Free mobile customer service industry web event
COMPUTING| July 26, 2012, 8:15 p.m.
Interactive Intelligence Group, a global provider of unified IP business communications solutions, is hosting a free Web event titled “The New Mobile World: Changing the Way You'll Service Your Customers.”
This 75-minute educational webcast, to be held July 31, 2012 at 11:30 a.m. Eastern time (EDT), is ideal for contact centre directors, IT directors, and CIOs wanting to more effectively service their customers who increasingly use smart phones and other mobile devices to interact with their businesses.
The webcast, already attracting more than 1,200 pre-registrants, will feature the following expert presenters:
- Daniel Hong, lead analyst, Ovum Research – Daniel heads Ovum’s global customer experience and interaction research and consulting practice. He has been quoted in The Economist, Financial Times and the Wall Street Journal, and brings more than 15 years of experience in research, technology and consulting for Fortune 1000 companies.
- Donald E. Brown, founder and CEO, Interactive Intelligence – Don founded his first software company in 1982 and has grown his current company from a start-up in 1994, to a global, USD200-plus million public company with more than 4,500 customers.
Following the presentations, there will be a live audience Q&A session with presenters joined by Blair Pleasant, president and principal analyst at COMMfusion, and Richard Snow, global VP and research director at Ventana Research.
“With the deployment of smart phones and mobile tablets growing at rapid-fire rates, businesses face a huge opportunity to use these hand-held, location-independent ‘computers’ to create a competitive service advantage,” said Interactive Intelligence chief marketing officer, Joe Staples. “We’ve designed our webcast to help these businesses assess key mobile customer service opportunities and challenges, then develop the most effective strategy for selecting and deploying the right technology solution for them.”
To register for this Web event, visit www.inin.com/WebEvent. All Web event registrants will receive a free copy of mobile customer service reports from Ovum and Ventana Research.
MORE COMPUTING NEWS
Dirt to data – The new revolution in agricultureIt is estimated that, through technological innovation, the Internet of Things (IoT) has the potential to increase agricultural productivity in Africa by 70% by 2050. Read More
Criticism over Remita borne out of ignorance, says SystemSpecsThe CEO of SystemSpecs, the company behind the revenue-saving Nigerian Single Treasury Account (TSA) system, speaks to Biztechafrica. Read More
MainOne joins global effort to support women in ICTMainOne has lent its voice to the global campaign urging girls and young women to consider careers in the growing information and communications technology (ICT) sector during the International Girls in ICT Day. Read More
Huawei identifies unique cloud solutions for NigeriaICT solutions provider Huawei said after a comprehensive study of Nigerian enterprise terrain, it has defined its cloud transformation agenda along four segmentations. Read More
100 non-profits receive Microsoft grants to close gap in computer scienceMicrosoft Philanthropies has announced grants for over 100 non-profits worldwide, of which 14 are in the Middle East and Africa. Read More
Liquid Telecom Kenya launches data protection ‘CrashPlan for Africa’In a bid to guard against rising cases of IT related frauds causing financial losses to businesses, Liquid Telecom Kenya has launched a backup and restore service dubbed CrashPlan for Africa, for businesses in Kenya to secure their data. Read More
Airtel, Microsoft encourage girls to look to ICT careersAirtel Ghana, through its Evolve with STEM initiative, has collaborated with Microsoft Ghana for the maiden edition of the internationally acclaimed DigiGirlz Day in the country. Read More
Mellanox adds Cumulus Linux support for Ethernet switchesMellanox Technologies, a leading supplier of high-performance, end-to-end interconnect solutions for data centre servers and storage systems, has announced that it has added Cumulus Linux support for the Spectrum line of 10/25, 40/50, and 100 Gb/s Ethernet switches. Read More
Huawei takes big data solutions to ZambiaCloud computing and big data were the subjects of a high-tech roadshow brought to Zambia by leading global information and communications technology (ICT) solutions provider Huawei Technologies this week. Read More
ProLabs launches SFP+ module that extends the life of Switch HardwareProLabs, the leading global provider of network infrastructure and connectivity products, has announced the introduction of a 10GBASE-T SFP+ transceiver, which will allow data centre and network managers the ability to extend the life of their cabling infrastructure with a simple cost effective upgrade. Read More
FEATURED STORYCriticism over Remita borne out of ignorance, says SystemSpecs
The CEO of SystemSpecs, the company behind the revenue-saving Nigerian Single Treasury Account (TSA) system, speaks to Biztechafrica.
BEST READ NEWS
IN DEPTHIBM Opens First Cloud Data Centre in South Africa
IBM is opening a new IBM Cloud Data Centre in Johannesburg, South Africa. The new cloud center is the result of a close collaboration with Gijima and Vodacom and is designed to support cloud adoption and customer demand across the continent.
COMPANY NEWSKeeping up with the mobile banking evolution
Africa especially has witnessed the trend of mobile banking, due to the well-known fact that today more people on the continent have access to a mobile phone ...