Ghana looks to curb MNP problems

TELECOMS

|
Image: By BiztechAfrica
Ghana looks to curb MNP problems

In a report issued this week to assess the first year of mobile number portability in the country, the NCA said the exercise had run smoothly overall.

In the first year of MNP, 370,107 mobile numbers were successfully ported by customers in Ghana, representing 1.6% of the total active mobile numbers in Ghana.

NCA said each of the mobile networks in Ghana had gained and lost customers and that the overwhelming majority of customers who had ported had remained on the networks to which they ported, implying satisfaction with the process and the choice they made.

However, the NCA noted “Very soon after MNP was launched, we began receiving reports of agents in the field misleading customers into porting when that was not the customer’s actual intent.”

“Initially we believed these were “birthing pains” which would diminish as everyone became more familiar with the process. However, we find today that even after one year, various types of miscommunication (at best) or deception (at worse) are taking place in the field, primarily by agents who are authorized by the mobile operators to sell their products and services.'

"There is a procedure for remedying such fraudulent ports quickly, and the networks have generally cooperated well in resolving such matters at customers’ request. The total number of such resolutions is quite low compared to the overall number of porting requests, but any misrepresentation is still too much. We need prevention, not just cure after the fact.”

NCA said it had asked the networks to call their agents to order, but had not yet seen sufficient progress. It had also suggested that the Telecoms Chamber establish a system to share information between operators about agents who have misled customers.

The report warned: “It may be left to NCA to act decisively to resolve this problem if the operators cannot or will not do so. We may call customers, agents, and their supervisors for hearings on each case. In the end, we may be forced to issue sanctions against operators who allow this situation to persist at unacceptable levels. The integrity of the process is at stake.”



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE TELECOMS NEWS

TNM courts trouble with investment prospects in ISP

TNM, one of Malawi's two mobile telecommunication services providers, has courted trouble with its announcement of plans to invest in the provision of ‘generic’ Internet Service Provider (ISP) operations. Read More

Tigo deploys overhead fibre in Ghana

Obafemi Banigbe Tigo Ghana has embarked on an overhead fibre project in some parts of the country in a bid to reduce damage to its cables. Read More

Bharti Airtel appoints Dr. Titus Naikuni as Chairman, Airtel Kenya

Bharti Airtel has announced the appointment of Dr. Titus Naikuni as the Chairman of the Board of Directors of Airtel Kenya. Read More

NCC descends on Lagos firm

The Nigerian Communications Commission (NCC) has descended on Owntel Communications for allegedly offering telecommunications services for which it was not licensed. Read More

BTCL wraps up nationwide employee road shows

As part of the overarching awareness activities ahead of the much-anticipated Initial Public Offering (IPO) of Botswana Telecommunications Corporation Limited (BTCL), the company has successfully completed a nationwide employee road show. Read More

Gabon Telecom striking employees threaten disruption

Gabon Telecom employees who have been on strike since last week over pay increases, bonuses and housing allowances, are now threatening to disrupt the company operations. Read More

How service quality can improve: NCC

Nigeria’s NCC says quality of service problems are caused by too much traffic on networks, and operators have been urged to keep expanding their capacity.  Read More

Mobile subscriptions in Africa near billion mark

Mobile subscriptions in Africa passed 880 million in Q3 of 2014 with a 77 percent mobile penetration, says Ericsson’s latest Mobility Report. Read More

Apple commends Glo on iPhone 6, iPhone 6 Plus launch

The creative management of the launch of iPhone 6 and iPhone 6 Plus in Nigeria by Globacom has earned commendation from Apple, manufacturer of high end smartphones. Read More

Africell DRC’s free calls delight users despite lack of interconnection

Despite its lack of interconnection, Africell’s low rates make it a popular choice for DRC subscribers. Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionSage HR AfricaMTN BusinessSchneider ElectricMultichoice

FEATURED STORY

GSMA: half a billion mobile subscribers in SSA by 2020GSMA: half a billion mobile subscribers in SSA by 2020

The number of unique mobile subscribers in Sub-Saharan Africa will pass the half billion mark in 2020, says a new GSMA report.

IN DEPTH

Africa lags on digital migration Africa lags on digital migration

Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.