France Telecom Ethiopia run nears end
TELECOMSBy BiztechAfrica - Dec. 7, 2012, 1:27 p.m.
The two year contract for France Telecom to run Ethio Telecom is nearing an end. France Telecom was appointed in December 2010 to manage the state-owned telco.
The management of the telco is expected to be handed back to staff next week.
Dr Debretsion Gebre Michael, Deputy Prime Minister and Minister of Information and Communication, is reported to have said the contract will not be extended.
During the past two years, Ethio Telecom subscribers have increased by 59% to pass the 18 million mark at the end of June this year. In their annual financial report, the management also noted that Ethio Telecom had launched
- value added services (USSD codes, Call me Back, Credit Transfer, GPRS, Voicemail for postpaid),
- postpaid mobile offer to residential customers with credit limit policy application
- prepaid bundle offer with Voice, SMS and data
- ADSL Service offer with CPE customer premise equipment for residential customers
- 3G services offer
- EVDO dongle package
With the objective of improving customer satisfaction, the company implemented
- optimization of Call Center access through 994
- Call Center Quality of Service improvement, 980 success rate of 89% in June
- Customer Satisfaction surveys: call campaigns and proactive management
- Trouble Ticketing system for client management and resolution follow up
- Key Account consolidation through centralised invoicing and management
- Direct debit / Standing order with CBE/Commercial Bank of Ethiopia with main clients
- centralized collection for postpaid clients and credit limit management
- A Pilot Test of Sales Level Agreement (SLAs) for top clients was launched
More than 3,800 Ethio employees were trained in the past year.
MORE TELECOMS NEWS
NCC wants answers on serviceNigeria’s NCC has asked operators to explain a sudden drop in service quality, amid an ‘avalanche’ of complaints from consumers. Read More
Ghana NCA receives NATCOMA two member delegation from Sierra Leone’s National Telecommunications Commission (NATCOM) has concluded a study visit to the National Communications Authority (NCA) in Accra. Read More
Huawei Ghana launches new Windows 8 phoneHuawei Ghana and its authorised distributor, IPMC, have unveiled the new Windows 8 Phone, Ascend W1, in the Ghanaian market. Read More
X Factor goes live in Ghana, NigeriaX Factor, the world’s number one singing reality TV show, which national operator Globacom brought to Africa for the first time in March, has gone on air. Read More
Glo highlights Biiiiig dealsGlo Mobile Ghana has highlighted its ‘Glo Biiiiig 5’, a new tariff plan on which all Glo customers instantly receive five times usage credit for every recharge made. Read More
New cable to connect TunisiaTunisiana and Orange Tunisie have signed a partnership agreement with Interoute for the commissioning of a submarine cable connecting the city of Kélibia, Tunisia to Interoute’s pan European fibre optic network. Read More
Smile launches true 4G in TanzaniaSmile Communications Tanzania has launched the first commercial Fourth Generation Long Term Evolution (4G LTE) broadband network in Tanzania Read More
Main One rebrands, repositionsMain One Cable Company has rebranded as Main One, and repositioned to expand its role in the telecoms market. Read More
Ethiopian mining venture drills into Q-KON for connectivity supportQ-KON has been selected as the preferred provider of connectivity services to Allana Potash Afar PLC, an Ethiopian subsidiary of a Canadian Corporation. Read More
FEATURED STORYICT opens doors for Kenyan slum dwellers
A Nairobi based group is equipping high school girls from Nairobi's slums with ICT skills to help them participate meaningfully in building the economy.
BEST READ NEWS
IN DEPTHDollar-a-month broadband can change Africa
The Microsoft-led 4Afrika TV white spaces project, taking broadband to rural people for as little as a dollar a month, is now expanding in Kenya and launching in Tanzania.