Free mobile customer service industry web event


Image: By BiztechAfrica
Free mobile customer service industry web event

Interactive Intelligence Group, a global provider of unified IP business communications solutions, is hosting a free Web event titled “The New Mobile World: Changing the Way You'll Service Your Customers.” 

This 75-minute educational webcast, to be held July 31, 2012 at 11:30 a.m. Eastern time (EDT), is ideal for contact centre directors, IT directors, and CIOs wanting to more effectively service their customers who increasingly use smart phones and other mobile devices to interact with their businesses.

The webcast, already attracting more than 1,200 pre-registrants, will feature the following expert presenters:

- Daniel Hong, lead analyst, Ovum Research – Daniel heads Ovum’s global customer experience and interaction research and consulting practice. He has been quoted in The Economist, Financial Times and the Wall Street Journal, and brings more than 15 years of experience in research, technology and consulting for Fortune 1000 companies.

- Donald E. Brown, founder and CEO, Interactive Intelligence – Don founded his first software company in 1982 and has grown his current company from a start-up in 1994, to a global, USD200-plus million public company with more than 4,500 customers.

Following the presentations, there will be a live audience Q&A session with presenters joined by Blair Pleasant, president and principal analyst at COMMfusion, and Richard Snow, global VP and research director at Ventana Research.

“With the deployment of smart phones and mobile tablets growing at rapid-fire rates, businesses face a huge opportunity to use these hand-held, location-independent ‘computers’ to create a competitive service advantage,” said Interactive Intelligence chief marketing officer, Joe Staples. “We’ve designed our webcast to help these businesses assess key mobile customer service opportunities and challenges, then develop the most effective strategy for selecting and deploying the right technology solution for them.”

To register for this Web event, visit All Web event registrants will receive a free copy of mobile customer service reports from Ovum and Ventana Research.

Share the News

Get Daily Newsletter

comments powered by Disqus


Citrix appoints new vice president for EMEA

Citrix has announced the appointment of Sherif Seddik as Managing Director and Vice President for Europe, Middle East and Africa (EMEA). Read More

Huawei sponsors students for China study trip

Huawei Technologies Botswana recently teamed up with Botswana's Ministry of Education and Skills Development to award a sponsorship for ten ICT students to study Huawei corporate culture and other see the latest ICTs in China. Read More

Second ‘ICTs into learning’ course concluded

The Botswana College of Distance and Open Learning (BOCODOL) has just concluded its second workshop on Integrating ICTs into teaching and learning at its head office in Gaborone.  Read More

2nd eCommerce Expo opens in Accra

The second eCommerce Exposition has opened in Ghana’s capital Accra with a call on eCommerce service operators to provide easy and accessible online trading platforms to meet the ever growing demand of the country’s emerging middle class.  Read More

Millennium Bim selects Ingenico Group to upgrade its POS fleet in Mozambique

Ingenico Group, a leader in seamless payment, has announced that Millennium Bim, the largest bank in Mozambique, has partnered with Ingenico Group to replace its current fleet of point-of-sales throughout the country. Read More

Gartner CIO Survey shows digital business means platform business

CIOs expect digital revenue will grow from 17 per cent in 2015 to 38 per cent of total private sector revenue by 2020, according to a Gartner, Inc. survey of 1,075 CIOs in EMEA. Read More

Ericsson, Worldwide E-Learning Campus invest in ICT skills development in Rwanda

Worldwide E-Learning Campus (WEC) in Rwanda has launched a partnership with Ericsson to develop professional ICT competencies within the country.  Read More

Global mining leaders discuss digitised mine of the future

Members of the SAP Advisory Council for Mining are meeting in Cape Town, South Africa, for two days of in-depth discussions on the processes and technologies that will support and drive the digital mine of the future.  Read More

Ericsson showcases solutions for a smart Africa at Transform Africa

At the Transform Africa conference in Kigali, Rwanda, Ericsson is demonstrating the transformation that information and communications technology (ICT) and a truly Networked Society can deliver. Read More

The importance of quality data

Africa has the benefit of not having massive numbers of legacy systems to contend with when moving to extract value from data and ensure data quality, says KPMG. Read More


Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4AfrikaNetworks Unlimited


eCommerce in Africa urged to take advantage of mobile eCommerce in Africa urged to take advantage of mobile

The Executive Chairman of Alltel has urged operators of eCommerce in Ghana and Africa as a whole to take advantage of the current trend for Africans to trade online via their mobile handsets. 


Nigeria needs $25b investment in broadband, says WoodNigeria needs $25b investment in broadband, says Wood

Telecoms executive Adrian Wood speaks to Kokumo Goodie about investment potential in Nigeria.