Free mobile customer service industry web event
COMPUTING| July 26, 2012, 8:15 p.m.
Interactive Intelligence Group, a global provider of unified IP business communications solutions, is hosting a free Web event titled “The New Mobile World: Changing the Way You'll Service Your Customers.”
This 75-minute educational webcast, to be held July 31, 2012 at 11:30 a.m. Eastern time (EDT), is ideal for contact centre directors, IT directors, and CIOs wanting to more effectively service their customers who increasingly use smart phones and other mobile devices to interact with their businesses.
The webcast, already attracting more than 1,200 pre-registrants, will feature the following expert presenters:
- Daniel Hong, lead analyst, Ovum Research – Daniel heads Ovum’s global customer experience and interaction research and consulting practice. He has been quoted in The Economist, Financial Times and the Wall Street Journal, and brings more than 15 years of experience in research, technology and consulting for Fortune 1000 companies.
- Donald E. Brown, founder and CEO, Interactive Intelligence – Don founded his first software company in 1982 and has grown his current company from a start-up in 1994, to a global, USD200-plus million public company with more than 4,500 customers.
Following the presentations, there will be a live audience Q&A session with presenters joined by Blair Pleasant, president and principal analyst at COMMfusion, and Richard Snow, global VP and research director at Ventana Research.
“With the deployment of smart phones and mobile tablets growing at rapid-fire rates, businesses face a huge opportunity to use these hand-held, location-independent ‘computers’ to create a competitive service advantage,” said Interactive Intelligence chief marketing officer, Joe Staples. “We’ve designed our webcast to help these businesses assess key mobile customer service opportunities and challenges, then develop the most effective strategy for selecting and deploying the right technology solution for them.”
To register for this Web event, visit www.inin.com/WebEvent. All Web event registrants will receive a free copy of mobile customer service reports from Ovum and Ventana Research.
MORE COMPUTING NEWS
CPN could boost Nigeria’s revenue by N4.5b yearlyThe Computer Professionals (Registration Council of Nigeria) or CPN says it has the capacity to boost Federal Government’s revenue with N4.5 billion yearly. Read More
Nokia aims to make Ghana’s ICT market more dynamicNokia says the introduction of its first innovation road show in Ghana is geared towards offering the country’s ICT market the opportunity to benefit from Nokia’s state-of-the-art technologies and concepts to transform networks to be more dynamic, agile and evolving. Read More
M2M technology driving agriculture’s industrialisationThe agriculture and Information and Communications Technology (ICT) sectors are heading for a union that is being brought about by natural calamity, economic developments and changes in the ICT space. Read More
Penplusbytes to share experience at 8th ICT4D Conference in Nairobi, KenyaThe Executive Director of Penplusbytes, Kwami Ahiabenu II, will be speaking on promoting effective governance using ICTs at the eighth annual ICT4D conference underway in Nairobi, Kenya. Read More
Dirt to data – The new revolution in agricultureIt is estimated that, through technological innovation, the Internet of Things (IoT) has the potential to increase agricultural productivity in Africa by 70% by 2050. Read More
Criticism over Remita borne out of ignorance, says SystemSpecsThe CEO of SystemSpecs, the company behind the revenue-saving Nigerian Single Treasury Account (TSA) system, speaks to Biztechafrica. Read More
MainOne joins global effort to support women in ICTMainOne has lent its voice to the global campaign urging girls and young women to consider careers in the growing information and communications technology (ICT) sector during the International Girls in ICT Day. Read More
Huawei identifies unique cloud solutions for NigeriaICT solutions provider Huawei said after a comprehensive study of Nigerian enterprise terrain, it has defined its cloud transformation agenda along four segmentations. Read More
100 non-profits receive Microsoft grants to close gap in computer scienceMicrosoft Philanthropies has announced grants for over 100 non-profits worldwide, of which 14 are in the Middle East and Africa. Read More
Liquid Telecom Kenya launches data protection ‘CrashPlan for Africa’In a bid to guard against rising cases of IT related frauds causing financial losses to businesses, Liquid Telecom Kenya has launched a backup and restore service dubbed CrashPlan for Africa, for businesses in Kenya to secure their data. Read More
FEATURED STORYGovernment should encourage youths in ICT early
Youths should be given more encouragement to develop their ICT skills, an 11-year-old app developer told Kokumo Goodie.
BEST READ NEWS
IN DEPTHIBM Opens First Cloud Data Centre in South Africa
IBM is opening a new IBM Cloud Data Centre in Johannesburg, South Africa. The new cloud center is the result of a close collaboration with Gijima and Vodacom and is designed to support cloud adoption and customer demand across the continent.
COMPANY NEWSMTN Business partners SMEasy to give entrepreneurs access to easy accounting solutions
MTN Business, in partnership with online accounting tool SMEasy, today announced the launch of an agile, fit for purpose business management and easy accounting solution for small ...Enhancing your security posture to fight new ransomware threats
Petya ransomware is proving to be one of the top cybersecurity stories of 2016.Arbor stops malware in its tracks
There is always a substantial amount of banking trojan activity taking place, however, recent developments have intensified the threat landscape.