France Telecom Ethiopia run nears end

TELECOMS

|
Image: By BiztechAfrica
France Telecom Ethiopia run nears end

The two year contract for France Telecom to run Ethio Telecom is nearing an end. France Telecom was appointed in December 2010 to manage the state-owned telco.

The management of the telco is expected to be handed back to staff next week.

Dr Debretsion Gebre Michael, Deputy Prime Minister and Minister of Information and Communication, is reported to have said the contract will not be extended.

During the past two years, Ethio Telecom subscribers have increased by 59% to pass the 18 million mark at the end of June this year. In their annual financial report, the management also noted that Ethio Telecom had launched 

  • value added services (USSD codes, Call me Back, Credit Transfer, GPRS, Voicemail for postpaid), 
  • postpaid mobile offer to residential customers with credit limit policy application
  • prepaid bundle offer with Voice, SMS and data
  • ADSL Service offer with CPE customer premise equipment for residential customers
  • 3G services offer
  • EVDO dongle package

With the objective of improving customer satisfaction, the company implemented 

  • optimization of Call Center access through 994
  • Call Center Quality of Service improvement, 980 success rate of 89% in June
  • Customer Satisfaction surveys: call campaigns and proactive management
  • Trouble Ticketing system for client management and resolution follow up
  • Key Account consolidation through centralised invoicing and management
  • Direct debit / Standing order with CBE/Commercial Bank of Ethiopia with main clients
  • centralized collection for postpaid clients and credit limit management
  • A Pilot Test of Sales Level Agreement (SLAs) for top clients was launched

More than 3,800 Ethio employees were trained in the past year. 



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE TELECOMS NEWS

Frustration as strike disrupts Gabon Telecom signal

Gabon Telecom subscribers continue to recount two days – 25 and 26 February 2015 – of frustration during which they were disconnected from the world, as a strike disrupted telephone and internet signals and threw the company’s activities into turmoil. Read More

Orange to replace its CDMA network with GSM

Integrated telecommunications solutions provider Orange will no longer operate its CDMA network in Kenya. Read More

Airtel Kenya invests Sh 2.5 billion in 3G network

Bharti Airtel has announced that it has invested Ksh. 2.5 billion to upgrade its network to enhance indoor coverage and 3G quality in Kenya.   Read More

TNM buys ISP stake

Telekom Networks Malawi Limited (TNM) has completed the acquisition of the Internet Service Provider (ISP) Business and related assets of Burco Electronics Systems. Read More

BOCRA rehires Pheko as CEO

Thari Pheko has re-emerged as the Botswana Communications Regulatory Authority (BOCRA) Chief Executive Officer (CEO) after a month’s hiatus.  Read More

Will new challengers disrupt the mobile phone market in 2015?

Ahead of Mobile World Congress 2015, Annette Zimmermann, research director at Gartner, discusses the future of the mobile phone industry. Read More

Orange rolls out GSM network into Wajir County

Orange has rolled out its GSM network in Wajir County as part of its ongoing plan to connect all counties across Kenya to Orange’s high-speed network. Read More

MTN, Airtel invest US$70m to improve Congo QoS

MTN and Airtel have invested about US$50 million and US$20 million respectively to improve coverage and quality of service in Congo Brazzaville. Read More

Vodafone Ghana CEO hosts Grammy Award winning jazz musician Earl Klugh

The Chief Executive Officer of Vodafone Ghana, Haris Broumidis, has hosted renowned Grammy Award winning jazz composer and musician  Earl Klugh at the posh Airport City Headquarters of Vodafone Ghana in Accra, ahead of this year’s Stanbic Jazz Festival. Read More

Gabon Telecom MD redeployed to Ivory Coast

Lhoussaine Oussalah is no longer the managing director of Gabon Telecom(GT). Oussalah is leaving Central Africa and heading to West Africa in Ivory Coast (Cote d’Ivoire), where he is expected to lead mobile operator Moov Cote d’Ivoire. Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4Afrika

FEATURED STORY

Malawi Govt denies clinging to ‘Cashgate’ softwareMalawi Govt denies clinging to ‘Cashgate’ software

The Malawi Government will not exclude the software brand that has been in use for the country’s Integrated Financial Management System (IFMIS), but it has rejected reports implying that it is ‘clinging’ to the old system.

IN DEPTH

Kenya’s digital TV battle hots up Kenya’s digital TV battle hots up

Kenya’s journey to Digital TV broadcasting took a new turn this week, when the Communication Authority of Kenya (CAK) accused three local media firms of intent to disrupt the process.