CEM Africa underway next week
BUSINESS
By BiztechAfrica - July 26, 2012, 5:36 p.m.
The Customer Experience Management Africa Summit, to be held in Cape Town, South Africa, next week, will bring together the greatest players across the customer experience industry within Africa.
The event will feature both local and international enterprise executives to network and discuss business with Africa’s thought leaders in the industry.
The organizers, Kinetic Events, say the Customer Experience Management Africa Summit comes at a critical stage within the industry, pioneering the opportunity to discover innovative industry trends and developments including the latest technological advancements in supplying end-user specific software.
The summit provides an exclusive opportunity to discover effective enterprise solutions in delivering effective customer experience management strategies, sharing experiences with various industry sector peers including finance, telecoms and IT, government, airlines, transport and retail.
The summit aims to assist your enterprise in effectively managing potential risks and reducing costs while engaging in exclusive networking opportunities to advance your goals of customer service excellence while powerfully demonstrating the value of IT organisation to the enterprise through effective IT innovation and the productive alignment of business with technology.
For more information, visit http://www.cemafricasummit.com/
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Africa must think beyond blue collar jobsPan-African job creation initiatives need to look beyond basic job creation, to high level ICT skills development, to develop the economies, says Greg Vercellotti, executive director at Dariel Solutions.