Airtel Zambia service hampered by power outages

TELECOMS

-
Image: By BiztechAfrica
Airtel Zambia service hampered by power outages

By Edith Mwale, Lusaka, Zambia

The power shortage that Zambia is experiencing is hampering mobile operator Airtel from giving quality services, according to the company managing director Fayaz King.

King said power was a vital commodity in order to run the company's equipment, but that persistent power outages are preventing the company from providing quality services to its customers.

"The biggest issue we have is power. Without power, we cannot operate our IT department, our quality of service is dependent on power. Power is for us, what salt is to meat," King said.

King said the company has been noticing a four per cent drop in grid power and were forced to rely on their backup generators and battery power.

But despite having enough generators, King said acquiring and maintaining them was expensive.

King also said the company has been experiencing thefts of the batteries, which have been installed as backup to sustain the company during the power blackouts.

Customers of Airtel, Zambia’s largest network, have been up in arms against the company’s poor services.

Zambia is currently facing persistent power blackout attributed to high demand of grid power as the country’s economy grows steadily.

 



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE TELECOMS NEWS

World Bank to help rehabilitate DRC telecoms

Dilapidated, outdated and unreliable telecommunications infrastructure in the Democratic Republic of Congo (DRC) will be rehabilitated, rebuilt and modernised. Read More

30 phone brands registered with SON

The Phone and Allied Products Dealers Association (PAPDA) at Computer Village, Lagos says it has registered 30 brands of mobile phones with the Standards Organisation of Nigeria.  Read More

TNM dishes out K2.5m in Independence promotion

Premier mobile telecom operator TNM has dished out K2.5m worth of Mpamba value during the first draw of its commemorative promotion as Malawi celebrates 50 years of self rule. Read More

Airtel chief explains Touching Lives initiative

Airtel Nigeria says its launch of Touching Lives, a new corporate social responsibility (CSR) initiative, is meant to raise hope and inspire people. Read More

Vodacom Mozambique partners with Flytxt

Flytxt, a Big Data analytics solution provider for Communication Service Providers, has announced a strategic tie up with Vodacom, Mozambique’s leading mobile network.  Read More

CEC Liquid Telecom Zambia appoints new MD

The Liquid Telecom Group and Copperbelt Energy Corporation PLC have announced the appointment of Andrew Kapula as Managing Director of CEC Liquid Telecom in Zambia. Read More

MTN enhances data communications in Western and Central regions

MTN now has over 2275 2G sites and 1090 3G sites in as well as over 4000km of fibre in place in Ghana, to empower customers to do more with voice and data.  Read More

NCA lifts ban on Vodafone

The National Communications Authority (NCA) has lifted the ban imposed on Vodafone Ghana. Read More

Samsung Ghana bemoans influx of fake phones

Samsung Ghana has bemoaned the influx of fake Samsung products on the Ghanaian market and called for collaboration to combat it. Read More

Tigo Ghana sales team scoops 2013 Millicommander Awards

Tigo Ghana's sales team has been voted the best within the Millicom Group. Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionSage HR AfricaMTN BusinessSchneider ElectricMultichoice

FEATURED STORY

Widening ICT skills gap: Cause for concernWidening ICT skills gap: Cause for concern

Nigeria's FDI gains could be eroded by the widening gap in indigenous skilled ICT manpower, writes Kokumo Goodie.

IN DEPTH

Kenya rolls out e-extension to improve agricultureKenya rolls out e-extension to improve agriculture

In a bid to curb the overwhelmed number of agricultural extension officers in Kenya, the ministry of agriculture is embracing technology with their introduction of E-Extension services, which are aimed at reaching out to over 7 million farmers annually.

COMPANY NEWS

Schneider Electric introduces Smart-UPS fifth generation range to Southern Africa

Schneider Electric has announced that two next-generation models of its Smart-UPS uninterruptible power supply (UPS) units are now available locally.

VMware reports second quarter 2014 results

VMware, the global leader in virtualization and cloud infrastructure, today announced financial results for the second quarter of 2014.

New Sage ERP X3 version puts business information at your fingertips

Sage ERP Africa has announced the availability of Sage ERP X3 version 7, the latest version of its global business management solution for midsized companies.