Free mobile customer service industry web event
COMPUTING| July 26, 2012, 8:15 p.m.
Interactive Intelligence Group, a global provider of unified IP business communications solutions, is hosting a free Web event titled “The New Mobile World: Changing the Way You'll Service Your Customers.”
This 75-minute educational webcast, to be held July 31, 2012 at 11:30 a.m. Eastern time (EDT), is ideal for contact centre directors, IT directors, and CIOs wanting to more effectively service their customers who increasingly use smart phones and other mobile devices to interact with their businesses.
The webcast, already attracting more than 1,200 pre-registrants, will feature the following expert presenters:
- Daniel Hong, lead analyst, Ovum Research – Daniel heads Ovum’s global customer experience and interaction research and consulting practice. He has been quoted in The Economist, Financial Times and the Wall Street Journal, and brings more than 15 years of experience in research, technology and consulting for Fortune 1000 companies.
- Donald E. Brown, founder and CEO, Interactive Intelligence – Don founded his first software company in 1982 and has grown his current company from a start-up in 1994, to a global, USD200-plus million public company with more than 4,500 customers.
Following the presentations, there will be a live audience Q&A session with presenters joined by Blair Pleasant, president and principal analyst at COMMfusion, and Richard Snow, global VP and research director at Ventana Research.
“With the deployment of smart phones and mobile tablets growing at rapid-fire rates, businesses face a huge opportunity to use these hand-held, location-independent ‘computers’ to create a competitive service advantage,” said Interactive Intelligence chief marketing officer, Joe Staples. “We’ve designed our webcast to help these businesses assess key mobile customer service opportunities and challenges, then develop the most effective strategy for selecting and deploying the right technology solution for them.”
To register for this Web event, visit www.inin.com/WebEvent. All Web event registrants will receive a free copy of mobile customer service reports from Ovum and Ventana Research.
MORE COMPUTING NEWS
Participate in the Data Management Benchmark SurveyData management experts MDM have launched the 2015 Data Management benchmark survey to allow businesses to assess their company’s data management maturity against that of their peers and competitors. Read More
Expert decries lack of e-readiness in BotswanaThe Director of Strategic and Special Projects at the Botswana International University of Science and Technology, says not enough is being done to ensure that Botswana is e-ready. Read More
CA Southern Africa Road Show – next stop KenyaThe CA Southern Africa roadshow is set to bring Digital Transformation and the Application Economy to Kenya. Read More
Converged infrastructure and services lay the foundation for agility and dynamic IT provisioningThe real value of technology can only be realised if solutions are fully integrated, says T-Systems. Read More
Nanotechnology to be translated into SetswanaJuly 31st has been set as the closing date for the Botswana Institute for Technology Research and Innovation nanotechnology challenge. Read More
Clock strikes twelve on Windows Server 2003 supportAs of midnight tonight, Microsoft will no longer offer support for Windows Server 2003. Read More
Cyber City Kgotla hosts Knowledge Transfer SessionBotswana Innovation Hub’s ICT Developer Community, Cyber City Kgotla, has hosted its first Knowledge Transfer Session (KTS) in partnership with Oracle. Read More
Seeing the light: How file analysis tools can unleash the light in ‘dark data’Almost all organisations have volumes of dark data stored away in dusty vaults and off-site storage facilities, historically unaccounted for, unmanaged, and undervalued, says CommVault. Read More
Accenture identifies tech trends for CIOs to followAccenture has identified social, mobile, analytics and cloud (SMAC) as the new technology trends in the business environment, urging FMCG industry CIOs to take advantage of these trends. Read More
Telecom Namibia implements information display system at Ondangua airportA team of Telecom Namibia engineers and technicians successfully implemented for the Namibia Airports Company (NAC) a Flight Information Display System (FIDS) over the Telecom Namibia network at Ondangua airport recently. Read More
FEATURED STORYKenyan SACCOS riding on innovation to attract customers
As confidence in mainstream banks remains low due to prohibitive interest rates, customers are embracing Savings and Credit Cooperatives (SACCO) as an alternative.
BEST READ NEWS
IN DEPTHAs curtain falls on MDGs, what next?
Dr. Bjorn Lomborg, president of the Copenhagen Consensus Centre, speaks to Biztechafrica about setting smart targets.