France Telecom Ethiopia run nears end
TELECOMS| Dec. 7, 2012, 1:27 p.m.
The two year contract for France Telecom to run Ethio Telecom is nearing an end. France Telecom was appointed in December 2010 to manage the state-owned telco.
The management of the telco is expected to be handed back to staff next week.
Dr Debretsion Gebre Michael, Deputy Prime Minister and Minister of Information and Communication, is reported to have said the contract will not be extended.
During the past two years, Ethio Telecom subscribers have increased by 59% to pass the 18 million mark at the end of June this year. In their annual financial report, the management also noted that Ethio Telecom had launched
- value added services (USSD codes, Call me Back, Credit Transfer, GPRS, Voicemail for postpaid),
- postpaid mobile offer to residential customers with credit limit policy application
- prepaid bundle offer with Voice, SMS and data
- ADSL Service offer with CPE customer premise equipment for residential customers
- 3G services offer
- EVDO dongle package
With the objective of improving customer satisfaction, the company implemented
- optimization of Call Center access through 994
- Call Center Quality of Service improvement, 980 success rate of 89% in June
- Customer Satisfaction surveys: call campaigns and proactive management
- Trouble Ticketing system for client management and resolution follow up
- Key Account consolidation through centralised invoicing and management
- Direct debit / Standing order with CBE/Commercial Bank of Ethiopia with main clients
- centralized collection for postpaid clients and credit limit management
- A Pilot Test of Sales Level Agreement (SLAs) for top clients was launched
More than 3,800 Ethio employees were trained in the past year.
MORE TELECOMS NEWS
NewTelco SA extends African footprint with dedicated Kenyan presenceThe Jasco Group has expanded the presence of NewTelco South Africa, a joint venture between the Jasco Group and NewTelco GMBH, into the East African region with a dedicated presence in Kenya. Read More
Facility closure to affect Ondo services, warns MTNMTN Nigeria has warned that the closure of its facilities in Ondo by the state government will negatively impact the quality of service in the state. Read More
Telcos threaten service blackout on states shutting BTSNigeria’s telecoms operators have threatened not to reopen any base transmission station (BTS) that were forcefully shut down by states. Read More
Neglect of CDMA a mistake, says NCC CEOThe Nigeria Communications Commission (NCC) has lamented the comatose state of the CDMA sector of the telecoms industry. Read More
Airtel introduces new UnlimiNet 20 daily bundleAirtel has introduced a new “UnlimiNet 20 bundle”, billed as the most affordable bundled offer for voice, SMS and data on the Airtel network. Read More
Safaricom opens new Narok retail shopSafaricom has set its sights on Narok County as it seeks to provide residents of the rapidly growing town with easier access to its wide range of products and services. Read More
Why we launched Mate 8, M2 Tablet: HuaweiChinese original equipment manufacturer Huawei has said it launched its two new flagship products, Mate 8 and M2 Tablet, to cater for the increasing mobile needs of consumers. Read More
BTCL introduces IPO ChampionsThe BTCL IPO Project Team has introduced BTCL IPO Champions across all BTCL and Barclays Bank branches across Botswana. Read More
We didn’t axe 2000 Visafone jobs, says founderFounder and retired Chairman of Visafone Communications Limited, Mr. Jim Ovia, has denied axing 2000 jobs in the telco, arguing that it would not have been possible because the entire workforce of the CDMA operator was less than 400. Read More
Tigo Tanzania pays $2.1 million in quarterly profit share to customersTigo has announced another quarterly payment of US$ 2.1million (Tshs 4.4 billion) to its 4.6 million Tigo Pesa users. Read More
FEATURED STORYViber Spreads Good Vibes in Africa with the introduction of public chats
Viber, one of the leading messaging and calling apps with more than 664 million unique users worldwide, has opened its latest social channel ‘Public Chats’ to partners in Africa and the Middle East.
BEST READ NEWS
IN DEPTHPoised for greater heights – Roshi Motman, AfricaCom CEO of the Year Winner
Roshi Motman is not your average CEO. Since taking up the reins as the first female CEO of Tigo Ghana in 2014, she has led the Tigo brand through a remarkable transformation.