Free mobile customer service industry web event
COMPUTINGBy BiztechAfrica - July 26, 2012, 8:15 p.m.
Interactive Intelligence Group, a global provider of unified IP business communications solutions, is hosting a free Web event titled “The New Mobile World: Changing the Way You'll Service Your Customers.”
This 75-minute educational webcast, to be held July 31, 2012 at 11:30 a.m. Eastern time (EDT), is ideal for contact centre directors, IT directors, and CIOs wanting to more effectively service their customers who increasingly use smart phones and other mobile devices to interact with their businesses.
The webcast, already attracting more than 1,200 pre-registrants, will feature the following expert presenters:
- Daniel Hong, lead analyst, Ovum Research – Daniel heads Ovum’s global customer experience and interaction research and consulting practice. He has been quoted in The Economist, Financial Times and the Wall Street Journal, and brings more than 15 years of experience in research, technology and consulting for Fortune 1000 companies.
- Donald E. Brown, founder and CEO, Interactive Intelligence – Don founded his first software company in 1982 and has grown his current company from a start-up in 1994, to a global, USD200-plus million public company with more than 4,500 customers.
Following the presentations, there will be a live audience Q&A session with presenters joined by Blair Pleasant, president and principal analyst at COMMfusion, and Richard Snow, global VP and research director at Ventana Research.
“With the deployment of smart phones and mobile tablets growing at rapid-fire rates, businesses face a huge opportunity to use these hand-held, location-independent ‘computers’ to create a competitive service advantage,” said Interactive Intelligence chief marketing officer, Joe Staples. “We’ve designed our webcast to help these businesses assess key mobile customer service opportunities and challenges, then develop the most effective strategy for selecting and deploying the right technology solution for them.”
To register for this Web event, visit www.inin.com/WebEvent. All Web event registrants will receive a free copy of mobile customer service reports from Ovum and Ventana Research.
MORE COMPUTING NEWS
Toshiba ranks no. 1 in East Africa notebook marketIDC’s CY 2013 final results show Toshiba as the no. 1 Notebook vendor in East Africa. Read More
Teachers get Better Ghana Agenda laptopsA total of 2,331 Better Ghana Agenda laptop computers have now been presented to teachers who completed the Rlg ICT training under the Basic school Computerisation Project in the Central Region. Read More
Kenya private schools gear up for connected classroomsKenya’s private schools, in conjunction with technology companies Microsoft, Intel, Safaricom and Mitsumi, have partnered to take affordable gadgets and learning solutions to all private schools across the country. Read More
Huawei Technologies Zambia gives K263, 000 to charitable organisationsMore effective corporate social responsibility programmes are needed to help struggling communities in Zambia, according to Huawei Technology Zambia. Read More
Cisco unveils top 6 global tech trendsCisco has unveiled what it predicts will be the top six technology trends in the foreseeable future. Read More
Frost & Sullivan lauds ZTE Green Power solutionsFrost & Sullivan has recognised ZTE Corporation with the 2013 Africa Frost & Sullivan Award for Technology Leadership, for its power solutions addressing many of the challenges facing the African continent. Read More
Choosing the best printer for your business needsHeinrich Pretorius, OKI Product Specialist at DCC, advises on choosing an office printer. Read More
MasterCard enters seven new markets in AfricaMasterCard today announced its expansion into seven new markets across Central and West Africa, increasing its acceptance footprint across the continent and securing a number of strategic agreements. Read More
Cloudy with a chance of dataThe cloud has shifted from a vague concept to a much needed solution that’s influencing the evolution of the business, says Andrew Oldfield, Director Emerging Markets, Panduit. Read More
FEATURED STORYMACRA demystifies spectrum management
Malawi's regulator explains the issues around spectrum allocation. Gregory Gondwe reports.
BEST READ NEWS
IN DEPTHYouthConnekt launches Mobile Apps for Human Development Challenge in Rwanda
Rwanda’s Ministry of Youth and ICT and the UNDP, in close collaboration with Motorola Solutions, will power a Mobile App Challenge that will be implemented by YouthConnekt.