imposes N647m fine on telcosNigeria's NCC has imposed fines in the total sum of N647,500,000 million on three service providers, Airtel, Globacom and MTN Nigeria Ltd for failing to meet KPIs. Read More
Blu’s high speed WiFi is a hit for Accra MallThe Accra Mall is reaping the benefits of a high-speed WiFi installation by Blu Telecommunications, the 4G telecoms company. Read More
MTN: The journey must continueThe telecoms industry has spent the last 4 years on a journey towards cost-orientation, regulatory best practice and parity, and this journey must continue, says MTN. Read More
Nigerian 2.3 GHz auction winner namedBitflux Communications Limited has won Nigeria’s 2.3 GHz spectrum band licence auction, beating mobile operator Globacom. Read More
FEATURED STORYMACRA demystifies spectrum management
Malawi's regulator explains the issues around spectrum allocation. Gregory Gondwe reports.
BEST READ NEWS
IN DEPTHYouthConnekt launches Mobile Apps for Human Development Challenge in Rwanda
Rwanda’s Ministry of Youth and ICT and the UNDP, in close collaboration with Motorola Solutions, will power a Mobile App Challenge that will be implemented by YouthConnekt.