Ghana looks to curb MNP problems
TELECOMS| July 20, 2012, 12:17 p.m.
In a report issued this week to assess the first year of mobile number portability in the country, the NCA said the exercise had run smoothly overall.
In the first year of MNP, 370,107 mobile numbers were successfully ported by customers in Ghana, representing 1.6% of the total active mobile numbers in Ghana.
NCA said each of the mobile networks in Ghana had gained and lost customers and that the overwhelming majority of customers who had ported had remained on the networks to which they ported, implying satisfaction with the process and the choice they made.
However, the NCA noted “Very soon after MNP was launched, we began receiving reports of agents in the field misleading customers into porting when that was not the customer’s actual intent.”
“Initially we believed these were “birthing pains” which would diminish as everyone became more familiar with the process. However, we find today that even after one year, various types of miscommunication (at best) or deception (at worse) are taking place in the field, primarily by agents who are authorized by the mobile operators to sell their products and services.'
"There is a procedure for remedying such fraudulent ports quickly, and the networks have generally cooperated well in resolving such matters at customers’ request. The total number of such resolutions is quite low compared to the overall number of porting requests, but any misrepresentation is still too much. We need prevention, not just cure after the fact.”
NCA said it had asked the networks to call their agents to order, but had not yet seen sufficient progress. It had also suggested that the Telecoms Chamber establish a system to share information between operators about agents who have misled customers.
The report warned: “It may be left to NCA to act decisively to resolve this problem if the operators cannot or will not do so. We may call customers, agents, and their supervisors for hearings on each case. In the end, we may be forced to issue sanctions against operators who allow this situation to persist at unacceptable levels. The integrity of the process is at stake.”
MORE TELECOMS NEWS
TeliaSonera International Carrier strengthens connectivity in Western AfricaTeliaSonera International Carrier (TSIC) and Angola Cables have announced an IP Transit agreement that will enhance regional connectivity to TSIC’s customer base along the West African coast using Angola Cables’ significant submarine cable assets. Read More
We’ve built West Africa's strongest aerial fibre, says Phase 3 chiefThe Chief Executive Officer of Phase 3 Telecom, Mr. Stanley Jegede, says the firm has invested massively in building a very robust aerial fibre network to improve connectivity across the country and the entire West African sub-region. Read More
Orange launches reward scheme for corporate clientsOrange has introduced a loyalty programme for its corporate clients, dubbed Corporate Ziada. Read More
MTN Ghana launches fixed wireless phones for SMEsMTN Ghana has launched the Eazifon fixed wireless phone as an alternative to the traditional landline fixed phone for Small and Medium-sized Enterprises (SMEs). Read More
Cameroon to increase telephone digits in NovemberThe number of telephone digits in Cameroon will be increased from eight to nine come 21 November 2014, the telecoms regulator, l’Agence de Régulation des Télécommunications (ART), announced recently at a press briefing. Read More
“Colossal disparity” between fixed, mobile penetration in AfricaThere is a “colossal disparity” between fixed and mobile communication penetration rates in Africa, according to analyst firm Frost & Sullivan. Read More
Preparing for the next evolution in the telecoms landscapeChange is coming to the telecoms market, as increased competition, reduced cost of services and changing business models pave the way for new services, new solutions and more pervasive communication to connect more users, more affordably, says Jasco. Read More
MTN notes ruling by International Arbitration PanelMTN Group has noted that a tribunal of independent arbitrators has ruled against Turkish mobile operator Turkcell, in the investor-state arbitration under a bilateral investment treaty case held in terms of the rules of the United Nations Commission on International Trade Law (UNCITRAL). Read More
Vodacom enhances enterprise voice suiteVodacom Business Nigeria has enhanced its enterprise voice suite with the launch of two new solutions, Business Connect and Business Express. Read More
Telecom Namibia receives NTA certificationTelecom Namibia Training Centre has been endorsed by the Namibia Training Authority (NTA), the national body responsible for the registration of vocational training centres and institutes, to deliver a wide range of general IP/IT training programmes. Read More
FEATURED STORYGrowing African focus on data security
Beachhead Solutions’ new SA and Mauritius country manager explains the challenges and solutions around securing customer data and compliance with new personal information legislation.
BEST READ NEWS
IN DEPTHAfrica lags on digital migration
Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.
COMPANY NEWSVMware reports third quarter 2014 results
VMware, the global leader in virtualization and cloud infrastructure, today announced Year-over-Year Revenue Growth of 18% to $1.52 Billion in its financial results for the third quarter ...CNN, MultiChoice name top African Journalist 2014
Kenyan journalist Joseph Mathenge has been awarded the top prize at this year’s CNN MultiChoice African Journalist 2014 Awards Ceremony.