Airtel Zambia service hampered by power outages
TELECOMS| Oct. 10, 2012, 1:02 p.m.
By Edith Mwale, Lusaka, Zambia
The power shortage that Zambia is experiencing is hampering mobile operator Airtel from giving quality services, according to the company managing director Fayaz King.
King said power was a vital commodity in order to run the company's equipment, but that persistent power outages are preventing the company from providing quality services to its customers.
"The biggest issue we have is power. Without power, we cannot operate our IT department, our quality of service is dependent on power. Power is for us, what salt is to meat," King said.
King said the company has been noticing a four per cent drop in grid power and were forced to rely on their backup generators and battery power.
But despite having enough generators, King said acquiring and maintaining them was expensive.
King also said the company has been experiencing thefts of the batteries, which have been installed as backup to sustain the company during the power blackouts.
Customers of Airtel, Zambia’s largest network, have been up in arms against the company’s poor services.
Zambia is currently facing persistent power blackout attributed to high demand of grid power as the country’s economy grows steadily.
MORE TELECOMS NEWS
We’ve built West Africa's strongest aerial fibre, says Phase 3 chiefThe Chief Executive Officer of Phase 3 Telecom, Mr. Stanley Jegede, says the firm has invested massively in building a very robust aerial fibre network to improve connectivity across the country and the entire West African sub-region. Read More
Orange launches reward scheme for corporate clientsOrange has introduced a loyalty programme for its corporate clients, dubbed Corporate Ziada. Read More
MTN Ghana launches fixed wireless phones for SMEsMTN Ghana has launched the Eazifon fixed wireless phone as an alternative to the traditional landline fixed phone for Small and Medium-sized Enterprises (SMEs). Read More
Cameroon to increase telephone digits in NovemberThe number of telephone digits in Cameroon will be increased from eight to nine come 21 November 2014, the telecoms regulator, l’Agence de Régulation des Télécommunications (ART), announced recently at a press briefing. Read More
“Colossal disparity” between fixed, mobile penetration in AfricaThere is a “colossal disparity” between fixed and mobile communication penetration rates in Africa, according to analyst firm Frost & Sullivan. Read More
Preparing for the next evolution in the telecoms landscapeChange is coming to the telecoms market, as increased competition, reduced cost of services and changing business models pave the way for new services, new solutions and more pervasive communication to connect more users, more affordably, says Jasco. Read More
MTN notes ruling by International Arbitration PanelMTN Group has noted that a tribunal of independent arbitrators has ruled against Turkish mobile operator Turkcell, in the investor-state arbitration under a bilateral investment treaty case held in terms of the rules of the United Nations Commission on International Trade Law (UNCITRAL). Read More
Vodacom enhances enterprise voice suiteVodacom Business Nigeria has enhanced its enterprise voice suite with the launch of two new solutions, Business Connect and Business Express. Read More
Telecom Namibia receives NTA certificationTelecom Namibia Training Centre has been endorsed by the Namibia Training Authority (NTA), the national body responsible for the registration of vocational training centres and institutes, to deliver a wide range of general IP/IT training programmes. Read More
FEATURED STORYGrowing African focus on data security
Beachhead Solutions’ new SA and Mauritius country manager explains the challenges and solutions around securing customer data and compliance with new personal information legislation.
BEST READ NEWS
IN DEPTHAfrica lags on digital migration
Only three African countries have so far completed the digital migration process, and serious issues are hampering the migration in other nations.
COMPANY NEWSCNN, MultiChoice name top African Journalist 2014
Kenyan journalist Joseph Mathenge has been awarded the top prize at this year’s CNN MultiChoice African Journalist 2014 Awards Ceremony.