Airtel wins Customer Service Operator Award
BUSINESS| Aug. 16, 2011, 3:44 p.m.
Airtel Nigeria has been named Customer Service Operator of the Year at the influential Telecoms Awards 2011.
This is the sixth time the company is getting recognition for excellence in Customer Service in its ten-year history.
Announcing the award, the organisers stated that Airtel Nigeria, over the last one year of operation in Nigeria, had sustained the culture of customer service excellence by which the previous operators of were known.
The citation read: “This is the second time the company is coming tops in the Customer Service category in the history of Telecoms Awards, and clearly demonstrates the commitment of the management to treat their customers as more than just a connection”.
Deepak Srivastava, Chief Operating Officer and Executive Director of Airtel Nigeria, who received the award on behalf of the company, described the award as “just the beginning of major acknowledgments for us as we single-mindedly pursue our transformation agenda in the Nigerian telecommunications industry.
“Even as we invest massively in the expansion of coverage, enhancement of capacity and improvement of quality, we are very mindful of the paramount importance of excellence in service delivery and customer care. Customer Service is perhaps the most significant differentiator in any market and so we are delighted that our modest effort in this regard is being recognised,” said the COO.
MORE BUSINESS NEWS
ITC urges governments to increase public procurement from women vendorsThe International Trade Centre (ITC) has launched an initiative to increase the number public procurement contracts being awarded to women-owned businesses. Currently only an estimated 1% of public-procurement contracts globally are awarded to WOBs or women entrepreneurs. Read More
Orange launches start-up accelerator programme in Ivory CoastWith “Orange Fab Ivory Coast” and “Fab Israel”, Orange’s network of start-up accelerators is now present on four continents. Read More
Safaricom shareholders agree yuMobile buyoutShareholders of Kenya’s leading telecom Safaricom voted in favour of the company’s acquisition of the network, IT and infrastructure of smaller rival yuMobile at the firm’s annual general meeting (AGM), meaning the deal now only requires regulatory approval to proceed. Read More
TLcom achieves second profitable African exit of 2014 with Movirtu saleVenture capital firm TLcom Capital (TLcom) has announced its second profitable exit in Africa this year with the sale for an undisclosed fee of virtual identity solutions provider for mobile operators Movirtu to BlackBerry. Read More
Why CWG is re-strategisingNigeria’s Computer Warehouse Group (CWG Plc) is re-strategising to take the company in a different direction. Read More
Green accelerator programme launched in KenyaImpact Amplifier, Growth Africa, VC4Africa and Hivos have joined forces to launch an accelerator programme for green entrepreneurs, looking to help these entrepreneurs scale their innovations across Africa. Read More
Nigeria will drive West African operations, says Asseco chiefEuropean software giant Asseco Group has decided to open shop in Nigeria to drive its presence in the sub-region from the country. Read More
Eaton Towers acquires Airtel towers in 6 countriesEaton Towers and Bharti Airtel today announced an agreement for the acquisition of over 3,500 telecoms towers by Eaton Towers from Airtel. Read More
TNM first quarter net profit jumps to K1.8 billionMalawi's mobile telecoms network service provider TNM continues to realise an increase in net profit from operations. Read More
FEATURED STORYMFarmer SMS redefines market access for Ugandan farmers
Ugandan smallholder farmers are benefitting from an ambitious innovative ICT mobile phone initiative that offers weather reports and up-to-date market information about changes in prices for agricultural commodities, thus granting them lucrative returns from their farming ventures.
BEST READ NEWS
IN DEPTHNIG President speaks his mind
Bayo Banjo, CEO, Disc Communications and President, Nigeria Internet Group (NIG) says the proposed licensing of infrastructure companies by the Nigeria Communications Commission (NCC) will breed corruption and entrench monopolistic practices. Kokumo Goodie reports.
COMPANY NEWSSAP innovation transforms how Governments conduct business
SAP Africa kicked off its public sector innovation roadshow in Johannesburg, to highlight how the SAP innovation solutions portfolio including, cloud and big data, supports all levels ...