Airtel wins Customer Service Operator Award

BUSINESS

-
Image: (from left) Emeka Oparah; Dokun Oye; COO and Executive Director, Airtel Nigeria, Deepak Srivastava and Wole Abu. By Airtel Nigeria
(from left) Emeka Oparah; Dokun Oye; COO and Executive Director, Airtel Nigeria, Deepak Srivastava and Wole Abu

Airtel Nigeria has been named Customer Service Operator of the Year at the influential Telecoms Awards 2011.

This is the sixth time the company is getting recognition for excellence in Customer Service in its ten-year history.

Announcing the award, the organisers stated that Airtel Nigeria, over the last one year of operation in Nigeria, had sustained the culture of customer service excellence by which the previous operators of were known.

The citation read: “This is the second time the company is coming tops in the Customer Service category in the history of Telecoms Awards, and clearly demonstrates the commitment of the management to treat their customers as more than just a connection”.

Deepak Srivastava, Chief Operating Officer and Executive Director of Airtel Nigeria, who received the award on behalf of the company, described the award as “just the beginning of major acknowledgments for us as we single-mindedly pursue our transformation agenda in the Nigerian telecommunications industry.

“Even as we invest massively in the expansion of coverage, enhancement of capacity and improvement of quality, we are very mindful of the paramount importance of excellence in service delivery and customer care. Customer Service is perhaps the most significant differentiator in any market and so we are delighted that our modest effort in this regard is being recognised,” said the COO.



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE BUSINESS NEWS

VMware Reports First Quarter 2014 Results

VMWare has announced Year-over-Year revenue growth of 14% to $1.36 Billion in its Q114 results. Read More

Rlg to expand solar kiosk plan

Rlg Communications is planning to replicate the solar powered charging and sales kiosk that it recently launched in the Gambia in Ghana. Read More

Further African expansion for Phoenix

Phoenix Distribution, a leading broad-based distributor on the African continent, has expanded its office in Nairobi, Kenya, in a move to better serve its partners in East Africa.  Read More

Garmin seeks business partners in West Africa

Garmin is hosting a trade delegation in Accra, Ghana from the 12th to 16th May 2014. Read More

Orange Telkom not closing Kenya business: Ghossein

Speculation that Orange Telkom Kenya would be closing its Kenyan operations has been put to rest. Read More

Dimension Data enters Ghana’s IT market

Dimension Data, a South Africa-based ICT solutions and services provider, has announced its entry into the Ghanaian ICT market. Read More

Glo rewards business partners

Globacom has showered 53 high-end vehicles and other prizes on its trade partners responsible for distributing Globacom’s products and services across Nigeria. Read More

Worldwide PC shipments decline

Worldwide PC shipments totalled 76.6 million units in the first quarter of 2014, a 1.7 per cent decline from the first quarter of 2013, according to preliminary results by Gartner Read More

Axis Solutions becomes first VMware Premier Partner in the WECA Region

Axis Solutions, a Pan-African ICT solutions provider headquartered in Harare Zimbabwe, is the first VMware partner to become a Premier Partner within the WECA region.   Read More

Nigeria to spur Oracle's African drive

Oracle Corporation has assured that Nigeria will be the centerpiece of its developmental drive in Africa. Read More

PRESS OFFICES

Sage ERP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionSage HR AfricaMTN Business

FEATURED STORY

Kenyan shift to Green Economy would generate USD 45bn by 2030 Kenyan shift to Green Economy would generate USD 45bn by 2030

Kenya’s transition to a green economy could produce major economic benefits  equivalent to an estimated USD 45 billion by 2030, a new  study shows.

IN DEPTH

E-waste threatens Ghana’s beachesE-waste threatens Ghana’s beaches

Many beaches in Ghana, already stressed by pollution and poor maintenance, are now facing a new threat: e-waste.

COMPANY NEWS

VMware Reports First Quarter 2014 Results

VMWare has announced Year-over-Year revenue growth of 14% to $1.36 Billion in its Q114 results.