France Telecom Ethiopia run nears end

TELECOMS

|
Image: By BiztechAfrica
France Telecom Ethiopia run nears end

The two year contract for France Telecom to run Ethio Telecom is nearing an end. France Telecom was appointed in December 2010 to manage the state-owned telco.

The management of the telco is expected to be handed back to staff next week.

Dr Debretsion Gebre Michael, Deputy Prime Minister and Minister of Information and Communication, is reported to have said the contract will not be extended.

During the past two years, Ethio Telecom subscribers have increased by 59% to pass the 18 million mark at the end of June this year. In their annual financial report, the management also noted that Ethio Telecom had launched 

  • value added services (USSD codes, Call me Back, Credit Transfer, GPRS, Voicemail for postpaid), 
  • postpaid mobile offer to residential customers with credit limit policy application
  • prepaid bundle offer with Voice, SMS and data
  • ADSL Service offer with CPE customer premise equipment for residential customers
  • 3G services offer
  • EVDO dongle package

With the objective of improving customer satisfaction, the company implemented 

  • optimization of Call Center access through 994
  • Call Center Quality of Service improvement, 980 success rate of 89% in June
  • Customer Satisfaction surveys: call campaigns and proactive management
  • Trouble Ticketing system for client management and resolution follow up
  • Key Account consolidation through centralised invoicing and management
  • Direct debit / Standing order with CBE/Commercial Bank of Ethiopia with main clients
  • centralized collection for postpaid clients and credit limit management
  • A Pilot Test of Sales Level Agreement (SLAs) for top clients was launched

More than 3,800 Ethio employees were trained in the past year. 



Share the News

Get Daily Newsletter

Search News

comments powered by Disqus

MORE TELECOMS NEWS

Airtel opens new service outlet in Lagos

Airtel Nigeria, has opened a new service outlet, 'Expo Centre' at 47 Adeola Odeku Street, Victoria Island, Lagos. Read More

Mayor opens new ICT shop

Her Worship the Mayor of Francistown has opened the doors of a new ICT initiative in Francistown, in the form of a shop from the country’s leading mobile communications provider, Mascom.   Read More

Africell, Airtel on collision course over cable

Uganda’s Africell is set for a legal battle with Airtel as the two trade accusations over the theft of fibre optic cables. Read More

Vodacom coasts home with two industry awards

Solomon Ogufere, Dr Ernest Ndukwe and Lanre Kolade Vodacom Business Nigeria has won two prestigious awards at the Beacon of ICT (BoICT) Awards ceremony. Read More

Vodafone Ghana to reward whistleblowers on cable theft

Eric Kwame Tetteh Vodafone Ghana is enlisting the help of the general public to help curb cable theft across the country. Read More

MTN Cameroon renews subscriber identification

MTN Cameroon has launched a nationwide campaign that will run until June 2016 to confirm the identity of each subscriber.  Read More

Dairo, Ogiemwanye, Uwaoma now Directors at Etisalat Nigeria

Etisalat Nigeria has announced the appointment of Adeolu Dairo as Director, Consumer Segment, Elvis Ogiemwanye as Director, Brand & Experience and Eric Uwaoma as Director, Enterprise Segment.  Read More

Kenya Power, Safaricom in broadband project

Kenya Power International and Safaricom have signed a MoU that will see more Kenyans connected to broadband Internet.  Read More

MTN Ghana undertakes 4G LTE site testing

MTN Ghana says it has started testing over 60 cell sites located in four different regions of Ghana to pave the way for a successful 4G LTE launch in the third quarter of this year.  Read More

Ghana’s President unveils MTN House in Accra

Ghana’s President, John Dramani Mahama, has officially opened the multimillion dollar new headquarters of Ghana’s telecom giant MTN at a colourful ceremony held in Accra.  Read More

PRESS OFFICES

Sage EnterpriseSAP AfricaTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4AfrikaNetworks UnlimitedArbor Networks

FEATURED STORY

Criticism over Remita borne out of ignorance, says SystemSpecsCriticism over Remita borne out of ignorance, says SystemSpecs

The CEO of SystemSpecs, the company behind the revenue-saving Nigerian Single Treasury Account (TSA) system, speaks to Biztechafrica.

IN DEPTH

IBM Opens First Cloud Data Centre in South AfricaIBM Opens First Cloud Data Centre in South Africa

IBM is opening a new IBM Cloud Data Centre in Johannesburg, South Africa. The new cloud center is the result of a close collaboration with Gijima and Vodacom and is designed to support cloud adoption and customer demand across the continent.  

COMPANY NEWS

Keeping up with the mobile banking evolution

Africa especially has witnessed the trend of mobile banking, due to the well-known fact that today more people on the continent have access to a mobile phone ...