Ghana looks to curb MNP problems

TELECOMS

|
Image: By BiztechAfrica
Ghana looks to curb MNP problems

In a report issued this week to assess the first year of mobile number portability in the country, the NCA said the exercise had run smoothly overall.

In the first year of MNP, 370,107 mobile numbers were successfully ported by customers in Ghana, representing 1.6% of the total active mobile numbers in Ghana.

NCA said each of the mobile networks in Ghana had gained and lost customers and that the overwhelming majority of customers who had ported had remained on the networks to which they ported, implying satisfaction with the process and the choice they made.

However, the NCA noted “Very soon after MNP was launched, we began receiving reports of agents in the field misleading customers into porting when that was not the customer’s actual intent.”

“Initially we believed these were “birthing pains” which would diminish as everyone became more familiar with the process. However, we find today that even after one year, various types of miscommunication (at best) or deception (at worse) are taking place in the field, primarily by agents who are authorized by the mobile operators to sell their products and services.'

"There is a procedure for remedying such fraudulent ports quickly, and the networks have generally cooperated well in resolving such matters at customers’ request. The total number of such resolutions is quite low compared to the overall number of porting requests, but any misrepresentation is still too much. We need prevention, not just cure after the fact.”

NCA said it had asked the networks to call their agents to order, but had not yet seen sufficient progress. It had also suggested that the Telecoms Chamber establish a system to share information between operators about agents who have misled customers.

The report warned: “It may be left to NCA to act decisively to resolve this problem if the operators cannot or will not do so. We may call customers, agents, and their supervisors for hearings on each case. In the end, we may be forced to issue sanctions against operators who allow this situation to persist at unacceptable levels. The integrity of the process is at stake.”



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE TELECOMS NEWS

Vodafone Ghana wins two CIMG awards

Vodafone Ghana has been adjudged the Telecommunications Company of the Year 2013, while its Corporate Social Responsibility (CSR) programme, HealthLine, picked the TV Programme of the Year 2013 award at the Chartered Institute of Marketing Ghana (CIMG) Awards held in Accra.   Read More

Gabon, World Bank sign US$58 million-fibre optic agreement

Gabon and the World Bank have signed a US$58 million agreement that will clear the way for the construction of a major fibre optic infrastructure to link the country’s five provinces and cross over to the Republic of Congo. Read More

Operators to suffer $14bn in lost revenues this year

A new report has found that voice and messaging traffic lost to OTT (Over The Top) players such as WhatsApp, Facebook and Skype will cost network operators $14 billion in revenues globally this year. Read More

Wiko‎ eyes 10% market share

New entrant to Nigeria’s mobile phone industry and French firm, Wiko Mobile, says it is targeting 10 per cent of Nigeria’s market. Read More

TeliaSonera International Carrier strengthens connectivity in Western Africa

TeliaSonera International Carrier (TSIC) and Angola Cables have announced an IP Transit agreement that will enhance regional connectivity to TSIC’s customer base along the West African coast using Angola Cables’ significant submarine cable assets. Read More

We’ve built West Africa's strongest aerial fibre, says Phase 3 chief

The Chief Executive Officer of Phase 3 Telecom, Mr. Stanley Jegede, says the firm has invested massively in building a very robust aerial fibre network to improve connectivity across the country and the entire West African sub-region. Read More

Orange launches reward scheme for corporate clients

Orange has introduced a loyalty programme for its corporate clients, dubbed Corporate Ziada. Read More

MTN Ghana launches fixed wireless phones for SMEs

MTN Ghana has launched the Eazifon fixed wireless phone as an alternative to the traditional landline fixed phone for Small and Medium-sized Enterprises (SMEs).  Read More

Cameroon to increase telephone digits in November

The number of telephone digits in Cameroon will be increased from eight to nine come 21 November 2014, the telecoms regulator, l’Agence de Régulation des Télécommunications (ART), announced recently at a press briefing. Read More

“Colossal disparity” between fixed, mobile penetration in Africa

There is a “colossal disparity” between fixed and mobile communication penetration rates in Africa, according to analyst firm Frost & Sullivan. Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionSage HR AfricaMTN BusinessSchneider ElectricMultichoice

FEATURED STORY

Growing African focus on data securityGrowing African focus on data security

Beachhead Solutions’ new SA and Mauritius country manager explains the challenges and solutions around securing customer data and compliance with new personal information legislation.

IN DEPTH

Africa lags on digital migration Africa lags on digital migration

Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.  

COMPANY NEWS

VMware reports third quarter 2014 results

VMware, the global leader in virtualization and cloud infrastructure, today announced Year-over-Year Revenue Growth of 18% to $1.52 Billion in its financial results for the third quarter ...