Email complexity in the cloud – moving it up or out?

INTERNET

|
Image: By BiztechAfrica
Email complexity in the cloud – moving it up or out?

By Kendal Watt, Mimecast South Africa’s Senior Pre-Sales Engineer  

Email has developed rapidly since the first message was sent in 1971 between two computers that were literally right next to each other. While it’s more than common nowadays for people sitting right next to each to use email rather than turn around and chat, the difference is that their messages now go through a network of servers, have disclaimers and marketing material attached to them, are scanned for viruses, checked against spam blacklists, filtered for ‘content violations’, and then archived for up to ten years before they drop into the mailbox three feet away. 

Cloud computing offers fantastic alternatives to the nightmare and cost of on-premise email management but not all cloud computing solutions are equal. By taking care of the detail when choosing a service provider, IT teams can make sure their email management partner offers simplicity, costs savings and time for IT managers to do things other than manage quarantine folders.

So how does a CIO go about interpreting the promise and the reality of cloud computing for the business and making the right choices about which applications to put into the cloud and with whom?

Here are five important questions to ask your cloud computing service provider:

  • How many different technologies are there in this ‘one’ solution?

The best cloud computing solutions are those built on a single technology platform - one set of source code that drives every module. This ensures management simplicity, effective performance and reduces single points of failure.

In addition, the modules are designed to work together and have not been forced together with bits of middleware or custom code. When software is forced together there is the potential to reduce the overall functionality by abstracting the control layer of each component and changes in business model of each component. Essentially – nothing works as well together as it could on its own.

  • Service level agreements – how far will they go?

Is your service provider willing to take as big a risk on their software as you are? Punitive SLAs prove the trust the company has in their offering. Does the proposed solution’s SLA go beyond the service of the organisation delivering the solution and extend to the performance and scalability of the actual applications? Why should you put your business at risk, if the service provider will not?

  • What impacts the cost of the solution?

The cost of the total solution depends on the cost of each individual component. When talking to a service provider that has developed the technology from the ground up from one single technology platform there is only one person to negotiate with.  Best of breed solutions are at the mercy of the component provider’s sales rates and therefore less able to provide compelling cost to value offerings.

  • What do other people think?

This is not just about service delivery and whether the help desk actually helps and the customer call centre care about its customers. It’s also about business sustainability. With legislation and regulation demanding increased data storage and interrogation ability, its vital to ensure the solution you select today will still be operational and relevant in a decade. While this is not impossible to predict, making an informed choice by looking at the track record and talking to other clients will reduce the threat of a wasted investment.

  • Can I trust you?

Transparency remains a major factor in the success of cloud technology adoption, particularly as a means of building confidence amongst enterprise CIOs that their data is safe and secure in the cloud. Cloud providers need to put their weight behind meaningful industry initiatives- such as STAR and ISO27001-that can turn ‘trust’ from an intangible to a tangible purchasing criterion.



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE INTERNET NEWS

AfricaOnline Ghana to launch Radwin Network in Accra

AfricaOnline Ghana has announced that it will soon launch its new Radwin Network in Accra offering superior reliable high speed broadband for its corporate clients.  Read More

Econet launches digital learning platform

Econet Wireless Zimbabwe has launched a digital learning platform called Ruzivo, a revolutionary online interactive digital learning platform targeted at both primary and secondary students. Read More

16m Nigerians use Facebook monthly

Facebook reports that 16 million people in Nigeria now visit Facebook every month - all of them on mobile.   Read More

Busy 4G LTE ready to get Ghana busy

Customers experience on 4G LTE will never be the same following the successful launch of Busy Internet 4G services in Accra.  Read More

A4AI predicts smartphone affordability to drive demand for cheaper data

The Alliance for Affordable Internet (A4AI) has predicted that the availability of lower cost smartphones in developing countries is expected to put pressure on network service providers to reduce cost on data to ensure that competition works for users. Read More

Microsoft Philanthropies commits $1bn in cloud computing resources for the public good

Microsoft Corp. CEO Satya Nadella has announced a new three-part initiative to ensure that Microsoft’s cloud computing resources serve the public good.  Read More

SEACOM, Ciena drive web-scale services across Africa

Local Internet Service Providers are set to benefit from increased reach and enhanced capacity thanks to a partnership between SEACOM and network provider Ciena. Read More

Busy Internet to roll out 4G LTE services in Ghana

Busy Internet will be rolling out its 4G Long Term Evolution (LTE) services in Ghana soon.  Read More

SEACOM extends support for innovation and incubation hubs in East Africa

SEACOM has extended its support of Uganda’s technology incubation hubs by providing high speed internet (20mbps) connectivity to Hive Colab and Outbox.  Read More

Sea change for ICANN by September

The Internet Corporation for Assigned Names and Numbers (ICANN), is set to change shape later this year, says Dr. Jeff Ramsay, Botswana’s Chief government spokesperson. Read More

PRESS OFFICES

Sage EnterpriseSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionMTN BusinessSchneider ElectricMultichoiceMicrosoft 4AfrikaNetworks Unlimited

FEATURED STORY

Viber Spreads Good Vibes in Africa with the introduction of public chats Viber Spreads Good Vibes in Africa with the introduction of public chats

Viber, one of the leading messaging and calling apps with more than 664 million unique users worldwide, has opened its latest social channel ‘Public Chats’ to partners in Africa and the Middle East. 

IN DEPTH

Poised for greater heights – Roshi Motman, AfricaCom CEO of the Year WinnerPoised for greater heights – Roshi Motman, AfricaCom CEO of the Year Winner

Roshi Motman is not your average CEO. Since taking up the reins as the first female CEO of Tigo Ghana in 2014, she has led the Tigo brand through a remarkable transformation.