Airtel sacking rumours rejected

BUSINESS

-
Image: By BiztechAfrica
Airtel sacking rumours rejected

Spanco Channel BPO Limited and Tech Mahindra, global Business Process Outsourcing companies and providers of call centre services to Airtel Nigeria, have rejected as untrue rumours circulating online, alleging that Airtel had sacked 3 000 call agents.

The rumours said this was due to disagreement over a plan to reduce salaries.

The companies said in a joint press statement that rather than sack staff, they are working on a business model that would see them engage even more workers and make Nigeria the hub of international call centre operations.

K. Sankaralingam, CEO of Spanco Africa, and Sujit Baksi, President, Corporate Affairs and BSC, Tech Mahindra, said in a joint statement that contrary to the claims of sack, the contract between the two firms and the service providers who hired agents and posted to them ended on September 30, 2011. Spanco and Tech Mahindra now want to hire staff directly, including willing people among the 1600 staff in the call centres in Abuja and Lagos.

They said: “Last year, following the signing of a landmark BPO Agreement with the Airtel Group, we jointly inherited 1600 Call Centre agents from Bezaleel, HR Index, and CCSNL who hitherto provided agents for the company known then as Zain.”

 “The contract existing between us and two of the agencies namely, CCSNL and HR Index expired effective Friday September 30, 2011. The contract with the third agency, Bezaleel,  will expire in January 2012. So, there is no issue of mass sack but expiration of existing contracts.”

“Prior to the expiration of the contracts, we had engaged representatives of the Agents and that of the organised labour on how to manage their transition to our roll. Due to a lack of consensus on the way forward and an apparent threat to our facilities by some of the agents, we were compelled to suspend operations at the call centres last Friday, September 30, 2011.”

The companies also reiterated commitment to offer some of the affected agents new contracts with attendant salaries and benefits based on their qualifications and experience.

The statement reads, “We will also recruit new agents, because the vision is to expand the Call Centre business in Nigeria to 5000 capacity, ultimately. On the issue of salaries, we state categorically that as world class organisations, we offer our employees remuneration and benefits comparable to standards across the world and in compliance with the working and labour laws of Nigeria.”

Airtel Nigeria Director, Human Resources, Jibril Saba, noted that the affected agents were at no time its members of staff, but rather inherited workers from the duo of CCSNL and HR Index, two of the three outsourcing companies that had business pact with Zain, as the company was formerly called.

“At no time did Airtel hire directly these employees. They were hired through our third-party agents, and we are not under obligation to discuss with the employees of our third-party agents. We never had them on our pay roll”, Saba said.

Saba reiterated Airtel Nigeria’s commitment to best practice in all aspects of its operations, saying it would never allow any of its business partners to implement policies that would affect the morale of persons engaged to render service to the company.



Share the News

Get Daily Newsletter

comments powered by Disqus

MORE BUSINESS NEWS

Econet rejects base station report

Econet Wireless has released a statement refuting recent media reports around its importation of base stations. Read More

Nigeria: potential to become major economic force

Acha Leke A new McKinsey report finds that Nigeria has the potential to expand its economy by roughly 7.1 percent per year through 2030. Read More

Call for pan-African contact centre association

Interactive Intelligence has called for the creation of a call centre association for Nigeria and other African countries as a way of promoting a standard for call centres. Read More

AMI, Strathmore launch free online courses for managers and entrepreneurs in Africa

Managers and entrepreneurs in Africa can now gain advanced skills for free, with the launch of free online courses courtesy of the African Management Initiative (AMI). Read More

Bytes, NCR and Barclays in ATM deal

Bytes Managed Solutions, the exclusive distributor of NCR technology solutions in Southern Africa had signed a deal with Barclays Bank of Botswana (BBB) for the installation of intelligent cash deposit ATMs. Read More

Orange reports 8% revenue growth

Integrated telecommunications service provider Orange has announced an 8% revenue growth for the overall business for the first half of this year, compared to the same period last year. Read More

Business Connexion appoints CEO

Business Connexion Group Limited has announced that Mr. Isaac Mophatlane has been appointed Chief Executive Officer of the company. Read More

Managed service support key to growth for iWayAfrica

Pan African telecoms operator, Gondwana International Networks (GIN) has announced that its iWayAfrica business will be partnering with managed services company, SevenC Computing to grow its foothold in key Africa territories.  Read More

Dire need for top IT leadership

There is a huge demand for top leaders with high-level information technology skills, but there are very few candidates who can fill these positions, one of SA’s leading executive search experts says. Read More

AccTech Systems moves strategically into Africa

AccTech Systems has signed an Independent Software Vendor (ISV) agreement with Microsoft to provide solutions to the Microsoft Dynamics NAV and GP Dynamics channel in Africa. Read More

PRESS OFFICES

Sage ERP AfricaSAP AfricaSage Pastel AccountingTrust PayVMWareSamsung ElectronicsMitsumi DistributionPhoenix DistributionSage HR AfricaMTN BusinessSchneider ElectricMultichoice

FEATURED STORY

Widening ICT skills gap: Cause for concernWidening ICT skills gap: Cause for concern

Nigeria's FDI gains could be eroded by the widening gap in indigenous skilled ICT manpower, writes Kokumo Goodie.

IN DEPTH

Kenya rolls out e-extension to improve agricultureKenya rolls out e-extension to improve agriculture

In a bid to curb the overwhelmed number of agricultural extension officers in Kenya, the ministry of agriculture is embracing technology with their introduction of E-Extension services, which are aimed at reaching out to over 7 million farmers annually.

COMPANY NEWS

Schneider Electric introduces Smart-UPS fifth generation range to Southern Africa

Schneider Electric has announced that two next-generation models of its Smart-UPS uninterruptible power supply (UPS) units are now available locally.

VMware reports second quarter 2014 results

VMware, the global leader in virtualization and cloud infrastructure, today announced financial results for the second quarter of 2014.

New Sage ERP X3 version puts business information at your fingertips

Sage ERP Africa has announced the availability of Sage ERP X3 version 7, the latest version of its global business management solution for midsized companies.