Cable fault repairs could take up to 14 days

MainOne reports that a fault on its submarine cable system could take up to 14 days to repair.

The company said in a statement that the fault – the first since its cable system came into operation seven years ago – was reported early in the morning of Sunday June 18th, 2017, in the submarine cable system 3000km offshore Portugal. The outage caused disruptions in service to our international connectivity customers in West Africa.

Supported by its cable maintenance arrangement with the Atlantic Cable Maintenance and Repair Agreement (ACMA), MainOne immediately mobilised a repair vessel from France early Monday morning to pick up the necessary spares and personnel to recover the affected sections of the submarine cable in the Atlantic Ocean and effect repairs. The current estimated time for the repairs may be up to 14 days.

The statement read: “Whilst this is an event of Force Majeure, being beyond our control in the ordinary and normal course of business, we have in the interim, made available existing restoration capacity and have secured additional capacity to offer temporary relief to our customers, where feasible.

We will continue to provide updates on the progress of the repair works and we assure our customers that all hands are on deck to fully restore all services and the MainOne quality that they have come to rely on. We thank you for your understanding and apologize for the inconveniences caused.”

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