BotswanaPost launches Teleservices platform

By John Churu, Gaborone, Botswana

BotswanaPost has launched an innovative channel that will avail its products and services to the customer with utmost convenience. Teleservices is the most recent addition to the BotswanaPost bouquet of service offerings. The channel currently enables customers to renew their vehicle licences or postal box rentals by calling or emailing the BotswanaPost Contact Centre.

“Teleservices is a welcome solution for the customer as it allows one to remain compliant without the added frustrations of time spent while queuing to renew both vehicle licences and postal boxes as things are done remotely and electronically,” says General Manager, Marketing and Communications Joyce Manase-Ntau.

Teleservices customers are required to have a valid email address and all payments will be done electronically. The first phase will enable customers to call the BotswanaPost Contact Centre to renew their vehicle licences or postal box rentals and make online payments. For customers within Gaborone, the registration licence can either be delivered at a fee or collected from their postal box. Customers outside Gaborone will collect theirs from their postal box.

Meanwhile, BotswanaPost has been ranked among the top 10 best performing postal operators in issues of carbon emission analysis by the recently released Universal Postal Union’s (UPU) Online Solution for Carbon Analysis and Reporting (OSCAR) 2015 report.

Launched in June 2016, OSCAR analyses greenhouse gas emissions associated with postal activities making special emphasis on products which include both domestic and international mail, parcels and Express Mail Service. This is not limited to mail and parcels as sources such as transport, buildings and waste resulting from postal activities are also assessed.

“BotswanaPost’s participation in this exercise is a testament of its high regard of carrying out operations in an environment-friendly way and speaks volume to its aim of being a responsible operator,” said  Manase – Ntau.

This allows BotswanaPost to implement reduction measures if there are cases of unhealthy levels of greenhouse gas emissions.”

As climate change becomes an ever-increasing burning topic, it is imperative for all corporate citizens to take cognisance of their contribution in alignment with the Greenhouse Gas Protocol and Global Reporting Initiative.

According to UPU, Posts also have access to 20 Carbon Key Performance Indicators through the tool, such as carbon per letter and carbon per kilometre driven, allowing them to benchmark their progress against other Posts in their region, development bracket, or in the industry as a whole. 

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