CA seeks explanation on M-PESA outage

The Communications Authority of Kenya (CA) says it noted with concern the M-PESA service outage experienced at the weekend.

In a statement signed by Ngene Gituku, CA Board Chairman, CA Kenya said: “While the Central Bank of Kenya (CBK) largely regulates this service, CA, in furtherance of its mandate of protecting consumers of ICT services, has engaged Safaricom and established that the outage was occasioned by a scheduled systems maintenance that took longer than earlier anticipated. The mobile operator has confirmed to us that they are at the final stages of restoring the service.”

“In line with the terms and conditions of the Safaricom licence, CA is, however, awaiting a formal explanation from Safaricom on the cause of the outage and measures and actions put in place to avoid a recurrence,” the statement read.

In light of the important role that the mobile payment platforms play in the economy, CA shall engage the Central Bank of Kenya (CBK) with a view to ensuring that ICT firms operating mobile money services have in place adequate redundancy measures to guarantee 100% service uptime.”

Safaricom said in a statement yesterday that it had experienced two outages during the weekend, but its engineers had resolved both. Safaricom said “Our engineers are working with officials from both the Central Bank of Kenta and the Communications Authority of Kenya to ensure continuity of services. We sincerely apologise to our customers and partners for the inconvenience this has caused. We reiterate our commitment to uphold a high level of operational excellence in all our products and services, and assure our customers that their funds remain secure at all times.”

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