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(from left) Emeka Oparah; Dokun Oye; COO and Executive Director, Airtel Nigeria, Deepak Srivastava and Wole Abu

Airtel Nigeria has been named Customer Service Operator of the Year at the influential Telecoms Awards 2011.

This is the sixth time the company is getting recognition for excellence in Customer Service in its ten-year history.

Announcing the award, the organisers stated that Airtel Nigeria, over the last one year of operation in Nigeria, had sustained the culture of customer service excellence by which the previous operators of were known.

The citation read: “This is the second time the company is coming tops in the Customer Service category in the history of Telecoms Awards, and clearly demonstrates the commitment of the management to treat their customers as more than just a connection”.

Deepak Srivastava, Chief Operating Officer and Executive Director of Airtel Nigeria, who received the award on behalf of the company, described the award as “just the beginning of major acknowledgments for us as we single-mindedly pursue our transformation agenda in the Nigerian telecommunications industry.

“Even as we invest massively in the expansion of coverage, enhancement of capacity and improvement of quality, we are very mindful of the paramount importance of excellence in service delivery and customer care. Customer Service is perhaps the most significant differentiator in any market and so we are delighted that our modest effort in this regard is being recognised,” said the COO.

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